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AliExpress

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Michigan
3 reviews
5 helpful votes
Follow Tina S.
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I recently ordered some shoes to give my husband for Christmas. They arrived fast and were even more attractive then when I saw them online. I will definitely be ordering from increasingshoes.com again. :)

Date of experience: December 20, 2013
GB
2 reviews
6 helpful votes
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I am so pleased that these guy's agreed to ship internationally as I live in Ireland and you just cannot get elevator shoes here. My friend in New York sent me the link as he knew I was getting married to a lady who is 4 inches taller than me (without heels). They have a great selection of shoes on offer and the Live Support was so helpful in helping me decide what would be best for me and pricing the shipping charges. The shoes actually arrived earlier than expected, the packaging was very secure and without damage. The goods themselves were first rate fitted perfectly and were of excellent quality (I am still wearing them daily a year later). I particularly liked the anonymous packaging and invoicing, a real bonus to your esteem when you are conscious of being shorter than average. The shoes certainly helped make our wedding that little bit extra special, especially the photos. Great company cannot recommend highly enough.

Date of experience: December 4, 2013
Australia
3 reviews
6 helpful votes
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I have made many different purchases though Aliexpress, all items have arrived (free shipping takes approx 2-3 weeks (sometimes a bit less) well protected if you use dispute system via Aliexpress or Paypal. Very happy with quality (but do a bit of homework as it has hundreds of options to get best deal)

Date of experience: June 2, 2011
GB
1 review
6 helpful votes
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U can get good things from this site but only at your own risk! If something goes wrong it doesn't matter how many proofs will provide - most likely you will lose your money! Customer service is a huge joke... lies, promises and etc. I am personally disappointed!

Date of experience: February 26, 2018
Mexico
1 review
1 helpful vote
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To difficult to use
October 19, 2016

Never have issues with ebay, amazon or anything with PayPal. 75% of time in aliexpress payment gets closed even after visa sends code through my bank that I verify. There fellows not ready for prime time. Overall rating of 2 out of 5 confirms this. Maybe I'll try again in a few years.

Date of experience: October 19, 2016
Canada
1 review
1 helpful vote
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Very hesitant to order after reading all these reviews but took the plunge. Ordered a custom made product and received far better quality than expected. Only concern that the would not accept a prepaid credit card. Will order from them again.

Date of experience: August 27, 2013
Bangladesh
1 review
4 helpful votes
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It was an amazingly positive experience. This is the best channel for a new listing appointment and leads. Very nice easy to work with aliexpress app. We really appreciate their quick and professional manner. Thanks again aliexpress.

Date of experience: March 5, 2020
Germany
1 review
1 helpful vote
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Be cautious!
September 24, 2013

Be cautious! If you are, you might try this out. I have ordered several goods from this site. I even managed to get a refund once ($ 82 for a camera that was never delivered) but it was complicated and took two months. Usually all items are shipped as signed-for using a tracking number.
But: Most products are low quality indeed - do not rely on pictures or specifications, sometimes they are outright lying - e. G if clothing is said to be leather and stamped 100% real leather you can be sure it's rubber. Most product/seller ratings are FAKE (fantasy names from different countries all stating a short "excellent" or "good" with some, like every tenth or so, giving a more detailed enthusiastic statement. Do not trust any information!
For electronics it sometimes works to google the type number and look for prices and ratings elsewhere. If you know what you're gonna get aliexpress is pretty cheap.

Date of experience: September 24, 2013
Canada
1 review
9 helpful votes
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NO CUSTOMER SERVICE
August 4, 2016

As long as items are ok its fine but minute theres damage you cant contact anyone about it & chat line offers no results at all. Very frustrating experience. Advise others to stay away from this site to avoid return problems

Date of experience: August 4, 2016
South Carolina
2 reviews
7 helpful votes
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NOT GOOD.
January 22, 2021

Received wrong item. Poor quality.
I sent it back. Paid postage (should have just trash the item) Got no money back.
Dishonest people. Stay away.
Or just don't spend more than a few $.
At least you are not going to loose much.

Date of experience: December 23, 2020
Japan
1 review
5 helpful votes
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Total scam. Beware!
September 6, 2018

Deceptive site and wording will not get you what you want. Lack of basic English knowledge over there will not let your argument stand up since it is not understood. Return costs for item not wanted must be born by customer. Altogether an unpleasant experience. All that quite apart from the smelly rubbish I received another time, hardly fit for the label "bag." Went straight into the garbage (outside the house). Was it made from old tires? My advice: Stay with Amazon, light years ahead.

Date of experience: September 6, 2018
Texas
5 reviews
20 helpful votes
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Bought 2 pairs of shoes. One fit, 1 too small. Left negative review so now they cancel my orders when I try to order anything else. Payment clears then they close the order for "security" reasons; however, orders to certain other items do go through. I buy from many sites. This is just vindictive. Don't ask for reviews if you can"t handle the truth.

Date of experience: December 4, 2021
Israel
1 review
0 helpful votes
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Happy
March 11, 2019

1 - Much cheaper products than any other place in the internet.
2 - Acceptable or Good quality for much less money.
3 - Site that takes "Ownership"
4 - easy to search
5 - Many options

What can I add more?: 0)

Date of experience: March 3, 2019
MD
1 review
0 helpful votes
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Good store!
March 11, 2019

More than 4 years using this store! If problems arise, everything is solved! Not a bad customer protection system! A variety of products! Acceptable prices! Delivery is long, but it depends on the postal service! Shop like! Recommend!

Date of experience: February 28, 2019
North Carolina
1 review
0 helpful votes
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Stay away!
July 5, 2020

Ordered from a store called "desert spring" on 4/18/20. It is now 6/5/20 and I have yet to receive my money back or merchandise. Tracking information hasn't even been updated since 5/3/20. Steer clear from this place if you want to avoid losing money! Complete crooks!

Date of experience: June 5, 2020
Italy
2 reviews
3 helpful votes
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Topaliexpress
August 14, 2021

Aliexpress is the online shop site where you can find everything at very low prices. I bought a lot of things like cosmetics, earrings, bracelets, rings, covers, smartwhatch etc... it has never disappointed me... delivery in Sicily in one month fast and on time, good..

Date of experience: August 13, 2021
MD
2 reviews
0 helpful votes
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A use AliExpress for several years, have dozens of orders there.
It is a very safe place to buy online.
Usually orders come to Moldova without problems, but if something goes wrong you can always open s dispute and return your money.

Date of experience: January 23, 2016
Georgia
3 reviews
2 helpful votes
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These items come from China so usually it takes a while to receive them but there very cheap. I have never had a problem with this site ever! I always shop here, for extensions, shoes, jewelry and they have nice expensive looking winter coats. I recommend highly!

Date of experience: October 28, 2013
Texas
1 review
2 helpful votes
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Dishonest
March 24, 2019

I ordered a vape January 31,2019 still waiting, seller is giving me the run around with fake tracking number. It's safe to say I'm out of $42.00. Please do not buy from this site not all sellers are honest and you don't know which honest seer you'll get.

Date of experience: March 24, 2019
Spain
2 reviews
7 helpful votes
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I Recommend Aliexpress
February 6, 2016

I really can't see how come this site is rated so low here. I've ordered over 10 items from there and everything came in perfect condition. Shipping did take quite some time but all information about it is available on the site. People should be able to make a conscious decision when buying something.

Date of experience: February 6, 2016

Overview

AliExpress has a rating of 2 stars from 8,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AliExpress most frequently mention customer service, tracking number and credit card. AliExpress ranks 383rd among Wholesale sites.

service
1,613
value
1,516
shipping
1,556
returns
1,396
quality
1,457
This company responds to reviews on average within 3 days
+1730