I'm soooo upset ALIEXPRESS's customer service.
They said buyer protect for didn't receive package, refund money.
But THEY DON'T! EVEN seller's page said samething, if i didn't get item, refund me.
REALLY THEY'RE LIER! I SENT MASSAGE TROUGH TO FACEBOOK ABOUT BUYER PROTECTION AND REFUND, NO ANSWER.
DON'T SHOP ANYMORE.
Stay away from this store on Ali-Express. They take your money and do not send the product. I have contacted the seller on many occasions but they basically lie and take your money. Beware
We purchased a dress from here, the store was Pin Dear Dress Co, Ltm. The dress was late coming in because of the China New Year (that's what they said). It arrived 6 weeks later, it wasn't exactly as shown and it didn't fit. The dress had no tags or return label, which makes you wonder if it was used or not. It was not a cheap dress $169 to be exact and there way no way to get it altered. I requested for a full refund and the information to send it back. After Jacky at this Pin Dear Dress Co, tried to get me to take $30 and just keep the dress, we told her it wasn't going to work and wanted our money back. She said ok, and provided her mailing address so I could mail it back, which by the way is in China. It has now been over 4 weeks since we mailed the dress from the US Post Office and still have nothing from them. We have stayed in constant contact with this Jacky C person, but all she says is "dear I have not received the dress yet". When I went to the post office last week, they advised me that they were attempting to deliver the dress but they have not accepted it and they will make two more attempts and then it will be sent back. Hmmm, nice way of saying they never received the dress and not issue the refund money. Sounds like a SCAM to me. We have attempted to contact AliExpress and have received absolutely 0 help from them. I would suggest staying away from AliExpress or any store they have association with, because we all know, sometimes our clothing doesn't always fit and you will be out whatever money you used to make the purchase.
I purchase an item and never received it, tried contacting the seller and simply provided a delivered tracking number. The investigation department simply released the money to him because provided a number. Very disapointed. Now left a negative feedback because i lost nearly 450 dolars and they removed the negative feedback saying that was as per my request. They are a rip off and be careful with your information there. NOT RECOMMENDED TO DO TRANSACTIONS WITH THEM
Well, to be honest, i was trying to buy a cheap wedding dress to save some money specially that it costs a lot to buy one here in UAE and i'm only gonna wear it once! I found a beautiful wedding dress design in Aliexpress and i wanted to buy it. Before paying for the order i checked the reviews in here and found horrible rating and very bad experience from most of reviewers which made me think twice before paying. I kept my order on hold for about two weeks thinking whether i should take the risk or not. After all, i listened to one reviewer who said " check the rating of the seller and see if he has good reviews or not" and that's what i did. The seller of the dress had 98% positive reviews and has been using aliexpress since 2010. So, i paid and waited for the dress to arrive while praying not to loose my money. After two weeks, i got my dress and it's beautiful 90% like the pictures, and no one believed that i bought it online.
So, in conclusion, if you really want a product and you weren't able to find it somewhere else for a better cost, just try to check the seller background really good before paying. And for those who had bad experiences, please write the name of the seller here so other costumers can avoid falling in the same fraud.
Very bad store! I made the order on May 5,2018 and the goods are not sent. The seller does not answer the messages. On the seller's page it is written that this is the "Top brand".
I have payed for my items and the should have came ka april still nothing, i contact the seller and said i need to stop commenting on the wall... i juss want my money thats it
Warning: I had just order my son some shoes with my debt card on Friday and received a email stating that my order will be sent to me in 5days. However, i received another email stating that my transaction was cancelled and in order to continue i need to send them a copy of my Drivers License, my debt card and a bank statement. I immediately check my account and found out they have already withdrew the funds. And when i tried emailing them no one responds. I contacted my bank they gave me back my money and informed me they they have had my complaints on this company and to stay away. STAY AWAY FROM THIS COMPANY!
Never buy from aliexpress unless your mad I bought six items I payed with credit card and shipping they delivered to the main post office and I had to pay extra charge 135 cause they didn't deliver to my post office nor house and I was waiting more than two months for it to deliver and the worst thing is that they didn't deliver the expensive turtle beach headphones that I ordered as a gift for my brother and when I opened a dispute they didn't do anything and said the item is in the post office bunch of thiefs
I personally really like this site, I have never bought anything that cost more than 30 dollars, I also recieved everything in a reasonable amount of time since it was sent from China.
I have purchased a Wifi camera from Aliexpress and the item arrived in 10 days from the date ordered. The item was packaged nice and no damages to the box. I installed the camera and found out that the SD card was NOT recognized by the camera. I formatted the SD card and tested the card with my other working camera. The SD card worked and played the video footage without any problems. I inserted the SD card to the camera purchased from Aliexpress but still the same problem- the camera says "NO CARD". I contacted the seller about the issue and they asked me to do the routine check which I have already done. The communication with the seller has been going on almost for a week. They didn't want to take the return and refused to send me a return label. And the Aliexpress stepped in and closed the case. I filed a dispute to my credit card company. Aliexpress do not accept any returns even if their products are defective. I DO NOT RECOMMEND BUYING ANY PRODUCT FROM THEM AT ALL.
I made a couple of purchases in the official store of Umidigi belonging to the Aliexpress site, the first by a Umidigi F1 phone and the delivery time by DHL to Mexico was in normal time, the device working very well with 4G network, where there was important delay, was in the second phone that is a Umidigi F1 Play, 20 days approximately in the delivery also by DHL, but basically it was due to lack of stock so it was not sent quickly, so it was for that reason, but in how much they had was sent and in 5 days was delivered in Mexico without customs tax collection. Possibly this was because Umidigi recognized the delay. Good the store, I recommend as it is the Official, and very good device for its quality, price ratio.
Every SINGLE time I have an issue, the seller rips you off. The website is awful. I got sent an item in the WRONG color, and the seller blamed me and "offered" that I send the item back to China for 1/2 refund.
As good as the prices seem, AVOID AVOID AVOID. This is a lousy, lousy, lousy site!
Received my order super fast and the hair is beautiful. I have Ben ordering this hair now for years and now my daughter orders from here. The best hair hands down.
I bought 2 different times from aliexpress; Both times I was very disappointed. First, I ordered two pair of polo shorts, it was 3 weeks or more before they showed up. Their XL is our Medium size. Obviously, I was very disappointed. Second, I ordered a watch which was shipped but when it arrived, it wouldn't run; I took the watch to a watch shop, but they said they couldn't fix it because it was so cheaply made. I WILL NOT BUY FROM THIS WEBSITE again. BE forewarned... They are scammers.
Check it out, but watch different suppliers. Different shipping methods and shipping costs.
Some times the shipping cost makes the difference.
As well the time it takes to get your goods.
There are a few manufacturers on aliexpress.com that are legit however, that is not the problem. Overall I have had many good transactions. The problem is that the website does not give you the direct contact info of the company, only an email address which is run through the store on their website. If companies screw you over, they can just close their store and reopen a different one! No refund, no bad reviews. There is nothing you can do except kiss the money you spent goodbye.
If you want to order a shirt or two, chances are you won't be screwed. BUT DON"T ever order wholesale---either the companies will screw up the order somehow (because communication is definitely a barrier) or they will just not deliver it at all. And because they already have the money in their hands, the last thing that they will do is refund you!
And the most f*cked up thing about it is that you can't even contact aliexpress.com because there is not customer service or hotline that you can call to help. It is all automated answers. Perfect.
First time buying something my order said black but they sent white and they going to tell me that reship it with my money and for me to ship they product cost more to ship then what I paid for it
I have been using AliExpress for 3 years and I have been impressed with their efficiency, reliability, honesty, speed and price. I recommend them to all my friends.
AliExpress is a place where you can find many cheap goods but sometimes the quality is not up to scratch, but that's a risk sometimes with cheap stuff.
Answer: You are taking a very big chance by ordering anything from them... you will never get your money back and chances are you won't even receive the item you want. BUYER BEWARE
Answer: In my opinion. NO. I had to jump through hoops and make reports and threaten to make reports, it didn't help. I got my order, but couldve gotten the same thing from ebay faster and easier.
Answer: I purchased 3 pair of van's brand shoes via different companies on aliexppress and all were true to size. The off brands are not, so you need larger than you wear. But, ask and ali will usually provide a size comparison chart for you to use.
Answer: No customer service. Some sellers are dishonest. No way to recoup your money for items never sent. Bogus tracking information since no custom number unavailable. Sellers asking for your your PayPal account to make a refund when they are suppose tp use Alipay. Clean up dishonest sellers like co-co fashion store. I have ordered tother items thru Aliexpress without a problem but you should get rid of the bad ones. I am reluctant to use Aliexpress again after this bad experience.
Answer: There is no customer service what so ever so be very careful when buying on AliExpress. Buyer protection is a load of BS and if problems arise with your order they will always side with the seller. I would suggest using a shop that someone that you know has already used to purchase hair.
Answer: Omigod, they're not just knockoffs, they're knockoffs that are produced in someone's ill-lit basement by captive chimpanzees that are blind, malnourished, and suffering closed head injuries. Seriously, you'd get better value from your money if you used it to wipe your bum. Don't buy from this group of criminals and ripoff artists!
Answer: I had this issue several times. The issue is that they only allow a certain number of characters ( Letters and numbers) in the description of the problem. So you will need shorten the number of words in the description and re-send until it goes through.
Answer: From my experience, there are as responsible sellers and is not responsible sellers. Second worse then have to raise a dispute. If this does not help, then raise a dispute above, and then as they say it all depends on You. As far as your arguments are strong. Almost always get a refund in the amount of shipping cost or part cost of the goods, if the goods were not received appropriate quality. Less full price. The full value is returned when the order didn't come at all. Also when you have paid but you did not send an order for a certain time. But again, it all depends on your arguments and facts provided by the seller or, to the Commission on the proceedings of the claims. But it is also necessary to take into account all the items from the seller, this is what guarantees he gives, product reviews buyers. And his overall rating. Never be lazy to write a review about the product from a particular seller, you will be the same customers as You. There is also an important factor, which I would say is pretty negative. It if the product was defective and not as described on the website. The seller has the punkt Returns accepted if product not as described, buyer pays return shipping; or keep the product & agree refund with seller.) 1. If the seller accepts returns, and the buyer also wants to return their purchase, simply follow the seller's sets of Returns on who will pay the return shipping fee. If the seller will pay the fee, communicate with them in advance about the payment method and the logistics service. 2. If a seller sets no return necessary or you want to keep the product, simply agree the refund amount directly and ignore the return shipping fee. It turns out that if you decide to return, it will often more expensive than the product itself and the meaning of no turning back, because when you return the money, only for the goods excluding the cost of shipping there and back. Therefore, I can not sell brand quality products, and will only return part of the money for the goods. That financial will have a negative impact but only You. Which means be careful, cock all the "pros" and "cons". You are not forced to buy it personally, Your decision. The more You provide facts that you have been deceived, the more chances and money You have spent, You will return. For all the time of purchase, the money is returned in full or in part. The Commission for the analysis of complex situations works, but is considering the case for a long time, so don't despair if You didn't reply, just "keep abreast" and you will not lose anything Sorry my bad English :)
Answer: Do not buy from aliexpress the quality is terrible and lots of sellers never send the items. Also they sell counterfeit designs too which is illegal to purchase.
AliExpress has a rating of 2 stars from 8,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AliExpress most frequently mention customer service, tracking number and credit card. AliExpress ranks 383rd among Wholesale sites.