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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
This summary is generated by AI, based on text from customer reviews
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Comes not as advertised. Sizing totally wrong. Stay away. I won't be fooled again. If it seems to good to be true it usually is. False and miss leading statements and pictures. Total bull hunk...!
DHgate was given repeated opportunities to put this right at the time. Now (many months after the failure) that I've made a review, they offer to fix the problem. Way too late. I doubt I could even find the order number now. The best time fix a problem is when you are notified... not after you get a bad review.
Hi David,
We understand you are upset regarding this issue. We have a policy to follow in getting a refund, we are committed to giving a refund as long as our refund process is followed. Please send us the order number so that we can check the order details for us to see how we can assist you in getting a resolution.
If you have any questions, please do not hesitate in chatting with us by clicking on Online Chat from our Customer Service page: www.dhgate.com/contact/contactUs.do
Sincerely,
Sil
DHgate Customer Service
My product didn't turn up at all! Eventually I found out that the supplier was no longer in business. I contacted DHgate a number of times before my payment was due to be released to the seller. Rather than stop the payment to the seller, they told me to contact the seller. When I told them that the seller was no longer on the DHgate site, they told me contact the seller. When I explained that this was impossible because they weren't on the site anymore and asked for my money back, they AGAIN told me to contact the seller. Needless to say, I NEVER got my money back. NEVER again!
Very good seller with very goofd stuff every thing are good on this one and nobody can say other i have buy many things and allways the same as the original or the picture
Hi Dimitri,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Theyre a great service, if people have problems its with individual sellers. However the service DHGate provide is fantastic. Many thanks.
Hi Khyle,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
I love shopping on Dhgate! There is such a wide variety of good to chose from. Often the shipping is really fast and i have my item in no time at all.
Hi Michelle,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
They stole money out my account and cancled items but kept the money a bunch of theifs fbi needs to be involved!
Hi Li,
We checked this order and it is cancelled since the transaction didn't pass the verification process. The refund for the amount of $42.08 was sent out on 2018-04-21 04:40 and the money is returned to the same card accunt you've used to pay for the order.
The refund will reflect in your account within 3-5 working days.
If you have any questions, please do not hesitate in chatting with us by clicking on Online Chat from our Customer Service page: www.dhgate.com/contact/contactUs.do
Sincerely,
Sil
DHgate Customer Service
Totally sucks, shoes is of poorest quality, sizes not true, no customer service, I had to throw away both shoes I purchased
Hi Jeff,
We are sorry for the experience you had with your orders. Since you are not happy with the item you received, it is best if you open a dispute for your order. That way, you can formally request for refund or replacement of your order.
Here's how you can open a dispute for your order:
1) Click "My DHgate " on the upper right corner of the page.
2) Click Awaiting Confirm".
3) Find the Order number and click the link "Return&Refund" at the right side of the order.
4) Select the correct reason for dispute, evidences, preferred proposal then click CONTINUE.
5. Once you finalize your proposal, click SUBMIT.
If you are using the APP or mobile version, please find your order under "Shipped". Click on the Order Details and then find "Return & Refund" link.
You can check this link what is the best evidence you can provide for this claim:
https://goo.gl/PrfXJe
If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sam
Customer Service Center
DHgate.com
I ordered my wedding dress in March and just received it. It looks NOTHING like as described! Looks cheap and horrible! So disappointing that I paid this much for it! Im not even allowed to request a refund until Monday and now have to find another wedding dress that doesnt look like it came out of a trash can! Never order dresses from this place! You will be disappointed!
Hi Darla,
Please open a dispute for your order to request for a return and refund.
Here's how you can open a dispute for your order:
1) Click "My DHgate " on the upper right corner of the page.
2) Click Awaiting Confirm".
3) Find the Order number and click the link "Return&Refund" at the right side of the order.
4) Select the correct reason for dispute, evidences, preferred proposal then click CONTINUE.
5. Once you finalize your proposal, click SUBMIT.
If you are using the APP or mobile version, please find your order under "Shipped". Click on the Order Details and then find "Return & Refund" link.
If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
I had ordered a pair of shoes 3 weeks ago and until today i do not have any news about my merchandise. I payed the express shipping for my item that I can not even *******@dhgate_official.
The app shows that the merchandise was already shipped but I can not tracking. Bad. Bad. Bad. Really experience.!
Ainihao2000 - the seller.
Hi Sergio,
Please open a dispute for your order to request for a refund or reshipment since there are no information found from the tracking number provided by the seller.
Here's how you can open a dispute for your order:
1) Click "My DHgate " on the upper right corner of the page.
2) Click Awaiting Confirm".
3) Find the Order number and click the link "Return&Refund" at the right side of the order.
4) Select the correct reason for dispute, evidences, preferred proposal then click CONTINUE.
5. Once you finalize your proposal, click SUBMIT.
If you are using the APP or mobile version, please find your order under "Shipped". Click on the Order Details and then find "Return & Refund" link.
If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
DHGate is a complete scam. I researched and researched thinking i might be able to find an affordable wedding dress. I knew going into this that it would be a gamble, however, after thoroughly reading through the reviews, I went for it. The dress was AWFUL. You could see right through it, the quality was poor. The seems were coming undone. The seller asked me to illegally ship this back so that they would not be fined with customs. After this, I opened a dispute with DHgate, sent NUMEROUS of photos, of which were all very much valid, and able to see the mistakes. I sent over 20 photos, and they claimed none of them were up to their expectation. In the end I was unable to receive my refund and was asked to spend over $100 to ship the dress back, the dress was $177 in the first place. Yes, i know it was a huge risk to try and find a dress, but based on the photos and reviews. I had no reason not to go for it. I would absolutely not trust their quality nor their customer service.
Hi Ally,
You were given the option to return the item for a refund or for a partial refund of $80USD. In your case, you have chosen the partial refund.
It was already processed and the $74USD was returned to your card and the $6USD was returned as a coupon since you used a coupon for this transaction.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
Definitely one of the bet web sites for shopping experience. Forget malls, big offers from other websites and similar stuff... This is the place for best prices and best products!
Hi Bojan,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
The platform allows for me to buy products very efficiently that usually arrive in a reasonable amount of time.
Hi Jeremy,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Worst customer service ever. Then they Doctor up evidence to make there case do there way. If you don't have the size I ordered. Don't go back and change my order to make it what you sent! I would not recommend this crooked company and I will never do business again!
Hi Brandy,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Looks like a legit site. Like a Chinese Etsy? It is not. I didn't receive my order which was honestly unsurprising. When I asked for the refund I was told by customer service that I had to contact the seller myself and ask them myself for a refund and only once they agreed could I get one. I laughed. Your expectations should be low here. Like as low as it gets. That, or just do shop here.
Hi Michael,
We checked that it has been more than 90 days that you have not opened a dispute for your order so the option has been disabled.
We suggest that you send a message to the seller and negotiate on a resolution. If they agree on a refund, please ask him to leave a message for you saying 'I agree to refund you $***'. Once the seller agrees, send us a screenshot then you can contact us again and we will arrange the refund for you. If they dont agree to refund, we cannot operate for you too.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
Please save you time and money, and do not buy from DHGATE! If you have an issue they will leave you high and dry. Even after sending in multiple e-mails with video and picture evidence, seller flat out rejects my request for a refund. DHGATE customer resolution center is a JOKE! Complete waste of time!
Hi Emily,
We understand where you're coming from on this. Please communicate with your analyst since they are the ones handling your dispute.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
You can buy stuff cheap on this website, as most sellers are in china so you can get wholesale items and whatnot. KEEP IN MIND that the items are sold by people and there are some bad apples. They do have a return service that is run by the website but i've only used it once and the seller was very courteous. Items will usually take a week to a month to arrive if you live in america
Hi Shak-dar,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
You are frauds! This is NOT event close to what I ordered. I was out the day it arrived and you should HONOR the fact that I contacted the Fraudulent owner with in a timely manner and yet still did not get reimbursed!
Hi Celeste,
We checked that your $30USD refund for this order was already completed on 2018-04-12 06:00.
Usually, your refund will be completed by your bank within 10-15 working days. Please contact your card issuing bank to check in their reversal system whether there is a refund record from China in USD. If not, please request your card issuing bank to contact (VISA/AMEX/MASTERCARD) to check the record.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
Do not order from them they take your money and you get nothing. Try many times to get hold of no luck ben almost 2 month and nothing do not waste your time. They said order was shipped a motnth ago nothing
Hi Richard,
We checked that the seller updated the tracking number to LS943960628CN and it is still on its way to the US. You can track your order here: https://t.17track.net/en#nums=LS943960628CN
If you wish to request for a refund, please open a dispute.
Here's how you can open a dispute for your order:
1) Click "My DHgate " on the upper right corner of the page.
2) Click Awaiting Confirm".
3) Find the Order number and click the link "Return&Refund" at the right side of the order.
4) Select the correct reason for dispute, evidences, preferred proposal then click CONTINUE.
5. Once you finalize your proposal, click SUBMIT.
If you are using the APP or mobile version, please find your order under "Shipped". Click on the Order Details and then find "Return & Refund" link.
If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
I brought a phone iPhone x but did not come they said theres a proloble in chine wat a buch of $#*!ing $#*! $#*!
Hi Jack,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
Listen, I order online ALL THE TIME. I am a huge user of Amazon and essentially buy everything online, or at least I comparison shop online before trudging to a store. I have worked with all sorts of online retailers. None of them gives me the bad vibes like this one. I ordered some shoes onlne before I knew exactly the origins and circumstances surrounding this company. Yes, a bad move on my part for someone who should know better. Anyhow, I attempted to cancel my order through DHGATE within minutes, literally minutes of making the order. What transpired was hours of communications back and forth between myself and the DHGATE "customer service" which literally told me they have no access to cancel orders.
I emailed the vendor directly through the website telling them I wanted to cancel and the order was erroneous. This have still, after 4 days, not indicated they will refund the order. All they've done is ask me why I'm cancelling. This is a very sketchy site. If you know Amazon, and you like the way Amazon does business in terms of its return and cancellation policy, then you will hate this company and its shady procedures.
Hi Customer,
We checked that your order was already canceled and the refund was completed on 2018-04-11 06:01.
Usually, your refund will be completed by your bank within 10-15 working days. Please contact your card issuing bank to check in their reversal system whether there is a refund record from China in USD. If not, please request your card issuing bank to contact (VISA/AMEX/MASTERCARD) to check the record.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Misty,
We are sorry for the experience you had with your order. We have checked on your order and you still have the option to open a dispute for the order. That way, you can formally request for refund or replacement of the item you received.
Opening a dispute will also prompt our system that there is an issue with your order, and will not release your payment to the seller until this is resolved.
Here's how you can open a dispute for your order:
1) Click "My DHgate " on the upper right corner of the page.
2) Click Awaiting Confirm".
3) Find the Order number and click the link "Return&Refund" at the right side of the order.
4) Select the correct reason for dispute, evidences, preferred proposal then click CONTINUE.
5. Once you finalize your proposal, click SUBMIT.
If you are using the APP or mobile version, please find your order under "Shipped". Click on the Order Details and then find "Return & Refund" link.
You can check this link what is the best evidence you can provide for this claim:
https://goo.gl/PrfXJe
If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sam
Customer Service Center
DHgate.com