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Indonesia
1 review
1 helpful vote
Follow Zulfajri.m S.
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Refund issues
November 10, 2022

My report was not responded to quickly I was disappointed with the service from aliexpress. Refund issuse. There is no definite explanation. I have to wait 3-20 working days, it's time, nothing goes to the bank. My transfer doesn't show up. I'm very disappointed.

Date of experience: November 10, 2022
GB
1 review
4 helpful votes
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I placed 2 orders for USB/Ethernet converters ************** & **************), plugged them into my raspberry pi & they worked for a few minutes, then the network hung. Tried swapping raspberry pi's, no luck. Tried a different Amazon version, and no issues. I queried with the vendor who strung me along asking all sorts of questions, then once out of the dispute window they're being even more useless. What a waste of money.

Another order was for a bike repair kit ( **************) and it just didn't arrive, I was asked to wait, then when out of the dispute window it was clear they only intended to take my money and had no intention to send me the product.

I will however say 80% of my orders arrive without issue, but 20% is too high for issues like this to occur. I prefer to use Amazon, especially for anything electric, and valued over USD10.

Date of experience: July 15, 2019
Singapore
6 reviews
7 helpful votes
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Made 78 order so far only 1 lost in shipping. Not bad for marketplace fast for refund and reply from seller is fast. No communication error. Only bad so far is too many thing to shop lots of assortment if you know how to find your ways.

Date of experience: December 16, 2015
Australia
1 review
4 helpful votes
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I have purchased a lot of things from Aliexpress. Orders from $5 to $2000.
My experience is very bad. The most recent issue is with
Order no.: **************
Seller: JOMOO Electronic Technology Co., Ltd Store No. *******
One of the screens was broken on arrival. Seller told me that he has sent a replacement. I requested to extend the time of seller protection. Now it is 32 days. No response. I asked for the tracking number.No response. I can't open a dispute because the time limit has gone. Seller protection was not extended despite requesting. Now I am loosing 135 USD. My second loss since 6 months. There is no option to contact Aliexpress either. The system is very bad. STAY AWAY

Date of experience: May 16, 2014
Washington
1 review
4 helpful votes
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Purchased an Orange Pi
February 8, 2017

Did not receive the package even though tracking indicated that it was "Delivered". I expressed for weeks with the seller and AliExpress and they "wanted proof I didn't receive it". Ended up not getting a refund or my product, very mad that I spent $62 for nothing.

Date of experience: February 8, 2017
New York
1 review
4 helpful votes
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They were great!
October 18, 2015

Ordered a flower girl dress at the last minute. They recommended expedited shipping. Everything was very reasonably priced. They took actual measurements by email communication. I live on east coast so we would email eachother when it was 11pm. Good and easy communication at that same time every night! Accurate shipping information. Beautiful dress. Very positive experience. Very happy!

Date of experience: October 18, 2015
Canada
1 review
0 helpful votes
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Buying from AliExpress is gambling. You never know if your order will be shipped and if the seller is honest. I did order a few times and it was fine but there are lots of scammers and they just let you know it was shipped when it wasn't. You wait a month and open dispute and some of the sellers would not even reply.
AliExpress has no policy to protect customers. None. It is automatic replies and they close your case if any problem without even looking into it. Shocking! I sent them my discussion with the seller and all the pictures evidence. Seller sent me one piece of the product instead of 29! They refused to refund. All the proof of communication and pictures was provided to aliexpress team. They closed the dispute without any action. Seriously? Did they even look into my case? Shocking! I lost more than $40
Not just sellers on AliExpress but AliExpress themself are scammers!

Date of experience: October 14, 2021
Canada
1 review
1 helpful vote
Follow Thu N.
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Can't believe it, don't help the buyer, the product is not good, it says free returns, but when the goods are damaged there is no return certificate, no reply, no help, just a scam, I will never come again. With aliexpress, don't believe it
I only buy products on TEMU which is very good, easy and safe
My name thuy canada, who live in canada please don't buy any here because not easy to return

Date of experience: May 23, 2024
AliExpress C. AliExpress Rep
11 months ago

Dear Customer,
Thanks for taking the time to bring this issue to our attention. Please accept our deepest apologies for any inconvenience you've faced.
If you need further assistance or have any additional questions, please don't hesitate to consult our Help Center at AliExpress.
We're sorry for the unpleasant experience for our loyal customer and will be continuously improving our service and be grateful for the opportunity to regain your confidence.
Sincerely,
AliExpress Customer Service Team

California
1 review
0 helpful votes
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Poor customer service
November 7, 2023

Ordered a tee shirt. X-Large. The shirt finally arrived after a prolonged delivery period and unfortunately is at least a size smaller if not two sizes. The quality is poor as evidenced by the design is peeling and it's supposed to be brand new. Now the exchange or refund process is horrible. Would not recommend.

Date of experience: November 7, 2023
California
1 review
0 helpful votes
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Love this website. You can find all the expensive things you've always wanted, for less than half the price! My biggest complaint is just searching for things on the site can be a little tedious. And the coupons are hard to figure out depending on the type.

Date of experience: September 17, 2019
Ireland
1 review
0 helpful votes
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The product selection is wide and you can typically find whatever it is you're looking for and then the prices are in the main, very good.
The typical challenge is shipping. Posting from China is slow and that might be understandable but then theres the odd instances where a product is shown as available/in stock but after confirming that payment has been received, the product isnt shipped straight away... sometimes with delays of weeks.
Apart from that, I use AliExpress pretty regularly and am pretty happy to continue.

Date of experience: December 5, 2019
RU
1 review
1 helpful vote
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For many years I have been using the services of sellers and the team of the Aliexpress website. I mainly buy small electronics for homemade products. I was always pleased with the product and service of Aliexpress. There are nuances when shopping for radio elements, but you need to know them. Many thanks to the site team and sellers. *******+

Date of experience: October 8, 2019
Canada
1 review
4 helpful votes
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Is this a scam?
May 23, 2017

Well, here's my experience. Ordered merchandise, never received but did pay for it. They wanted all kinds of info to "credit" me so I walked away. Wasn't about to provide them with more info to financially endanger me further. Oh well, lesson learned. Don't deal with this company.

Date of experience: May 23, 2017
Ohio
28 reviews
0 helpful votes
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So so
March 15, 2024

I recently purchased a T-shirt of average quality, and I have mixed feelings about it. On the positive side, the design is decent and the fabric feels comfortable against the skin. However, I noticed some stitching flaws and the material seems a bit thin and prone to stretching. While it's not the highest quality T-shirt I've owned, it's still wearable for casual occasions. Overall, I would describe it as an okay purchase, but I wouldn't expect it to last as long as higher quality alternatives.

Date of experience: March 15, 2024
New Zealand
2 reviews
5 helpful votes
Follow Ruki E.
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I supposedly bought a waterproof smart watch. Two weeks later the watch had a blueline through it then fogged up and stopped charging altogether. I tried to contact the seller he wanted me to post the faulty product back at my cost! I have been dealing with customer service representative - 3 in 3 months and nothing has been done. They keep saying they are very sorry for the inconvenience. I now basically have to write it off and put it down to a bad experience. Magic smart hlme is the store. Don't touch it!

Date of experience: October 4, 2016
Canada
1 review
1 helpful vote
Follow Monica M.
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AliExpress has some very good quality products available at wholesale prices. I've been very happy with what I've received from them. I've ordered 8 items. They were good quality. One seller sent me the wrong handbag and I negotiated a 50% discount. I was happy with that.

The cons are snail mail shipping, inconsistencies in quality among sellers, Asian sizing and not knowing 100% if what you are getting is what was described.

I did an AliExpress haul and review of 8 products I bought (handbags & clothes). These are my honest opinions of the products and company.

https://youtu.be/DqRSD6GCc9c
Monicasmoda.com

Date of experience: March 11, 2018
Australia
1 review
0 helpful votes
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Aliexpress company
December 28, 2015

Could you please tell us what was purchased for $55.47 from aliexpress.Com London GBR, as I did not think England was part of this. Money taken of our card. Have been happy with services but not sure about the above purchase, hope you can assist us. Thank you

Date of experience: December 27, 2015
Canada
1 review
0 helpful votes
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2 orders
January 3, 2014

2 orders
Order 1: World Cup replica trophy, order was received in 8 days well before Christmas. Product looked great! Full size replica, would've cost me $185 if i were to buy replica from Ebay.It cost me $83 on Aliexpress.My dad loved it! Great buy!
Order 2: Leather jacket with faux fur inside and collar, order was received in 9 days again well before Christmas. Jacket is pure BALLER! Super warm and looks deadly, cost me $180 best purchase, very pleased. Only thing you need to order a size bigger! Measure your own clothes and make sure you order a size bigger. Jacket looked thick so i did and it fits perfect. These guys sizes are tiny i usually fit into a L or XL had to order a 4XL from them. Happy Shopping

Date of experience: January 3, 2014
Alabama
1 review
2 helpful votes
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Buyer protection was of no use. I reached out to seller SEVERAL times telling them that I never received my package even though it showed delivered. The seller kept saying just wait due to COVID and contact post office, which I did multiple times before contacting seller. Post office could only tell me they would talk with carrier that supposedly delivered. Found out they delivered to a different apartment complex way across town, a month later and the office at complex kept saying they don't have it. AliExpress closed my claim instead of helping or refunding me, knowing that I didn't get my order. I will never order from them again and won't recommend anyone else. Lost out on $35 and no products.

Date of experience: June 20, 2020
Germany
1 review
0 helpful votes
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Experience with Aliexpress
December 3, 2019

I have bought a lot of beautiful articles byaliexpress, you should pay attention to the sizes! It is annoying that some shops do not update their shipping- options and you can not understand when the articles arrive in Germany!

Date of experience: December 3, 2019

Overview

AliExpress has a rating of 2 stars from 8,020 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AliExpress most frequently mention customer service, tracking number and credit card. AliExpress ranks 383rd among Wholesale sites.

service
1,615
value
1,518
shipping
1,558
returns
1,398
quality
1,459
This company responds to reviews on average within 3 days
+1730