AliExpress

First I'd like to say many people are getting frustrated because it is hard to understand its site.
Ali really should have a local place in the USA to handle its American customers.
But the fault lays on us a bit as well.
We all want the best for the cheapest, Well the old saying "You get what you pay for" comes into play. I found if I start my search with "Highest Rated" sellers and then look for a good price, I have almost no problems at all.
DO NOT JUST LOOK UNDER CHEAPEST PRICE FIRST.
Second, When I did get ripped off (Before I learned this lesson) The nice lady from Ali spent almost 3/4 hour to walk me through and get the seller to pay up.
I have been buying through Ali for about a year now.
It is getting better, And is still a great deal if you are careful.
CHECK YOU YOUR SELLER FIRST.
AliExpress is the same as eBay, They do not sell the items.
There are bad sellers out there. "Let the buyer beware" is the standard in any sale.

I bought a violin bow from aliexpress, it arrived completely ruined, useless, imposible to play with it. At first they wanted to refund me partial money... than asked me if they refund me all the money i could give them a 5 star review... than said that wih paypal is easy to refund me, bit since i'be bought by debitcatd, they were not sure if the refund would be processed. Im trying to talk to costumer service and doesnt work either. Im so
Frustrated by trusting them. Dont ever shop on aliexpress, go to WISH instead, much better, great costumer service, and when something you bought doesnt come right, they refund you in 2 days, without even blink.

I'm about to the point of not buying anything else on Ali. It's just not worth the hassle from being asked to provide evidence that you didn't receive an item(actually happened), to them 95% of the time siding with the seller when then send you damaged, returned, or faulty items. Whatever you do don't buy items that have high shipping as that can be another scam where they only have to refund for item. There are some decent buys, but I'm to the point of exhausted with being told how a broken item not working is because I don't know how to use it, or have to follow the instructions carefully... such as a soldering iron that won't melt solder when set to 450 degrees... on top of the links the give for you to sort stuff out not working. Pictures nope they're not enough. They need videos. But then they're not enough. A damaged microscope who's eye piece is 6 degrees off straight, won't focus, and macular degeneration gives a better picture, sorry Pictures and video isn't enough... just don't buy anything more than about 15 bucks so the sting isn't too bad when they get you.

Call me naive, but this was my first time shopping on AliExpress and I am not very schooled in online shopping as yet. I ordered multiple items from multiple sellers and will admit to not doing much research on the seller prior to ordering. It's been over a month and I have yet to receive anything I've ordered off the site and so far out of about 14 items, 4 of the orders have been cancelled due to suspicious seller activity. A jacket I ordered was tracked and showed as delivered and on top of it required a signature. Just one problem. No one ever attempted delivery at this address and the person who signed for it is unknown to me. Ali has been good about refunding me for those orders that were closed, however, I am more upset that 1) I'm not receiving what I ordered, and 2) the shipping times are atrocious, 3) the tracking info does not appear to be updated regularly, and 4) the online live chat support is less than helpful. I highly doubt I will use this site in the future for online shopping as it has left a very bad taste in my mouth and large void space under my Christmas tree.

They decided in favour of the seller even though we have sent the item back with the prove. I lost my money and they didn't reimburse me. Totally scam.

Though The Shipping Takes FOREVER... Aliexpress surprise me. The sellers I dealt with do respond to your messages in a timely matter And always explain thoroughly what's going on. People are making statements about things being fake or Not looking like the picture But I have to STRONGLY disagree. I ordered A Chanel T-shirt And It was Perfect! Every splitting image Of the picture posted And a Tag came along with it that I believe is suppose to be for proof Of authentication. Other then that I Love Aliexpress

They will not refund you no matter what you say, if you didn't receive your order. Your money is lost. I never received my items. Ali Express rip off.

What to say,
I ordered a tablet,
It is not functioning,
I complained and asked for refund, as promised
It went into decision by aliexpress it self
The whole process of my complain took 5 weeks.
I got 10 $ back
So I lost 50 $
This is just a big $#*!.
Chinese products are cheap, just cheap, nothing else
Ah
There is something
Full of toxins, what are forbidden in European or American products.
The workers die early, because of bad conditions
DON'T BUY AT ALIEXPRESS; ALIBABA and all this other $#*!

I've never written reviews about any site before, this one is just so horrible they piss me off. Aliexpress customer service is NO HELP! Sellers are unprofessional, barely ever responds to messages when things go wrong with the orders. The buyer protection is annoying, if it runs out before you opened a dispute for an item you haven't even received, then all the fault lies on you as the buyer. Since buyer protection ended, too bad, funds are released to sellers, Aliexpress can no longer help you. So you should check on your buyer protection everyday like you have nothing to do to make sure it's not expired, otherwise anything goes wrong, you're screwed. Shipping takes forever. Processing time takes forever. Ordered an item, it's been almost 3 months and still have not received it. Sellers do an extremely poor job at following up on something they say they will check or confirm for you. They never get back to you. You have to message them several times to beat a response out of them. After that, they ignore you. In addition, many times i paid for an item, order never ships and seller isn't even active. Not to say that every experience on Aliexpress is horrible but surely 9 out of 10 is horrible. Aliexpress got a long way to go to improve itself. Not even sure where to start... list could be endless.