Overview
Care.com has a rating of 3.3 stars from 12,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience and promo code. Care.com ranks 1st among Caregiving sites.
Don'y understand how my birthdate makes anyone safer
Easy to use. Praying we find some affordable support
Hi Marijah, Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
This is so frustrating you're forcing me to leave a review.
Hi Toni, We appreciate the review. I will be sure to share your valued feedback with our product team.
Cancellation less than 24 hours before needed booking and being unable to book again is not right.
Hi Letycia, So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-012245 in your response.
I am not new to care.com, so I'm back looking for family care.
An excellent program to allow easy access and convenience.
Hi Joshua, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
I am not experienced with internet for this purpose, so I'll get the hang of it eventually.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
No emails, definitely sub-par trying to find quality candidates.
Hi Christina, I’m sorry you are having trouble reaching us. If you are a Premium member or have a current booking, you can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. Please include Reference Number REV-012188 in your response.
This is first time. Just got out of hospital. Unknown if there will be improvement.
Thank you for the 5 star review.
I find people are misrepresenting themselves and do not really want the work.
Hi Nancy, I'm so sorry that your experience made you think our site is not legitimate. I can assure you that the profiles on our site are real and we've had many happy members make great connections using our service. If you'd like us to take a look at your account and see if we can offer any tips to help your search, please reach out to us through our contact us link at help.care.com or via Facebook messenger. Please include Reference Number
REV-018935in your response.
I thought with the membership free background checks were included...
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
So far I have seen little value for the money I've had to pay upfront.
Hello Daly, We appreciate your review. We'll be sure to share your feedback with our management team.
Easy to get set up. Still at the beginning of my search.
It's hard to pay so much up front with no guarantee I will find anyone in time
Hello Ada, We appreciate your review. We'll be sure to share your feedback with our management team.
I have not booked any jobs yet but so far the website seems easy-to-use and navigate.
Thank you for the 5 star review.
It was easy to set up an account and write our first advertisement.
Quick and easy to get started. Hoping for the best!
Hi Donna,
Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
All of the add-ons should be on one screen in my opinion. Otherwise user-friendly.
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Good so far. We will see if everything else works well. Haven't had anyone work yet
Hi Anna, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
So far I see it catered toward collecting money than ease of finding a nanny
Hi Jessica, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
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- Austin, TX
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Business History
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Marshall, Thank you for the four star review. We'll be sure to share your feedback with our management team.