Decided to get Bluetooth headphones for recreational purposes. Delivery on headphones took about a month. Compared to other sites I have reviewed in the past this is a long time. Nonetheless, I received the headphones. The black headphones looked just as advertised. Instructions came with package. However, one Bluetooth headphone was audio functioning. Other headphone would pair to device but would not project any sound. Thus, I messaged vendor to inquire about problem. Vendor messages me back list of instructions, same instructions that came with package. Thus, I told vendor regardless of instructions both headphones fail to play. Vendor never responded back. Two stars were given instead of one star because of design of headphones. Buyer Beware!
Some sellers are decent and can read and answer in english, some others or play to being $#*!ed or they directly are, you ask them things and they answer back with a "?" or some nonsense answer like "yes" when you are asking how long would it take for the item to arrive to my place in New York. The customer service from aliexpress is useless and they will answer back generic answers besides researching about your inquiry and giving you a solution.
It's like buying a lottery ticket, it can go smooth or it can be a nightmare. I would recommend going to amazon
Usually you get similar prices and you can find the same products
I feel they protect their sellers too much.
I returned a pair of shoes because the design and colour were not what I expected. I paid extra to send them back and its been 2 months I still havent received my money.
I also tried to order something else on Aliexpress, its been 4 days and I havent heard from the seller. When I click "cancel order" it allows the seller 5 days to response, WTF?!?! They have already deducted the amount from my bank account
I dont think I will buy things off Aliexpress anymore
I've only ordered once, but the shoes I ordered arrived in 3 weeks, in my mailbox at home. I was very satisfied with the experience. The prices are ok, but make sure to check the reviews before ordering.
Warning - I was ripped off by the I love life store on aliexpress. I received notification an item was delivered when it was not. They posted a picture of proof of delivery which is clearly not my house and not the item I ordered. I filed a claim with PayPal and was denied based on the fact that the seller provided the bogus tracking. Buyer beware.
I have been ordering from AliExpress for about 4 months now, and have only had one order not arrive. I received my full refund and have no issues with the resolution process. The products I've received have been or pretty good quality, with a few small flaws that don't really interfere with the purpose of the product (some stickers were a little too stuck to the sticker sheet) I look forward to ordering more things in the future, especially from the very wide variety in their cycling catagory.
SHOP SOMEWHERE ELSE! Ordered sweatshirts, finally received them, they were all significantly smaller than the tag indicated. The material was very cheap, plastic-feeling, and scratchy. Returns were a nightmare that have gone on for two months and still are not resolved. I attached one photo for an example, both shirts are labeled as size L (AliExpress item is on the left). Wish I could give it 0 stars.
I used to have good luck with this site, but have been disappointed lately. Two shipments from regular sellers never even showed location scans, a month after they shipped them. One reshipped, but I only receive half the quantity I ordered! Second seller swears the tracking number is correct, but it's been 4 weeks and there are still no location scans? Sorry but it's either lost or they gave me a bad tracking number. I have been very patient requesting extensions to give them a little extra time, but it's getting ridiculous.
Aliexpress knows how to SCAM buyer to make sure get profit from Seller. Aliexpress knows no buyers can return item by pays higher shipping fee. I open dispute complaint item not as described. Aliexpress disputed judgement is buyer return item(buyer pay return shipping with tracking) and refund. Why buyer need to pay return fee for seller mistake?. I ordered 110V plastic welder seller shipped 220V to me. Also the kit was missing one bag of staples (50 pcs). The return shipping fee is 3 time more than the item cost. I believed CCP sponsor their mailing system to get export profits benefits.
You can purchase about any item or product at very reduced prices compared to the prices at local stores. A lot of items are available at free shipping. However, if you are buying a product at free shipping, it may take up to 3 weeks before the product arrives in your country.
Answer: You are taking a very big chance by ordering anything from them... you will never get your money back and chances are you won't even receive the item you want. BUYER BEWARE
Answer: In my opinion. NO. I had to jump through hoops and make reports and threaten to make reports, it didn't help. I got my order, but couldve gotten the same thing from ebay faster and easier.
Answer: I purchased 3 pair of van's brand shoes via different companies on aliexppress and all were true to size. The off brands are not, so you need larger than you wear. But, ask and ali will usually provide a size comparison chart for you to use.
Answer: No customer service. Some sellers are dishonest. No way to recoup your money for items never sent. Bogus tracking information since no custom number unavailable. Sellers asking for your your PayPal account to make a refund when they are suppose tp use Alipay. Clean up dishonest sellers like co-co fashion store. I have ordered tother items thru Aliexpress without a problem but you should get rid of the bad ones. I am reluctant to use Aliexpress again after this bad experience.
Answer: There is no customer service what so ever so be very careful when buying on AliExpress. Buyer protection is a load of BS and if problems arise with your order they will always side with the seller. I would suggest using a shop that someone that you know has already used to purchase hair.
Answer: Omigod, they're not just knockoffs, they're knockoffs that are produced in someone's ill-lit basement by captive chimpanzees that are blind, malnourished, and suffering closed head injuries. Seriously, you'd get better value from your money if you used it to wipe your bum. Don't buy from this group of criminals and ripoff artists!
Answer: I had this issue several times. The issue is that they only allow a certain number of characters ( Letters and numbers) in the description of the problem. So you will need shorten the number of words in the description and re-send until it goes through.
Answer: From my experience, there are as responsible sellers and is not responsible sellers. Second worse then have to raise a dispute. If this does not help, then raise a dispute above, and then as they say it all depends on You. As far as your arguments are strong. Almost always get a refund in the amount of shipping cost or part cost of the goods, if the goods were not received appropriate quality. Less full price. The full value is returned when the order didn't come at all. Also when you have paid but you did not send an order for a certain time. But again, it all depends on your arguments and facts provided by the seller or, to the Commission on the proceedings of the claims. But it is also necessary to take into account all the items from the seller, this is what guarantees he gives, product reviews buyers. And his overall rating. Never be lazy to write a review about the product from a particular seller, you will be the same customers as You. There is also an important factor, which I would say is pretty negative. It if the product was defective and not as described on the website. The seller has the punkt Returns accepted if product not as described, buyer pays return shipping; or keep the product & agree refund with seller.) 1. If the seller accepts returns, and the buyer also wants to return their purchase, simply follow the seller's sets of Returns on who will pay the return shipping fee. If the seller will pay the fee, communicate with them in advance about the payment method and the logistics service. 2. If a seller sets no return necessary or you want to keep the product, simply agree the refund amount directly and ignore the return shipping fee. It turns out that if you decide to return, it will often more expensive than the product itself and the meaning of no turning back, because when you return the money, only for the goods excluding the cost of shipping there and back. Therefore, I can not sell brand quality products, and will only return part of the money for the goods. That financial will have a negative impact but only You. Which means be careful, cock all the "pros" and "cons". You are not forced to buy it personally, Your decision. The more You provide facts that you have been deceived, the more chances and money You have spent, You will return. For all the time of purchase, the money is returned in full or in part. The Commission for the analysis of complex situations works, but is considering the case for a long time, so don't despair if You didn't reply, just "keep abreast" and you will not lose anything Sorry my bad English :)
Answer: Do not buy from aliexpress the quality is terrible and lots of sellers never send the items. Also they sell counterfeit designs too which is illegal to purchase.
AliExpress has a rating of 2 stars from 7,705 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AliExpress most frequently mention customer service, tracking number and credit card. AliExpress ranks 383rd among Wholesale sites.