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AliExpress

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Canada
1 review
4 helpful votes
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LIARS LIARS LIARS
March 15, 2017

Ordered 6 items of items. Only received 3. They say shipping by air and after checking delivery it has been stuck somewhere between China and Canada for 2 months. Last time I checked there is no airport between Canada and China.
Items are not the best in quality but the price reflects it. You get what you pay for.
I don't know how they even stay in business especially if they want return customers.
I also think they control the tracking system to say it on route when it isn't.

Date of experience: March 15, 2017
California
1 review
1 helpful vote
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I've purchased about 10-12 times from this site and have never had an issue (knock on wood). It was all crafting items so perhaps that's has something to do with it. All of the sellers I used have several feedback responses. I also only use my actual credit card, not debit mi called to verify that I would be covered with my credit card company in case something were to happen and they assured me I would be. I obviously can't wholeheartedly recommend this site for everything but for the little things my friends and I have purchased we've had no problems.

Date of experience: October 21, 2012
Virginia
1 review
4 helpful votes
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Don't shop ali express
November 17, 2015

I've shopped 'ali' three times at least... one was great! My issue is the return policies for errors in what was advertised and what was sent. This last time is the cutest! Order very nice & in english with seller. Upon arrival product was three times to small. Ok, simply return right? No, all future contacts with seller were in Chinese and the translation screen was of no help. Tried to email ' Ali " for help... none available. So, now i have the second product I will give to charity... might be the third... so exasperating i try not to remember. If this company continues in business they will have to go a long way in improvements before I trust them again. I simply say " DON'T "!

Date of experience: November 17, 2015
West Virginia
1 review
3 helpful votes
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Jewelry review
May 16, 2015

Ordered some charms from these clowns specifically to see if they we're a reliable supplier. They are not! They sent me junk not even similar to what I ordered. They post a picture of an origami owl charm with same description and send some stamped out junk which I put directly in the trash upon receipt. Do not waste your time or money with these thieves, buy a lottery ticket, it would be money better spent!

Date of experience: May 16, 2015
Canada
1 review
5 helpful votes
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Almost 4 months I'm waiting my item. Ali keeps saying to check my "Post office". I said "My post office can't find my item". Ali closed my account. Don't waist your money here. Better to use paypal for the payment where you can dispute.

Date of experience: January 9, 2019
Belgium
6 reviews
10 helpful votes
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Now I ordered 130 items at AliEpress, and overall I'm pleased with the things I bought there.
But,... you must be careful. Some sellers are bogus. 8 orders of the 117 things I ordered didn't arrive or where faulty. So 8 times it went wrong, but I get partially my money back. I bought there a lot of different things, led-lamps, clothing, hearing aid, access/point-repeater, usb flash drives, batteries, underwear, shoes, SD-card, led-neon, led-dimmers, professional thermocouple, silicon baking mat, pool floating thermometer, hair clipper, leakage circuit breaker switch, sandals, passive POE injector, IR security IP Dome Camera, custom made neon, CAT 6 network cable... and much more. If you buy something there, you must communicate with the seller, otherwise it could go wrong.
A few things you better not buy on AliExpress are Smart phones or tablets. They are not build for the European/American market, so you will have issues regarding net compatibility.

Date of experience: June 2, 2015
Brazil
1 review
0 helpful votes
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People here are complaining because they don't know how to buy or how to convert sizes, aliexpress is a good as ebay it relies much on the choices you made on the website, if you know how to read, and pay attention everything is gonna be alright. I bought around 50 items in the past two months from the site, and I had about 5 problems (different colors or products), and I've received full refund for all of them, the website is safe, the prices are good, so it's perfect

Date of experience: July 5, 2013
Canada
1 review
1 helpful vote
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Purchased garden water timer, vendor does a bait and switch, got useless plastic figures that were discretely mentioned in the ad. Launched a complaint with the seller and with AliExpress, cryptic process, with little feedback. Ended up $5 out of pocket and a huge waste of time.

Date of experience: July 17, 2023
Kentucky
1 review
1 helpful vote
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This site is a scam, I had two orders which were never delivered. After complain with the vendors they just disappeared. AliExpress.com does not take trust and safety seriously as well as claims of fraud. The other products that were delivered were all of very poor quality. Please take your money somewhere else, I deeply regret purchasing from AliExpress.com.

Date of experience: January 1, 2014
Norway
1 review
0 helpful votes
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Stay away
June 20, 2022

This is a scam portal with no customer services. Everything you get there are either a scam, fake or absolutely crap quality. I have no idea why we allow China to produce stuff any more. All they do is scam people. The west should pull out all investments and production from China.

Date of experience: June 20, 2022
Utah
2 reviews
5 helpful votes
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No matter how enticing the price, you will get totally screwed. Product arrives, wrong sizes, you have to pay to return, false tracking numbers, lies, lies, lies, continually asking for the same information. Dispute process is a total dishonesty and they eventually just quit responding. Don't use PayPal as they leave you hanging out without a refund or product.

Date of experience: January 3, 2018
GB
1 review
0 helpful votes
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The hair was amazing, really good for the price! Very easy to achieve the water wave look with this hair.
I got 24'' 26'' 28'' x 20'' closure for a great price in total - £121.90

The delivery time was super fast - 5 days to the UK.
Overall, I was so impressed with the quality and the outcome. Even though shedding is minimal. But it is curly hair so.
If you want to see the quality before purchasing. CHECK OUT my youtube hair review video on this poker face hair:)

Youtube channel = goldrica
I tell you every detail you need to know about the hair before purchasing :)

Date of experience: September 15, 2019
Georgia
1 review
35 helpful votes
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I ordered motorcycle turn signals. Immediately after placing the order (i. E., less than five minutes) I notified them that I'd erroneously ordered the wrong parts and asked to cancel the transaction. I received a nonsensical response from the ALI website that didn't respond to my question. I then followed up several times - but zero response. They did charge my credit card however. Anyone using this website needs to realize that you have zero recourse if there's a problem. Very unhappy.

Date of experience: July 10, 2020
Canada
1 review
7 helpful votes
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I cannot make a good recommendation. I made few purchases on Nov 11. But all these orders were closed by them without a good reason. They just telling me to verify my identity. My credit card and statement. I do not understand why they need all these personal info and I refused. My transactions went thru credit card validation and in good standing. Aliexpress was stopping it. Then I turned to ebay and bought the same item by paying 10 dollars more. In retrospect, I suspect aliexpress is posting bogus items with dirt cheap price to attract attention. But they do not have the stock at all. Now I understand how they made record sale as many purchases are fake. Forget this sneaky website and u are taking chances if u want good bargain. The good deal just did not exist.

Date of experience: November 13, 2014
Canada
2 reviews
7 helpful votes
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I ordered two camo suits from MG STAR CN online store which working on Aliexpress.com. I got one suit instead of two. Trying to get my order or my money I have been corresponding with this store about 5 months and finally didn't get nothing. I'm so upset.

Date of experience: November 29, 2015
Canada
4 reviews
5 helpful votes
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I placed my first order with them last month and was pleasantly surprised that the item I ordered (some LED strip lights) came undamaged and working good (so far). What I didn't like was the 4-week wait time, which apparently included some customs delays. Will probably use again.

Date of experience: May 22, 2021
California
6 reviews
25 helpful votes
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AliExpress' issue resolution is a joke. The seller shipped a wrong item. AliExpress marked issue as resolved (on their own without my input and they expect me to pay for return shipping? I will never purchase through their site again.

I wish i could give them zero stars.

Date of experience: May 18, 2018
8 reviews
17 helpful votes
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Aliexpress offers good discount and great prices but does have some really silly sellers on their platform.

I've had good experiences and few bad ones with aliexpress. I try to avoid the fraudulent sellers by buying from accounts with more than a thousand positive reviews from real shoppers.

Date of experience: September 11, 2017
Ohio
2 reviews
5 helpful votes
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Prices get raised at checkout. Be aware of seller Shop******* Store or best known as Kids&toy store, they normally are on AliExpress CHOICE specials items are shown at $1.99 but during checkout they will raise them to the original price of $3.50. I placed a second order to verify that prices are increased during checkout. Contacted AliExpress customer service and was told to contact the seller which didn't care. This seller has around 10% 1-star reviews but in reality, it is worse than that. I cancelled both orders and requested refund, because I was given a refund i was not allowed to review the seller.

Date of experience: October 25, 2023
Florida
2 reviews
7 helpful votes
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I should have read reviews before buying. Lesson learned. Never received my order. Customer service is a joke. They just tell you to wait longer then release money to seller in China. I am convinced this is a total scam. Beware... don't lose your money like I did.

Date of experience: February 13, 2017

Overview

AliExpress has a rating of 2 stars from 8,019 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AliExpress most frequently mention customer service, tracking number and credit card. AliExpress ranks 383rd among Wholesale sites.

service
1,615
value
1,518
shipping
1,558
returns
1,398
quality
1,459
This company responds to reviews on average within 3 days
+1730