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AliExpress

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France
1 review
0 helpful votes
Follow Santiago V.
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Aliexpress It¨s the maximum, many products at a good price and quality, for me is hhe best internet shopping website with great seriousness and good attention.

Date of experience: August 10, 2019
Ireland
1 review
3 helpful votes
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Bull$#*!
March 4, 2015

I ordered some orders from Ali express money went out of the bank account straight away then all of a sudden today my orders were cancelled "due to no payment paid" there scaming bastards no one should EVER order from there they are one big massive scam worse then some Amazon sellers!

Date of experience: March 4, 2015
Italy
1 review
0 helpful votes
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THE WORST ONLINE SHOP EVER! AVOID TO BUY ANYTHING FROM THIS WEBSITE, EVEN IF IS 2$ ITEM. THEIR CUSTOMER SERVICE NONEXISTENT. IF THE SELLER WANTS TO RIP YOU OFF THEY CAN EASILY TAKE YOUR MONEY AND DON´T SEND YOU ANYTHING, AND YOU WON´T BE ABLE TO DO ANYTHING SINCE THE CUSTOMER SERVICE WILL IGNORE YOU FOREVER. NOW TRY TO GO AND SUE THIS COMPANY FROM CHINA! GOOD LUCK! AVOID AT ALL COST, LITLE PRICES HUGE PROBLEMS! THAT´S ALIEXPRESS!

Date of experience: March 1, 2021
Canada
2 reviews
11 helpful votes
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I ordered a duvet cover and sheet. Product arrived, not looking like it does in the picture. I wanted to return it, but they only offered my 25% of the purchase price back, which will not even cover the cost of shipping it back.
DO NOT ORDER ANYTHING FROM THESE PEOPLE!

Date of experience: July 10, 2016
Spain
1 review
0 helpful votes
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Toppies store
November 3, 2017

The best, it has clothes that look like zara cheapest. I´m impressed. I would recomen it specially this
https://es.aliexpress.com/item/2017-Women-Autumn-Long-Sleeves-V-neck-Orange-Floral-Printed-Jumpsuits-Turn-Down-Collar-Playsuits/*******889.html, I´m so inlove with that.

Date of experience: November 3, 2017
Canada
1 review
8 helpful votes
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If you want to get ripped-off, Aliexpress is the place to go. Sellers are thieves and liars and there is no support from aliexpress. I bought cell phones and one was a counterfeit and the other, while genuine, did not work and we had to pay to have it repaired. I had the police involved and was able to prove the phone was a counterfeit and the credit card company reversed the charges for me. The sellers say the buyer must pay return shipping even when the seller sends us defective products. STAY AWAY FROM THESE GUYS. WISH I HAD READ THESE REVIEWS BEFORE BUYING THERE

Date of experience: August 28, 2014
North Carolina
1 review
5 helpful votes
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Want my PASSPORT!
June 8, 2017

I was a A3 level customer, over 115 purchases on my VISA sent to my home. Now, to "protect' me they insist that I send them a copy of my PASSPORT and DRIVERS LICENSE for my protection! My card is active. It doesn't get any worse than this for a potential phishing scam.
STAY AWAY!

Date of experience: June 8, 2017
GB
7 reviews
14 helpful votes
Follow Larhetan R.
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I have been a frequent buyer here for like three years ago and i have never had a bad experience with aliexpress. The sellers are so understanding and always strive to give you the best service.

Date of experience: March 24, 2015
Germany
3 reviews
0 helpful votes
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A very long time
June 26, 2020

I ordered paintings on AliExpress by numbers, so they went 2 months. But I do not have the quality of the claims. And for the price that they offer in our city can not be found.

Date of experience: June 26, 2020
Hong Kong
1 review
2 helpful votes
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So I had 2 out of 3 orders not delivered but it showed up in the tracking info as delivered. The delivery companies did not help me as they needed the sellers to contact them - which they did not and Aliexpress is siding with the seller because the items show up as delivered.

I realized there was a scam whereby sellers would just send to a friend or themselves in the recipient country and provide you with a tracking number so that when it's delivered, you will see it as being delivered but actually it would have arrived at another address. They can do this because there is no need to provide evidence of the delivery address. GO F*CK YOURSELVES YOU SCAMMING ARSE HOLES!

Date of experience: March 16, 2019
Nevada
1 review
0 helpful votes
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They sold me FAKE Bio Oil. I told them I thought it was fake. They immediately set me up for a return & refund. So I'm glad about that. But s
Now still need Bio Oil.

Date of experience: August 28, 2022
Canada
1 review
2 helpful votes
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I bought a phone from xiaomi the phone had many problems I had to pay custom fees on it a thing they never informed me about. I had to pay return fees from my pocket so I had to keep the phone with me it is not working welll. I contact the customer service of alie express they are son nice talking but they do nothing. They say we will help you you will not loose your money sure we had a such case and the client got a refund all of that is just a drogue to calme the customers nothing change at the end I lost my money the money of the bad phone the custom fees and my time cause i talked to 10 people from aliexpresse they are like roboots the talk nice bu fix nothing a real bad experience with these people my advise look for another website better. My order number is **************

Date of experience: April 22, 2018
Canada
1 review
2 helpful votes
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YOU WILL RECIEVE NOTHING
December 11, 2016

Paid for my order and waited 3 months... Customer service will still advise you to wait. And they said: It is the only way, you have to wait because you case has been escalated to AliExpress... at the end MONEY LOST... it is SCAAAAMMMM

Date of experience: December 11, 2016
North Carolina
1 review
5 helpful votes
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"I ordered a lace front wig from them. They didn't send me a lace front wig they sent 3 pieces of hair for $318.00. They claimed if I sent the items back they would give me back my money. I sent it back but because it is international the u.s. post office cannot give you a tracking for it. Long story short they received their merchandise back and kept my money as well. THEY ARE TERRIBLE. I WOULD RECOMMEND NO ONE PURCHASE FROM THEM AT ALL. ONCE YOUR MONEY GOES OVER THERE IT IS GONE. "

Date of experience: November 16, 2016
Australia
1 review
9 helpful votes
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AHAHAHA aliexpress.com is a SCAM.
I just got a fake item with different parameters, specification and less performance and I posted a negative feedback and guess what... It doesn't show up. The seller have 100% positive feedback ahahaha
All ratings are fake, they show only good feedbacks. All people you see "No feedback yet" are people like me, left negative feedback, doesn't show and instead says "No feedback yet"
All ratings fake in that website ahahahah, so pathetic hahaha what a SCAM

Date of experience: August 29, 2015
Florida
1 review
5 helpful votes
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I BOUGHT A COMPUTER MOUSE FROM JIANGLIANG AT ALIEXPRESS.COM. UPON RECEIPT I INFORMED STORE IMMEDIATELY THAT THE ITEM WAS DAMAGED. I KEPT GETTING USELESS RESPONSES FOR MONTHS. ALTHOUGH I PROVIDED EVIDENCE OF DAMAGE, ALIEXPRESS SAID I DID NOT, (CLEARLY VISIBLE PICTURE WAS PROVIDED). NEEDLESS TO SAY, I HAVE WASTED MY MONEY AND ONLY WANT TO WARN OTHERS NOT TO PURCHASE ANYTHING FROM JIANGLIANG!

Date of experience: February 16, 2017
New York
1 review
9 helpful votes
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The site is a ripoff...
January 10, 2015

The site is a ripoff... you might be lucky to even receive your order... i used the site and was
Aawaiting an order which never came. I contacted the sellet but after two messages he stopped communication... the aliexpress customer service was no help in getting me a refu. D or the items i ordered... i was totally ripoff for $254.00 usd. And righnow I'm stea steaming mad...

Date of experience: January 9, 2015
California
1 review
0 helpful votes
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MY LAST EXPERIENCE ON ALI EXPRESS HAS BEEN HORRIFIC!

I bought an item from Ms. Gloria Official Store an Ali Express seller. SHE IS A FRAUD AND AN OUTRIGHT THIEF! To this day, she has both the returned item AND MY MONEY. DESPITE MY SENDING ALI EXPRESS MORE THAN ENOUGH PROOF, THEY HAVE DONE NOTHING TO HELP ME TO GET MY MONEY BACK. THEY ARE CROOKS!

Date of experience: July 1, 2019
Ohio
1 review
0 helpful votes
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I have purchased some clothes 3 years ago and I was satisfied so a couple of months ago I had decided to buy some more clothes for my granddaughter and I was trying to put my new address on my account and it was to late I got one top that came to my new house and I kept telling them that they were going to the wrong address and it is weird how I got one item and I spent enough to get on them money don't grow on trees and I never received anything they wanted me to get in contact with the UPS and I didn't receive anything but 1 I wanted my money back and I didn't get it they really really disappointed me I will never get anything from them again they are on some b s

Date of experience: March 31, 2024
AliExpress C. AliExpress Rep
over a year old

Dear Customer,
We are very sorry to have caused you an unpleasant shopping experience.
If you encounter any problems during the shopping process, please contact the AliExpress Help Center and we will be more than happy to help you deal with the problem.
Sincerely,
AliExpress Customer Service Team

Florida
2 reviews
1 helpful vote
Follow Vladas M.
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Horrible
September 11, 2013

Horrible. Bunch of thieves. They accept an order, then hold it for a month or so, then claim it as delivered. That's it, no way to file a grievance, nothing, you're lost.

Date of experience: September 11, 2013

Overview

AliExpress has a rating of 2 stars from 8,019 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AliExpress most frequently mention customer service, tracking number and credit card. AliExpress ranks 383rd among Wholesale sites.

service
1,616
value
1,519
shipping
1,559
returns
1,399
quality
1,460
This company responds to reviews on average within 3 days
+1730