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AliExpress

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christian m.
Netherlands
18 reviews
27 helpful votes
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this website is a good website everything what i orded on this website is has be come
and if you have a problem with a seller thea can help you with that because i had one and on facebook if you have a account on it you can chat with the costermer service and thea help me alot and the prices are really good i love it

Date of experience: August 30, 2017
South Carolina
2 reviews
0 helpful votes
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Crooks
April 29, 2023

Be very careful ordering from them. If they miss ship your order they will require so much "evidence" that you have no way to provide all so they can keep your money. Very crooked.

Date of experience: April 29, 2023
North Carolina
1 review
0 helpful votes
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Don't bother
January 31, 2023

Received wrong items. Forget trying to contact customer service. I ordered a 2023 happy new years banner in black,white, gold and silver. I received little girls hair ties and a dark blue 2022 banner

+1
Date of experience: January 31, 2023
Pennsylvania
2 reviews
15 helpful votes
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NEVER USE!
October 30, 2015

I ordered only few times and last time was very last. Do NOT believe their BS claim - Buyer Protection, there is no protection for you, I was told by one of their sellers that he (or she) is tired of customers like me, who complain. OMG! I am out of money and I am stuck with garbage that I cannot use. PLEASE STAY AWAY!

Date of experience: October 30, 2015
Israel
1 review
0 helpful votes
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I want to say tanks
August 4, 2019

I am very pleased with your products,
And the service is always right and just
When I had a problem, I wrote it to the seller and immediately won the full amount
Thank you for offering great products in a variety of areas at affordable prices
Thank you

Date of experience: August 4, 2019
California
26 reviews
135 helpful votes
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For everyone that says this site is garbage I have to disagree. While there are MANY scammers out there I do have to point out that there are MANY different people selling things here, much like ebay. (actually a lot of people that sell here sell on ebay as well) However most things here are dirt cheap and honestly you can't expect great quality for the prices. What you can expect is to save money on things like stationary or other things that don't need to be high quality to use. But I do suggest that you look at the reviews for EACH item before buying to see if the item is worth it/if there was any problems getting it/etc.
Another thing that people seem to be complaining about it having problem getting refunds. I've personally have never had any problems getting refunds from sellers, you just have to contact the seller directly and then open a Dispute. I've gotten my money back with out any problems so far.
Though shipping dose take a LONG time as most of these things are coming from China or over seas in general. But for the most part shipping is free so I really can't complain.

Date of experience: May 29, 2016
Georgia
4 reviews
1 helpful vote
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First time buyer on this site. Figured I would take a chance. Entered all my personal information, name address, telephone number and all credit card information. Hit buy it and it rejected it for "security reasons" did not state what they were. Tried it again and same thing happened. No problem on my end with the information, Appears as all this site wanted was my personal info and my credit card information. I believe it to be a total sham, scam and ripoff. Buyers BEWARE! This is my 1st and last experience with AliExpress. I could not find anywhere CUSTOMER SERVICE LIVE CHAT OR LIVE AGENT on this garbage site. I could not even find a way to give my feedback for the site on the site. US USERS BE VERY CAUTIOUS BEFORE GIVING YOUR INFO TO THESE FOREIGN OFFSHORE COMPANIES. I will monitor my card for fraudulent charges. NOT AT ALL A GOOD EXPERIENCE!

Date of experience: December 31, 2023
Poland
1 review
1 helpful vote
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Samsung J7 SM-j730f/DS LCD Super Amoled
January 31, 2019

Hello, super seller very fast shipping, cheap goods, the highest quality, original,
The Samsung J7 screen works perfectly, everything is included in the set, the glass is charted, I recommend to all the seller, the perfect seller.

Date of experience: January 31, 2019
Spain
2 reviews
3 helpful votes
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32 days ago I ordered a small electronic board, which was send by Aliexpress Cainiao courier to Spain.
Handover to airline with take-off pictogram "3 weeks ago" and today the package arrived in Liege Arrival (Belgium), however they indicate "destination arrived". This is a absolute LIE as destination contry is SPAIN!
On the other hand, 3 weeks from getting from some China Airport to Belgium "by air" is even slower than by railroad.
As the package is now in some warehouse in Belgium it is far from been delivered here in Spain.
This is NOT SERIUS at all, and I will avoid in the future continuing buying from them.

Date of experience: August 1, 2022
Portugal
1 review
0 helpful votes
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QD-Tizer
September 24, 2018

Hello friend... this WIG is the most beautiful, most perfect I have ever seen.
The finish and the hair babies, is super natural, friends, yes, it looks good in
Women black, white, asiatic, PERFECT AND...
COME VERY VERY QUICK-in 7 days arrived in Portugal. Likes *******, yes Brand: QD-Tizer and is still adjustable there is measurement of each head

Date of experience: September 24, 2018
Romania
1 review
1 helpful vote
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People stay away of AliExpress, they have contacts with lots of fake sellers, take your money and never receive what you order, if by any chance they send you something, will be lower quality, different look and even defective. They are very bad in dealing with disputes also, waste of time and money. You never get the money back from ALIEXPRESS. DO NOT BUY, STAY AWAY!

Date of experience: January 5, 2014
Australia
1 review
0 helpful votes
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I won't be using you again. Very bad experience with this defective item and not accepting my plea to return it even I have evidence. Not answering me and not helping me deal with the rude seller

Date of experience: December 18, 2021
Canada
1 review
1 helpful vote
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I would give them 0 start if I could.
Over 90% times you're not receiving what your ordering, the majority of this time the sellers do not send the goods to you but they provide false tracking numbers to fool you, then after 3-4 months waiting time when you finally realize the goods haven't sent, you have to go through the hassle of refund which takes almost another month!
In many cases the sellers ask for more money after you paid and if you refuse to pay the extra money and want to cancel then order it could take up to a month for the refund to be started as in Aliexpress the sellers can refuse the cancellation even if it's due to increasing the price after the fact!
The sellers refuse to accept the cancellation due to asking for more money or lack of quantity and simply ask you to lie and say your cancellation is because you changed your mind and you don't want the goods anymore.
There is no way to contact customer service in AliExpress you have to wait for over 3 months then you can open a dispute and ask for refund.
Terrible customer service running by China!

+2
Date of experience: March 14, 2021
Alabama
1 review
0 helpful votes
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Ordered FOUR seperate Christmas gifts over the course of two days. Never received any of it. The USPO doesn't even recognize the tracking number. AliExpress basically said, "Sucks to be you." DO NOT BUY FROM THEM AND TELL EVERYONE YOU KNOW!

Date of experience: December 21, 2023
Thailand
1 review
4 helpful votes
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Regardless of how bad a seller cheats a customer, AliExpress will do nothing. Fortunately most sellers are honest but when you deal with a bad one, you may as well just forget the transaction.

Date of experience: July 26, 2014
RU
1 review
0 helpful votes
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I made a lot of orders on Ali and received them all. When there was some mistakes with orders (wrong colours) I got my money back. The dispute system works very well on Ali. I like this platform.

Date of experience: February 21, 2019
Australia
1 review
0 helpful votes
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One of the best companies ive bought from
November 30, 2018

These canvases were well printed good color and all the drills were present. As a reseller I will put these guys at the top of my list. It was a pleasure to unpack them.

Date of experience: November 29, 2018
Canada
1 review
1 helpful vote
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Return Policy
March 6, 2024

I bought a pants from Ali Express and when I received the pants was very bad quality, When I request for return I received massage that means Ali Express is not responsible, So I had to deal with the the seller. And seller don't agree with me for their product,at the end no one responsible for my return purchase. So that was my last purchase from Ali Express and I don't recommend to any one.

Date of experience: March 6, 2024
Minnesota
1 review
1 helpful vote
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WORST EXPERIENCE EVER
April 29, 2022

NEVER AGAIN CUSTOMER SERVICE? TERRIBLE, SHIPPING? DONT GET ME STARTED ALMOST TWO MONTHS FOR ONE DRESS WHEN I COULD GET FROM ANOTHER IN ONE TO TWO DAYS, NEVER USING AGAIN I HAVE NEVER HAD A GOOD EXPERIENCE WITH THEM, AND OVERALL HORRIBLE EVEN BAD QUALITY

Date of experience: April 29, 2022
Florida
1 review
1 helpful vote
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STAY AWAY from aliexpress.com website. Designer dress with a designer model's picture was advertised on the website. Purchased a dress, only to receive a fake, poorly made, low-quality dress not even close to the original dress ( I bought original dress from dillards before). Tried to dispute as they encourage on the website (If customer is not satisfied with the product), only to be answered as below (copy & paste):

"Tom jiang17 Oct 2012 10:13 (GMT -7)
Hello friend
Sorry to hear that. But all our dresses are made by our factory "EROSE" as describled in the description page. They are all copies.
So we cann't accept your return
Regards
Tom"

I did not see anywhere on the website advertised that I was purchasing a copy of a dress. Something needs to be done with aliexpress website; because, he is entertaining fake suppliers.

Date of experience: October 17, 2012

Overview

AliExpress has a rating of 2 stars from 8,019 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AliExpress most frequently mention customer service, tracking number and credit card. AliExpress ranks 383rd among Wholesale sites.

service
1,616
value
1,519
shipping
1,559
returns
1,399
quality
1,460
This company responds to reviews on average within 3 days
+1730