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AliExpress

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Canada
1 review
7 helpful votes
Follow John S.
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Don't buy from increasingshoes - the shoe models are often fake leather. There's some type of plastic leather wrap around the shoe that bubbles off the moment you walk in them. If you rub against anything, the fake leather wrap rips like paper - total garbage.

You'll spend over $100 per pair, and when it arrives you may as well throw them out. Increasingshoes is a psychotic company.

Date of experience: January 3, 2012
Nebraska
1 review
5 helpful votes
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Made two purchases around the same time. Both were not authentic and junk.

On one, requested a refund of the items 'held in customs for reasons unknown' and the seller rejected it.

Was forced to charge back my credit card to stay within 90 days of the charge.

Will not buy from them again!

Date of experience: January 1, 2017
California
1 review
2 helpful votes
Follow Thach L.
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There are good sellers that treated you fairly, but some are not. Description of the things are varied, such as measurements, materials and especially their sizes. They're Asian size in general for clothing but sometimes the sellers don't know what they are doing. Making a purchase is about 50/50 chance but returning is not smooth as I experienced it. The lower section ask the proof of purchase which I already returned my merchandise but sellers pretended not received even with my mailing receipts.

Date of experience: January 27, 2023
Turkey
1 review
6 helpful votes
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THIEF ALIEXPRESS
January 7, 2018

Aliexpress continues to fraud. The buyers are getting their reward coins from their hands. It fakes with counterfeit and high priced products. They also distribute them as gifts only to their relatives.

https://www.facebook.com/photo.php?fbid=**************&set=pcb**************765&type=3&theater

+4
Date of experience: January 7, 2018
Texas
2 reviews
0 helpful votes
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Ordered never received
August 7, 2023

I ordered a guitar back on April 26th and it's now August 7. I have messaged the seller several times and no longer get a response. He has given me a new tracking number twice but the so called package never moves. It's pretty safe to say by now that I got ripped off.

Date of experience: August 7, 2023
Virginia
1 review
13 helpful votes
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It's a total scam
May 22, 2023

Don't buy from AliEpress. It has no concerns for customers. The sellers are allowed to post fake advertisements and processed pictures to promote their inferior products. All they want is your money. No customer services or protection for buyers.It's a shame that many people got deceived by the sellers and AliEpress won't do anything to stop that.

Date of experience: May 22, 2023
GB
1 review
23 helpful votes
Follow MARIUS C.
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If you do not receive the correct item, you lose the money. Basically I received what it could be described as garbage instead of the item I ordered. I have sent pictures, but to no use. My claim is denied with a mumbo jumbo google translate explanation that make no sense.
All disputes are in favour of seller, that is the new policy

Date of experience: March 5, 2020
Czechia
3 reviews
4 helpful votes
Follow David T.
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I'm frequently using AliExpress service for more than 10 years and till now was satisfied. In most of cases you get more than you pay. One should take into account that sometimes delivery can take long (especially if delivery is for free) and be careful in choice of the shop, i. E. read reviews and avoid too low priced products. Good point is that I was reimbursed in all (rare) cases when received a damaged product.

Date of experience: December 6, 2021
GB
2 reviews
0 helpful votes
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Use Alibaba instead
November 27, 2020

Sent £148.00 to supplier for goods, got stuck at customs no help whatsoever from AliExpress not even a tracking number that UK customs can track and I have not received good and nobody helps. Lost £148.00 Never again!

Date of experience: October 28, 2020
Florida
1 review
0 helpful votes
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Can't contact and now get emails wanting payment for items I have already paid for.
Very slow shipping if it ever gets here. Been waiting for 21/2 weeks. Can't contact customer service at all. Don't waste your money.

Date of experience: April 12, 2020
Texas
1 review
3 helpful votes
Follow Tee K.
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Save yourself the trouble. Customer protection is a joke, the retailers know it and as such do not take your disputes seriously. Unfortunately my credit card company CHASE is absolutely useless. Dont do business with Aliexpress or Chase.

Date of experience: February 22, 2018
Saudi Arabia
5 reviews
10 helpful votes
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I was not satisfied
August 11, 2018

First, some of the sellers I ordered goods from did not sent my order at all, or put wrong address or no address, I have never seen refund.
Second, shipment takes too long. More than one month, I am sorry but after more than one month I do not need it anymore, maybe was a gift, maybe something I need ASAP. I can go shopping on Amazon and will have it earlier, so it is not working for me. I will no longer use their service ans can not unfortunately recommend.

Date of experience: August 11, 2018
Oklahoma
1 review
28 helpful votes
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I ordered something from Aliexpress on March 21. It is now May 29 and it has not arrived. They took my money immediately, but no package to me. Their tracking system says it is in a "sorting center". It has been in the "sorting center" for over 2 months. It is obvious that this organization takes your money and then promises you that they will deliver at some point in the future until you finally give up. This place is nothing but organized theft. Stay away from them if you value your money.

Date of experience: May 29, 2020
Florida
3 reviews
6 helpful votes
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They do sell high quality shoes, I'm absolutely happy with my purchase. Im placing another order at the end of the week. I love the price also, and the shipping was extremely fast. Excellent customer service i must save. I love Increasingshoes.com. My cousin has also placed orders, he was pleased as well, he is the one who directed me to the website. My brother is also ordering, he lives in germany. We are little guys but these shoes are perfect. And ad a bit of confidence..

Date of experience: December 6, 2013
North Macedonia
1 review
18 helpful votes
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Terrible service
July 25, 2020

Their customer support is terrible. First, they can prolong the declared delivery time whenever they want and how much they want and buyer have no right to object at all. Especially when their "Aliexpress standard shipping" is involved. In such cases you have no rights at all. In those cases they are also prolonging the dispute solving for several weeks, trying to avoid refunding, and are not responding to buyers. I have bought a lot of things there before, but I won't do that any more.Don't buy there, and avoid problems

Date of experience: June 25, 2020
Colorado
1 review
4 helpful votes
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Save yourself
March 26, 2019

In my case the product never showed up, the website did not record the order but charged me anyway, and I had to dispute their charge with my CC company since I could get no answer from them.
And I have a hard time believing their positive reviews.
Save yourself.

Date of experience: March 26, 2019
Switzerland
1 review
0 helpful votes
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Roland
March 27, 2019

Very positive experience in general through many years of buying via Aliexpress. Naturally, with the volume orders there has been a few negative purchases, either due to receipt of a defective article or not fully operational as expected. Refunds were provided in the majority of cases, thanks to Aliexpress intervention.

Date of experience: March 27, 2019
Jersey
1 review
0 helpful votes
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LOVE THIS SITE
November 2, 2018

I have used Ali Express for more than 4 years now! & it's reliable & trustworthy. The sellers do not get their money until we get our purchases! The prices are about a 2/3rd cheaper then anywhere else, however, we have to remember that to get things to the UK quickly we have to pay a premium or use the free post & wait for a little. We just need to be a little more organised when ordering baring dates in mind! Always give at least 6 weeks for delivery. It generally comes a lot sooner than that though, remember to order early for Xmas! On that note, I give this site 100/100...

Date of experience: October 31, 2018
South Africa
1 review
5 helpful votes
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Terrible
April 25, 2016

I ordered two pairs of shorts in November. They have still not arrived and it's almost the end of March. The seller used to reply to me but has stopped- the sellers name is Love MJ. So no one order from this seller because they will not receive their goods.

Date of experience: April 25, 2016
California
1 review
5 helpful votes
Follow Lona S.
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I received my money back from PayPal. If you buy on AliExpress, be sure to use PayPal.

Vendor has since come through on another "test" order, followed by a couple other orders. Product is the reason for the 4 instead of 5. You know, you get what you pay for.

Date of experience: December 27, 2022

Oleeya Rhinestons & AliExpress:
May 19, 2021
Previous review

I am dabbling in T-Shirt customization, and decided to order some stones from OLeeya Rhinestones on Aliexpress. They were ok & I ordered again to continue practicing on Tees.

Well this company never sent my order, as a matter of fact, they cancelled it after marking "shipped". I sent the seller a message asking for a refund, and they refused saying that I needed to dispute with Aliexpress.
This meant that I could not apply for a refund until the "anticipated arrival date"as they erroneously marked it shipped.

So I'm out $26, and I won't be going through AliExpress again. Not only do they have thieves among their sellers like OLeeya Rhinestones, but they don't have any assistance to offer, and in reality, there is no buyer protection.

Date of experience: May 19, 2021

Overview

AliExpress has a rating of 2 stars from 8,020 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AliExpress most frequently mention customer service, tracking number and credit card. AliExpress ranks 383rd among Wholesale sites.

service
1,615
value
1,518
shipping
1,558
returns
1,398
quality
1,459
This company responds to reviews on average within 3 days
+1730