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AliExpress

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RU
1 review
0 helpful votes
Follow Andrey A.
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Excellent shop
September 21, 2018

The whole family is thrilled with shopping
I have been buying it for years. The quality of the goods corresponds to the price.
Purchases are cheaper than in retail stores.

Date of experience: September 21, 2018
Florida
1 review
6 helpful votes
Follow Nicolas J.
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Be careful this company Ali express suck!
I bought something online and never my package came...
I am Soo piss off and they don't want to come back my money...

Date of experience: January 29, 2016
Austria
2 reviews
1 helpful vote
Follow Mohammad N.
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I am the oldest costumer of aliexpress I ordered alot of thing half of them I received not working Never order from aliexpress you will lost your money and ur orde. I order some display but its was not working I send aliexpress pictures and videos of damage and not working item but I never got my refund back. I will say amazon is the best amazon is alil bit expensive but you are sure when the order damaged or not working you can send back and get the refund I will say order from amazon not from aliexpress

Date of experience: September 17, 2020
Mexico
1 review
0 helpful votes
Follow Eliaz B.
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Big problem
November 8, 2018

Well, this request arrived. But the previous one is pending. Here in Mexico there is no solution: there are 5 articles, 186 Euros¡¡¡¡

I require a prompt and expeditious solution!

Date of experience: November 6, 2018
Ireland
1 review
4 helpful votes
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Everything on AliExpress is fake. The sellers are fake, their positive feedback is fake, the pretty pics of shiny, eye-catching products are fake, most of the positive reviews are fake.

You're somewhat safe when buying cheap, crappy things, but once you decide to go big and order an expensive phone or other expensive products, chances are that you're never going to get it. Why? Because AliExpress is full of scammers with rigged positive feedback and they're all hand in hand with AliExpress.

You, as the buyer, have no real protection and no control over your order. If the seller decides that they're not going to send your product, there's nothing you can do. AliExpress won't step in for you because they always side with the "sellers" - more like scammers.

I wish that people would read these reviews before deciding to order anything on AliExpress. That would put AliExpress out of business in a few weeks.

I've lost 270 euros because of these fraudsters. Never again. AliExpress, f u! I hope you "die" soon.

Date of experience: November 14, 2017
GB
4 reviews
2 helpful votes
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The offers and discounts are not real deals. The coupons advertised on products in the search results have many conditions and when I tried to use them they were worthless.

Date of experience: February 24, 2021
Netherlands
1 review
0 helpful votes
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Great seller and very fast shipping
June 17, 2019

Honest seller ships extreme fast and great products.
Even after shipping a wrong product seller does not start whining about returning, and shipped me the right parts.
Great customer support.

Date of experience: June 17, 2019
Canada
1 review
0 helpful votes
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Poor Experience
August 29, 2022

Sellers ship bad quality items without care. Aliexpress encourages this by asking buyers to pay for returns, even when it is obvious the product is damaged or of bad quality.

Date of experience: August 29, 2022
California
2 reviews
1 helpful vote
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Scam
April 9, 2020

They charged for an item i cancelled- I then messaged the seller through the app since there's no phone number or email and they left me on read. Multiple times.

Date of experience: March 10, 2020
Jamaica
1 review
7 helpful votes
Follow oshane s.
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Scammers
March 10, 2016

I order and item for a while I did not receive the item so I did not confirmed simply because I didn't receive it now aliexpress tell me that I cannot be refunded my money they are some professional scammers this is not a trust worthy website

Date of experience: March 10, 2016
Indiana
1 review
0 helpful votes
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Scam
June 29, 2019

Careful with this company they send me a broke item 85 do0ll and they dont help you, they want you to pay another 20 doll to send it back? After talking to trhem they disconnect me thieves, i have a broke product and they keep my money, do not do business with them go to another site don't say we didnt wanr you. Its a scam...

Date of experience: June 29, 2019
California
2 reviews
1 helpful vote
Follow Suzanne E.
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I MADE A PURCHASE WHICH WAS NOT WHAT I WANTED SO I PAID TO RETURN IT. THEY PROMISED ME A REFUND ONCE RETURNED. OVER A MONTH AGO UPS CONFIRMED THE EXACT DAY AND TIME THEY DELIVERED THE PRODUCT. THE COMPANY IS NOW TRYING TO PRETEND THEY DIDN'T GET IT EVEN THOUGH I SENT THEM THE TRACKING AND THE CONFIRMATION. NOW THEY ARE TRYING TO ONLY REFUND PART OF MY MONEY EVEN THOUGH THEY RECEIVED ALL OF THEIR PRODUCT BACK! TOTAL CON ARTISTS AND LIARS. STAY AWAY!

Date of experience: December 1, 2020
Greece
1 review
0 helpful votes
Follow Spiros S.
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I ordered (Type-C USB 3.1 8TB 12TB SSD Hard Drive 500GB 4TB Portable SSD Ext.) I was not satisfied with the product and returned it on time and legally.
After more than 6 months I have not been refunded... 29.31 euros. They seem to be unacceptable and untrustworthy!

Date of experience: November 11, 2022
Israel
1 review
1 helpful vote
Follow Nickolay G.
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I wanted to buy 2021 New Desert Cars Car Toy- - the seller did not return money - package wasn't delivered! I have a proof from shipping company - but nobody cares!

Date of experience: April 27, 2022
Michigan
2 reviews
2 helpful votes
Follow Mandi G.
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I ordered a Christmas gift for my boss last Halloween because I knew it was coming from China and would take time to get through customs and whatnot. Said it would be delivered by Thanksgiving. Thanksgiving came and went. Tried to contact the company, they said to give them 2 more weeks. I tried tracking my package and kept getting kicked to DHL where they said they had no tracking information for my package. Aliexpress was completely useless and unhelpful. Christmas came and went with no package no refund no communication from the so-called company. I finally started blasting them on Facebook Twitter the seller on their website, contacted the BBB and the attorney general for consumer fraud and threatened them with legal action (I work for a law firm) and they finally refunded my money. NEVER EVER USE THIS CRAPPY SITE

Date of experience: May 20, 2018
Virginia
1 review
0 helpful votes
Follow Georjeanne E.
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I've been pleased!
August 25, 2017

I have been shopping at AliExpress for several months and have made quite a few purchases. I have not had any problems with anything I have purchased.
I ordered two spinner rings that did not spin. I notified them and the entire amount paid was refunded, and I did not need to return the rings. I purchased two ceramic drawer pulls which were broken in the mail. Again, entire amount refunded, no need to send back. Refunds were made very quickly, within 24-48 hours - - much more quickly than the shipping time.
IMHO, the prices are lower than you would pay in the States for similar quality.
I have purchased kitchen tools, a Leatherman tool bracelet (very very nice!), parts for jewelry-making, bathroom accessories, and magnets.
I have some favorite stores which I fully trust to send high quality goods for the price paid. I also usually stick to those with free shipping.
I have steered away from electronics and electrical things.
If you want to shop at AliExpress, these are my tips:
Be prepared for the long ship times
Stay on top of your orders - check at least once a week to see if they have been shipped, or if the order is coming close to the closing time
If the order has been shipped, keep track of the time to receive it
If your order has been shipped, and you have not received it, let them know!
Start small! Order some inexpensive things to see the quality
Keep your expectations realistic - don't expect $100 worth of merchandise for $1!
If you have a problem, let the seller know
Write reviews of the items that you receive

Date of experience: August 25, 2017
Colorado
1 review
0 helpful votes
Follow Dan B.
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Ordered a part from aliexpress. They took my money, and nothing was delivered. They would not refund my money so i am out of luck. Bad site don't order from them.

Date of experience: March 19, 2024
AliExpress C. AliExpress Rep
over a year old

Dear Customer,

Thanks for taking the time to bring this issue to our attention. Please accept our deepest apologies for any inconvenience you've faced. Your complete satisfaction is our ultimate goal, and we want to assure you that we are taking your concerns very seriously.

Based on the problems you reported, we recommend that if you need further assistance or have any additional questions, please don't hesitate to consult our Help Center at https://customerservice.aliexpress.com/home?language=en&from=byr_common&hcMapRule=aeMapRule

We're sorry for the unpleasant experience for our loyal customer and will be continuously improving our service and be grateful for the opportunity to regain your confidence.

Sincerely,
AliExpress Customer Service Team

California
1 review
2 helpful votes
Follow Nichelle P.
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ZERO STARS!
The shipping time was great... however - DO NOT BUY THIS HAIR, I did not have excellent service or hair. The hair was matted and tangles very easy. Sheds a lot! Terrible hair! The supplier called me at least a DOZEN times to revise my feedback from 3 stars to 5 stars. Not sure why I gave it 3 stars in the first place. The supplier agreed to refund me half my money if I report 5 stars and did not refund me. So, please be aware that I did not write "Excellent" in the comments.

DO NOT BUY THIS HAIR, but if you do be sure to put 5 stars or you will get harassed!

Date of experience: December 26, 2015
Israel
1 review
1 helpful vote
Follow BUBU A.
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There are a lot of Chinese here who sell spoiled and false goods. There's bureaucracy here and it takes a lot of time to get the money back.
AT EBAY are afraid to get negative feedback. Here THEY do not care at all. These Chinese are really bad and all because of their
Aliexpress GIVE THEM
Permission

Date of experience: June 8, 2019
Canada
1 review
0 helpful votes
Follow Peter D.
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After a 4year hiatus due to getting ripped off on AliExpress, I tried them again. Oh stupid me for thinking that they have improved. NOT! AliExpress condones fraudsters and unscrupulous sellers. Their customer relations is categorically the pits.

Seller sent me a completely different item and seller never contested the dispute that I filed. AliExpress refunded me only 60%, claiming that the garbage items that I received "still has value". The item was supposed to be an aluminum off-road light with heavy duty powder coating. Instead, they sent plastic lights that literally falls apart and is not water tight. I even proved to AliExpress that I had to order from a different seller to replace the garbage lights, but they literally shut the door on me saying that my "dispute is over".

Despite their MONEY BACK GUARANTEE, AliExpress refused to fully refund me.

Don't buy here. AliExpress harbours fraudsters and always decide in favour of their unscrupulous sellers. At least Ebay has a zero tolerance and have consistently refunded me fully for garbage items. Perhaps AliExpress doesn't have the "thousands of sellers" they claim to have and are protecting the few they have to survive.

+1
Date of experience: December 27, 2021

Overview

AliExpress has a rating of 2 stars from 8,019 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AliExpress most frequently mention customer service, tracking number and credit card. AliExpress ranks 383rd among Wholesale sites.

service
1,616
value
1,519
shipping
1,559
returns
1,399
quality
1,460
This company responds to reviews on average within 3 days
+1730