AliExpress

BE AWARE don't try this Chines app because they will take YOUR MONEY and later treat you in a very bad way. I have very bad experiences with this application. Order a fishing lure **************) with never arrived till date(SF*******166). (59 days passed). If you don't trust me Please check the reviews on TRUSTPILOT for this website. I would not recommend this website to anyone. I would rate 0 out of 10. BE AWARE if you have lots of money then its fine

You get hwat you pay for and this site is no exception, i have over 200 transactions and a few larger buys like 3 smart phones etc, one of my phones was faulty on arrival, the wifi did not work and it kept restarting over again. "buyer protection" is a load of $#*!. When i flagged this faulty product (over $200) to aliexpress they BANNED ME SAYING I WAS ABUSING THE BUYER PROTECTION SYSTEM - what the actual $#*!. I am a good customer $#*! these stupid nips everything they sell is rubbish, never again

Audio-HiFi Store, is a real good store if you want to have quality and old fashioned service!
I bought fuses also from other stores, the other stores where not much, audio-hifi is one of the best.

I order a hockey jersey for the god son for xmas, 3 weeks before xmas, it was supposed to be a 7-10 delivery, it's been 5 weeks now and there are no sign of the jersey. I tried to contact them by phone, by email and thru the website, my attempts by phone or email to get a direct feedback of what was going on with the transaction HAVE ALL BEEN IGNORE and when trying thru the website you get a mediocre generic reply a week or more later. THERE ARE GOOD REASON WHY THIS SITE WON'T TAKE PAYPAL OR OTHER FORM OF PAYMENT WHERE THE BUYER IS PROTECTED, THEIR SERVICE IS UNRELLIABLE AT BEST AND BORDERLINE FRAUDULENT. DO YOURSELF A FAVOR PAY A BIT MORE AND ACTUALLY GET SOMETHING, STAY AWAY FROM THESE CLOWNS!

Ordered my daughter's Shark Costume almost 30 days before Halloween. I came to find out the package did not get delivered because they had input an INCORRECT mailing address. When I requested a refund, they said to contact the shipping company - USPS. After more than 30 mins on the phone, they said they couldn't release my package or arrange local pickup because they couldn't verify my address so the package would need to be sent back to the shipper. AliExpress WILL NOT issue a refund, so I had to file a dispute with my credit card company. WILL NEVER EVER ORDER anything from AliEXPRESS AGAIN. Such TERRIBLE CUSTOMER SERVICE PERIOD!

Communicating with the seller was very prompt and efficient, however, getting someone from Aliexpress was impossible. Aliexpress debited my credit card, THEN cancelled the order! They then direct the buyer to a site which asks for, GET THIS: copies of my credit card, PASSPORT, and credit card statement in order to continue with the transaction. ARE THEY KIDDING! All in the name of "risk controlling". Firstly, it's a huge identity theft risk for us buyers, as well as being highly illegal to ask for such information. Unfortunately, I dropped ALL business with the seller, explaining I would never, and neither should they, go through a company like this.

Sent me a fake bike rack for my Super73. It's too small for the frame and they refuse to refund my money. Said they would but want me to send the part back to CHINA on my dime.

From: AliExpress Customer Service <*******@aliexpress.com>
Sent: Monday, November 13,2023 11:19 PM
To: *******@xxx.net
Subject: Update about AliExpress order **************

Thank you for your consultation. Your current Service No. Is:#CaseNo:**************#
Dear Customer,

Thank you for contacting AliExpress regarding order **************.

Kindly cancel the chargeback with your bank and offer us proof within 48 hours, or wait your bank judgement, with order frozen, we can not intervene.

Your understanding and cooperation is highly appreciated and we hope you have a great experience shopping with AliExpress.

Best regards,

AliExpress Customer Care

www.AliExpress.com

The products that I have received do not work and the seller refused for return
This unacceptable and bull $#*! aliexpress 's return policy as it said

"MONEY BACK GUARANTEEWe promise your money back if the item you received is not as described, or if your item is not delivered within the Buyer Protection period. You can get a refund 15 days after the claim process finishes. This guarantee is in addition to and does not limit your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in your country of residence."
This is a scam sales place"

Aliexpress company is scam and bull$#*!

I purchased dance shoes in January. I received a message the order was "complete" but hadn't received the product. It took me almost 2 weeks to get a response from them (going back and forth) and you WOULD NOT BELIEVE THEIR PATHETIC RESPONSES! If people ran businesses like this they'd all be bankrupt! First, they gave me a Canada Post number which was not in service. Than, they asked me to track the package with no tracking number... I finally got one. When I did, that too "did not exist". I explained it all to them... THEIR RESPONSE... ARE YOU READY? Call the Post Office and Complain - we sent the product so it's not our fault?!?! Are they for real? I paid for a product I didn't receive, with no valid tracking number, and they don't give a ****? Anyways, my credit card company reversed the charges but PLEASE BEWARE! They don't deserve your business

The seller's are unwilling to actually return/refund items, so they wiggle out of it and hide behind Aliexpress' useless dispute system. Everything is fine if your order arrives, is as you expect and works as intended but if not, then don't expect a refund or a return to be arranged. The dispute system is ridiculous and closes without you being able to do anything further. There is no way of communicating with Aliexpress or getting them to properly oversee the complaint. They have a stupid bot helper, which is just a terrible FAQ loop. The upshot is that the sellers just want your money without any customer service and Aliexpress couldn't care less about it. Sellers consistently break Trading Standards laws and think they are untouchable. Only place orders with Aliexpress where you are prepared for the item not turning up/being rubbish and you not being able to get any money back.

Aliexpress won't use Paypal which would at least offer buyers some protection in the event that orders are unsatisfactory.

Aliexpress also need to improve the review system, sellers are putting up fake positive feedback to make poor products look better. Don't trust the Aliexpress review system!

BUYER BE WARE!
By far, the worst shopping experience I have ever had. After waiting for three weeks for my order, the wrong item arrived. I contacted the buyer and was told that the item I ordered and paid for will be shipped to me if I place an additional order. When I refused, I was asked to pay the freight fees of the item I already paid for. When I refused to do that as well the buyer informed me that the item will not be shipped to me unless I leave a positive feedback in advance. Yeh, right, and I am suppose to trust that…When I tried to complain to AliExpress, I encountered a bunch of useless automated systems and forms to fill out. End results: Shenzhen Weiyi Fashion Gift has my money and I am left with an item I can not use.

I followed with aliexpress a number of times but they will not refund my money and they do NOT PROVIDE SELLER CONTACT INFORMATION
I even asked aliexpress to ask seller to send replacement for damaged parcel but they said they cannot force the seller and they already sent my funds to seller.
Aliexpress is a huge scam and plain FRAUD

Well like many others here if the deal sounds way to go it is. It's better too play it safe or look for a top rated vender and gamble and see what you get, also don't buy from saler jj Zhou they have too stores and never replay I send like 5 massages and a week later still no replay. I canceled my too ordered I had placed with them and they put they had refunded I looked at my bank account and they took my my money F&ckers well you live and we lurn the hard way also if they say they well give you promo coupons of 60-100 you now it's a scam jest be very smart about it and look for people that do reviews with detailed you know they aren't lying be safe guys.