business logo of AliExpress

AliExpress

How would you rate AliExpress?
grey star
grey star
grey star
grey star
grey star
Norway
1 review
0 helpful votes
Follow Lut S.
Unfollow Lut S.
Send Message
Share Review
Report Review

You get what you pay for
September 9, 2019

Aliexpress is the lazy mans slightly more expensive version of Alibaba.
Some common myths debunked:

* Everything is cheap plastic.

Nope - If you don't always sort by low price you will find good quality stuff for cheap.

* No consumer protection.

Nope - the stores are very focused on rating and reputation, they will often try VERY hard to keep you happy, and the website will advance you a refund if the store is hesitant in any way shape or form. Just contact the seller prior to your review and they will be VERY flexible and service minded.

*Everything is a copy

Nope - I have used Xiaomi phones and robot vacuums for years, in terms of android implementations Xiaomi has been a market leader, and in terms of HW, they are often first to market with a lot of features and design compared to Apple and Samsung.
Their robot vacum wins almost every test they are compared in and are WAY cheaper then Romba.

Use your brains and be civil, the Chinese are taking over, not only as a cheap production hub for the world, but now also on innovation, new development and R n D.

Date of experience: September 9, 2019
Illinois
1 review
4 helpful votes
Follow Charlene K.
Unfollow Charlene K.
Send Message
Share Review
Report Review

I placed an order on 1/31 and as of 2/13 it wasn't shipped so I canceled the order. The seller rejected my cancellation stating it was a good enough reason. How can they tell me it wasn't good enough so I emailed the seller they said no worries they will cancel and give me full refund. The next day they asked me why I was cancelling I told them again they said no worries they will cancel and refund me fully. On 2/25 they shipped my order! I told them how dare they ship it when I cancelled the order? Again they said I never responded to them seriously? I have the emails to prove it. Then I told them I was reporting them and they stated they were sorry and asked me to open a dispute (knowing Aliexpress won't let you for 10 days after they ship) they said for me to accept the delivery and they would give me a 10% refund once I open a dispute and it is a win for me and them. NO WAY I actually was home when DHL tried to deliver and I refused the delivery they sent me another email asking me to accept the delivery and they will give me my 10%. Well I'm not and you know what they can do with that 10%.

Date of experience: March 1, 2016
Virginia
1 review
0 helpful votes
Follow geroge a.
Unfollow geroge a.
Send Message
Share Review
Report Review

There is a terrible customer service, it's diffucult to reach, but I barely reached it, but I din't not reach anything solution. Altough I returned the products, I didn't get my money back Iwant my money back asap. I will never buy anything from here, I'm closing my accountand I'm going to shop from such a site, TEMU is much better than there

Date of experience: August 30, 2023
New Jersey
1 review
0 helpful votes
Follow R L.
Unfollow R L.
Send Message
Share Review
Report Review

Very disappointed.
November 9, 2019

Im really surprised from order i Recieved recently and was not the right size and quantity that i asked for, i couldnt contact them till i reached them and still didnt solved the problem.

Date of experience: November 9, 2019
Canada
1 review
3 helpful votes
Follow Thanh N.
Unfollow Thanh N.
Send Message
Share Review
Report Review

Haoyan Official Store is a Scammer of Aliexpress
I want all the world know this store is a scammer and I have the evidence what they said to me in private chat... Be aware of this store Haoyan Official Store, they sent me the damaged and poor quality window blinds, I paid almost $200 USD but they gave me the refund only $35, what am I doing with these damaged blinds? They promised to send me the parts for replacement but I have the right to write comment about their product on the feedback, after they saw my comment they told me they don't send the parts for me anymore. I don't know why does Aliexpress tolerate these kinds of sellers, you can clearly see the way he chats with me so unacceptable and cocky.
Haoyan cn
18/10/01 17:00
Come on. Customers can not only come from your country. Go aheaddo itcome on
Let's see how many customers you're going to lose
Me
18/10/01 13:46
I have the right to write a feedback and you already promised to send me but you tricked me... everyday when I have time I'll write comments about your company.
Me
18/10/01 13:46
Alight you tricked me. My comment will be all over facebook.
Me
18/10/01 13:44
Haoyan cn
18/09/30 21:52
I saw the feedback you leave. A bad review. When you don't leave this feedback, I think I can make up for the damage loss and ship. But seeing this feedbackI feel that I don't have to send it to you anymore. Bear the loss yourself. Bye.

Date of experience: October 12, 2018
Spain
1 review
0 helpful votes
Follow STOIL M.
Unfollow STOIL M.
Send Message
Share Review
Report Review

Excelent expierence buying from Aliexpress
November 26, 2019

I'm Aliexpress user since 2018 and i'm using it now for my daily shopping. Aliexpress opened a fisical shop in my country and now most of my order arive the next day. Thanks Aliexpress!

Date of experience: November 26, 2019
Canada
1 review
1 helpful vote
Follow amanda W.
Unfollow amanda W.
Send Message
Share Review
Report Review

I ordered an item at the beginning of June from Ali express, the company I ordered from wrote the wrong address on my package even though I had given them the address to deliver to. I told the seller that they did and they told me no I didn't I pointed out what the didn't put on it compared to what I wrote in as my address. I sent a message to the ali express customer service and did I live chat explaining to them they basically told me I didn't know what I was talking about and I have to wait until august 9 th for them to do something about it. I message and message for help even trying the seller to help me! I got no help from the seller I got no help from ali express. Now I have dispute the order since august 9th is over and they're telling me I have to wait long to see if I will get the package. Its over 2 months now and yet they still will do nothing for me. I would advise anyone to buy anything from this company. Customer service is Horrible, the seller's are unprofessional. I cant even give a star ali express isn't worth it. DONT BUY FROM ALI EXPRESS! You will regret dealing with this company. I have also created a complain with the consumer investigations unit of Alberta. That's how bad my experience has been.

Date of experience: August 10, 2018
New Mexico
5 reviews
7 helpful votes
Follow Wolf K.
Unfollow Wolf K.
Send Message
Share Review
Report Review

DO NOT BUY FROM ALIEXPRESS.COM! They are stealing artwork and selling tshirts illegally! I am an artist and found some of my own designs on the site without my consent. Buyer Beware!

Date of experience: March 11, 2016
Australia
1 review
13 helpful votes
Follow margaret g.
Unfollow margaret g.
Send Message
Share Review
Report Review

I am so upset I bought a Nutri Bullit I used it 6 times and now every time I try to put it on it smell like burning rubber, I got it from Demi Zhong and I have sent them a lot of emails but no replay it is not fair as I was so happy when I bought it so is there a guarantee on electrical good?

Date of experience: October 21, 2014
Ohio
1 review
0 helpful votes
Follow DEBRA P.
Unfollow DEBRA P.
Send Message
Share Review
Report Review

I have been dealing with this company now for 3 weeks. I ordered something that contained 2 pieces, they only sent one. I immediately got on chat to speak with someone about it. The rep continued to say the same thing over and over as if she didn't understand or was playing dumb. She tried to get me to click "I received" button, when it clearly states if you click it, you agree you received everything in good standing. I refused! I finally got her to acknowledge there was to be 2 pieces in the order by sending the pciture (after I unstructed her how to click on the link that showed 2 pieces with what I ordered) I screenshotted the whold conversation, she said I would receive a new order with both pieces. I never did, and they closed out the original order stating that I received the original order, they did that, not me! NO REFUND, NO NEW PARTS, NO ACKNOWLEDGMENT of a new order, or of the error committed! THESE PEOPLE ARE CROOKS! DO NOT PURCHASE FROM THEM!

Date of experience: March 24, 2024
AliExpress C. AliExpress Rep
over a year old

Dear Customer,
We are very sorry to have caused you an unpleasant shopping experience.
If your order is within the protection period, you can initiate a dispute to defend your rights.
If you encounter any problems during the shopping process, please contact the AliExpress Help Center and we will be more than happy to help you deal with the problem.
Sincerely,
AliExpress Customer Service Team

California
1 review
0 helpful votes
Follow Julie G.
Unfollow Julie G.
Send Message
Share Review
Report Review

This Business is a Scam
November 11, 2022

THIS BUSINESS IS A SCAM. I bought $210.00 in items from them and never received them. When I tried to contact them to get my money back, they would never respond. When I tried to write a review on their website, they deleted my order so I could not pursue it or write a review.THEY STOLE MY MONEY AND THEY WILL STEAL YOURS TOO. #buyerbeware #donotshopaliexpress #Aliexpress #aliexpressreview

Date of experience: November 11, 2022
Israel
1 review
0 helpful votes
Follow segev a.
Unfollow segev a.
Send Message
Share Review
Report Review

I'm a loyal customer of aliexpress for meny years I have never complain about a seller the service or the company the opposite is true but before 2 weeks iv been scam by one of the sellers that is selling a cardio watch I'm a crippled man with 100% disability and after connecting the seller and notifie him about the problem with the product he star's to ignore my messages and just once told me after I send him pictures to replace the product I even offered him to pay more and buy a better product. He send me pictures and ask for me to choose and since then he is ignoring me and not doing nothing to give me a solution and I discovered in the reviews I'm not the first one.
After I address aliexpress service customer all I get is Empathy and a lot of empty promises like the one that they are apologise and they will take responsibility and give me a fool refund and I will return the watch of course this did not happen.
I'm very disappointed embarrassed and a shame and I will never buy on aliexpress in my life if that is the way they are treating there customers and there bed sellers I have to say most of them are professional and dignity.
I offer you to check twice evry seller and make good homework before he will still your money and vanished.
It's very sad that seller is making a company like this and the chains people in a bed reputation.

Date of experience: November 12, 2023
Texas
1 review
9 helpful votes
Follow Jasmine T.
Unfollow Jasmine T.
Send Message
Share Review
Report Review

DON'T ORDER FROM THIS STOREhttp://www.aliexpress.com/store/*******

I ORDERED A CUSTOM MADE WIG FROM THEM AND I ASKED FOR THE KNOTS TO BE BLEACHED. THE SELLER INFORMED ME THAT THE WIG WOULD BE EXACTLY WHAT I WANTED. HE SENT ME A PICTURE OF THE WIG AND I NOTICED THE KNOTS WEREN'T BLEACHED BUT HE LIED AND SAID THEY WERE BLEACHED ANYWAY. SO WHEN I GOT THE WIG, I WAS RIGHT THE KNOTS WEREN'T BLEACHED AND I WAS PISSED. I CONTACTED THE FAKE SELLER AND HE TOLD ME TO BLEACH THEM MYSELF. I WROTE A BAD REVIEW AND THEY HARASSED ME EVERY SINGLE DAY AND BEGGED ME TO CHANGE IT IF THEY REFUND ME $100 AND IF I SENT THE WIG BACK THEY'LL GIVE ME THE REST. I REGRET CHANGING THE FEEDBACK. THEY ONLY SENT ME $95.50 AND I SENT THE WIG BACK. THE WIG WAS DELIVERED AT THE WRONG ADDRESS AND THEY STILL WON'T GIVE ME MY MONEY BACK. THAT WASNT MY FAULT. I PAID $230 FOR A WIG ON TOP OF $58 TO SEND IT BACK. DONT ORDER FROM THESE PEOPLE!

Date of experience: November 4, 2014
California
2 reviews
1 helpful vote
Follow Rodney k.
Unfollow Rodney k.
Send Message
Share Review
Report Review

WAITING 6 MONTHS FOR 10 BATTIERES. They said delivery was delayed so I waited and the told me to give it 2-3 weeks more I waited then they said wait 2 more weeks I waited. Then after three more weeks I asked for a valid tracking number. The they ask me if I confiscated the product. Really I said they could not give me a valid tracking number and they accused me of stealing and now its to late to have the credit card company to dispute it. LESSON LEARND don't wait and don't be patient.

Date of experience: March 10, 2014
New York
2 reviews
2 helpful votes
Follow maureen d.
Unfollow maureen d.
Send Message
Share Review
Report Review

I have been robbed by 4 sellers on this website! They take payment and then do not send gods and do not respond to emails. I have been killing myself trying to get in touch with someone (anyone) at Aliexpress for help and it is virtually impossible! I have been roobed of over $150. The biggest scam artist is Jason Chen at Sunny Magic store on Aliexpress. DO NOT buy from him! In his web store he sells earrings and lists the as such: 1 piece $0.44,2 piece / lot = $0.88. I thought this was a great deal... until I made my purchase and he notified me that the order had shipped (he gave me a false tracking number) and then told me that 1 lot= 1 pair of earrings! He is charging not for a pair of earrings but for individual earrings but makes it appear as if you are purchasing 2 pair. I had such an awful awful experience with this person that I was actually in tears! Through email he was mocking and ridiculing me. I don't know who can help me but I have notified an eccomerce legal firm and I hope they can help because even if I never get my money back putting an end to this grand scale theft and scamming will be worth it! I have NEVER EVER in my life had such a traumatizing experience as a customer! I am petrified to order from anyone else in China! Because of this man...

Date of experience: December 5, 2013
Australia
1 review
5 helpful votes
Follow Helen D.
Unfollow Helen D.
Send Message
Share Review
Report Review

Scammers
July 14, 2015

Orderered items from one store... still waiting 3months later! Orderered from another place and they sent me one thing in my order! Still waiting to hear back!

Date of experience: July 14, 2015
Spain
1 review
0 helpful votes
Follow Jose G.
Unfollow Jose G.
Send Message
Share Review
Report Review

They are trustfully and when you have some dispute they help you notably. My experience has been for two years and they mainteine regular asistencia and service

Date of experience: July 18, 2019
GB
1 review
0 helpful votes
Follow Angela 안.
Unfollow Angela 안.
Send Message
Share Review
Report Review

My order never shipped and aliexpress haven't even refuded me, they continue to fob me off, customer service are full of lies and fake promises

Date of experience: March 18, 2024
AliExpress C. AliExpress Rep
over a year old

Dear Customer,

Thanks for taking the time to bring this issue to our attention. Please accept our deepest apologies for any inconvenience you've faced. Your complete satisfaction is our ultimate goal, and we want to assure you that we are taking your concerns very seriously.

Based on the problems you reported, we recommend that if you need further assistance or have any additional questions, please don't hesitate to consult our Help Center at https://customerservice.aliexpress.com/home?language=en&from=byr_common&hcMapRule=aeMapRule

We're sorry for the unpleasant experience for our loyal customer and will be continuously improving our service and be grateful for the opportunity to regain your confidence.

Sincerely,
AliExpress Customer Service Team

GB
1 review
0 helpful votes
Follow Jack G.
Unfollow Jack G.
Send Message
Share Review
Report Review

They scammed me for £1000 of LEDs that broke in the first month.

I purchased 4x 100m rolls of neon LED. Pink, Yellow, Blue, and Green. Installed them and then realized that the pink and blue were defective, they went into storage and when I reinstalled them 2 years later I had to replace the pink and blue with the same supplier.

Green and Yellow were all fine.

The first round of Blue and Pink literally had chunks of live copper sticking out the side, when I ordered the replacement, they all started dying in the first month and will likely all break completely. On 2 occasions they have failed to make pink and blue neon, they actually are incapable of making a working product.

They told me:
- the order didn't exist, straight-up denial it happened
- rats probably ate it
- asked me why they broke

The just sent random messages with nonsense replies.

Ali Express was sent the evidence on a Google Drive and simply stated there was no evidence. They do not prevent the scammers from scamming.

I have completely lost faith and will never buy anything of significant value directly from a Chinese supplier, they do not follow the same consumer laws and standards expected from European / US suppliers. Let an intermediary deal with the supplier and buy with a warranty from UK/Europe, you will get stung doing business on this platform.

Date of experience: December 22, 2023
Denmark
1 review
0 helpful votes
Follow Michael R.
Unfollow Michael R.
Send Message
Share Review
Report Review

Zwnav
November 12, 2020

I spend more than 400 $ on a navigation system from a seller who named ZWNAV.

The system dosen´t work, me revers alarm on the car, me day light, cruise control, onboard computer and tire pressure monitor system(tpms) dosent work. I ask the seller to help me but nothing happend. Finaly i open a dispute case to get aliexpress to helping me but the wont help(shure its cause its a big amount).

Ali express say it needs a video to see the problem but the system can handle a video. The seller say the same, shure the seller knows i can send a video.

So now im here with a navigation system that dosent work as promissed and more than 400 $ much poor.
Another big trade site seems to be a

Date of experience: October 13, 2020

Overview

AliExpress has a rating of 2 stars from 8,019 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AliExpress most frequently mention customer service, tracking number and credit card. AliExpress ranks 383rd among Wholesale sites.

service
1,616
value
1,519
shipping
1,559
returns
1,399
quality
1,460
This company responds to reviews on average within 3 days
+1730