AliExpress

I purchase items from YXMOULD Fondant Museum Store in Ali express in October 2020 and since than today 1St Feb. My items not received. I opened the dispute with Ali Express but they Protecter the SEller and closed the case without refunding my any penny. I made a Purchase of 49Dollars from the store YXMOULD Fondant Museum Store. Seller Asking to wait more even after 4 months passed and send Auto Reply. They all are thieves stealing people money. Ali express and Sellers are same looting the money from Buyer. NO protection for Buyer. If you receive items you are lucky. But if you dont receive forget that you will get your money... Dont waste your money on Ali Express and store YXMOULD Fondant Museum Store.

AliExpress is a rip-off. Period. This is my experience: I am a sucker for high tech gadgets. I spend a good bit of money on my toys. Lately I've been collecting higher end lasers and powerful laser pointers. They are great fun (don't point the at planes!). Anyway, so I buy what is advertised as a 500mW, multi diode, red and blue high power laser pointer. The cost is $169.70 with shipping to USA. When the unit arrived it was packed just in a thin plastic bag. The item was actually dirty and clearly not new. The thing worked a little. Only the red laser came on. The blue was dim, barely visible. When I measured the device on a laser power meter (two different LPMs actually) it clearly showed only 150mw, not 500mw. So I requested a refund. The seller said no. I filed a dispute and took the time to upload a ton of video evidence which clearly showed what I was saying was true. At first they said I could return it for refund, but when I asked for the return address they gave me the run around for another week and then finally told me to go find a local repair shop and then send in the bill for the repairs?!?... are you f#%ing kidding me?!?!?!?... to top it all off, I can't even complain or post a review about the seller as they have removed the option from my account. I am done with AliExpress for good! They completely suck. There are plenty of alternatives in the market where I don't get treated like I am the bad guy!

Nalula Garments made all kinds of statements:
See below.

http://message.aliexpress.com/message/messagecenter_detail.htm?page=3&relationId=*******&q=

"I have changed the feedback.

The items are in my cart.

Please advise as to the discount.
Alice WU:
00:46 Feb 26,2014
Hello dear friend
I am real very sorry that you are not quite satisfied with the order, when you make an order next time, pls leave me a message, i will give you some discount for compensation, and will give you gift. But i hope you can help me change the feedback, because the bad feedback it very important to the store, and my boss is very angry with me about the your bad feedback, if you can't help me change the feedback, i will be fired, so i really need you help, please ~~i know you are a kind man, please help me, this is my fist job, i don't want be fire because of this, i don't want let my mother disappointed, the bad feedback is no benefit to you, but to me is great harm, be kind, thanks for your understanding in advance! Have a nice day!
Best regard
Alice
00:42 Feb 26,2014
Hello dear friend
I have agree with you, and then the money will back to you, now your money is being reviewed by Aliexpress, about 7 -20 days later, please wait patience, and don't worry, the money will full

Return to you, and hope you can give us good feedback, thank you very much! Have a nice day!"

- No refund!
- Dispute process useless
- guarantee is not honoured

After I changed my feedback; got promises based on the change: seller response was:

"18:01 Apr 01,2014... please go other seller to see the goods you need"

Disgusting!

I will not write the whole story to what happened to me, to many details.
I will make it short and understandable!
I made a purchase / it arrived damaged / had to go in dispute.
What followed:
Everything on the site was made so you get discouraged to pursue it.
I was given 3 days to respond, how to respond was not clear, there was a dispute page were I could send messages to the seller but none of it was official, had to press the exact 'respond' button to have a correct follow up ( which I saw after not getting any respond). Had to be able to work with Photoshop to make an attachable Jpeg of a print-screen of the seller his 'unofficial' message. I was clever enough to follow all their mischievous 'make it hard' regulations but never saw a refund because their dispute 'construct' is made so that the 3 days are over before you can manage to get all the asked for details in the right page or mail or box on the right page.
Maybe a bit abstract when you haven't experienced it yourself but clear enough to know that when you have a bad experience, you are in trouble with them, and you will loose!
Baseline: DO NOT BUY FROM ALIE EXPRESS / first class online pirate business!
I hope people will read this and share it online and face to face.

I ordered a Christmas present a week before Christmas and they told me 10 days of processing time plus 7 days shipping time which is bad enough. Then the day AFTER Christmas they tell me the order is sold out. Frustrated, I tried to cancel the order and you have to give a reason for the cancellation. I kid you not if you select "Buyer Ordered Wrong Product" or "Duplicate Order" they claim you will receive your refund in one day. If you select "Not in Stock" or any other reason which would negatively credit the website instead of the buyer they state you will receive your refund in one month. As proof here is the message they sent me (please excuse the bad English it's a Chinese website and was straight copy and pasted):

"if you dnot like to change or wait more days, please cancel the order, only buyer can cancel it.
The cancel reason please choose "buyer Ordered Wrong Product," or "make Duplicate Order". Then payment will refund to you quickly in one day. And please give us postive feedback.

Please dnot choose other reasons, dnot choose" seller not sale or not instock so on". Because these reasons refund will be more strick and take one month.

www.aliexpress.com/store/******* welcome to order here.

Thank you so much."

This should be illegal.

I ordered a keyboard for my Envy X2 Touch Screen Laptop, it said it clearly in the title of the product that is what it was for. There is nowhere in the description where it says it is for an Elite laptop. I filed a dispute with them, and the seller said he'd refund me. I assumed they'd pay for shipping, they would not and costed me $50. I contact AliExpress and they said they'd help me. I sent it back paying the fee expecting to get it back... I didn't. They said there was no evidence of the Seller offering to pay (no there wasn't, I was under the impression AliExpress was going to MAKE them pay for it)

The sellers argument is that I bought the wrong keyboard, the Title of the Keyboard CLEARLY states it is for MY Envy x2 laptop and not the Elite. I do not understand how I am in the wrong in anyway. I am now out $110 and do not even have the refund for the keyboard is lost somewhere in China (not AliExpress' fault but sure adds to my anger). If it is truly User error they did not explain to me or show me how I was wrong. Attached to my review I have the screen shot of what the product description was. Happy to hear how I ordered the wrong thing.

I placed an order via the site then canceled the order few hours after since I found I did not see the postage that doubled the price. Instead, I found similar product with lower price on local site. Then the nightmare starts, after several days, I accidentally saw a message say the item is delivered. Then I checked the message. Though I asked for cancellation, the seller said product is in stock and ready to be post. (Buyer cancellation does not means cancellation, seller decide you cancel or not) After received the item, I required full refund and return product with return postage. The seller then approved the dispute and not issue refund and pay for return postage. Customer service is never seemed sure about whats going on. One CS called Zero even say I got the item so I have to pay for it. And i am also been informed sellers return policy is buyer response for return. The issue of cancellation and dispute promise of full refund and return postage is totally been ignored. If I do not return the item. They will issue the full amount to the seller. They suggest me to pay the return postage, double price of my original purchase to return the product then open a compensation due to they has no control of return postage. I simply leave the issue behind by then. Low price means no guarantee, no service and lost of money.

Seller even ask me to give 5 star rate to his service that is simply ridiculous as condition of full refund after all the hazard and who knows if he will refund. The most ridiculous thing is then the costumer service said the full refund is based on 5 star rate...

Cheap looking, poor quality knockoff!
I ordered a dress from aliexpress, the store was called Love Kiss Evening Dress and Wedding Dress Manufactory. Store number *******. The contact person I dealt with was "Jack".
This dress was for my daughter's homecoming. We ordered it on Aug. 22nd. We never got any info from the seller as to shipping, delivery, or a tracking number. After repeated and IGNORED emails, the dress finally came one month later on Sept. 22nd.
The dress was similar, but NOT the same as the picture. It was cheap and poor quality, there were gems falling off before she even tried it on.
I contacted "Jack" once again to express our disappointment and to give them an opportunity to fix the situation. His reply was,"no return/no refund". Since then I have done some research and I believe the picture on their website is of a JVN dress by Jovani. The dress they sent me is what is known as counterfeit! A cheaply made knock off that is similar in appearance, but NOT what is pictured. I have repetitively asked for a refund, they have done nothing!

Aliexpress is the same as alibaba. They are the same scam artists. You pay for escrow service it makes no difference or you are offered free aliexpress buyers guarntee. Its a lie. You have to dig through their customer service site to find non existent replies or one replydays late. Finally i found a phone number for their california office. Wendy was very condescending. I should read the email first to question or dispute the items defective within 5 days. I replied that i received the order it looked fine when i washed it within 30 days as required by california law where they are based i found it was cheap hair from grace yao qingdao grace hair product co ltd. to no avail. You try to dispute the order the button online will not show up they refuse to cancel orders and you find they are synthethic wigs from qingdao long and xin and qingdao au shine co ltd. i am going to fight these people tooth and nail. They have unfettered access to our markets we have very limited access to theirs. I am going to fight them to the very end. I returned all hair items to china refused shipment for the last one. That has not been entered as returned order on their site in my order history i will hope mastercard sees this is a pattern. I thought john ma and yahoo china were honest. I was wrong.

N. º pedido: **************
I am disappointed, two units have arrived broken and unusable. The colors and the quality seem good to me, but the packaging has been bad and two of the following six colors have been damaged. Attached image.
Color: N-KF005
Color: N-KF010
I request that they be returned to me.

The answer is that they were responsible and that in the next order they would take over. They have not done it, they have sent me as compensation 2 objects that I do not need and they have not replaced the colors that came damaged.

Greetings.

José Ramón Galán

I purchased 8 small items, I think the most expensive one I bought was a car cam, which was about $50 and it wasn't working properly, I contacted Ali and opened a dispute, they asked me for proof, so I sent pictures of the broken screen (it had lines going across and would freeze upon startup) They requested a video, so I uploaded a video, after all that trouble I havent seen or heard anything about a refund. The seller wants the cam back and it's going to cost me about $50 to send it back to China. I also ordered some clothes and never again! They look good on pictures but when they arrive, the quality is poor, one coat I ordered for a toddler had holes in it and the pockets were two different sizes! (They were supposed to be same size) When I asked for my money back or partial refund, I got 1/4 of the cost, yet I can't let me child wear this coat outside. Honestly I don't think i will ever buy anything on Ali again, I gave it a try and it didn't work out, I would rather pay a little bit more in store here, but at least I can see the product and know exactly what I am buying.

It took a long time to receive my order. When it came I yet to receive one of my dresses that wasn't in my order which been a month now. It's very hard to track your order but Ali help txt center is very helpful but it takes alot to communicate with them in English. So frustrating so I know I'm never gonna get my dress so NEVER ORDERING FROM ALI EXPRESS. Back to EBAY I GO WHICH IS SAFE AND EASY TO GET YOUR MONEY BACK.

Dont give out your WhatsApp# when they asked. ThisPrinting And Packing Products Store Since In 2012 Year Store from Aliexpress. This company totally scammed and worsted seller to deal with