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Indonesia
1 review
2 helpful votes
Follow Erwin K.
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Not all are scam and delivered you counterfeit product. But once, I bought microSD Samsung. They send me the counterfeit one. Proven with h2testw. Communication not so smooth. They asked me to retour their product and they will refund. But where? Addresses? Who pay the shipping cost? How if I shipped then no refund after? All proove which are 4 microSD I bought was gone and now in their hand? They got 45$ from me and wont refund. Maybe just my bad day that I met this bad $#*! seller. Just be careful guys

Date of experience: October 2, 2013
AliExpress T. AliExpress Rep
over a year old

Respond to I am sorry that you have had a problem with a supplier on AliExpress. Please understand that AliExpress is a platform that connects buyers and sellers; we are not the supplier of the goods you purchased.

With that said, I’d still like to help.

AliExpress.com has a customer service team to assist you. The best way to get in touch with them is to send an email with the particulars of your situation to buyer@aliexpress.com.

We can’t resolve 100% of customer issues, but I promise that we will try.

Sincerely,

Mark Story
Director, International Corporate Affairs
Alibaba Group
This review...

Italy
1 review
4 helpful votes
Follow p c.
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I wanted to try and I was cheated. I expressely decided to buy a product which only costs few euros, 3.67 exactly, because since they sell them by hundreds, they earn a lot of money and nobody takes the trouble to complaint for such a small amount. This is the rubbish I bought:
http://www.aliexpress.com/item/New-Porn-Sexy-Lingerie-Hot-Women-s-Erotic-Lingerie-Set-Chest-Opened-Underwear-Baby-Dolls-Lenceria/*******831.html
I didn't expect quality, but something I could wear at least once, it didn't happen: as soon as I touched it, several holes opened on the veil fabric. The seller is rude and absolutely unhelpfull, he insulted me and laughed on my complaints. AVOID THIS SHOP!

Date of experience: March 7, 2016
Florida
1 review
5 helpful votes
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Do not order shoes! Their sizes ARE NOT US as they state they are; I bought 2 and neither fit, to return them, I must pay postage which from the US begins at $33, more than what I paid for the shoes. I stated this in my review and it was never published; I called them about it, they assured me this is important information and would make sure it is published, it never was. The false statements in the websites go uncorrected.

Date of experience: August 13, 2017
New York
1 review
0 helpful votes
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The Aliexpress sucks. I purchased a PCIE to NVME adapter and it didn't work. I opened a dispute. The seller request resending a replacement and I accepted. Now, the seller refuses to resend the item after dispute was closed. There is no chance to open a new dispute OR do anything else. Everytime I try to contact their customer service, they always lead me to EVA, an illogical answer machine. They just have no control with the lack of scamming seller. I am trying to dispute it from my bank now. Will never do any transaction with them in the future.

Date of experience: January 27, 2022
Canada
1 review
1 helpful vote
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Great
October 13, 2015

I ordred more than 60 order with no problem, stip led, 2 android tablets, plasma cutter, electronics cigarettes, watches, and more with no problems. Two times the seller did not send the good product I keep it and they refund me. The only problem it's impossible to communic with the Aliexpress agency or compagny.

Date of experience: October 13, 2015
GB
2 reviews
4 helpful votes
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Mr Jim Lai at Next Innovation AliExpress
I have rated my experience of Innovation Express based on my contact with yourselves.
I am sorry as I have never had to leave negative experience to any previous seller I have ever bought from
I have also added a Youtube page based on my experience. PLease do me afavour and visit youtube to get hits on site
https://www.youtube.com/watch?v=RdUNna3uMyM

Date of experience: July 31, 2014
Australia
1 review
1 helpful vote
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Excellence
October 17, 2018

I have been shopping EXCLUSIVELY on AlieExpress for the past 8 years and a Diamond customer, the service and products are the best price and quality available even cheaper than I expected.
I have had a few products not delivered - but!
100% satisfaction I receive from Ali Express helpline.
Very Very happy Excellent site to do business.
Christine Williams

Date of experience: October 15, 2018
GB
1 review
1 helpful vote
Follow JANE B.
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I bought a dress, the zip fell off before I even wore it (as I undid it to put the dress on) They expect me to pay to send the item back, why should I pay the large cost of shipping to China from the UK, when it's their fault? They refuse to answer my questions.

Date of experience: August 2, 2017
AE
2 reviews
9 helpful votes
Follow Prakash m.
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Hi All, I had ordered few items from this cheating Aliexpress and I received one of the product worth AED 7 but I paid AED 14 for E-post handling charges, which was not mentioned while ordering and the product is scrap so I filled a dispute. Refund was promised but its been a month no progress and I have no hope on refund. Meantime I had ordered few more items worth AED 92 and now I cancelled my order because I had bad experience on first delivery and after 3 months of order I have not received the items, Ali express just blocked me so I cannot contact them. Now I do not have the item nor the refund... I am really surprised that how UAE allows this Aliexpress in UAE, I lost almost more than 100 AED with this company. I suggest not to use this website... I have records for all my statement and I am also filling a case with consumer rights. If someone needs further information contact me at *******@gmail.com

Date of experience: May 29, 2018
Canada
1 review
5 helpful votes
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STAY AWAY
February 26, 2015

I ORDER A PAIR OF SHOES, WHICH WAS TOTAL DIFFERENT COLOR FOR WHAT IT WAS SHOWN ON TOP BOTH SHOE WERE DIFFERENT COLOR AND PRINT, I EVEN ADDED A PIC OF SHOW WITH MY DISPUTE BUT THE SELLER WAS NOT WILLING TO REFUND OR EXCHANGE.

Date of experience: February 26, 2015
Armenia
2 reviews
1 helpful vote
Follow Tsoghik K.
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Every of us nowdays knows about online markets which help to save time, energy and sometimes money. There are things that I buy from Ali and things that I prefer to buy from other shops. I think it's good to buy small things here like beauty producs, jewlery, accessories and small presents. But I don't advise buying clothes and furniture.

Date of experience: May 31, 2019
Nevada
3 reviews
6 helpful votes
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If I could give a minus 100 I would. I purchased 2 bathroom sink faucets from Ali for $100+ Only one LED goes on and it squeals like a banshee. Ali and their merchant say it is normal for LED to shriek; it is the voice of the LED. Funny nothing in the advert says get ear plugs to use your faucets. Their offer at settlement--$8. That won't cover the cost of new, non-screaming faucets or a plumber to try to repair these. Can you say RIP OFF?! My research says this is false to avoid responsibility for crap on sale. DON'T BUY FROM ALI! Ali sell cheap Chinese garbage and then keeps the money when it is proven to be garbage. Again: DON'T BUY FROM AliExpress.

Date of experience: July 11, 2020
Louisiana
1 review
3 helpful votes
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I ordered an ultrasound dishwasher from AliExpress in December 2020. AliExpress never sent me anything. AliExpress ignored all of my attempts to contact them.

Date of experience: April 30, 2021
Australia
1 review
0 helpful votes
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"THIN" backed steel GT2 belt (0.63mm)
October 23, 2018

This seller sells the thin backed steel GT2 belt that I use in my 3d printers. A lot of people say to stay away from steel backed belts but only because they inadvertently buy the common Chinese GT2 steel belt which is almost twice as thick as this one & is infexible.

This steel belt has a very fine steel backing (0.63mm) which allows it to be almost as flexible as a fibreglass belt. Most Chinese GT2 steel belts have a back that is virtually twice as thick as this one... hence buyers complain that they are no good & too stiff for the size pulleys we use in i3 style printers. This belt is the bees-knees.

Date of experience: October 23, 2018
Texas
1 review
0 helpful votes
Follow Serge S.
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If you are OK with Chinese level quality stuff, this is a very good place for shopping. I've bought quite some goods here and all of them were good. Note it may take some time for items to arrive. One thing I am missing on the site that I like on Ebay, is sorting by the price + shipping, but this is rather rare feature in online shops. Also, I have a disappointing recent experience where I found a great deal for an item I need and paid for it. I did not hear from the seller/site for 2+ weeks. Then I contacted the seller two times, both times they confirmed that the item is about to be shipped, but next day the order was cancelled and money refunded. Based on the description, it was expired. When I tried to chat with the site support, they said that the item is no longer available. But I checked and they still have the item, but for different price. I spent some time in the chat, but for some reason they could not have the seller send me the product, they just said they will warn the seller that this is unacceptable. And the way the site works is I can't leave feedback for the seller when the order is cancelled. So I thought at least I leave the site review here.

Date of experience: March 18, 2024
Canada
1 review
5 helpful votes
Follow Jim S.
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Basically they don't care about the buyers. You will open a dispute against products that are defective or don't even show up and then the ALIEXPRESS dispute process screws you over. They ignore you and close your dispute without telling you and you lose all your money.

Date of experience: April 19, 2017
Kansas
11 reviews
9 helpful votes
Follow Irene R.
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I ordered a pair of boots for winter from a store in Aliexpress, DAOKFPO STORE and the lining is not attached in one of the boots and the store only gave me a partial refund for boots that are useless to me... and also expected me to send the boots back at My expense, when they're the ones that shipped the defective boots in the first place. Don't get caught in this store they'll burn you... as you can tell by the bunched up lining they aren't going to work

Date of experience: May 29, 2017
Spain
4 reviews
1 helpful vote
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Long time customer
August 24, 2022

I use AliExpress for home decor, accessories, pet products, craft supplies and random gadgets like ring lights or headphones. My favourite feature is the reverse image search.

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Date of experience: August 23, 2022
California
1 review
1 helpful vote
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Be careful. I lost $224. On a Christmas gift. AliExpress shipped to some other random address, and then would not refund my money.
Beware - seems like a scam.

Date of experience: December 22, 24
AliExpress C. AliExpress Rep
3 months ago

Thank you for sharing your feedback. We are very sorry to hear about the issues you've encountered with not receiving your order. However, without the corresponding order number or other valid information, we are unable to assist you at this time. If you need further assistance or have any additional questions, please don't hesitate to consult our Help Center at AliExpress.

Canada
6 reviews
6 helpful votes
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Good Website and Guarantee
September 20, 2015

Have made many purchases. Love the order management section. Some items have been short shipped and vendors acted quickly to resolve. Prices are good too.

Date of experience: September 19, 2015

Overview

AliExpress has a rating of 2 stars from 8,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AliExpress most frequently mention customer service, tracking number and credit card. AliExpress ranks 383rd among Wholesale sites.

service
1,613
value
1,516
shipping
1,556
returns
1,396
quality
1,457
This company responds to reviews on average within 3 days
+1730