AliExpress

I just received a call from my CC company. The day after my CC was billed by Aliexpress, there appeared another charge from another online service. My CC company had called about suspicious activity on my account. They canceled my account before other charges could appear. Looks like someone at Aliexpress is using CC for their own personal shopping spree. I'm glad my CC company discovered this theft before anything else could be charged. No more Aliexpress for me.

With over 1400 one star reviews - pay heed. Do not buy any lighting fixtures - not adaptable to American wiring. Tried to get a refund on item not received from Guangdong BSwells Trading Co., Ltd for $85.56. Kept insisting I received item without zip code on address even though I had entered correct address. Am not even going to pursue. Karma will deal with it. Told me on website refund given - Maybe back in their pocket - not mine! Had to give it one star even though I didn't want to give it any!

Things do not arrive, refunds are partial. To save a couple of euros, at the end you spend time and lose money (they do not refund you all). Avoid buy on Aliexpress/Alibaba if you live in Europe. Spend some euros more and get your things early and securely.

I ordered one of their products and it looked like someone already used the item(it did not look new).
I wanted to return the item but what I learned was that "increasingshoes.com" would subtract the shipping cost from the returning amount. Of course I had to pay for costs for returning the item.
By the way, the some kind of chemical smell from the shoes was terrible.
That was a very cheap product compared to what I pad(paid 130 dollars)

Absolutely beyond the joke, crap products, very poor customer skills,disappointed, dont recommend this site, have to delite my account with them, useless to have it. Definitely will not buy anything with them.

Aliexpress has removed all past vestiges of a "customer support" interface and replaced it with a useless "bot" named "Eva" that is incapable of doing anything beyond trivial analysis of the text you input and then directing you to another page on the Aliexpress web site. The bot is unable to deal with any complex issues, and Aliexpress has eliminated any capability to connect to an actual human.
In addition Aliexpress changed their transportation system for "basic shipping" to their partnership with Cainiao. That system is overloaded and loses some shipments.

Like Amazon, Banggood Aliexpress has a good selection and competitive prices. However when it comes to their dispute process with Sellers the difference is clear. The process is just an electronic process that is aimed at favoring the Seller.
I purchased an AP/repeater that turned up to be faulty as it could not connect to my router (unlike other repeaters I've bought and configured). I sent a photo of the configuration status page showing it failed to connect to the router. The seller responded "0 return and 0 refund", which was seconded and confirmed by Aliexpress. The Seller has a 7 day return policy / 30 d warrant and neither was offered to me. Aliexpress have a 15 day Buyer protection which turned out to be whatever the Seller decides.
Other e-sellers do take back failed products, but Aliexpress and its sellers won't. Stay away or be prepared to carry the loss.

SCAMMED! I did not receive my item from Ali Express/Sunrise Warm Store!

Ali Express is absolutely insane to deal with. Even getting to chat or email is incredibly difficult. When you do get in contact, they are not helpful at all. Multiple times, the chat representatives would say "You'll definitely get your money back", then the dispute result would come back saying "The item was delivered. You will not get your money back".

I will never purchase from Ali Express again.