AliExpress

You can NOT contact Aliexpress by email, phone or chat with live person. All they have is "chat" with stupi9d robot that is completely USELESS!

I have used AliExpress for many years and was pleased so far. They never had real customer service but their policies and practise was protecting buyers. However, they recently changed their polices regarding buyer protection and it is total disaster for buyers. If there is any issue with order, they direct you to return product, which is fine, But you have to pay to ship it back with NO guarantee, no protection, none whatsoever, that seller will reimburse you when you return an item. At best, Aliexp. Says they will give you a "COUPON" for shipping costs? But I do NOT want coupon, what if I do not want to buy anything on Aliexpress again - why would I want coupon? If item costs $10, my return shipping fee would be $50 - $60. So I would be out of pocket for $50 - $60 with coupon I will not use.
I think I am done with AliExpress
-------
In addition, they CENSOR, i.e. Do not publish negative ratings/negative reviews. I posted negative review for this order & system allowed me to do so. However, if you go to product page and look up review for it - negative review is not there, i.e. It is not posted. See attached photos as a proof

BUYER BEWARE! DO NOT WASTE YOUR MONEY. I ordered 4 Bundles Malay-sian Vir-gin Curly Hair Weft 12"-30" human hair for hair extensions for $218. After paying the cost to have the hair extensions installed after just one week the hair tangled and matted beyond use. The owner Anson said that he would give me a full refund if I changed my rating and removed my negative review! He is unscrupulous and is in business only to rip people off. PLEASE DON'T DO BUSINESS WITH THIS COMPANY!

Avoid they will take your money before or even if ever the seller dispatches your goods, and you will struggle to claim funds back, Well just claim it back from your card provider, because they should not be taking funds before they seller despatches goods `? Online chat is a disgrace, they will keep transferring you from one operator to another ENGLISH is very very poor, And are totally incompetent.~TRUST me avoid this company.

I ordered as wig from there cus I suffer from alopecia it was a 200.00 dollar wig from Ruimei hair factory the lady was Sunny Wei. Anyways when I received the wig I was like is this a joke it looked so fake you could see the threading on that wig and I told her I wanted my refund but she kept making excuses even tho I told her I'm completely bald I need my refund so I can order something better she didn't care and after two weeks she just ignored me and they just ran off with my money. Everyone on there is a fraud don't trust anyone there!

Aliexpress and Aamazon or eBay are some kinds of differences. Generally, the price on Aliexpress is much lower than eBay or Amazon.
After 50+ items from Alipexpress, I am quite satisfied with Aliexpress except the lower shipping from Chia to US. However, I can understand the issue of shipping.
I ever canceld the orders several times from sellers without any problem before shipping. I received every items correctly. Actually, I am supposed give Alipexpress 5 stars. Because I never exprenced their disput or customer service, I just give them 4 stars at this moment.
I do not like to compare which one is better. I prefer inexpensive and no hurry items from Aliexpress. Costly and little hurry items from eBay or Amazon depends on their total amount.

Stay away from TELOTUNY HI Store. I purchased pajamas from them and the description indicated the item was cotton. Instead, I received a 100% polyester item. It was ill fitted and totally opposite from the picture depicted on the website. When I reached out for assistance, they did not respond. When I tried working with AliExpress for a refund, they told me that they would refund it all but to date, I have not received my refund.

AliExpress "DO NOT BUY FROM THIS COMPANY"! I have leaned the hard way that their implied warranty is worthless. The attitude reflected by AliExpress is that all Americans are lairs. They treat you with arrogance and ask that you go through unreasonable steps to prove that their item is defective. All the while they have already made up their minds that are not going honor their implied warranty for a defective item. "Without honor, such people are thieves and cowards".

I would give AliExpress 0 star if I could for buyer protection.

I bought some eye pads for improving my eye sight as it claimed for $40.36 and end up making a big mess one my face. This pads burned my eye lids, upper portion of my nose and the face areas around my eyes. Only used it twice for 10 minutes according to the direction for two days and wanted to believe it will work. The area it touched was swollen, caused wrinkles and black red patches. This is the worst time of my life and it makes me look at least 40 years older with unnatural discolored face. I just hope this condition will go away in the future. I'm not using this pads for beauty reason but it caused a big mess on my face. Wondering with what kind of the ingredients they put in these pads.

I send the seller a picture as a proof for complain and refund but the seller ignored it, turned to AliExpress for solution, their solution was no refund which is no buyer protection at all. Once complain started, it won't allowed me to write review for this particular item on their website.

Be very CAREFUL when buying item in AliExpress, you may regret later because the item you bought may cause long lasting damage to your face or body and also lose your money.

Love getting SCAMMED? Here is your site

I lost $100 + dollars buying on this site, there are still many sellers hiding behind the GOLD SELLER seal and they are SCAMS, so just to be sure, stay away, and now they even removed the Paypal feature so its even less safe. If you buy on aliexpress.com, you are at your own risk.

P. S: The Escrow feature is a joke, they will lie and tell you to wait and wait oh and wait some more, a refund from them is truly a miracle.

Aliexpress protects fraudent sellers. I ordered a dashcam and received a toy, took video evidence and pictures of it but aliexpress gave seller have the money because he sent me something.
This time I cant even get a refund for something the seller doesnt even have, he says its out of stock so he wants to send me something smaller and cheaper instead and refuses to give me a refund. I chat with customer support and they said there is nothing they can do. I put in a refund request and its been over a week since I paid him but he refuses to give me a refund for something he doesnt even have.
Im never using this site again. Its full of chinese scammers and this chinese company protects them. You've been warnbed stay away from this website.

I have ordered 4 LG HG2 ******* 3000mAh Batteries. For 60 days I was waiting and with no tracking information. I asked for Buyer Protection Extension (Aliexpress) but nothing came. I open a dispute and they immediately gave it to me.
They had delayed me of getting batteries that I needed for 60 days. They had enchain my money (and still do) that I could use to another serious seller and do my job. Yhey gave me no excuse and no information about my order. What kind of a store they are? They are unacceptable...
Aliexpress should consider their partnership with such stores. It is bad for business and reputation...

I bought small cable box to try out after that when I tried to look at same product they somehow banned me out of even seeing those types of boxes and that's only half my order I don't think they are to be trusted I'm scared I won't receive my headsets now I can tell I'm going to have problems with them on getting my money back what a scam

I foolishly ordered a pair of boots from this outfit back in July they have never arrived I have tried to sign in and find out why they never came but cannot doesn't recognise my sign and won't let me change my password. Can't send an email without signing in. I have spoken to people about this and they tell me this is common with these people, don; t ever buy from them, I wish I had heard this before I did. SO HERE IS MY ADVICE AVOID AT ALL COSTS. It may look good but chances are you will receive what you ordered and then can't contact in any way.