I've purchased several things from AliEpress, i must say most 95% was junk, 5% was okay, not worth anything, waste of time. I purchased a drone, nothing expensive,$33 dollars, hoping to play with around the house, was suppose to have a 35 to 40 minute battery life, it came with 2 batterys both last fully charged about 7 minutes if you lucky. On top of that the drone no matter what i do will not fly straight and will sometimes just take off and the controls won't do anything to correct it. It took over 2 months to receive it, then when i files a complaint about the product, they offered me $1.13 refund and deal with it. I refused the refund and now they say they will do nothing, nor refund me. So if you decide to purchase from AliExpress don't say i didn't warn you, i will never buy from again.
This a front for scam vendors. They advertise for these vendors then they do not acknowledge any responsibility when their vendors do not deliver the product ordered. It only cost me $40; I'll chalk this up to education.
Hire unscrupulous delivery company in Mexico (QualityPost) for final delivery. They never deliver and when you file a complaint and ask for a refund because undelivered, they make your tracking number disappear and cancel all traces. Your purchase ends up in some Mexicans house or car and Aliexpress couldn't give a crap.
I have been buying from Alliexpress and was happy with their service but there are suppliers such as Night Princess 999 store. They are crooks who will take your money and never deliver your item. They don't even respond and Alliexpress will not help you once if dispute out of 15 days period. Sineborn store, Tian Yu store also have a bad service
I've ordered things off aliexpress for years. Sometimes the things are not as described and don't work well but I have never complained.
The ONE time I asked for a refund for two computer mouses that arrived not working (both from same seller) they $#*!ed me around for a FULL three weeks and then refused my refund. What!?
Absolutely the worst customer service ever. Even if I had got the refund the time that I spent having to chase them to get an answer wouldn't have been worth it. Now to have wasted all the time and not got the refund... just ridiculous.
Will never do business with them again.
2 weeks ago, I posted herein that I was getting worried because the 17 days promised when I purchased 20 pieces of Toot Underwear on October 28,2015 already lapsed and I have yet to receive the items. On November 23 or Day 25th from the time of purchase, I got the package. I am relieved and may order again. I really think that it is usually the vendor who is causing the problem. Ali Express should check the suppliers they allow to sell through their site. I am happy that the vendor of the TOOT boxers is legit!
Ordered a product, product never arrived. Disputed it with Aliexpress, they routinely denied my claim and asked me to prove that it had never arrived. How is the onus on me to prove it never arrived, and not them to prove that it did!? Absolute piss off of an experience - all over an $8 product. Don't care about the cost but I do care about the lack of respect. Never doing business with this company again.
I am becoming more and more hesitant buying from Aliexpress. Some sellers are excellent and some not good as they rip you off, Also the wait is a long one with most of the companies. Yet a very few are very fast. With all the item I bought gave me a good list of good companies and I stick with them. So if you buy from Aliexpress be aware that you can be ripped off and no recourse regardless of what Aliexpress tell you.
I ordered a pair of name brand shoes that were supposed to be in purple and size 5 but instead received a pair that were obviously fake as they were too small for my size 5 feet and were marked on the sole as a size 8... to make matters worse they were white instead of purple. I tried to open a dispute and was declined and then ignored. Every time I have tried to go back to the website to check on the status of my dispute it immediately crashes. Money gone. Infuriated!
Never ever buy from this dodgy company, brought an iPhone doesn't work and cost $110 to return which is big risks to get a refund. Both my daughter and I bought from this company and lost money on dodgy phones. Worst company ever
Overview
AliExpress has a rating of 2 stars from 7,705 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AliExpress most frequently mention customer service, tracking number and credit card. AliExpress ranks 383rd among Wholesale sites.
AliExpress is a business within Alibaba Group.
For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hi Jesse W. Thank you for sharing your feedback. Your comments are extremely valuable to us and we're sorry that you are not satisfied with your items.
If you have any issues with the items you purchase, you can contact the seller directly by going to "Contact Seller" and sending them a message. Including photos or video showing the defects can help the seller better understand the situation and provide the an appropriate solution. You can view your message history under "Chats."
If chatting with the seller doesn't solve your issues, you can open a dispute/request a refund before your Buyer Protection expires.
We're constantly trying to keep you satisfied, and if you have any questions, please contact us at website (https://so.aliexpress.com/s/ByrCmn?) if we can ever be of assistance.
Best wishes,
AliExpress Team