business logo of AliExpress

AliExpress

How would you rate AliExpress?
grey star
grey star
grey star
grey star
grey star
New York
1 review
2 helpful votes
Follow Rita J.
Unfollow Rita J.
Send Message
Share Review
Report Review

We all love a bargain and have ordered from Aliexpress.com because of the value. Most of the items are fake! Other countries do not have regulations on inspection or quality. This is very risky for the buyer. Ordering from China, India, & other countries one has to understand that the minimum time for goods to arrive is 30 days and can take up to 90!

Having shopped online and overseas for many years there are some things one just does not order (health and beauty, "designer goods", etc). Please do your research and prepare for the worse when ordering online overseas. PayPal and most credit/debit cards offer us protection from negligent retailers.

Hope this helps!

Date of experience: April 20, 2015
Israel
1 review
0 helpful votes
Follow Dmitriy X.
Unfollow Dmitriy X.
Send Message
Share Review
Report Review

Compact backpack
October 18, 2018

Товар соответствует описанию. Доставлен за 27 дней. Товар, удобный, сделан аккуратно, хорошо упакован. Компактный рюкзак для лёгких, не колющих вещей, но крапления лучше прошить. Отличный вариант для активного отдыха, туризма, путешествий и т. д. Туристам - рекомендую! Спасибо. Goods match the description. Delivered in 27 days. The product is miniature, comfortable, made neatly, well packaged. Compact backpack for light, not piercing things, but it is better to flash the spots. A great option for outdoor activities, tourism, travel, etc. I recommend! Thank you.

Date of experience: October 18, 2018
New York
3 reviews
8 helpful votes
Follow Leyen L.
Unfollow Leyen L.
Send Message
Share Review
Report Review

Their pricing is way cheap since most of the companies are in China and are wholesaler. However, their products are good quality. I would warn that you should give yourself some time for orders to arrive since their products have to sometimes go through customs. Otherwise, they come carefully packaged. Don't get discourage if you only need small quantity. Some of the wholesalers on this website will sell small quantity like 10 to 15 at a time but you can find so many things so cheap. It is great especially when trying to buy large quantity of a certain item.

Date of experience: May 6, 2011
New Jersey
1 review
1 helpful vote
Follow Lev Z.
Unfollow Lev Z.
Send Message
Share Review
Report Review

Продавец дважды сообщил об отправке, но так ничего и не отправил. Больше на зтом сайте не покупаю и никому не рекомендую. Продавец- просто мошенник и не должен иметь разрешение на торговлюю
The seller twice promised shipping but never did it- CROOK!
Will never buy from Ali neither would recommend this site to anybody. Just lost money because trusted seller who just cheated on customers. Such a seller should loose his business license.

Date of experience: June 1, 2015
Cyprus
2 reviews
4 helpful votes
Follow lily-ane k.
Unfollow lily-ane k.
Send Message
Share Review
Report Review

Not bad
October 23, 2016

Its not a bad website but it all depends on the seller you buy from. What l would say about Aliexpress is you really need to do a thorough search on the sellers and seeing their reviews then you buy, never do instant buying just cos of the price you will loose your money.

On all my transactions with them all my disputes have been dealt with in a satisfying way that l was pleased with, but there are some cases where you have to move heaven and earth for your refund,

My only problem is their new payment security checks they ask for your id and credit card pictures so they can verify your order

Date of experience: October 21, 2016
Illinois
1 review
5 helpful votes
Follow Caroline J.
Unfollow Caroline J.
Send Message
Share Review
Report Review

BUYER BEWARE!
May 7, 2017

If you choose to buy from this company, you better hope you are satisfied with the product. Returning for refunds is impossible. It is a burdensome procedure where you have to provide evidence. How about the products were crap and they don't fit? Not enough! After a multitude of communications, no satisfaction. They offered a discount on my next order. I will not ever give them a dime of my hard earned US dollar! Scammers.

Date of experience: May 7, 2017
Italy
1 review
5 helpful votes
Follow MASSIMO P.
Unfollow MASSIMO P.
Send Message
Share Review
Report Review

Zero stars!
June 29, 2018

Product ordered 2 months ago, received broken.
Nobody take me care!
Aliexpress customer service totally absent, words, words,
But no facts!
I have lost my money and i bought broken machine.
All the procedure are made for cheating the buyer!
DON'T BUY!

Date of experience: June 29, 2018
Canada
1 review
4 helpful votes
Follow Christina S.
Unfollow Christina S.
Send Message
Share Review
Report Review

I actually love them
March 14, 2016

I have been ordering to canada for years. It's from China... not gonna be the best material but that's the price you pay when you order a $10 dress.
The best way to approach aliexpress is to read the reviews on the product u want and even better is some people posts real pics when they receive it which helps. They will tell you to buy a size up or stay the same... also helpful.
I also find downloading the app is great because I can keep track of my orders.
It's basic buyer beware and do your reading on reviews. Hope this helps

Date of experience: March 14, 2016
Canada
1 review
8 helpful votes
Follow Francois L.
Unfollow Francois L.
Send Message
Share Review
Report Review

Just like Ebay or Amazon, there are many sellers on the website so you have to be careful. Look for the number of orders, overall ranking of the seller. Of course the shipping is extra-long... I plan 3 month in advance when buying items. Be "extra" careful when buying clothing because sizes and manufacturing process vary greatly in that area but the shoes I bought were always the right size and there is of course money to be save.

Is Aliexpress safe? Their market capitalization is bigger than Walmart and they own 5% of Groupon. The biggest issue would be customer service because they are all the way around the world and don't speak english.

Sill not sure, look on the web for some honest review with lot of experience.

Date of experience: March 21, 2016
New Zealand
1 review
7 helpful votes
Follow Scott M.
Unfollow Scott M.
Send Message
Share Review
Report Review

So most orders arrive. Then suddenly 3 orders are marked as "delivered" automatically by the system only a few days after order. The items have not arrived nor could they arrive so quickly. Trying to contact customer service, no joke, gets an automated response saying claim is invalid.
For example buy a few small items fine. Think OK I will order more. Mistake! The larger orders will not arrive, and good luck getting money back.

Date of experience: May 6, 2019
Israel
3 reviews
4 helpful votes
Follow john h.
Unfollow john h.
Send Message
Share Review
Report Review

I'm pretty amazed at the quantity of bad reviews I see here@ sitejabber for this website.
I have been purchasing goods from aliexpress for about 6 years now.
Yes, I have had a couple of cases where I had to deal with a con seller, but everything had always been settled to my favor naturally.
You have to know how to choose a seller as well as a good product by its technical details.
When you do, you're on the safe side and you'll be pleased as I am.

I gave them 4 starts and not 5 because shipping times could be better.

A great place for cheap gems.

Date of experience: March 11, 2015
GB
1 review
0 helpful votes
Follow Inoka P.
Unfollow Inoka P.
Send Message
Share Review
Report Review

I just opened an account without selling or buying and my account was temporary unavailable without any explanation so cannot use their website. No contact details and a link they provide for disputes goes nowhere. I would recommend using them. Bum outfit!

Date of experience: August 20, 2021
Italy
1 review
0 helpful votes
Follow Luca L.
Unfollow Luca L.
Send Message
Share Review
Report Review

FRAUD CHINA MARKET
June 11, 2019

Product never arrived at destination... Ali Express buyer protection never applied.
Dispute closed giving money to the seller.
Customer service not responding.
Thieves and fraud sellers, working hand in hand.

Go to hell... a red one

Date of experience: June 11, 2019
Singapore
1 review
0 helpful votes
Follow rij T.
Unfollow rij T.
Send Message
Share Review
Report Review

Purchases done via AliExpress
December 3, 2018

Very good experience for all purchases made; shipment sent in a timely manner, earlier than usual at times, albeit some delays due to local conditions. If the seller is at fault, always do correspond via the AliExpress message centre for any resolution/disputes where the correspondences are stored. Quality is also good

Date of experience: December 3, 2018
Florida
1 review
0 helpful votes
Follow WoodenEar V.
Unfollow WoodenEar V.
Send Message
Share Review
Report Review

Mostly Consistent
June 27, 2019

Have been purchasing products for over two years now. Most of the items are as described. Had a few difficulties with sellers who were delayed in delivery, items not as described or trying to receive refund. Other than that, a great resource.

Date of experience: June 27, 2019
Indiana
2 reviews
0 helpful votes
Follow Kevin I.
Unfollow Kevin I.
Send Message
Share Review
Report Review

Very disappointed
November 29, 2023

I was so very excited to find some things for my shop in the Tibetan jewelry realm...placed an order and so now i am out $47.(it could be worse). They entered my mailing address incorrectly and so of course, the delivery "failed". I had submitted my phone number but no one contacted me. I wrote them 6 times to change to my correct address, but no one paid any attention...
I would love to order more goods but i don't trust this company unfortunately. No refund is happening...i would have wanted to speak with a live person, but that seemed impossible. All very frustrating/maddening.

Date of experience: November 29, 2023
Pennsylvania
1 review
0 helpful votes
Follow John S.
Unfollow John S.
Send Message
Share Review
Report Review

While AE does have tempting deals, unless you go into this with a gamble of money with a big "IF" they send you the correct product and it's undamaged then avoid.

There are a lot of scammers on AE and while that is everywhere, their customer service is horrible. You have to video record all openings just in case something is wrong. Even if there is damage or incorrect item, AE makes you pay to ship it back to China which is very expensive. Then the seller has to confirm they received the item back regardless of tracking. If you send anything back it is most likely never going to get confirmed and not only will you lose your item but also shipping costs.

AE needs a complete overhaul of this process if they ever want to see my business again. There is too much risk involved that things will go the wrong way. AVOID!

Date of experience: November 16, 2023
Japan
1 review
2 helpful votes
Follow KY J.
Unfollow KY J.
Send Message
Share Review
Report Review

The samples arrived in good order and very quickly within a few days. When I placed a bulk order, the shipment took over 3 weeks, the items arrived damaged or broken (there were no proper padding for the glass jars). The dispute process is joke. I need to prove that I didn't break those jars and also need to submit individual photo of each item as well as an assessment report from Fedex. It was a waste of my time. AE didn't even looked at the evidence and concluded to be invalid request for refund.

Date of experience: February 4, 2018
Canada
2 reviews
3 helpful votes
Follow Anna R.
Unfollow Anna R.
Send Message
Share Review
Report Review

There is not ever a transaction that goes smoothly in there. They lie, give fake tracking numbers, ship to the wrong addresses, take forever to ship, they advertise products they do not have in stock and refuse to refund you unless you choose *other reason* rather than *out of stock*... I think this pretty much sums it up. Like I said, just about every transaction I have made in Aliexpress has been a nightmare. Yet these people get away with it because nobody there cares.

Date of experience: April 17, 2017
Wisconsin
1 review
3 helpful votes
Follow Dave B.
Unfollow Dave B.
Send Message
Share Review
Report Review

I ordered three MP3 players from this site. They arrived about two weeks later. All three of them were defective and did not work properly. The vendor argued with me online for two weeks that there was nothing wrong with his product and then told me to return the items at my own expense so that he could look at them. Terrible quality products and no quality control on this site. Also there is nothing like the sort of customer support that any reputable internet marketer would provide. Stay away from this site if you want to avoid disappointment.

Date of experience: September 13, 2014

Overview

AliExpress has a rating of 2 stars from 8,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AliExpress most frequently mention customer service, tracking number and credit card. AliExpress ranks 383rd among Wholesale sites.

service
1,613
value
1,516
shipping
1,556
returns
1,396
quality
1,457
This company responds to reviews on average within 3 days
+1730