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AliExpress

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New Jersey
1 review
3 helpful votes
Follow Shonda B.
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This is the worse site don't buy anything from them I bought a pair of sandals from them they were so damaged I offered to send the back to get a full refund but I was offered $3.00 back but when I rated Them as an one someone E-mailed me from the company and told me if I change my ratings they will refund me $10.00 dollars I told them when I told them when I receive my refund I will change my rating but I didn't never receive my refund yet and its over two months I won't never ever order from this site again and I won't recommend anyone to buy from this site at all they are a rip-off fake fraud...

Date of experience: September 23, 2014
Georgia
1 review
0 helpful votes
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I understand this website is for multiple sellers and I have only made one purchase from one seller. So there may be systemic problems overall, but I had to share my wonderful experience to counter balance some of the bad reviews. I coach my son's 8 year old soccer team and I purchased Chelsea uniforms for the whole team. It came with custom names and numbers. I read all the reviews here and took that into account before shipping off $150 US dollars. I was very nervous because of the negative reviews, but I figured, I could always do a charge back on my credit card. Well, I'm here to tell you, I didn't need to. The quality of the Jerseys is as good as you would get from any US sports store for 1/5th the price you would pay. The seller responded almost instantly on any questions I asked. I even had a kid drop off the team so I emailed the seller to ask him to not put a name on one of the Jerseys and just put the number. He responded immediately and the products were all exactly correct. I ordered at the end of April and received on May 11th. Total time was about 2 weeks. I absolutely can't wait to buy from him again. I'm thinking of getting them all the away kit as well.

Date of experience: May 13, 2013
Canada
1 review
4 helpful votes
Follow Erofei S.
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Do not buy any electronics there! This site infested by crooks. I made 2 purchases there. Both times I was sold fake products! First time - they sold fake 128gb flash drive. Utter useless garbage, full of bad sectors and the real capacity is 4gb. Money was never refunded, they dragged the time, seller disappeared. Second time they sold Full HD 1080p Car Camera. Checked the menu on the camera - the highest was 720p resolution. Made the test video at the highest resolution, horrible quality. Analyzed the avi file - it's showed 480p! Disgusting! Liars, crooks. Will never ever buy anything there. Deactivated account.

Date of experience: January 27, 2015
GB
1 review
0 helpful votes
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Goodrich31
March 28, 2019

Fantastic, it was great Syles that I will like to promote and the sale agent both in my country and other part ot the world especially under the New African 2025 Beyond million items project that will be launching shortly,
We hope that you will be one of our supporters with your product which we are matching with target group we considered the youth and future leaders for sustainable global growth

Date of experience: March 28, 2019
New York
1 review
6 helpful votes
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Ordered a StreetStrider bike, finally showed up, cheap quality, not StreetStrider product, counterfeit, knock off, file dispute with Ali Express total joke!,
Bottom Line Aliexpress Represents Chinese business who sell JUNK PRODUCTS,
Remember who do you call with warranty problems?, there is no savings with all the Bull
You have to deal with. Go to swap meets or flea markets to view products you will land up with.

Date of experience: November 10, 2014
Australia
1 review
8 helpful votes
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Buyer protection (JOKE)
September 14, 2018

You get the wrong item sent

They expect you pay return post age to get a refund

Return post costs more than the item and they expect you pay that

Its a scam folks don't go there folks you will regret it I do

Date of experience: September 14, 2018
Indiana
1 review
2 helpful votes
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BEWARE!
May 16, 2012

BEWARE! DO NOT BUY FROM INCREASINGSHOES, COM of Brooklyn, NY. They sold me three pairs of shoes that look great but fell apart in 3 Weeks. The soles separated from the body of the shoe because they are glued together and although the say the shoes are leather, my shoemaker said they are all plastic. One pair I left in the box and when I took them out I say that the soles were separated from the tip of the shoe, in the box before I even put them on. The shoes were cared for and never set foot in the rain. The customer service agent admitted they have this problem with many of their shoes, but there was nothing he could do. I wanted the shoes repaired or replaced, but he said the company policy is to offer a free pair with my next purchase of shoes. I wrote two letters to the company office in Brooklyn, NY, requesting my 3 pair be repaired, but the letters were returned to sender Not At This Address. BEWARE-OF-INCREASING SHOES.COM

Date of experience: May 16, 2012
Italy
1 review
9 helpful votes
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Avoid Aliexpress or you will lose your money. They think just about their commissions they take from sellers that's why they are always on their sides. I did an order of an iptv box for 99.52 Euros from their worst Chinese seller GREAT BEE TECH, the product arrived after 10 days with just 10% of the channels shown in their description on Aliexpress, When I asked the seller to resolve the problem he didn't want and said it's not possible to resolve the problem or even to guarantee the 10% already working, so I asked refund, they refunded back just 50 Euros, after 3 days actually this bad seller blocked the 10% of the channels I got before, so I paid about 50 Euros for a piece of plastic, when I went back to Aliexpress to ask them the rest of my money, their answer was no you can't, we are with the seller against you, very very bad customer service. Anyway I'm gonna to accuse both of them, Aliexpress and the bad Chinese seller GREAT BEE TECH"

Date of experience: August 15, 2015
Virginia
2 reviews
10 helpful votes
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Thieves
March 12, 2015

If I could give this site zero stars I would do so! I ordered a dress. I received the dress almost a month after purchase. It arrived damaged, sewn together crooked with fabric glue stains and black marks on the silk underlay, a broken zipper, excessive fabric on one side and visible holes in the front and sides of the dress. It looked like they'd sent me some hookers mamas beginner level sewn, hand made, thrown together used dress after attending a hard core three night party run. I disputed it. Spent three days arguing with the seller. She offered to give me back 10 dollars. Then 15 and then came the agreement for a full refund but She wanted me to return it. After reading the reviews, I didn't want to take the chance of not receiving a refund after returning the dress so Escalated it. Thank God I didn't confirm receiving the merchandise button before I submitted a dispute. Supposedly Alibaba helped to settle the dispute which wasn't much help at all! I was a first time buyer/site user. Never again. Buyer be ware!

Date of experience: March 12, 2015
District of Columbia
2 reviews
14 helpful votes
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Those scammers asked for a copy of a passport, bank invoices, and a driver license... is that a joke or a NIGERIAN SCAM? You are kidding right? NO LEGITIMATE ORGANIZATION WOULD ASK FOR THAT KIND OF EVIDENCE! Do you really expect that ANYONE sane will send you that kind of documentation? SCAM. I am reporting your operations to FBI Cyber-fraud division and BBB--and advise anyone to do the same. I will give you appropriate ratings whenever possible.

Date of experience: October 21, 2014
Georgia
2 reviews
1 helpful vote
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KEEP AWAY FROM THIS SITE
February 4, 2021

THEY WILL NOT SUPPORT YOU AS A BUYER, I had an item that i received that didnt work, after sending back forward emails with seller raised a dispute, when Aliexpress didnt want to resolve by having the seller send the correct software, I contacted Paypal to open a dispute, Aliexpress froze and closed my dispute, I will never use this site again.

Date of experience: February 4, 2021
Canada
1 review
3 helpful votes
Follow Roxana M.
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I am extremely disappointed, I order 2 pair of shoes And I received the worst quality ever. They had nothing to do with descriptions. I tryed to open a dispute but no answer from ALIEXPRESE,, they are hand to hand with the sellers.:
Attention buyers my advice is Stay Away find company who accepts PayPal

Date of experience: August 3, 2015
GB
1 review
24 helpful votes
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If you ever need to make a claim under their false 60 day guarantee be prepared to have a lot of your time wasted, some sellers may be fraudulent but so is the platform that does not uphold their promises.
The seller has wasted my time but also so has ali express and I am still in dispute after 60 days where ali express is still to make a decision. NEVER AGAIN AND BE WARNED!

Date of experience: February 11, 2020
Nigeria
1 review
1 helpful vote
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The nice store
December 8, 2018

I've bought a lot of goods here. Even some times I had issues with delivery but the crew of this store has solved all of it as fast as possible. I am fully satisfaction by this service.

Date of experience: December 7, 2018
GB
2 reviews
18 helpful votes
Follow Anna S.
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Ok, so first off, Ali has a bad reputation. There are lots of bad reviews everywhere, people say things are too small, don't fit, never arrived etc.
First off: Check the sellers rating and how long they've been on Ali. If they have 3 or more Diamonds and have been on there for over a year, and if their items actually have "x amount sold", then usually, it's absolutely safe.
Secondly: Read the descriptions. Most sellers feature measurements which I have always found to be very true to size.
Thirdly: Read the text! They all get the items from factories so it takes 8 days or more for them to ship your item. If you want free shipping, it will take a month to receive your item. This is just how it is, plus it's FREE and the item you are buying is cheaper than elsewhere.
And lastly: TRUST YOUR INSTINCT. Yes, an ihpone 6 for 40 usd will most likely be a scam. But if you want to buy clothes, shoes, accessories and bedding, this website is top class.

I have always received my items, the customer service was reliable and great and I can recommend it.

Date of experience: January 7, 2016
Wyoming
10 reviews
32 helpful votes
Follow Debra S.
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This website is like ebay. You need to check out your seller. If they have no sales and no reviews but it from someone else. I have bought from many sellers. Some are very slow in shipping. Some so fast I can't believe it gets to me so quickly. These items are from China so if you really need something on a deadline buy several months in advance so you will not end up without what you need. I have gotten tons of costume jewelry like you would get at walmart but for a fraction of the cost. My favorite are the custom dresses. My daughter is 6' with big shoulders/bust but a small waist. It is impossible to find a dress that fits. She needed a prom dress we ordered it months in advance. Custom fit to her exact measurements. It came in about a month but it was the wrong color. The buyer offered to send another in the correct color if I paid shipping so they wouldn't be out. I understand a mistake so I sent them $ for shipping. Now we own 2 dresses that are amazing for 1/3 of the price I would have had to pay for one that would have needed altering anyways. LOVE THEM.

Date of experience: January 22, 2016
Florida
5 reviews
12 helpful votes
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A lot of wholesalers shop here for bulk items and can actually make a good profit selling elsewhere since their prices are so cheap. The slow shipping makes up for their prices though. I wouldn't recommend purchasing any electronics or high-end beauty products off here, chances are you'll be stuck with something of poor quality or fake. I purchased a prom dress off here and gave them exact measurements although it was delivered within three days I would not have worn this raggedy thing as a Halloween costume. I paid $224 so obviously I was looking to return it for a refund, but what some of you may not know (as I didn't before this lovely experience of paying $56 on top of what I paid for this dress) is that shipping to china isn't the cheapest.The seller provide a false shipping address so the dress was shipped to China and returned to me in a span of about 3 months, I called USPS but they didn't seem to care much. During this time I'm trying to get my money back through a dispute with the seller who didn't seem to give two sh*ts either. Only a short 4 months later Aliexpress decides to step in and realize that the address the seller shipped my item in was different than the one they provided me with which is why they never received the dress and provided me with a refund.
All in all, shop at your own risk. Don't be like me and drop $300 on something that's half way across the world and could or could not be what you paid for. It's gonna be hell trying to get your money back.

Date of experience: August 9, 2015
California
1 review
6 helpful votes
Follow DYI F.
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This Company is Spam and Crook. I ordered the product for Price of US $16.58 and paid by Credit Card. AliExpress obtained an authorization/approval number to transfer the funds; the transaction charge has appeared on my credit card account immediately. AliExpress thanks me for my payment. Then on next day AliExpress sent the email stated "... we have to cancel your order for security reasons" and advised me to "... provide specific documentation via "MyAppeal" process!?! Wow, the process is requiring to provide my driver's license, or social security #, or passport along with a credit card statement and a photo of the credit card. Very soon after this transaction, I got suspected charge on my credit card. I called to Credit Card Fraud Department and they told me that AliExpress requests sounded extremely suspicious. In America no one respectful business will try to collect this type of documents unless the company tries to do fraud and trick customer to strip them off. Beware and stay out from this scam!

Date of experience: November 2, 2016
Canada
6 reviews
8 helpful votes
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Shopping online
April 8, 2015

Shopping at Ali nexpress is save.One of the things I like is the fact that it has free shipping. Because it is China you can expect it to take a while but it will come. If vyour in a hurry you can always use express. But then it is expensive.

Either way. I never shop on line without usinhg paypal. It is the safiest way to buy online. Also, Paypal will protect you. Never shop online without paypal. No matter which website you use.

PROTECT YOURSELF

Frank O'Connor

Date of experience: April 8, 2015
New York
1 review
0 helpful votes
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Deception
March 13, 2022

Please people don't shop here, I got damage item and the seller failed to give me a road return number to send back goods. He also tried to trick me to give him a good review then I'll get the return

Date of experience: March 13, 2022

Overview

AliExpress has a rating of 2 stars from 8,020 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AliExpress most frequently mention customer service, tracking number and credit card. AliExpress ranks 383rd among Wholesale sites.

service
1,615
value
1,518
shipping
1,558
returns
1,398
quality
1,459
This company responds to reviews on average within 3 days
+1730