AliExpress

I was treated very ugly by one of the Aliexpress dealers. Despite my several customer care requests, no one has taken the matter seriously so far. I expected an apology from the seller and removal of the offensive comment from Aliexpress.
I am a diamond buyer and unfortunately I have a sad conclusion - Aliexpress does not help buyers but protects rude sellers. If a wish to get Covid from a rogue seller breaks the rules of Aliexpress, I don't understand how this can't be handled for couple months. Unless such seller's behavior is in the cannons of Aliexpress good practice...

I ordered an item 2 months ago and when I asked yiwu ye about the shipment, he would send me a tracking number and a link. This has been going on for a while and I started to get frustrated. I told this person that I've been waiting a long time and that there is no update on the shipped item. It shows that my item is still in Hong Kong. What the heck? All this person responded was the tracking number and link? Don't they know how to communicate? I just opened a dispute, so we'll see if the corporation will step in and help. They better, because their website has the customer protection stamp on it. If they don't do what their website says, I will sue them. I don't care how much I've spent on the item... the fact that they are avoiding my complaint and not compromising with me, shows that they are dishonest. Again, if I don't get my money back, I will sue them

I ordred tile & paid in full $263.88 Few days later AliExpress started sending me emails regarding order. I was unable to view them because they locked me out of account that was created for ordering purposes. Today while on live chat w them (the only way to contact them) I found out they cancelled my order. While attempting to either get merchandise or Refund, they terminated live chat, dishing out kind words! Taking it up a bank (had to cancel my bank card) & law enforcement authorities. BEWARE

Bought 20 mini bugs from Charlie Luna at AliExpress snd only received 1 ($48 for 30 was charged) I put in a dispute and Charlie Luna promised to send me the remaining order but first I needed to drop dispute. I agreed. Waited then when I asked about my order they said I needed to give a good review. I trusted them stil and did. Still no order so they then asked me to pay postage again which I thought was okay another $4.68 but today I got only 1. So I've paid over $50 for 2 x $1.99 bugs.
Don't use them. Ali express are hard to contact and you get no help. Especially don't use Charlie Luna pet supplies.

AliExpress guarantees a refund 60 days after ordering if the package is not received. Guess what, I'm on day 66 and they just told me that because the tracking number on China Post said the package left China, that it is still on the way and they reset the clock another 60 days. Apparently as long as the tracking number exists, they will reset the clock. If the parcel never arrives, there is no refund as the tracking number will still show it is on the way. Chinese business ethics and logic at their finest. I'm out $200, yes $200. Unbelievable, I wish I had read the reviews here first. Best to stick to Ebay. You can even get a better price on Ebay for most things and Ebay and Paypal stand behind their guarantees.

I ordered three products from there: a leather bag, a pair of shoes, and an evening dress. Their merchandise is of very low quality. The only item that's okay is the bag, and that's probably because I paid as much for it as I would have paid at home. The shoes and the dress, however, I took one look at them and threw them into the donation bin. The quality of both items was horrible, despite all the 900+ positive reviews, and the size of shoes was wrong. After that, I decided not to buy from this website again. I don't like wasting money on junk.

Please don't buy anything from AliExpress seller "SEESKY No. 1 Boutique Shop". They are doing fraud. I have bought a shirt from there. Got received
1) Product quality is so poor, 2) All the Buttonhole are not proper. 3) Threads of Buttonhole are sticking while opening. 4) Extra threads are not properly trim from the every place of shirt. 5) Shirt cuff is so short in length 6) Stitching are very very loose. I have sent the photos as proof. But they wants to me keep the shirt and returning $1 only to keep this matter silence. Shirt is looking an used one.

I bought from that site a few times, every time has a problem. Almost all of the item they put in their pictures are not the same as the product you receive. The seller won't respond you once they get paid. It's hard to get the refund. No customer services. I still didn't receive the refund they were supposed to give me in 7 days. Do not buy from that site. Even though it's cheap, but it's not worth it because they picture and description doesn't math what you get at all. You will get a piece of junk and regret about that.

Sadly, my printhead part never arrived due to many mistakes on the part of the USPS. After realizing this I contacted Ali and asked if they could return or refund my money - they gave me the run around for months, waiting for the part to be returned. Since I had not received the part I had given them a less than satisfactory review on their site, and now, even though the part was returned and is in their possession again, they refuse to refund my money as I gave them a bad review. I told them I would happily rewrite it, but they time limit has passed for making changes to the review. So, I'm out some cash. Not a good way of doing business, even though the initial fault was of the USPS (who I had some words with as well, mind you)! Very disappointing.

I had an order recvd on 2/7/24.3 of the 10 items were defective. That's a 33% defective rate.
I returned the items after checking the remaining shipment on 2/14/2024. They recv'd the return on 2/20/2024 at 11:34 AM. They claim that it takes 30 days from the date I shipped the item to them. So today is day 31. Still no refund for their defective items.

I found 2 great sellers there out of 12 orders I placed. It took two months to get my money back. Stay far away. If you do, always use Paypal, no matter what they seller says. Paypal will always refund you of the seller is fake or gives you the run around. I lost alot of customers because of the site. They act like they ship when they don't and by the time you look around, the sellers have closed their stores. The customer service really doesn't exist. They email you but really doesn't help solve anything. The refund process takes about 30-60 days unless you use Paypal. Stick with Paypal payments only.

AliExpress has lots of cheap products, however I had some communication difficulties with sellers since a lot of them don't speak english, so basically if there's any questions regarding product I'd recommend trying to find it out via feedback, lots of customers leave their reviews regarding the product - what was different and when it arrived. Also I'd recommend buying products from sellers with some medals and those who are rated well as I didn't experience any problems with them when it comes to not receiving the product and/or the refund.

The product never arrived. Opened a dispute for refund after 60 days. Spoke to the customer service agent and they are not doing anything apart from sending copy and paste messages. So far 30 days after opening the dispute and the agents are promising that Aliexpress will step in and will issue refund in 48 hours. Several 48 hrs passed and no refund. Whenever I contact the agents, the same story again from them, but no refund.

Never buy from Alibaba group of companies. They are thieves, looting the money.

I usually go here to buy shirts or accessories. Don't buy anything too expensive, most of the time the photos are taken from other sites and the quality turns out to be very cheap. Always check reviews and the photos in them. Most of the things that are too cheap are nothing like the descriptions. I suggest you not to buy bottoms (skirts, jeans) or anything else that has to fit perfectly. Always buy clothes a size bigger than what you usually wear. If you like cute and cheap things and you don't really care about quality this might be your Heaven.

I ordered too many things from aliexpress and on the same day all items protection was running out waited for more time extended time but didn't get items that's why i opened more the 5 disputes together and i got my account disabled more the 5 times connected with their support team via live chat and always false promises i loose money on my remaining orders as i was not able to open disputes but for which i opened the favored the seller because my account was disabled.

They are big, They don't care who's buy or not as they have too many customers if they loose few then no worries.

This is my last time i used it, Never ever will use aliexpress again.

I have ordered numerous products from Aliexpress over a two year period and have never run into any problems at all. Everything has been delivered fairly quickly and everything has been as descibed. Each to their own, but my experience has been very good.