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AliExpress

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Virginia
27 reviews
40 helpful votes
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Beware
March 5, 2018

Decided to get Bluetooth headphones for recreational purposes. Delivery on headphones took about a month. Compared to other sites I have reviewed in the past this is a long time. Nonetheless, I received the headphones. The black headphones looked just as advertised. Instructions came with package. However, one Bluetooth headphone was audio functioning. Other headphone would pair to device but would not project any sound. Thus, I messaged vendor to inquire about problem. Vendor messages me back list of instructions, same instructions that came with package. Thus, I told vendor regardless of instructions both headphones fail to play. Vendor never responded back. Two stars were given instead of one star because of design of headphones. Buyer Beware!

Date of experience: March 5, 2018
New York
2 reviews
4 helpful votes
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Some sellers are decent and can read and answer in english, some others or play to being $#*!ed or they directly are, you ask them things and they answer back with a "?" or some nonsense answer like "yes" when you are asking how long would it take for the item to arrive to my place in New York. The customer service from aliexpress is useless and they will answer back generic answers besides researching about your inquiry and giving you a solution.
It's like buying a lottery ticket, it can go smooth or it can be a nightmare. I would recommend going to amazon
Usually you get similar prices and you can find the same products

Date of experience: August 24, 2018
Japan
1 review
2 helpful votes
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Terrible refund policy
August 29, 2018

I feel they protect their sellers too much.
I returned a pair of shoes because the design and colour were not what I expected. I paid extra to send them back and its been 2 months I still havent received my money.
I also tried to order something else on Aliexpress, its been 4 days and I havent heard from the seller. When I click "cancel order" it allows the seller 5 days to response, WTF?!?! They have already deducted the amount from my bank account
I dont think I will buy things off Aliexpress anymore

Date of experience: August 29, 2018
Florida
2 reviews
0 helpful votes
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Satisfied with my order
November 23, 2023

I've only ordered once, but the shoes I ordered arrived in 3 weeks, in my mailbox at home. I was very satisfied with the experience. The prices are ok, but make sure to check the reviews before ordering.

Date of experience: November 23, 2023
Florida
2 reviews
1 helpful vote
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Buyer beware
April 2, 2023

Warning - I was ripped off by the I love life store on aliexpress. I received notification an item was delivered when it was not. They posted a picture of proof of delivery which is clearly not my house and not the item I ordered. I filed a claim with PayPal and was denied based on the fact that the seller provided the bogus tracking. Buyer beware.

Date of experience: April 2, 2023
Fiji
1 review
0 helpful votes
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I have been ordering from AliExpress for about 4 months now, and have only had one order not arrive. I received my full refund and have no issues with the resolution process. The products I've received have been or pretty good quality, with a few small flaws that don't really interfere with the purpose of the product (some stickers were a little too stuck to the sticker sheet) I look forward to ordering more things in the future, especially from the very wide variety in their cycling catagory.

Date of experience: July 10, 2018
Wisconsin
1 review
77 helpful votes
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SHOP SOMEWHERE ELSE! Ordered sweatshirts, finally received them, they were all significantly smaller than the tag indicated. The material was very cheap, plastic-feeling, and scratchy. Returns were a nightmare that have gone on for two months and still are not resolved. I attached one photo for an example, both shirts are labeled as size L (AliExpress item is on the left). Wish I could give it 0 stars.

Date of experience: September 24, 2020
Illinois
1 review
5 helpful votes
Follow Rita J.
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I used to have good luck with this site, but have been disappointed lately. Two shipments from regular sellers never even showed location scans, a month after they shipped them. One reshipped, but I only receive half the quantity I ordered! Second seller swears the tracking number is correct, but it's been 4 weeks and there are still no location scans? Sorry but it's either lost or they gave me a bad tracking number. I have been very patient requesting extensions to give them a little extra time, but it's getting ridiculous.

Date of experience: September 19, 2015
Canada
1 review
0 helpful votes
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Aliexpress knows how to SCAM buyer to make sure get profit from Seller. Aliexpress knows no buyers can return item by pays higher shipping fee. I open dispute complaint item not as described. Aliexpress disputed judgement is buyer return item(buyer pay return shipping with tracking) and refund. Why buyer need to pay return fee for seller mistake?. I ordered 110V plastic welder seller shipped 220V to me. Also the kit was missing one bag of staples (50 pcs). The return shipping fee is 3 time more than the item cost. I believed CCP sponsor their mailing system to get export profits benefits.

Date of experience: June 6, 2022
Nigeria
4 reviews
3 helpful votes
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Quite cool
June 27, 2019

You can purchase about any item or product at very reduced prices compared to the prices at local stores. A lot of items are available at free shipping. However, if you are buying a product at free shipping, it may take up to 3 weeks before the product arrives in your country.

Date of experience: June 27, 2019

Overview

AliExpress has a rating of 2 stars from 7,705 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AliExpress most frequently mention customer service, tracking number and credit card. AliExpress ranks 383rd among Wholesale sites.

service
1,613
value
1,516
shipping
1,556
returns
1,396
quality
1,457
This company responds to reviews on average within 3 days
+1720