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AliExpress

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Australia
1 review
7 helpful votes
Follow Asif R.
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I have been using this website and it's associate website alibaba for last 5 years and placed individual orders. I have never received any faulty or wrong item. Most of the order placed were with free shipping and the average free shipping time was 10-20 for Australia and 20-40 days for Pakistan. The prices are very cheap and it is always better to buy direct source from China rather than from the seller who is importing from China and selling at huge profit margin.

Date of experience: October 25, 2014
Hong Kong
1 review
1 helpful vote
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Never had a problem so far.
I see a lot of reviews that are negative. But let's face it online shopping has never been risk free. And when you do have a bad experience, the first thing you do is go to a site like this. For me though, I just treat it like gambling. If you can't afford to lose it, then don't gamble.

Date of experience: July 3, 2021
Nevada
2 reviews
14 helpful votes
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I am not sure why people complain about AliExpress. I have been exceptionally happy with EVERYTHING I purchased. The wait time to receive the items sometimes takes a couple weeks or so, but the products are excellent and better than some of the U.S. made products. I am sorry to say! The only issue is that Chinese sizes are not like American sizes so order 1 to 2 sizes bigger than you usually would order. Otherwise, I will continue to shop at AliExpress! You cannot beat their prices

Date of experience: October 21, 2014
Canada
3 reviews
6 helpful votes
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Ali Express
June 1, 2016

DO NOT ORDER from this business. Ordered a set of string lights ($77.46), they didn't work they sent another conversion plug, still doesn't work. Went to send them back and with Canada Post it will cost me $88.04 for postal to return them. Also at the same time I placed my first order also order two 33 foot remote string lights. The seller sent one 55 foot lights and said that they sent two and that I was lying! Keep your money, cheap junk!

Date of experience: June 1, 2016
Canada
3 reviews
7 helpful votes
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Not anymore. For the same products Amazon or even eBay now have the same prices and Amazon ships much faster. Aliexpress harbours too many junk seller, tolerates too much false advertising from those sellers and have no Customer Service to speak of. Of course you can always open a dispute to right the wrong but the algorithm that judges the matter seems to have always the same answer: send it back at your own expense---that too often exceeds in postage cost the value of the item.

Date of experience: January 21, 2020
Italy
1 review
0 helpful votes
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I had wait about 3 months for a package, i ask seller to send again e refuse and say I give him wrong address.
Obviously address it's right, register on Aliexpress from years and got many package at that address.

Date of experience: March 13, 2022
Australia
1 review
6 helpful votes
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Total rip off!
October 30, 2015

I wish i read this review site before purchasing from Aliexpress. Two months waiting for purchase, nothing, zip, zilch, zero. Opened a dispute, apparently I will get a refund. Yeah right
Pull the other leg. Luckily my purchase was only $10. Scam and a rip off. Zero stars if the option was available.

Date of experience: October 30, 2015
Illinois
1 review
1 helpful vote
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I ordered shoes and Suit from this Ali -express more than 4months ago, they took my money and I never received my order. Am about contacting my bank for a refund now.
Anyone thinking of buying anything from this platform should think twice so that you don't fall a victim of their scam.

Date of experience: March 22, 2021
Utah
1 review
0 helpful votes
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I have purchased quite a few items here. So far mostly instrument parts, tuning pegs, batteries, pickups. I bought a guitar, a really nice guitar for real cheap. I decided at that point I was taking a risk and was totally prepared to lose my money. It was too good to be true. I get an email from aliexpress security a couple of days later saying that the transaction had been frozen and was being investigated. Said it would take 3-15 days and if the shipper could not show proof my money would be refunded from that point in 10-20 days I think. I was still leery. I decided to wait the entire time before even checking. I just checked and the refund was deposited into my account about two weeks after the first email. There is some stuff there that seems too good to be true so I would be careful. I've been very lucky and extremely pleased with my entire experience.

Date of experience: May 1, 2014
Canada
1 review
0 helpful votes
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Order lost
March 23, 2024

Never got my order and will not get any refund. SCAM Postal service said they try to delivery. I have video recorded doorbell and no one ever try to deliver. No possible way to contact the shipping company they use

Date of experience: March 23, 2024
AliExpress C. AliExpress Rep
over a year old

Dear Customer,
We are very sorry to have caused you an unpleasant shopping experience.
If you encounter any problems during the shopping process, please contact the AliExpress Help Center and we will be more than happy to help you deal with the problem.
Sincerely,
AliExpress Customer Service Team

New York
1 review
0 helpful votes
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Ali Express Service Not What it was when I started
November 12, 2018

My experience at first was I wanted everything. I love the Site it is set up well but I stopped using wish when I had a few bad experiences. Unlike Ali they sided with the vendor. Now slowly you actually have people buying from other people and selling. You also have people buying from Amazon and selling. Rules are slowly out the window for some quality wise. I just had a vendor make me believe my $60.00 order was coming any day. But not only did it not come it was never sent. It was all Bull #$%&. And get a bunch of people buying and never sending making interest over 2 months on the money. Please send me an application on how I can Start my site. I can actually get deliveries out faster that anyone.

Date of experience: November 11, 2018
California
1 review
4 helpful votes
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This company is blatantly stealing artist's original designs and using them as their own. They even go so far as to take the photo that the artists and designers shoot! I urge you to please support small American businesses. It's good for the U.S. economy, and you'll have an original, well-made, hand-crafted product.

Date of experience: May 9, 2015
GB
1 review
0 helpful votes
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Thank you!
June 23, 2019

For me, who are part of those who have to save for my hobby, electronics, this site is more than welcome.
Alibaba, in my opinion, has managed to provide the environment where sellers and buyers are earning together.
You did a great job here and that's why I want to thank you again!

Date of experience: June 23, 2019
India
1 review
7 helpful votes
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Cheap and Cheat
July 18, 2018

Hello,

I would never recommend you AliExpress.
They have cheated on my orders. I have placed my orders in Dec 2017. Today is July 19,2018 still i have not revived my order. And am asking for refund from the month of MARCH 2018. They do not want pay me back or delivery the items. Every single day they are dragging it.Its pathetic.

Date of experience: July 18, 2018
Ohio
1 review
0 helpful votes
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Go Amazon
October 19, 2021

Although the price + shipping is slightly lower than Amazon, overall quality and customer service is suboptimal. I have been purchasing from AliExpress for about a year, no impressive product at all. This is a channel to ship counterfeit / low quality products from TaoBao. Avoid it. The slight cost saving is totally not worth it. You end up paying useless products. There is no customer service number you can find.

Date of experience: October 19, 2021
New Zealand
1 review
2 helpful votes
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Order comes. Delivery status says it never left the country of origin. Vendor says just be patient a little longer, its on the way... and the buyer protection cunningly expires. I go through the whole dispute resolution process and they promise a refund. Months pass, nothing. I do it again. Same promises. I ask for a follow up confirmation by email, nothing.

Date of experience: August 23, 2018
Canada
1 review
5 helpful votes
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I ordered a pair of shoes from this company with expedited shipping (1 - 3 business days). It has now been three weeks in which I have just asked for a refund. You cannot talk to anyone at the company and they rarely respond to email.

Before purchasing shoes try calling the company, see if you can talk to someone. It's a scam

Date of experience: February 11, 2016
Netherlands
2 reviews
14 helpful votes
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Shipping time is 2-3 weeks on average. The quality of the products isn't great, but if you read carefully before you buy, you know what you are getting.

I bought some unusual gifts for friends, clothes for myself, small electronics and replacements parts for my phone. Never had any issues with sellers. Sure, the shirts I got are a little too big around the shoulders and the quality isn't amazing, but they are affordable and are better quality than the shirts at Primark for the same price.

If something doesn't fit, I just re-sell it.

Date of experience: May 14, 2017
Hungary
1 review
9 helpful votes
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The delivery company failed to deliver the package twice where I was at home. And the delivery company did not allow me to pick it up either. I started around 10 chats about this package with Ali Express trying to get help with the delivery problem. Still then it was sent back to China. And Ali Express decided they did not want to return the money.

That company has no integrity and will steal your money if they can. Avoid at all costs.

Date of experience: May 15, 2022
Ukraine
2 reviews
7 helpful votes
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Too many fake prices, too many sellers who use unfair methods of increasing store rank. Too much my time wasted for buying nothing. I pay, seller's order rank increasing, seller lies that doesn't have this in stock, order closed, money refunded, seller continues to sell these goods for another price.
This must be punished seriously, but Aliexpress doesn't care and doesn't allow to leave reviews if order was not shipped.

Date of experience: March 15, 2016

Overview

AliExpress has a rating of 2 stars from 8,019 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AliExpress most frequently mention customer service, tracking number and credit card. AliExpress ranks 383rd among Wholesale sites.

service
1,616
value
1,519
shipping
1,559
returns
1,399
quality
1,460
This company responds to reviews on average within 3 days
+1730