business logo of AliExpress

AliExpressReviews 8,069

2.2

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1791
How would you rate AliExpress?
grey star
grey star
grey star
grey star
grey star

AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,656
value
1,556
shipping
1,599
returns
1,437
quality
1,496
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Italy
10 reviews
81 helpful votes
Follow Francesco F.
Unfollow Francesco F.
Share Review
Report Review

Nice shopping site
August 15, 2020

"Cheap" site which has low prices, at least until last year. Since one year shipping has an average cost of about 1 euro, while Aliexpress standard shipping goes from 3 to 5 euros. In general all goods arrived at home, despite long times (1 month and more). I don't know why they consider Liege in Italy, it's located in Belgium (when I look about tracking inside this site, they claim goods have just arrived in destination country, but in reality they are in Belgium). Then goods get a long "trip" before arriving in my country.

Date of experience: August 15, 2020
India
1 review
1 helpful vote
Follow Edson A.
Unfollow Edson A.
Share Review
Report Review

ALIEXPRESS Spammers
September 30, 2020

BE AWARE don't try this Chines app because they will take YOUR MONEY and later treat you in a very bad way. I have very bad experiences with this application. Order a fishing lure **************) with never arrived till date(SF*******166). (59 days passed). If you don't trust me Please check the reviews on TRUSTPILOT for this website. I would not recommend this website to anyone. I would rate 0 out of 10. BE AWARE if you have lots of money then its fine

Date of experience: August 15, 2020
Nigeria
2 reviews
1 helpful vote
Follow confidence u.
Unfollow confidence u.
Share Review
Report Review

Prompt delivery
August 14, 2020

They're quite fair and prompt in their delivery.
I recommend it to propespective customer.
A trail will convince you.

Date of experience: August 14, 2020
GB
1 review
8 helpful votes
Follow jeff j.
Unfollow jeff j.
Share Review
Report Review

So i ordered 2 items they both arrived in decent time however as i used my phone number details on the site ever since then i constantly get spam calls and they are chinese spam calls which is annoying next time i order from here i will make sure to use a fake phone number.

Date of experience: August 14, 2020
Germany
1 review
0 helpful votes
Follow Jacky-James E.
Unfollow Jacky-James E.
Share Review
Report Review

Scammy company
September 30, 2020

They are basically a big scam they won't refund you if there is tracking information even if you didn't receive the item

I told them the customer protection off the European law would be in here but they just blocked the dispute

Don't buy here scam

Date of experience: August 13, 2020
Canada
1 review
1 helpful vote
Follow Richard A.
Unfollow Richard A.
Share Review
Report Review

Bought a pair of jewellers glasses on April 27. Visa payment processed IMMEDIATELY. Didn't ship for several days. Hadn't arrived by late June so, checked the tracking on https://www.17track.net/en and it was apparently sitting in Canadian Customs in British Columbia. When it hadn't arrived by the end of July I checked the tracking again. Both 17Track and Canada Post said the parcel had been delivered. To someone in Burnaby, BC. Meanwhile I'm near Uxbridge, Ontario about 2500 miles away. The seller ignored my messages. So I opened a dispute. Seller then replied that they wanted my PayPal account for a refund but, they would only give me a refund if I cancelled the dispute. (I believe this is called "blackmail".) I let the dispute stand. Finally Aliexpress closed the dispute, told me I'm not getting a refund and that I did not "prove I had not received the parcel".

I still don't know how you "prove" you didn't get a parcel. But the tracking info 100% proved it was delivered t someone in BC. (Correct tracking number all the way through.) Finally filed a chargeback with my Visa provider. They are doing a chargeback against Aliexpress and I've got a full refund. I will be deleting my banking info on Aliexpress later today and then closing my account. I've been buying from them for years and bought hundreds of items from them without too much trouble but this is totally unacceptable when I prove they sent it to the wrong address and they say it's not proof and refuse to refund. I'd hate for this to happen if it had been an item worth several hundred dollars. NOTE: The store in question has 95 negative reviews in the past 30 days and all of them are for items not received or delivered to wrong address. But Aliexpress supports THEM rather than the buyer. See attachments. And for what it's worth, I don't think for one second this is a "language" issue. It's a "dishonesty" issue.

+1
Date of experience: August 12, 2020
California
3 reviews
35 helpful votes
Follow Julia W.
Unfollow Julia W.
Share Review
Report Review

This is a great website to find very cheap prices on all kinds of products. It's like Amazon but cheaper. However unlike Amazon, shipping can take forever. They use really cheap parcel shipping which can take several weeks to arrive. If you are in no rush to receive the items and just want it cheap, AliExpress is a great option. Watch out for fake products though, if it's too good to be true, it is.

Date of experience: August 11, 2020
New Jersey
1 review
0 helpful votes
Follow Matthew C.
Unfollow Matthew C.
Share Review
Report Review

Scam company
September 30, 2020

This company must be a scam site. All they do is represent a host of foreign manufacturers. No way to reach customer service by either voice, email or even Facebook Messenger. Ordered an item months ago. Finally arrived and it is junk.

Date of experience: August 11, 2020
Canada
1 review
0 helpful votes
Follow Roy B.
Unfollow Roy B.
Share Review
Report Review

Just JUNK
September 10, 2020

Ordered 12 volt ext cord picture shows heavy wire. When received small wire might work for phone charger nothing else junk never again should have knew better. Went and bought canadian made paid 3 extra dollars got a good product.

Date of experience: August 11, 2020
Nigeria
3 reviews
1 helpful vote
Follow Joseph D.
Unfollow Joseph D.
Share Review
Report Review

5 star
August 11, 2020

If I could give more than 5 stars, honestly I would have given up for you guys.
I started buying stuffs on here sometimes back and I enjoyed it..

Date of experience: August 11, 2020
San Marino
1 review
0 helpful votes
Follow alex v.
Unfollow alex v.
Share Review
Report Review

Refunds not received
September 10, 2020

I have bought many things in the past years and it has always gone well, but this year all the purchased items have never arrived and when you try to make a complaint the site does not work.

Date of experience: August 11, 2020
Greece
7 reviews
35 helpful votes
Follow Harris A.
Unfollow Harris A.
Share Review
Report Review

Dont buy from them!
September 9, 2020

I have many issues with site in the last year and i decide to close my account! The most of the times they ship orders after 6,7 days or more and many of the sellers after you pay they ask you for more money for the shipping. I spoke with their costumer service many times and they say that they will speak with sellers for their bad behavour but they never give them a penalty, nothing at all! I think that the owner of this site is the shame $#*! with the sellers! Beware of them and stay away there are many reliable site out there!

Date of experience: August 10, 2020
Lebanon
1 review
12 helpful votes
Follow Chirine M.
Unfollow Chirine M.
Share Review
Report Review

Very bad experience. When something gets wrong, you can't contact anyone. There is only a frustrating robot, that answers automatically. They know what they are doing and when they don't want to refund, noone can Reach them, even no e. Mails are allowed. This is pure theft and fraud, i wouldn't recommend it to anyone. I regret i bought things there. I gut lucky sometime, because i received few items, but as i said if you are unlucky, you pay the mistakes, when you have done nothing but paying also the marchandise. They are unfair with their dispute.

Date of experience: August 9, 2020
Minnesota
6 reviews
14 helpful votes
Follow Kimi N.
Unfollow Kimi N.
Share Review
Report Review

AliExpress has a money back guarantee if you do not receive your parcel within the initial 60 day buyer protection. Because of COVID they have extended that limit to 90 days. Well I had recently just got another email saying that they extended the protection for another 3 weeks. I'm 90 days in now without the product I purchased being even remotely anywhere in my local delivery service provider AND they have refused to give me a refund.

At this point I don't even want the product anymore, I just want my money back. Despicable company. I opened a dispute to get a refund but they just have sent me back 3 automated messages telling me to wait for my product.

Date of experience: August 8, 2020
Morocco
2 reviews
0 helpful votes
Follow Amina E.
Unfollow Amina E.
Share Review
Report Review

Top brand
August 8, 2020

The clock as in the description, I wear 3 days while they walk, why a small dial with a right and how to activate it until I understood. The strap is harsh and Brown loops strongly paint the hand, can be seen in the photo. As will show myself further add. On the hand look good and large. I did not communicate with the seller. Went to ekb for a very long time, more than a month, this is with the fact that I bought with the sign plus type fast delivery from Russia, at the same time paid almost 1700 rubles., instead of 1250 R.! And sent from China and went longer than usual, usually 3 weeks. The question arose-what I paid and what this fraud with Plus, the fraud is pure, do not go on this, will carry goods longer than with a simple purchase!

Date of experience: August 8, 2020
Cyprus
1 review
0 helpful votes
Follow Konstantinos A.
Unfollow Konstantinos A.
Share Review
Report Review

Scammed
September 6, 2020

After i did a purchase it didnt appear in my orders list. The seller is asking for the order nr. But there isnt any order, only payment. Spent hours trying to figure out what is going on, no result. There also zero communication. The risk buing there is great, i suggest dont spend more than 2-3 dollars per buy. Any issue is extremely difficult to be resolved. Don't be fooled of any cheap stuff or good service you ve had in the past (like i did) sooner or later you 'll get scammed!

Date of experience: August 7, 2020
Switzerland
1 review
1 helpful vote
Follow Pierre M.
Unfollow Pierre M.
Share Review
Report Review

Ali express has sometimes very poor quality vendors like Loecktty Official Storer. Shoes destroyed after a short period and not waterproof has promissed
Nº de commande: **************;

Date of experience: August 7, 2020
South Carolina
1 review
0 helpful votes
Follow Rick M.
Unfollow Rick M.
Share Review
Report Review

Order No: ************** never left your country after 6 months. Your shipping information proves that. The Team "stepped in to help" I did not get my refund, Not only will I leave bad reviews for you but will tell as many buyers about your bad service as possible and never stop. It's best for you and your reputation to send the refund. Rick Mariner

Date of experience: August 7, 2020
NL
2 reviews
0 helpful votes
Follow Onabowale G.
Unfollow Onabowale G.
Share Review
Report Review

Great online shopping
August 7, 2020

Ali express is such a guaranteed online platform to buy all sorts of goods including electronics of your choice.
They have great customer services and if your package get lost your money will be refund

Date of experience: August 7, 2020
Canada
1 review
0 helpful votes
Follow Sabin K.
Unfollow Sabin K.
Share Review
Report Review

I had order a items since 2020-01-13 in Canada But Hasn't received yet and no-one responsible for this this is F. Order No is **************

Date of experience: August 6, 2020