business logo of AliExpress

AliExpress

How would you rate AliExpress?
grey star
grey star
grey star
grey star
grey star
New Zealand
1 review
6 helpful votes
Follow John M.
Unfollow John M.
Send Message
Share Review
Report Review

I bought a lot of items from AliExpress and I find it one of the most reliable websites. The quite oftenly have the lowest or free shipping cost. I had some disputes with sellers but the sellers don't get their money before the buyer is satisfied. Better problem resolution than Ebay. There are a lot of cheap junk on the website, but you get what you pay for. I find the wide selection of products very helpful especially when you can't find specialist products in the local shops. Approach with care, and it is a great place to shop for specialist items and bargains...

Date of experience: October 4, 2015
North Carolina
1 review
0 helpful votes
Follow Rick M.
Unfollow Rick M.
Send Message
Share Review
Report Review

Order No: ************** never left your country after 6 months. Your shipping information proves that. The Team "stepped in to help" I did not get my refund, Not only will I leave bad reviews for you but will tell as many buyers about your bad service as possible and never stop. It's best for you and your reputation to send the refund. Rick Mariner

Date of experience: August 7, 2020
Sweden
1 review
0 helpful votes
Follow Arne J.
Unfollow Arne J.
Send Message
Share Review
Report Review

As far as I understand AliExpress is an intermediary service to a lot of different suppliers in China. Most of their suppliers are serious, but there are also quite a few fraudsters who also take advantage of the AliExpress brokerage service, so it is extremely important to check the reviews of the seller before ordering an item. My experience is that the seller must have a rating of at least 4.8. If, after all, problems arise with an ordered item, you can expect great difficulty in getting the matter sorted out. The service on AliExpress is definitely not the best among companies that mediate online sales.

Date of experience: September 2, 2023
Texas
1 review
2 helpful votes
Follow John B.
Unfollow John B.
Send Message
Share Review
Report Review

Scam!
March 29, 2013

Scam! The took money from my paypal, and claim that UPS returned the package however I gave them the correct address. They used this excuse to buy more time. They give you the run-around by phone and email. And just like another reviewer said, they claim to only handle returns by email, however they never respond through email. Do not order, this is a scam company!

Date of experience: March 29, 2013
New Jersey
1 review
1 helpful vote
Follow Kevin B.
Unfollow Kevin B.
Send Message
Share Review
Report Review

Ordered an iPhone 5 case... 16 days later it still has not shipped. Attempts to get ahold of anyone at the site is a waste of time. Screen after screen of "under construction"... which I now believe they never existed. I will never get my money back. The only way a company can run like this is for it to be outside the US. It would have been shutdown a long time ago if it were here.

Date of experience: January 3, 2014
Washington
1 review
8 helpful votes
Follow Alex J.
Unfollow Alex J.
Send Message
Share Review
Report Review

Scams
March 5, 2015

Placed my first order with the seller BranKid. The website linked me to tracking which indicated my order was delivered and left in my mail box over a week ago, but I never received it. I question how the delivery guy manage to leave a pair of shoes inside a locked mailbox that's made for only letters. Contacting the seller resulted no response. I'll just contact my bank and dispute the transaction.

Date of experience: March 5, 2015
Cyprus
3 reviews
2 helpful votes
Follow Andreas H.
Unfollow Andreas H.
Send Message
Share Review
Report Review

Everything so far smooth (I order more than 200 item) and aliexress works great. Support its great and when you have problems dispute works as should work. Sometimes an item may not received but its airlines problems (that happens also at ebay and many other sites), although seller or aliexpress gives you refund so no problems.
The good part is the feedback by buyers about items and transactions which is an advantage.

Date of experience: November 19, 2017
Virginia
2 reviews
0 helpful votes
Follow Sandra I.
Unfollow Sandra I.
Send Message
Share Review
Report Review

Do not use this company. They have already screwed me twice. I ordered 400 yellow leds and I received blue ones. Their fix was to offer me $1.00 or I can pay for return shipping and get a coupon for the shipping price. They are in China and they know they can do what ever they want and get away with it. Piss poor company.

My other order was marked shipped, I waited and waited watching the tracking of it. Told me it would be delivered on the 5th and on the 6th the company cancelled my order. The item never shipped. It was a 100% lie and I fought to get my money. They wanted me to wait 3 weeks for an OK we will return your money then another 2 weeks to receive it.

Date of experience: January 8, 2024
Virginia
1 review
8 helpful votes
Follow kelsie n.
Unfollow kelsie n.
Send Message
Share Review
Report Review

FALSE ADVERTISING
February 27, 2015

Please save yourself the trouble and DO NOT order from AliExpress. I messaged a lady prior to order flower girl baskets for my wedding confirming they would be ivory and NOT white. The delivery was longer than expected and when I got the baskets they were in fact WHITE! My wedding is just a few weeks away and now I have to deal with these incompetent people ON TOP of all the last minute wedding planning! Also, there was no receipt that came with my delivery. I hope this other issue does not interfere with getting my money back. Before ordering from AliExpress, I was aware of all the bad reviews and the fact that they have false advertising. I was hoping that "flower girl baskets" would be easy to handle and difficult to mess up. Boy was I wrong! Go out and spend a little bit more money to save yourself from such stress and disappointment!

Date of experience: February 27, 2015
Ireland
1 review
7 helpful votes
Follow Niall M.
Unfollow Niall M.
Send Message
Share Review
Report Review

I have used ali express a for about 45 orders over the past 4 years and now I am forced to quit it. There is far too much fraud. Ebay is significantly better in this regard.

Order after order, problem after problem, dispute after dispute. The disputes take months and during this time you lose your ability to leave feedback. It is just too riskey. With paypal you can actually contact and talk to a human. It is the lack of feedback on suppliers that allows them to get away the constant sending of faulty goods.

Date of experience: October 5, 2014

Overview

AliExpress has a rating of 2 stars from 7,705 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AliExpress most frequently mention customer service, tracking number and credit card. AliExpress ranks 383rd among Wholesale sites.

service
1,613
value
1,516
shipping
1,556
returns
1,396
quality
1,457
This company responds to reviews on average within 3 days
+1720