AliExpress

I just received Car Duster From your seller, which was defective as the extension pipe had bigger diameter. It was just about $10.00. I raised a dispute and was call a cheater in his very bad English. I had bought stuff from you but have never be treated in such a manner. Henceforth I will not venture to get anything from you as you DO NOT wet your suppliers and I do not want a refund let your seller become rich and you can share the spoils, But you have lost a customer. Plus spoiling the reputation of China.

Need improvement as far as customer support refers. Sometimes it feels that I don't get the support as fast as I want to. Or I used to. I expend quite a bit of money on aliexpress and when I have. A problem with a purchase or vendor it seems you always take the side of the vendors and I have to fight my way to get your trust. You need to verify that the customer is in a good standard with Ali and handle their claims accordingly.

I purchased a product and paid more because it was to ship from the US guaranteed to arrive within 10 days. 16 days later and within the buyer protection timeframe I filed a claim because I had not received the product. 18 days after my claim was filed, a refund is still being denied and AliExpress customer services has informed me that the Seller is the one that has to authorized the refund. Basically, the Buyer Protection means nothing.

On my order received prompt saying order closed due to security concerns. Please try again. Did again with same prompt and no order confirmation.Credit card invoiced twice. Scam and will dispute payment with my credit card company

I have used Aliexpress several times. Sometimes it has been OK but three times it has been totally useless. Each time it failed I swore I would never use them again. This is definitely the last time.

The first time the supplier sent the item via Europe even though I was near China living in Thailand at the time. The result was it took 6 weeks to arrive. The phone did not work properly and I tried many times to communicate with the supplier but they failed to get back to me

The next time the item was faulty also and I claimed a refund, but the Aliexpress system just said the dispute had been settled when I had done nothing of the sort so I never got my refund

This time I paid extra to get priority shipment but the item never arrived and the tracking shows that it has been despatched but never left China. I have opened a dispute but I have no confidence that I will get a refund.

If you use Aliexpress it is very risky I advise against it

AliExpress sent an item to an identical street address in a different city. Understandable mistake. But when I asked for a refund, they asked me to prove the item got there. They refused the refund unless I could get a letter from USPS proving I didn't live there, that the item had been delivered to that city and not mine (They claimed tracking numbers weren't enough) and frequently wrote back "Prove it" when I contacted customer service about the item not being delivered. They demanded "photos" of the missing items in order to submit a claim. Their respondes were automated and copy/pasted. Even after they acknowledged it was the wrong address, they asked if I could have "family memebers" try to get it for me, or have USPS "pick it up" from a city 6 hours away instead of refunded an $11 item. I would not trust them in future based upon that poor service.

Bought a phone on Aliexpress.The camera or video did not work. They sent me instructions on how to solve this but this did not work either. They wont even reply to emails.So if you want a Smartphone with no camera or video go to Aliexpress.