"The dispute (order id: **************) has been closed today and we have made a mediation. You can log in to check the details.
We are really sorry that we can not accept your dispute point as you failed to provide valid evidence as required, we have to release payment to seller and closed the dispute. Thank you for your supporting and hope you happy purching on AliExpress."
I provided lengthy description and pictures of the defective merchandise I received. Aliexpress never asked for a video or provided a way to do so (I provided many pictures and lengthy description) and essentially made up a reason to throw out my claim without the possibility of appeal for the purpose of stealing my money. Beware and stick to eBay or Amazon that are reputable I am almost finished with aliexpress due to the high volume of purchases I make inevitably run into problems with dishonest sellers and need a secure reliable recourse.
I've had many good purchases from Aliexpress, but whenever anything went wrong they handled it so badly that I no longer feel safe to buy from them any more. I've received broken items they wouldn't refund me for, and once I never received an item that they refused to refund me for.
Sellers are very unprofessional and sneaky. The quality and size you get is different from the pictures they post. Customer service from the sellers and from the website is horrible. I ordered 7 items, only one of them was a decent condition. I contacted the sellers and the website customer service and they took so long and didn't refund any money at the end. Save your money and buy from Marshal or Ross instead.
If you buy a scamlike product they will not refund you, you will have to pay for shipping all the way back to china. Its better to spend a bit extra on sites that look out for their customers more like amazon.
STAY AWAY! Don't let the low prices suck you in. The order goes through like lightning then you grow old waiting for the item to arrive. If there's a problem with the item, it costs more than the item costs to return it. If the merchant agrees to a refund, good luck because you probably won't ever see it.
Hello Friends,
Everything is great except that one of the clothes measures does not respond. In addition, there are goods that I have not received and my money has been detained, I have no fault that I have not received the goods I paid for the delivery properly.
Best regards
Just wait a little bit long. As the problem of defect introduced is negligible, and seeing the concern of the seller, to resolve this issue, I feel obliged to review my feedback, changing meinha score three stars to five stars. Good seller
I ordered about 25 small items from this site. I received every single one of them within 2-6 weeks, which I think is great since it came from China to Canada, not to mention shipping was free. Pricing was low and I was satisfied with all but one of the products. The only problem I had was with a counterfeit north face coat. I filed a complaint on the site and they responded promptly, saying they would contact the seller and ask for their certificate of authenticity, and the seller had a time frame to provide it. They contacted me after that time frame saying the seller couldn't prove authenticity and refunded me entirely, I didn't even have to return the coat. All in all I had a great experience, but ordering from a discount site like aliexpress is always a risk. You win some and you lose some, but I had absolutely no problems with customer service and was satisfied, would definitly place another order.
They are scam. Most of the products in their webpage is not viewed with the actual price but lower, just to fool you to order the product an there is no way to cancel the order once you learn the real price and all the exact info.
My opinion do not order anything from them, unless you want to give some donation to them poor Chinese people
Amazing catalog of things, all way under the US market price, but if you like fast shipping or impeccable customer service like Amazon stay away from it but if you like cheap prices and a lot of choices, this is your place.
I purchased a product after 2 months of waiting I made a complaint. Ali express asked that i wait 10 days. I waited the 10 days and still nothing, opened a dispute, and was asked to wait another 10 days. This went on for over a month and still nothing. I sent emails and complaints, and guess what they did to fix the situation with the seller, they closed my account, and no refund, no product, they are nothing but thieves.
Imagine item not receive and been waiting 100 days and the tracking also confirm item not receive then aliexpress support they close the case and i get zero refund that why they dont use paypal because they are scammer 100%
Very very very very bad experience with this ali express its a night mare ali express is a fraud company just stay away from this company they will never refund your money they are thieves stealing people hard earn money in the name of coupon and vip members.
I bought a drone and this company did a bait and switch. I never got my money back although they said they would refund me. They used DJI drones for advertising but sent a cheap small plastic drone. It was horrible. This was a complete bait and switch
I ordered a moschino handbag from Jessica's home for $25 it never arrived and they accused me of lying. They ignored emails until I put a dispute in. I still have no handbag and a bunch of lies from them.
Im very satisfied with this seller, i have made bad experiences with a few other sellers. I opened disputes, but Aliexpress did not judged right. The seller had made a very bad quality and did not make the same dress as shown on is account. Im not satisfied with aliexpress judgement
Ordered inflatable Kayak because it was alot less than on Amazon. Big mistake. The fedex tracker says it was delivered yet fedex says order does not match up with me. They did not even have my address on order. They just take your money and did not even attempt to actually send me the product. I hope my bank will reimburse me because I am sure they are not. I wish I had read these reviews before I threw my money away. I guess it is legal to scam people in China. They would be shut down in the U.S.
Recently, I shopped on Aliexpress. Most of their products are made of cheap materials and poor quality. I liked their "Choice Plus" option that comes with free shipping and free return no questions asked. That is what they said but it was not true. When I needed to return the items due to the poor qualities, they asked for reasons, photos and never provided free return. In stead, they asked me to pay for the return shippings. Scammer! I will not shop and trust Aliexpress again! Don't waste money and time!
They just like scammers use online shopping to take peoples money away. Ordered some stuff on the same day and they came in one day but different times like I need to stay at home just waiting for my next delivery! Also each package need to be pay cash 30$HKD when your stuff arrives, and I ordered 5 things that will comes not the same day. It doesnt work for me and I dont like the way they do business.
I purchased two coats from Vogue Sky store. My size was - and is - a medium. I followed instructions for measurements and ordered UP 4 sizes. The coats were too small and had NO size tag to verify my complaint. I was told I could return the coats - but suddenly Vogue Sky "disappeared" for over a week. The dispute process was a joke! NEVER EVER again!
Answer: You are taking a very big chance by ordering anything from them... you will never get your money back and chances are you won't even receive the item you want. BUYER BEWARE
Answer: In my opinion. NO. I had to jump through hoops and make reports and threaten to make reports, it didn't help. I got my order, but couldve gotten the same thing from ebay faster and easier.
Answer: I purchased 3 pair of van's brand shoes via different companies on aliexppress and all were true to size. The off brands are not, so you need larger than you wear. But, ask and ali will usually provide a size comparison chart for you to use.
Answer: No customer service. Some sellers are dishonest. No way to recoup your money for items never sent. Bogus tracking information since no custom number unavailable. Sellers asking for your your PayPal account to make a refund when they are suppose tp use Alipay. Clean up dishonest sellers like co-co fashion store. I have ordered tother items thru Aliexpress without a problem but you should get rid of the bad ones. I am reluctant to use Aliexpress again after this bad experience.
Answer: There is no customer service what so ever so be very careful when buying on AliExpress. Buyer protection is a load of BS and if problems arise with your order they will always side with the seller. I would suggest using a shop that someone that you know has already used to purchase hair.
Answer: Omigod, they're not just knockoffs, they're knockoffs that are produced in someone's ill-lit basement by captive chimpanzees that are blind, malnourished, and suffering closed head injuries. Seriously, you'd get better value from your money if you used it to wipe your bum. Don't buy from this group of criminals and ripoff artists!
Answer: I had this issue several times. The issue is that they only allow a certain number of characters ( Letters and numbers) in the description of the problem. So you will need shorten the number of words in the description and re-send until it goes through.
Answer: From my experience, there are as responsible sellers and is not responsible sellers. Second worse then have to raise a dispute. If this does not help, then raise a dispute above, and then as they say it all depends on You. As far as your arguments are strong. Almost always get a refund in the amount of shipping cost or part cost of the goods, if the goods were not received appropriate quality. Less full price. The full value is returned when the order didn't come at all. Also when you have paid but you did not send an order for a certain time. But again, it all depends on your arguments and facts provided by the seller or, to the Commission on the proceedings of the claims. But it is also necessary to take into account all the items from the seller, this is what guarantees he gives, product reviews buyers. And his overall rating. Never be lazy to write a review about the product from a particular seller, you will be the same customers as You. There is also an important factor, which I would say is pretty negative. It if the product was defective and not as described on the website. The seller has the punkt Returns accepted if product not as described, buyer pays return shipping; or keep the product & agree refund with seller.) 1. If the seller accepts returns, and the buyer also wants to return their purchase, simply follow the seller's sets of Returns on who will pay the return shipping fee. If the seller will pay the fee, communicate with them in advance about the payment method and the logistics service. 2. If a seller sets no return necessary or you want to keep the product, simply agree the refund amount directly and ignore the return shipping fee. It turns out that if you decide to return, it will often more expensive than the product itself and the meaning of no turning back, because when you return the money, only for the goods excluding the cost of shipping there and back. Therefore, I can not sell brand quality products, and will only return part of the money for the goods. That financial will have a negative impact but only You. Which means be careful, cock all the "pros" and "cons". You are not forced to buy it personally, Your decision. The more You provide facts that you have been deceived, the more chances and money You have spent, You will return. For all the time of purchase, the money is returned in full or in part. The Commission for the analysis of complex situations works, but is considering the case for a long time, so don't despair if You didn't reply, just "keep abreast" and you will not lose anything Sorry my bad English :)
Answer: Do not buy from aliexpress the quality is terrible and lots of sellers never send the items. Also they sell counterfeit designs too which is illegal to purchase.
AliExpress has a rating of 2 stars from 8,019 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AliExpress most frequently mention customer service, tracking number and credit card. AliExpress ranks 383rd among Wholesale sites.