AliExpress

I have over 400 orders with Ali Express, mostly electronic parts, and some expensive electronic test equipment. Still, I was accused of being a liar when I disputed the charge for an $8 necktie I never received or signed for. For standard shipping here in Thailand, they've changed from using the post office to cheap fly-by-night delivery services that cannot even find my house. Their method of presenting merchandise by frequently showing the highest-priced model and description along with the price of the lowest priced model is pointless and dishonest, yet it's done on many items. I'm only using them now for things I absolutely cannot get elsewhere.

They put incomplete address on package that never arrived, since it was returned by Post Office. The refund took for ever (3 months) and shipping charges were deducted. Never again will I order from this place. By the way all electronic communications that don't lead to much.

I ordered from this site and never got any of my packages one said delivered but it never came and the others are missing and they refused to give me a refund i highly suggest you never buy from here because its a scam terrible website

I ordered an item on AliExpress. The seller sent an email to me to thank me:
Zhu ping: Hello friend
Thanks for purchasing from our store.
We have dispatched your parcel out, estimating delivery time would be within 3-8 weeks.
If you have any problem before or after parcel delivered, please contact us immediately then we will give you a satisfactory solution.
Please don't open dispute or give us negative feedback without contact us. Thank you very much.

You don`t have to reply this message if everything is OK.
Yours sincerity
Best regards

After a few week, the item has not arrived yet. I logged into AliExpress. It says "Shipment cancelled by seller". I sent 2 messages to the seller. No response. This is the second bad experience out of my three purchases on this web site. I will never buy anything on AliExpress.

I ordered 100 protective goggles so that I can donate them to local hospital. The order was made on Apr 3 but I still haven't gotten them yet as of May 10. To make it worse they don't even know where the package is. Their record shows a part or full of the package is returning to seller?.
Yet Aliexpress is asking me to wait until Jun 15 ( more than 70 days?) without assuring it will arrive. Are you serious? Aliexpress already created so much problem for my plan. They should refund and compensate for my loss of time. I CAN'T even move on because of this stupid limbo situation.

As long as everything works as planned I've had a good success rate. If anything goes wrong, kiss your $$$ goodbye.

Their customer support is a joke. Everything is automated and the system just keeps stringing you on with "wait 10 days for the resolution" and then when that 10 days is up it adds another 10 days. This keeps happening until the system automatically marks the order delivered even though the tracking info says otherwise.

An online Chat does seem to connect with a real person but that person apparently has no authority to override the automated process.

Roll the dice if you're so inclined but the price better be worth the wait & risk!

I've been buying off of AliExpress over the last few months, typically low cost items that just seem too good to pass up. Was more of a game for me to see if ordering direct from China was worthwhile and it worked until I ordered something more expensive which I tried to return, and did not have any luck. My recommendation is if you're buying some throwaway or low risk items it's worth it. I recommend staying away from anything that's over $10.

I ordered a down jacket from AliExpress a year ago and it arrived within a month and was great value.
This time however I have been waiting for three pairs of linen trousers since the third of October - thats six weeks.
Ive been locked out of my account and tried to reopen it without success. Their CS help is useless, password reset gives you the runaround and live chat help is a joke. Very few words input hampers communication and promises of resetting UN and PW come to nothing. Its like a maze that leads you nowhere. Maybe the goods will arrive but all I want to do at the moment is get a tracking update but as Im locked out of my account...
Spent an hour yesterday in this ridiculous live chat trying to sort it out with Felicity the outcome of which was me still locked out of my account.

Never use this site! They send you broken stuff then will not refund your money! Ordered a piece and paid close to 200 US it arrived and never worked I sent it back under the "free returns" only to receive a email saying that the dispute has been resolved in the sellers favor with no explanation why! Now I'm out the $ and the piece i was trying to fix is in worse shape than when I started! I will be deleting my account and never purchase another thing from there again! The best is I can't write a review on the seller b/c I returned the item! Complete scam!

AliExpress has become a safe haven for sellers using fake tracking numbers to steal money from customers. They have no customer service, no buyer protection, and if you dispute they will always side with the seller. Stay far away from AliExpress. I will never do business with them again after the 3 month headache of trying to get my $600 back.

Sadly AliExpress customer service is non-existent.

It's *impossible* to speak to anyone (which is really frustrating!) and the help section of the website is completely automated.

If you enter a dispute with a seller (and there are lots of sellers with dodgy goods!) then it takes a LONG time for a resolution - at least a month if not longer. So if something goes wrong you're completely powerless, at the mercy of the seller until AliExpress steps in and even then there's no guarantee they will help you.

I've had some good purchases from AliExpress, but when things go wrong you're on your own. You'll probably have to try and reclaim costs from your bank.

My advice would be only to use the site for the absolutely cheapest of purchases because your money and rights are not protected despite what the site says.

This is a collection of Chinese sellers who advertise products they don't have, provide fake tracking information and then close the order so you can't file a complaint! Even going through PayPal still represents a lot risk because they do not respond to them either! Save yourself a lot of frustration and money and just stay away! Same for DHGate!

I purchase a radio parts missing made complaint and they said insufficient evidence and closed my case no nothing for me. No refund not even parts that is missing. So I lose 800 dollars clearly I sent 2 pictures their radio had 6 wires on harness my stock radio had 11 wires but yet that's not enough evidence to say I'm missing wires. These people are no help they only want your money. I say take your business to amazon they have excellent customer service. Never will I shop here again ever. Trust I am not bias just telling truth if you value your money go elsewhere

1. Theres no way hold fraudsters.
2. The website and management team is not active in catching cheaters.
3. Even if the seller sends you just an empty box, there's no one to hear your complaints.
4. AliExpress concludes that your local customs has held your goods and closes a dispute.
5. Fraud site. Be careful.
6. I received one order with old/ damaged /defective piece, but box was new (the serial numbers in product and box and other details dont match) and other one was a fraud.

Bought 2 packets of golf tees which turned out to be 2 golf tees for 4 euros and 64 cents. Complete con and I'm embarrassed to admit but I expected it. The ad didn't specify the quantity but did have pictures with at least least tees in a bundle. It was a simple con obviously. How can you trust a sales site that condones that sort of behaviour. Don't shop with them. They can't be trusted. Buy a new phone and maybe receive an empty case instead. They are just shabby retailers with little scruples. Shop on a trusted site. Pay a bit more but get what you pay for.

The article that arrived was broken. I submitted a claim to that effect, and provided pictures of the damage, as you can see below; the ear was flaked off. So-called customer "service" decided that clear visual evidence was not sufficient proof and demanded reviews from the vendor (who, as far as I was concerned, WAS AliExpress; there were no references to third-party sellers on the order site). When I pointed this out, I was told that I needed a shipper's damage assessment. Again, there were no details on the tracking site about the shipping company of origin or the transfer to the final delivery agent. All this over a little thing that cost less than $10. I would think their reputation is worth more than that, but apparently they do not.

Terrible service, please shop somewhere else. I know the prices are enticingly low, but trust me its not worth the hassle. They have possibly the WORST customer service known to man. They will always rule in favour of the seller leaving you stuck with a defective or damaged or not as described item.

I recently made a purchase on their website and the item was very clearly not as describe and the "best" they can do is offer me a refund - IF - I pay for return shipping which is ridiculously expensive. Save your money and shop somewhere else.

I ordered some oscillating tool blades, but received 2 tiny useless pins in the order. The seller showed pictures of the package sent out, which was completely different from what I received. AliExpress refused to refund me. I suspect someone at AliExpress warehouse must have stolen the item and sent rubbish to me. This site cannot be trusted. Just don't buy from them. They are dishonest.

Such a scam, you place an order, never hear when it is ready to be shipped, only receiving daily spam emails on "New Deals". Horrible customer service, they set my order to do a refund with no notification and the refund never arrived, now 60 days later their horrible customer service says contact your bank... WOW!