I bought a lot of items from AliExpress and I find it one of the most reliable websites. The quite oftenly have the lowest or free shipping cost. I had some disputes with sellers but the sellers don't get their money before the buyer is satisfied. Better problem resolution than Ebay. There are a lot of cheap junk on the website, but you get what you pay for. I find the wide selection of products very helpful especially when you can't find specialist products in the local shops. Approach with care, and it is a great place to shop for specialist items and bargains...
Order No: ************** never left your country after 6 months. Your shipping information proves that. The Team "stepped in to help" I did not get my refund, Not only will I leave bad reviews for you but will tell as many buyers about your bad service as possible and never stop. It's best for you and your reputation to send the refund. Rick Mariner
As far as I understand AliExpress is an intermediary service to a lot of different suppliers in China. Most of their suppliers are serious, but there are also quite a few fraudsters who also take advantage of the AliExpress brokerage service, so it is extremely important to check the reviews of the seller before ordering an item. My experience is that the seller must have a rating of at least 4.8. If, after all, problems arise with an ordered item, you can expect great difficulty in getting the matter sorted out. The service on AliExpress is definitely not the best among companies that mediate online sales.
Scam! The took money from my paypal, and claim that UPS returned the package however I gave them the correct address. They used this excuse to buy more time. They give you the run-around by phone and email. And just like another reviewer said, they claim to only handle returns by email, however they never respond through email. Do not order, this is a scam company!
Ordered an iPhone 5 case... 16 days later it still has not shipped. Attempts to get ahold of anyone at the site is a waste of time. Screen after screen of "under construction"... which I now believe they never existed. I will never get my money back. The only way a company can run like this is for it to be outside the US. It would have been shutdown a long time ago if it were here.
Placed my first order with the seller BranKid. The website linked me to tracking which indicated my order was delivered and left in my mail box over a week ago, but I never received it. I question how the delivery guy manage to leave a pair of shoes inside a locked mailbox that's made for only letters. Contacting the seller resulted no response. I'll just contact my bank and dispute the transaction.
Everything so far smooth (I order more than 200 item) and aliexress works great. Support its great and when you have problems dispute works as should work. Sometimes an item may not received but its airlines problems (that happens also at ebay and many other sites), although seller or aliexpress gives you refund so no problems.
The good part is the feedback by buyers about items and transactions which is an advantage.
Do not use this company. They have already screwed me twice. I ordered 400 yellow leds and I received blue ones. Their fix was to offer me $1.00 or I can pay for return shipping and get a coupon for the shipping price. They are in China and they know they can do what ever they want and get away with it. Piss poor company.
My other order was marked shipped, I waited and waited watching the tracking of it. Told me it would be delivered on the 5th and on the 6th the company cancelled my order. The item never shipped. It was a 100% lie and I fought to get my money. They wanted me to wait 3 weeks for an OK we will return your money then another 2 weeks to receive it.
Please save yourself the trouble and DO NOT order from AliExpress. I messaged a lady prior to order flower girl baskets for my wedding confirming they would be ivory and NOT white. The delivery was longer than expected and when I got the baskets they were in fact WHITE! My wedding is just a few weeks away and now I have to deal with these incompetent people ON TOP of all the last minute wedding planning! Also, there was no receipt that came with my delivery. I hope this other issue does not interfere with getting my money back. Before ordering from AliExpress, I was aware of all the bad reviews and the fact that they have false advertising. I was hoping that "flower girl baskets" would be easy to handle and difficult to mess up. Boy was I wrong! Go out and spend a little bit more money to save yourself from such stress and disappointment!
I have used ali express a for about 45 orders over the past 4 years and now I am forced to quit it. There is far too much fraud. Ebay is significantly better in this regard.
Order after order, problem after problem, dispute after dispute. The disputes take months and during this time you lose your ability to leave feedback. It is just too riskey. With paypal you can actually contact and talk to a human. It is the lack of feedback on suppliers that allows them to get away the constant sending of faulty goods.
Answer: You are taking a very big chance by ordering anything from them... you will never get your money back and chances are you won't even receive the item you want. BUYER BEWARE
Answer: In my opinion. NO. I had to jump through hoops and make reports and threaten to make reports, it didn't help. I got my order, but couldve gotten the same thing from ebay faster and easier.
Answer: I purchased 3 pair of van's brand shoes via different companies on aliexppress and all were true to size. The off brands are not, so you need larger than you wear. But, ask and ali will usually provide a size comparison chart for you to use.
Answer: No customer service. Some sellers are dishonest. No way to recoup your money for items never sent. Bogus tracking information since no custom number unavailable. Sellers asking for your your PayPal account to make a refund when they are suppose tp use Alipay. Clean up dishonest sellers like co-co fashion store. I have ordered tother items thru Aliexpress without a problem but you should get rid of the bad ones. I am reluctant to use Aliexpress again after this bad experience.
Answer: There is no customer service what so ever so be very careful when buying on AliExpress. Buyer protection is a load of BS and if problems arise with your order they will always side with the seller. I would suggest using a shop that someone that you know has already used to purchase hair.
Answer: Omigod, they're not just knockoffs, they're knockoffs that are produced in someone's ill-lit basement by captive chimpanzees that are blind, malnourished, and suffering closed head injuries. Seriously, you'd get better value from your money if you used it to wipe your bum. Don't buy from this group of criminals and ripoff artists!
Answer: I had this issue several times. The issue is that they only allow a certain number of characters ( Letters and numbers) in the description of the problem. So you will need shorten the number of words in the description and re-send until it goes through.
Answer: From my experience, there are as responsible sellers and is not responsible sellers. Second worse then have to raise a dispute. If this does not help, then raise a dispute above, and then as they say it all depends on You. As far as your arguments are strong. Almost always get a refund in the amount of shipping cost or part cost of the goods, if the goods were not received appropriate quality. Less full price. The full value is returned when the order didn't come at all. Also when you have paid but you did not send an order for a certain time. But again, it all depends on your arguments and facts provided by the seller or, to the Commission on the proceedings of the claims. But it is also necessary to take into account all the items from the seller, this is what guarantees he gives, product reviews buyers. And his overall rating. Never be lazy to write a review about the product from a particular seller, you will be the same customers as You. There is also an important factor, which I would say is pretty negative. It if the product was defective and not as described on the website. The seller has the punkt Returns accepted if product not as described, buyer pays return shipping; or keep the product & agree refund with seller.) 1. If the seller accepts returns, and the buyer also wants to return their purchase, simply follow the seller's sets of Returns on who will pay the return shipping fee. If the seller will pay the fee, communicate with them in advance about the payment method and the logistics service. 2. If a seller sets no return necessary or you want to keep the product, simply agree the refund amount directly and ignore the return shipping fee. It turns out that if you decide to return, it will often more expensive than the product itself and the meaning of no turning back, because when you return the money, only for the goods excluding the cost of shipping there and back. Therefore, I can not sell brand quality products, and will only return part of the money for the goods. That financial will have a negative impact but only You. Which means be careful, cock all the "pros" and "cons". You are not forced to buy it personally, Your decision. The more You provide facts that you have been deceived, the more chances and money You have spent, You will return. For all the time of purchase, the money is returned in full or in part. The Commission for the analysis of complex situations works, but is considering the case for a long time, so don't despair if You didn't reply, just "keep abreast" and you will not lose anything Sorry my bad English :)
Answer: Do not buy from aliexpress the quality is terrible and lots of sellers never send the items. Also they sell counterfeit designs too which is illegal to purchase.
AliExpress has a rating of 2 stars from 7,705 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AliExpress most frequently mention customer service, tracking number and credit card. AliExpress ranks 383rd among Wholesale sites.