Overview
Care.com has a rating of 3.3 stars from 12,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience and promo code. Care.com ranks 1st among Caregiving sites.
Ok, but we have not got down to the real business yet.
Too many features are not included in the base subscription price.
Hi Russ, We appreciate your review. We'll be sure to share your feedback with our management team.
I tried to message a few people regarding my ad and all it gave me was an error.
I have reached out to the reviewer and didn't receive a response.
Please visit our Help Center link at help.care.com or message us through Facebook Messenger.
I've been trying to pay for 2 days and just now could
I have contacted this reviewer and didn't receive a response.
Please reach out to us via our Help Center link at help.care.com or through Facebook Messenger.
Said my charges would be $60 but the receipt showed $116!?
Was not working yesterday for payment so a bit challenging. Now improved today.
I have contacted this reviewer and didn't receive a response.
Please reach out to us via our Help Center link at help.care.com or through Facebook Messenger.
I hope they don't charge me for the next month already.
I reached out to this member and did not receive a response
Please visit our Help Center link at help.care.com or send us a message through Facebook Messenger.
It was easy to sign up and the directions on next steps were clear.
Hi Linda!
Thank you for sharing your feedback! I'm so glad you are having an easy time navigating the site!
The 12/mo option appeared to be a monthly charge - apparently not so
Hi John!
Thank you for your feedback! You are prompted before you purchase that you are billed for the service up front. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003426 with your message.
Didn't know about a subscription fee, but hopefully we can get some help for my in laws.
Hi Jennifer,
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Too early. Haven't had a chance to view candidates yet.
Thanks for the great review! We'd be happy to help you if any issues pop up. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003453 when you message.
Une arnaque! Je fais mes recherches, ça dit qu'il y a 3 gardiennes pour enfants tout près de chez moi, et que les trois ont été actives «aujourd'hui». Je prends donc un abonnement afin de pouvoir leur écrire, et une fois fait, les trois n'ont même pas lu mon message! Donc, faux profils, j'ai écrit à Care disant que je voulais un remboursement, et j'ai eu une réponse qu'il ne faisait aucun remboursement! Je paye, j'ai personne à moins de 10 KM pour venir garder quand on me fait croire le contraire et vous ne me rembourser pas!? Je suis très fachée de tous ces gens qu'ils doivent arnaquer! Je suis au Québec.
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We are positively thrilled to see this! Thank you for taking the time to post this review!
Ga naar een gastouderbureau, zij kennen service.
Je betaalt net zoveel omdat het wit is icm belastingteruggave.
Care.com denkt vooral aan zijn eigen omzet, gooit met titels als " gratis lidmaatschap" maar ondertussen word je automatisch naar de betalende lidmaatschappen geleid.
Reclame vliegt om je oren, maar een melding dat er geld afgeschreven gaat worden kan er niet vanaf.
Oppas via een gastouderbureau is gecertificeerd en heeft een opleiding, dus mensen die bewust voor de opvang gekozen hebben (niet iemand die niet weet wat hij wil, dus gaan we maar eventjes oppassen.) Ook heeft een gastouderbureau backup op moment dat de oppas/nanny ziek is.
AL MET AL, BEGIN NIET AAN CARE.COM!
Ingeschreven voor oppas service
Je wordt gelokt door de melding dat een oppas gereageerd heeft op jouw profiel. Je kunt dit pas lezen als je een premium account hebt.
Als jij dan een mail stuurt krijg je vervolgens nooit meer een reactie van de betreffende oppas.
Dit is mij meerdere keren overkomen binnen de maand dat ik lid was.
Let op dat je tijdig opzegt anders wordt je lidmaatschap automatisch verlengd.
I love that I can browse and favorite caregivers so I know who to come back to at a later time.
But not the most intuitive website to navigate.
Thanks for sharing the love!
Thank you,
Care.com Member Care Team
Dam near impossible to locate REAL INFORMATION.
Making everything PAY FIRST makes site look like a scam... hope not.
Hi Larry, I'm so sorry that your experience made you think our site is not legitimate. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-014330 when you message.
Don't like having to go through too many options.
Hi Shari, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-014327 with your message.
Very Good!
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Thank you,
Care.com Member Care Team
Just starting
Hard to sign into site
Hi Roberta, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-014329 when you message.
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- Austin, TX
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Business History
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Willis, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006549 with your message.