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AliExpress

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GB
1 review
34 helpful votes
Follow Andrew B.
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I would strongly advise people to avoid Aliexpress you get poor quality products which are not fit for purpose and they have a very poor customer service they will only refund you 45% of your purchase price which is a joke when you received a poor quality product that you can't use so you lose 55% of your purchase price and end up with a substandard part you can't use strongly recommend not using them

Date of experience: April 20, 2020
Lebanon
1 review
6 helpful votes
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Cheap and untrustworthy
September 14, 2018

We have bought an ultrasound Jet cleaner. Other than their charges we paid 25$ extra custom duties. We plugged in the machine only to discover that the circuit breaker went down and the instrument went dead. The correspondence with AliExpress has been going on for almost a month with no promises to repay the cost of the machine. They are playing ontime to void the policy. Trashy business.

Date of experience: September 14, 2018
Minnesota
1 review
4 helpful votes
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I tried to order an inexpensive item, under $10. My credit cards were either rejected or the little circle kept spinning for hours. Finally accepted Amex, but then asked for special codes and then "processing" for several days. No response to messages. Finally got an e-mail saying I should cancel due to QC problems. Then I realized that they had account numbers and "secret" codes for 6 of my credit cards. I am usually more careful and aware. Never again.

Date of experience: March 26, 2018
North Carolina
1 review
4 helpful votes
Follow sonya g.
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I ordered three pairs of shoes on December 5,2014. The items were suppose to be delivered with fifteen days. To date I have only received one pair of shoes. Tracking information is of poor quality as is the customer service. This will be the last order I place with ali express. Please don't waste your time or money ordering from this company I do believe they are fraudulent.

Date of experience: January 8, 2015
Minnesota
25 reviews
65 helpful votes
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Cleaning up there act.
January 21, 2015

OK I have placed several orders from Aliexpress, so far I have been treated well, all products are from other countries but look great, works good and the shopping experience has been positive. While shipping time from China and or other places may take time and using pay pal or Google protect for purchasing makes sense and protects your $$$$$$. I have spent close to 400.00 more of the lower priced items ARE refurbished so look for that...
God Bless

Date of experience: January 21, 2015
Canada
1 review
2 helpful votes
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Horrible
August 7, 2015

I paid for shipping fedex ie 3-7 days on a bathing suit and they messed it up and took my money for the shipping and shipped it china air mail and they said it would take 15-34 days its been almost 2 months and they messaged me saying it would be another 10-20 days because it wasnt even in canada yet. There horrible. Id advise you never to order anything from this site!

Date of experience: August 7, 2015
Italy
2 reviews
14 helpful votes
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I've bought 31 item from this site. I must say my honest opinion so i really like this site all of my purchases were clothing and jewelry, so I cannot say anything about electronics or other. The clothes I've bought were great just like the picture (really girls the clothes are exactly the same as seen on some instagram boutiques and much cheaper). The quality and sizes are good if you shop from the right store and of course for the refunds if your parcel is lost.
They full refunded me 3 times and once they resent the same garment.
The shipping for me (Italy) takes too long approx 2 months.
For the sizing I wear M/L european and I ordered XL for comfortable fit.
Hope the shipping would be much faster.

Date of experience: May 15, 2017
GB
2 reviews
4 helpful votes
Follow Dave L.
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I have had a very good experience with AliExpress, then the fakes started coming. They have their own in house arbitration and expect me to pay the cost of returning the fake goods! The arbitration also seems biased towards the seller, what a surprise. NOT.

Will I buy from them again? Yes, but I will be triply sure that the goods are real before parting with my cash.

Date of experience: October 5, 2015
Germany
1 review
0 helpful votes
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Have been happy with ali express
June 4, 2019

Of my many purchases with ali i have only been conned twice, which is less than 1% of my purchases, on inexpensive items the cost to send back costs more than the goods so the very rare conmen can get around the system, otherwise first class delivery and sales with exceptional; professional sellers who are eager to please. So i am very happy to continue using their services.

Date of experience: June 4, 2019
Missouri
1 review
5 helpful votes
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Stole Money
August 4, 2019

Ali Express took the funds out of my account but gave an error message. My money is gone, nothing is processing, I have to file an "appeal" by providing more personal info, and they have zero humans to whom you can communicate except via chat. It's ridiculous. Not to mention, the chat rep was presumptuous and used sarcasm. Unless you have money to lose and time to waste, stay away from this website.

Date of experience: August 4, 2019
New Jersey
1 review
2 helpful votes
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Aliexpress rip off!
April 12, 2017

I gave it a try and ordered one item. I waited over two months and nothing show up at the door. Its a hit or miss. Aliexpress claims to be the middleman. But all they do is host scams. They will not help you settle anything. In the long run, you will be wasting money. There buyer protection plan sucks. It only benefits the seller. I lost all my money on my purchase and didn't received my item. Stay away from AliExpress.

Date of experience: April 12, 2017
RU
1 review
0 helpful votes
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I have been using the services of the Aliexpress
February 27, 2019

Hello! I have been using the services of the Aliexpress platform since 2016. I really like the protection of the buyer, in the case of an unfair seller. Recently, a search was changed to Ali with a bias on Russian sellers, it became more difficult to find the right product from China. Found a way out with the transition to the global English version. Many friends and relatives use my services for ordering goods with Aliexpress. All successful purchases on this site!

Date of experience: February 27, 2019
New Zealand
1 review
0 helpful votes
Follow Anthony K.
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Lets be straight to start, some of the products are straight out scam, poor quality or just don't show up. In Saying that, I have never had a single claim denied, and I have put in lots, if its not right, I lodge a dispute, and I am always fair about it. I have never had a dispute denied, and follow up from Ali has been amazing.
On the other side of the coin, most of the products have been as described and great quality, and exactly what I have ordered. I believe that the star rating system works well. Biggest problem, is being in New Zealand items take between 2 and 12 weeks to arrive, and some sellers are now using fake shipping information.

Date of experience: March 14, 2022
RU
4 reviews
4 helpful votes
Follow Irina K.
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A good trading platform with very wide range of goods. As shortcoming I consider only search system. Sorting is made not so successfully. For the rest everything completely arranges. Low prices, good goods. I am happy with purchases at aliexpress.
I recommend.

Date of experience: October 19, 2013
Australia
1 review
7 helpful votes
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I bought a camera case from ali for $16, at home $65. It was exactly as shown on the website. It said it would take 3 weeks to deliver, it took 1 day longer, that's fine. I was very pleased all round.

Date of experience: December 1, 2014
New Jersey
1 review
4 helpful votes
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Rip off
June 8, 2015

They steal pictures from other websites and act like that's what your getting but then you receive low quality look alike items that look nothing like what u ordered. Can't even read packing slip it's in Chinese so you can't even return it. Lost 80 dollars.

Date of experience: June 8, 2015
GB
1 review
8 helpful votes
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Day light robbery
July 4, 2020

Sellers send faulty products and refuse a refund. You have to return faulty goods at own cost. No Live Chat and Buyer Protection is a complete waste of time. If you pay extra to quick delivery this is another con.

Date of experience: June 4, 2020
France
1 review
0 helpful votes
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2 tablets bought for my family.
Misleading ads and 2 tablets received very poor quality.
You protest, you open a dispute (with photos)... it's too late.
The scam is well run and aliexpress pretends to play the middleman.
Don't buy from them!

Date of experience: April 24, 2023
Canada
2 reviews
18 helpful votes
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I appreciate finding increasingshoes.com because buying height increasing shoes is something that I feel more comfortable with in private. The site was quick, efficient, and the delivery was on time. The shoes themselves are great. They look really natural, are stylish, and give me a couple extra inches which helps with my confidence when I go out on a Friday or Saturday night. If you're looking for great elevator shoes that look good and feel good, look no further. Glad I found them. Thanks.

Date of experience: December 11, 2013
Czechia
1 review
0 helpful votes
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A lot of treasures
June 3, 2019

I buy there for example some chinese clothes which i like a lot and some cheap practical things. When something is wrong they help or send money back. I love aliexpress and i give great compliments to all hard-working people in china!

Date of experience: June 3, 2019

Overview

AliExpress has a rating of 2 stars from 8,020 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AliExpress most frequently mention customer service, tracking number and credit card. AliExpress ranks 383rd among Wholesale sites.

service
1,615
value
1,518
shipping
1,558
returns
1,398
quality
1,459
This company responds to reviews on average within 3 days
+1730