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AliExpress

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Poland
1 review
0 helpful votes
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The best
July 23, 2019

There were two examiners in the parcel, I suspect that if the first one was badly stuck, the second one could be good. I highly recommend the seller because everything was exemplary.

Date of experience: July 23, 2019
Greece
1 review
8 helpful votes
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DON'T BUY FROM ALIEXPRESS
September 25, 2014

DON'T BUY FROM ALIEXPRESS.
They are cheaters. I ordered a mtk6592 octacore smartphone and when I got it I rooted it. It was really a mtk6582 quadcore. The seller don't even answers to my messages. Noone protects us from the cheaters. It was my fault to trust them. The store I bought the phone is Soar electronic co., LTD Store No. *******

Date of experience: September 25, 2014
Georgia
1 review
10 helpful votes
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I DID not receive my item so the problem was escalated. ALIEXPRESS DID NOT even do any work on the issue and issued in the seller's favour! I DIDN'T receive the ITEM. If they had called DHL then the problem would have been resolved. DO NOT SHOP ON ALIEXPRESS!

Date of experience: June 20, 2016
RU
1 review
0 helpful votes
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Best shopping.
June 9, 2019

I really enjoying order products from Ali and have not encountered any issues with the products that I have ordered from. Excellent sales organization, with a high level of reliability and safety.

Date of experience: June 8, 2019
Nigeria
5 reviews
3 helpful votes
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Wonderful
July 5, 2019

I don't know where to start from but all I can say is that aliexpress is the best so far, so transparent, simple, easy to understand, etc. Aliexpress is legit and real.

Date of experience: July 4, 2019
South Carolina
1 review
0 helpful votes
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Satisfied Customer
December 27, 2021

I ordered light sabers for my children for Christmas, was worried at first because I tried to track my package and it said seller had canceled my order so I contacted Ali Express and she verified that my order had been canceled and that I needed to contact seller and if seller didn't respond after 7 days they would fully refund my money. Seller contacted me back the next day and explained that FedEx had changed tracking number and did not notify them, they gave me my new tracking number and a couple of days later I received my package and it was exactly what I ordered and it was in great working condition, I would definitely order from Ali express again

Date of experience: December 26, 2021
Louisiana
1 review
5 helpful votes
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Their jewelry is advertised as pure 925 sterling silver, however, none of the rings or earrings I received were sterling. Some were nickel alloy, and some were silver plated.

Date of experience: November 6, 2015
Texas
4 reviews
20 helpful votes
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I made a shopify store, which I love. I used Aliexpress as one of my dropshippers. I got my first order, I was so excited! I put the order in at Aliexpress. The site let me complete the order. Of course it also let me pay for the order, then the next day I was sent a electronic e-mail that the product is out of stock. If it's out of stock, why do they put it in their stores? So my first order out of the gate, I had to refund. That makes my brand new store look bad. I asked for a refund, Aliexpress wont issue me one, and would like me to purchase another item instead with the money they have. So now I'm in the hole. The customer doesn't get her items, and I'm out the money I paid to Aliexpress. Now I'm going back through my entire site, trying to get rid of every item from Aliexpress without making it look too obvious. Because my store is now live and has had visitors and a number of orders from companies outside of Aliexpress. So I'm quietly adding inventory and slowly deleting the Aliexpress items. Hopefully my customers won't be like, wait a second, is this a new store? All the inventory has changed. Luckily my store is new and doesn't have a lot of traffic just yet. Hopefully I can fix the issue before people get too attached to my items. And no, I still have not gotten a refund. Just another computer generated e-mail telling me to use my funds to purchase another product.

Date of experience: September 5, 2018
Germany
1 review
0 helpful votes
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SHOPPING
February 1, 2019

I recommend shopping at the online store, A very good online store, when a salesperson with a seller is always aliexpress team will help solve problems!

Date of experience: January 31, 2019
Australia
2 reviews
0 helpful votes
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I will never buy again from AliExpress
May 12, 2022

I bought coffee grinder on AliExpress from Forward Store: https://www.aliexpress.com/item/**************.html. It was advertised for sale with 75-Day Buyer protection and Money Back Guarantee. Coffee grinder is not working as it should. Majority of ground coffee is retained in grinding chamber, and grind is very uneven. It is not possible to use it because its design and construction makes it unfunctional in principle. This item should not have been offered for sale. Its advertisement and description appeared to be totally misleading. I requested returning this item at Forward Store expense and full refund of my money including postage and handling, that is AU$350.94. See https://www.youtube.com/watch?v=vm4hh8G84kQ, please. Yet, instead of immediately fulfilling its unconditional promise of buyer's protection and money back guarantee, AliExpress initiated "investigation" and clearly took seller's side ignoring my obvious video evidence. I have had no choice but to apply for PayPal protection as I paid via PayPal. After that, AliExpress canceled its initiated dispute and claimed that I canceled this dispute. Now, I am waiting for PayPal protection and full refund of my money.

Date of experience: May 12, 2022
Spain
2 reviews
1 helpful vote
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I opened a product dispute because on the day of purchase the product title said it was for a Redmi Note 4x and now it only says that it is for a Redmi 4x. Therefore, I got the wrong model product. Then the dispute was for "Model not as described" and I attached three images where you could check the error they had and that now had corrected.
First the seller refused to return the money to me, obviously, but AliExpress with the evident proofs that I presented, said: "Dear, the title says" For Xiaomi Redmi 4X LCD "WHEN YOU PLACED THE ORDER, please check". Laughter, you just have to see the images.

Date of experience: April 1, 2019
Colombia
1 review
1 helpful vote
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It is curious, if you give to the seller with good evaluation, you can make a REVIEW in this page... BUT if you open DISPUTE for bad service of the SELLER you can not make a REVIEW... ALIEXPRESS does not take note of bad services of sellers.

Date of experience: May 1, 2019
Canada
2 reviews
19 helpful votes
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First time on the site.

Typed in "Plus Size Dresses" (on the site) and results came up such as Dresses for "FAT WOMEN", "Dresses for CHUBBY WOMEN TO COVER BELLY"! I understand that buyers describe their products however they want, but this is wrong and should be monitored. Tried to talk to a customer service agent about this and I was sent a picture of how to fill out a Survey and they appreciate my feedback, then he ended the conversation.

When typing in "Formal Wear for Women Aliexpress" into google... I got a link: "Formal wear for Fat Women", and it wasn't a link to a direct seller, but the aliexpress page. So it is not just the buyers that are promoting Plus Size Women in this way.
The Direct Link: http://www.aliexpress.com/popular/formal-wear-for-fat-women.html

I didn't feel skinny enough to purchase anything after all that. I went to the site to buy something because I wanted to feel good about my self. How does it sound. "Mail is here! Your FAT girl dress is in! Put it on and feel fabulous about yourself!" coming in the mail?

I am disgusted and hurt, and will never use or recommend this site.

Date of experience: March 22, 2015
Thailand
1 review
0 helpful votes
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Top seller
June 3, 2019

I bought the product through Ali Express, many of these pieces are delivered as soon as possible, and the product matches the order model. The quality is very good.

Date of experience: June 2, 2019
Malta
1 review
0 helpful votes
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Experience
June 29, 2019

This site is a good site and you can find many things you wish. If i can change something is ti be more accurate when you ask to find the item not see many things you do not asked for it.

Date of experience: June 29, 2019
Israel
1 review
14 helpful votes
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DONT WASTE YOUR MONEY!
December 8, 2014

DONT WASTE YOUR MONEY!

After not receiving the goods. I was asked to supply EVIDENCE for NOT receiving the goods! And they call it a buyer protection system! This is a seller protection system.
How do you prove you did NOT GET anything?

THIS IS NOT A BUYER FRIENDLY SITE!

DO NOT WASTE YOUR MONEY HERE!

Itamar

Date of experience: December 8, 2014
RU
1 review
0 helpful votes
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MikeVelo
December 7, 2018

AliExpress is big and you can find a lot of things in it, both good and bad. But still more good. Much can be found, which is not in the shops in the vicinity.

Date of experience: December 6, 2018
Canada
1 review
1 helpful vote
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The coat sizes displayed on this web sight are inaccurate. I had ordered a faux fur coat according to the measurements displayed and when i received the coat it was 2 sizes too small

Date of experience: October 15, 2016
Spain
1 review
0 helpful votes
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Aliexpress, i love yu
October 7, 2018

Great online webstore. In my opinión, much better than amazon, because the less expensive delivery. Great dealers, with a great RMA service and affordable prizes.

Date of experience: October 6, 2018
Thailand
4 reviews
16 helpful votes
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AliExpress is really the greatest cheating website on earth, all due to the allowance of fraudulent online shops.
And the order number which is out of stock, in fact not existing, remain published in AliExpress, even if I did mention this to be fraudulent advertising.
We are cured and will no longer trust AliExpress, nor any of your advertisers, because it is FRAUDE OF THE PUREST CLASS!
Due to your fraudulent web pages I loose not only the banking transfer to the AliExpress account, fees USD 40.- but also a USD 15.- fee charged by AliPay to refund and not primarily listed on their website.
It seems he AliExpress founder Jack Ma became one of the richest persons of China as I experience by corruption!
Be sure this will not be without reply a fierce reply is what AliExpress and their fraudulent Chinese bunch of sellers and AliPay deserve!

Date of experience: July 10, 2015

Overview

AliExpress has a rating of 2 stars from 8,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AliExpress most frequently mention customer service, tracking number and credit card. AliExpress ranks 383rd among Wholesale sites.

service
1,613
value
1,516
shipping
1,556
returns
1,396
quality
1,457
This company responds to reviews on average within 3 days
+1730