AliExpress

I have been using Ali Express for about two years now: Watch out!

Clothing and any thing that fits on the human body will be too small for North Americans. My XXXL bike jacket fit my Medium son. Not even his girlfriend could get her hands in the bike gloves.

I usually order on November 11 for Christmas delivery. This year (2016) the items appear to take more than two months or not arrive at all

I bought LED bulbs that did not work. The seller insisted that I return them. The shipping by Canada Post was more than double the cost of the item.

Their settlement system takes way too long.

The items I buy are usually available on Amazon or one of those daily deal internet sites for about the same money only they arrive in a week or two.

Ordered a product that never came. Their Chat line is useless and the dispute process a scam. You can't dispute while your buyer protection is still valid and then once it isn't they say well you've missed the deadline for a dispute. Their Chat line are useless. They just keep repeating the same questions and nothing ever gets resolved. You have to contact the seller if something goes wrong and then they never respond.

I ordered a size 10 and was shipped a size 7. I have been contacting them for two weeks and they still have not solved my problem. I am a customer service rep and I know what GOOD customer service consist of. This is by far the WORST company. I will never ever purchase from you again... I learned my lesson USA baby :)

I have ordered many many items on this website. I am going on a very expensive vacation to the virgin islands and didn't have much money to spend on bikinis, dresses, shoes, sunglasses etc. for the trip. I read all of the horrible reviews and then decided to try it for myself. I started out only buying one sundress for $5 so that if it never came or was bad quality i wouldn't be upset. The dress ended up coming faster than expected and I absolutely loved it. I ordered all of my vacation clothes and accessories from the site. Now i'm ready to go and didn't spend an arm and a leg at victoria secret on bikinis! Thank you Aliexpress for a great experience. Btw-- to all of you who blame it being on the fact that they are "Chinese" get a life u racist pieces of s*it. Oh and you must not be able to read because most, about 95%, of the items you use, wear, buy are MADE IN CHINA!

Do not buy from BESTNAVY TECH Store. Sent me a bad DVD drive. Wanted me to pull up on the sides to fix it. Sent videos and pictures to dispute. Like many reviewers have already stated, the dispute always goes to the seller. They said I didn't have proof (even though the videos and pictures show a bad drive). This model isn't sustainable and eventually people will catch on. When you think you're saving money, you're not. Especially after you loose $100 and then just have to buy it from a reputable place that stands behind their products... like Amazon. Never again from aliexpress. Until they clean up their act, be prepared to kiss your money goodbye.

Overall as a service AliExpress is below average when you consider the length of time from order to delivery. Seriously, 30-60 days for delivery is way below what other online services offer. I realize that delivery time may be a limitation on the companies selling on AliExpress rather than AliExpress themselves but when compared with Amazon it really does make me consider whether the now minimal savings the AliExpress offers is worth it. I will certainly shop around before I place my next online order.

All the 5 star rated reviews on AliExpress at this website must have been written by AliExpress employees, I am sure.
Most of the products are unusably of poor quality and pathetic response from customer care. I strongly advise you not to take any chance with those Chinese shams. I bought a shaving brush and had a bitter experience in every aspects (counterfeit product, inappropriate and uncivilized behavior from the seller, poor response from customer care and eventually no refund) and decided not to buy from Aliexpress.com any more. Don't get tempted looking at the prices at aliexpress.com. Always buy from reliable source; It's worth spending little extra money and be assured of the the product quality and customer support.

I tried to purchase many items through Aliexpress and it truly is a hit and miss experience. If you value your nerves then stay clear away from this site. My success rate has been at best been 50 percent, and when purchases have gone wrong there dispute process forces you (the buyer) to prove that the seller has: lied, scammed, cheated, sent you the wrong item, sent you a faulty items... and many other problems that I don't have the space to describe here. The thousands of other bad reviews on this review site can't all be wrong... truly, if you must purchase as cheap as possible, then stick with ebay. At least you then have some chance of getting a fair outcome when something with your transaction goes wrong.

It's been 4 months since I made an order. I understand the lockdown issues worldwide. And didn't mind waiting. But after 4 months their tracking showed the product was returned to tune country of origin and yet they keep extending the delivery time and purchase protection is invalid. No one responds. Neither the supplier nor the platform. There is no way to chat with them because they just don't respond. It's the worst customer experience.

Aliexpress is both very good and very bad shop, that depends on your ability to communicate with the seller and support. Some sellers are OK, but none of them will match the standards of great retailers in your country.
First, you have to communicate the seller and it should become clear from the communication the item you received is faulty one. Then seller tells "it's your fault". Then you create a dispute, and you should point to somewhere which will clearly explain to Aliexpress arbiters it's not your fault but the sellers' one. And that's it.
Any seller can tell they offer 1, 2, 10 years of warranty. But you have to understand: there's no real warranty after you confirm the item is OK.

Most of items will have no issues, though - if you don't buy the cheapest one and read the reviews.
During the sale season you can buy same item for bigger price, or for lower price. :) Always look for promocodes and coupons during sale season, otherwise chances are you'll go for bigger prices :)

I sent for two waterproof cameras, one had all the items listed, whereas, the other one was missing a charger and battery. I contacted Oakes and he asked me to give him 5 stars while he sent the missing items. This was around July 2017, I am still waiting. Oakes said it was sent and Oakes does not respond at all the messages sent. All I can say is go somewhere else, eBay is good. As for Oakes, what a waste of time. Even Aliexpress are a waste of time too in the complaints area.

Ali express is great when you want to spend very little for products. They even do free shipping to New Zealand for many things. Shipping can take a while, but that free!

Some things are a little too cheap in quality, but in general, it's pretty good.

Only annoying thing is that people message you thanks for your order, your item has been shipped. Excuse me valued customer, please don't give less than 5 stars until you talk to me, don't open dispute, just message me etc etc. Try doing a good job and I will give you 5 stars!

You also automatically post feedback as anonymous, yet people message you and ask you to change it to 5 star!?!

I bought a lot of items from AliExpress and I find it one of the most reliable websites. The quite oftenly have the lowest or free shipping cost. I had some disputes with sellers but the sellers don't get their money before the buyer is satisfied. Better problem resolution than Ebay. There are a lot of cheap junk on the website, but you get what you pay for. I find the wide selection of products very helpful especially when you can't find specialist products in the local shops. Approach with care, and it is a great place to shop for specialist items and bargains...