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AliExpress

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Illinois
2 reviews
6 helpful votes
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So far So Good!
April 26, 2015

At first like most I was very skeptical to order from AliExpress but decided to risk it and go ahead anyway, I had amazing contact with my seller, he wrote back almost instantly throughout the time I ordered till i received my product and even after he offered me a discounted price if i ever ordered again, my product came in great shape and will likely be ordering again asap, the only slight issue i had was the shipping took about 10 days which was displayed from 5-15 days so it was honest and even earlier then said but i just hated waiting lol I tagged a review of my product watch if you are interested thanks! https://youtu.be/flfpvvvxYcE

Date of experience: April 26, 2015
Nevada
2 reviews
0 helpful votes
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When I first came on here I bought tons of clothes and cancelled orders and never recieved that money back. I did not know about dispute at the time. Hundreds of dollars lost, get educated so it doesn't happen to you.

Date of experience: October 8, 2018
Ukraine
1 review
0 helpful votes
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Aliexpress a great website! Very many times bought, here to see prices. All always came very quickly. This product is always received a quality! Last time ordered tourist knife in MaXin' s store, Store No. *******, the seller sent the item at the second day after the order to Ukraine has come for 3 weeks. I was satisfied.

Date of experience: April 17, 2014
California
1 review
5 helpful votes
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Shop Smart
June 11, 2015

From the start always knew that this is a marketplace, meaning that there will be many selleers, with various sellers.
Good thing they provide rating and review mechanism, so always read those before deciding to make any purchase.
So far so good, no problem at all.

Date of experience: June 10, 2015
Norway
1 review
0 helpful votes
Follow Haak S.
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Big scam
November 15, 2020

WARNING!
1:
Products does not arrive. Tracking says returned to seller...
2:
No cusomer service! No contact info or help, when your items does not arrive
3:
Plenty og web page errors, including the "open dispute"... I had 5 different errors at one time!

Stay away!

Date of experience: October 16, 2020
Canada
1 review
5 helpful votes
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Denied Refund
February 5, 2019

Received android stylus that did not work. Requested refund. Was asked for proof, sent a picture of the pen, did not know what other proof to send. Without any further communication my refund or resend was denied. Will never deal with this scam outfit again. North America has better with eBay and Amazon. They have good customer service, Aliexpress doesn't know what customer service is.

Date of experience: February 5, 2019
New Jersey
1 review
2 helpful votes
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Be Careful!
April 18, 2017

Careful when shopping on this site. The goods are Chinese. VERY VERY cheap quality. I ordered some 40pc souvenirs for my wedding ($126) they came rusted and stained. Only three were in acceptable condition.

I opened a dispute to return them and hopefully receive a refund. They didn't refuse the refund yet they expect me to pay the shipping fees ($336- from New Jersey to China).

Good LUCK!

Date of experience: April 18, 2017
Australia
3 reviews
6 helpful votes
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Do not purchase from this seller on alibaba.
We required a promotional product for a specific event/date. We advised them of our timeframe (with weeks to spare before the actual event) and they assured us there was more than enough time for production/shipping. The deadline passed and by the time the actual event had arrived, the promotional products still had not been received.
We had already paid for the products and did not receive them in time for the event.
We approached them to work out appropriate recourse, offering a number of options. They refused to work with us on anything and the whole thing turned into a terrible, drawn out experience in which we ultimately lost our money.

Date of experience: July 8, 2015
Australia
1 review
3 helpful votes
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The worst rip off!
January 25, 2017

Bought one of two back packs offered. They sent the wrong (smaller) one. When I complained they asked me to keep the smaller bag and next time I get a discount.
Long story cut short... after a lot of back and forth (they ended up mocking me and sending crying emotive) they refunded me half. Now I'm stuck with a useless bag I don't want. Go back to Ebay. This mob are a rip off!

Date of experience: January 25, 2017
South Africa
2 reviews
2 helpful votes
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Satisfied customer
October 26, 2017

I started purchasing from aliexpress last year Juluy 2017. Ever since my experience from buying goods is marvelous. They solve whatever problem i may have quickly. They deliver quality products so far. But sometimes their shipping took a bit long but it is worth a wait. Their clothes cost less and their shipping is free mostly. I love buying my clothes here body creams etc and etc. you won't regret buying here. I am happy that i meet this reliable site. Thank you so much about your service. I recommend you from all other sites out there. Just take your chance once then you'll be happy just like me.

Date of experience: October 26, 2017
GB
1 review
3 helpful votes
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Cowboys!
October 24, 2017

Do not use this company, they sent me the wrong size boots even though the order clearly stated the required size. The seller did not respond to my complaint and Ali express locked my account and I can't get access to sort the problem.
Avoid these guys at all cost, they are crooks!

Date of experience: October 24, 2017
Austria
1 review
6 helpful votes
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Buyer beware. Poor support is provided in issues with stores. Despite loads of evidence and chats with assurances that you will receive feedback if you have issues the offer of support is empty. Some stores are honest but a number rip you off, send the buyer wrong items and all it appears knowing that AliExpress with support deception and the dishonest sellers for a profit. As someone here already said, "Customer support is a joke..."

Date of experience: February 23, 2018
New Jersey
1 review
5 helpful votes
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I have read many of the reviews, I would guess that for every 2 positive reviews there are 20 bad reviews. I also had a very bad experience with Aliexpress. I have to believe they are very much aware of what they are doing, it took 7 weeks for my delivery.
I purchased a watch it never worked from day one. I tried returning the item that whole process was a joke. I paid $ 85.00
They give you a tracking number however they later advised me that my purchase had to pass through 3 separate ports.
Singapore, China and somewhere else I can't recall, then I told due to inclement weather in Pacific ocean there would be additional delays. They know because they are not a company operating in the United States they are not subject to stringent laws and penalties so in short they screw us with impunity.
BUYER BE WAR STAY AWAY...

Date of experience: October 28, 2014
Texas
1 review
0 helpful votes
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Ordered shoes in size 8 U.S. they sent size 6.5 or so and said that was Chinese size 8. I asked them why a U.S. buyer would order a Chinese size in scale. No answer. Shoes about $120. To return them $61 with little chance they would refund $121, so didn't send. This is their way of offloading shoes in stock. Would NEVER do business with AliExpress ever again.

Date of experience: November 2, 2023
DO
1 review
0 helpful votes
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Do not buy from them
November 15, 2023

They give you a hard time when it comes to return your item. Be careful. I have been trying to return a dress that didn't fit they way it should be and they are giving me a very hard time and telling me that if I didn't want the dress why did I ordered it. So rude. I'm forced to keep the dress that doesn't fit right and lose my money.

Date of experience: November 15, 2023
Malaysia
1 review
3 helpful votes
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I paid for colmi watch Order No: ************** on Feb. 06 2018. The watch was shipped with missing strap and defective battery which could not be charged. Shipping charges to return to supplier costs nearly as much as the cost of the watch. Aliexpress buyer protection programme is just fake

Date of experience: March 6, 2018
New Hampshire
1 review
6 helpful votes
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Bought so many things for Christmas for my wife. 80% of items never came and they say shipped and signed for. Don't buy anything here. Quality is so bad and they are all Liars. Chinese Rip Off Site. Stay Away America

Date of experience: December 18, 2016
GB
1 review
6 helpful votes
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A Pure Scam site
March 10, 2018

A website gives you insight into many products and promise of payment protections, but it is all scam, the time period for any dispute is only 15 days from the time of getting products, but if the products fail to work after 15 days there are no protections. As for Chinese product they only work for two weeks and they fail. One cannot open dispute or cannot contact Ali express for customer services. I encourage do not buy anything from Aliexpress. Please see reviews.

Date of experience: March 10, 2018
North Carolina
1 review
1 helpful vote
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Dude i keep trying too order something on the site, like the payment goes through, and a few moments later, it says in my email that the order was closed and the money was refunded. Im so confused. I keep trying too talk too the sellers and they have no idea what im talking about, and then im emailing these people like crazy and trying too verify that my card is not fraud but nothing works. I see that they go through escrow so i dont know if theirs some specific specifications i need to do in order too be approved, its driving me nuts, im really trying too order this specific thing on their Thats really cheap, and these people must want to drive me crazy!

Date of experience: May 18, 2012
Kansas
2 reviews
9 helpful votes
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Meh
August 6, 2016

I would say buying small items were fine for me but Ordering clothes on Aliexpress is $#*!. The items are never accurate as the picture are shown. Sellers make items pricey when other sellers make items way cheaper, enough though it's the same product. CareMer China Co., Ltd was so persistent on me changing the dispute title. I would see a t-shirt cost around 5 dollars and Then a couple of months or weeks go by it's 10 bucks!

Date of experience: August 6, 2016

Overview

AliExpress has a rating of 2 stars from 8,020 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AliExpress most frequently mention customer service, tracking number and credit card. AliExpress ranks 383rd among Wholesale sites.

service
1,615
value
1,518
shipping
1,558
returns
1,398
quality
1,459
This company responds to reviews on average within 3 days
+1730