AliExpress

I bought 150 of books last year. I never received them or refund. Instead, I got automated response from their robot chat. The seller said that they could issue me refund, because it was handled by Aliexpress, and they used their shipping. Aliexpress didn't bother to respond with.

I love to shop on Ali Express. I started out with a hair bun maker and since I have been shopping for everything you can imagine. From jewelry to fountains and doggy diapers to shoes. I can always find what I'm looking for and for the best price too. If you don't fancy waiting for 1 or 2 months, just spring for Ali Express Standard shipping. Some sellers do it for free, some charge $2 or $3 for that service (some way more, but they are the ones you want to steer clear of).

Shop with varied products and vendors. We must beware of false products and dubious quality. Look for sellers with good reputations and friends. I bought cell phones, games, covers and electronics in general. Post selling leaves a little to be desired and the dispute system is too complicated.

Shopped here for a long time its really hit or miss, some times the stuff is crap some times it good and some times your stuff never even shows up(a lot actually)Never had a problem really until today... Canada post lost my 100.00 shoes. Canada post a whole other story really they are useless anyway because I cant prove I never got them I have to still pay for them. You would think these people would ship with some kind of insurance to protect you and them but they dont so if you want to gamble with your money go ahead and use them but good luck

Stay away from Retro Classic Game Store

So stupid me bought a n64 game from them and I had problems from day one with it, it keeps turning on and off after 20 to 40 minutes of playing. They did offer a refund but it would've costed me over $20 to send back. Why should I pay anything out of pocket for a defective product? Never again will I trust them or aliexpress.

I began shopping from aliexpress last year and from that point I have continued doing business with them. I find that they offer quality products, free shipping when orders are over a certain amount and fast. I travel a lot and received compliments every time. Because I'm known in my hometown to be a very classy and sophisticated lady they assume that what I am wearing they probably can't afford but I share with them this website when I tell them how much I paid for it. I also tell them that how the rich stay rich by being smart shoppers.

At al l costs stay away from aliexpress. I ordered 2 guitars from 2 different sellers and did not receive either one. I was lucky and my gm mastercard covered the fraud.
After 8 months master card got the money back. What a nightmare.if it were not for mastercard I would have lost 525.00 usd.

First of all, after charging my credit card seller sen me a notification that there is no black color of smartphone anymore (which I bought). Once I agreed to get a blue color instead, they tell me to wait for the delivery, but I never received it. Now, when I tried open a dispute and sent several message - no reaction / no answers for two months. Moreover, now it's written: "you cannot open the dispute, car it's too late" I am very disappointed as this seller is thief

You can count on the buyer protection only in one case: the goods are not delivered and it's is confirmed by the delivery service. No other "guarantees" (send date, color, size) are respected and the administration does not monitor their implementation. No one will go into details of your order. If you received something, it is believed that the seller has fulfilled his part of the obligations... I don't know what it is: low culture of service, or Chinese solidarity...

You have to follow their ambiguous rules "to the letter" or they will disallow your claim. All dispute messages between the customer and the seller are ignored, they'll only accept what goes into their "dispute detail", but good luck finding it on their Web site. Further, they sent me an email demanding provide a single photo showing all 10 items in my dispute - they didn't accept the photo of the single item, even though all 10 were the same. Providing the photo in the required 3 day time frame was pretty much impossible as I was traveling at the time, and they ignored my response about needing an additional day. So, even though the dispute had been going on for weeks, they decided in favour of the seller rather than give me another 24 hours.

Like I said, biased in favour of the sellers. Their dispute resolution system is unfair to the point of fraudulent.

Avoid this AliExpress.com, other seller will send you wrong item, if you have any issue with your purchased you will wait 3 months to escalate the dispute process (on top of waiting 1-3 months tracking status delivery). Return for refund accepted. But take note: You will shoulder the return shipping cost (not free) a lot of $$$ What a waste of time and waste of money. Most of all No customer service phone number you can call to assist you.

Never issued refund. Be aware of "Waiting For U Store" seller. Totally scam and fake. Seller knows that customer can't do anything. If you buy more than one product they will only mail out one and the cheapest one. Keep the money for expensive ones and never refund you your money back. Ali Express will close the dispute without refunding you. And there is no way to re-apply for dispute. I read reviews about other buyers too who got scammed.

Honestly, i love this site. However, i've only ever ordered gloves, a bag, and a lot of jewelry from aliexpress, so i can't speak for everything they have. I can say that everything i've ordered has arrived on time and the quality is pretty good. I've had issues with a few sellers, but they've been quick in fixing the problem (mostly by sending me a new item). While i highly recommend shopping on this website, the best thing you can do before buying something is to check the reviews. Go for things that have a lot of purchases/reviews, high reviews, and reviews with pictures. I can tell you firsthand that reviews with pictures have saved me so many times.