DH Gate has always made sure I was happy with purchase, or they go out of thier way to make it right. Great job guys.
Many new products are not available on other sites. Fast delivery. Good contact the seller. Fair rates.
Can't beat DHgate, I've been using this site for years, whether it's wholesale items or just the odd present. You won't regret shopping here
Easy to use website, super speedy shipping, product as described. Can't get any better than that! I'll be using DHgate again!
DHgate is a great place to find almost everything.
Prices are good and shipping has been faster then expected.
I will be shopping here again.
Hi Aly,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
DhGate is a great place to find whatever you're looking for. Good prices and international delivery. I recommend 100 %.
Hi Pierre R,
Thank you for taking time to purchase on the site! We are looking forward in doing more business with you!
Here is the good news, we have created DHgate Customer Service facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.
Regards,
Riane
Customer Service Center
DHgate.com
This has been a great site. Good sellers and fast shipping. I am very pleased with the selection of products
All purchases were carried out successfully, helpful, never had any problems with relation to deliveries and payments.
I recommend!
Got exactly what i ordered in perfect condition. Saved literally $300 for same item at a shop. Can't beat it. Thanks.
Shipping takes some time, and colors on one item was incorrect. However, all other items ordered were awesome!
I have been waiting over a month for my package which I'd hoped would be here prior to her birthday, doesn't look good - very disappointed!
Dhgate is not to be trusted total scam of a company that take your money without hesitation and they don't provide the necessary goods
Hi Gary D.,
I understand that you did not expect this to happen and if this happens to me I will surely feel the same way. Rest assured that I am here to listen and help you. Please provide us with your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Nena
Customer Service Center
DHgate.com
I´m absolutly blown away. Until this time i haven´t got a single complain. I´ll make DHGate my regular go to site.
Cheers
Hi Ricardo,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Easy to understand without any worried i make my order and easily track but all product is costly with ali express.
Hi Usman,
Thanks for your feedback. We have different price range from Aliexpress since we have different suppliers and manufacturers. Not a problem as you can get coupons from our sellers' stores or you can negotiate for a discount from our merchants. You can get in touch with our sellers by clicking either the "online chat" or "message" button in the item page. Rest assured that our sellers are willing to cooperate as long as there is proper communication.
If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
Love ordering with DHgate.com. They have great products, amazing prices, wonderful customer support, and super-fast shipping!
Completely satisfied with my purchase, everything arrived safely and the products themselves were better than I'd expected. I will be back for more.
I ordered several items from different suppliers, they arrived separately, but all as described. Got some great prices
Lots of amazing products, nice watches and audio.
Dont like to wait long but its worth it in the end
Hi Leroy,
Thank you for choosing DHgate as your shopping destination! We are looking forward in doing more business with you!
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Riane
Customer Service Center
DHgate.com
I bought a bag. Did not receive it yet. Order no *******518. Why is that send 5 emails to the seller
Hi Urmil D.,
Good day! This is Mich from DHgate.com Customer Service.
I sincerely apologize for the inconvenience you've encountered. We strive to provide excellent service, and I'm sorry that we fell short of your expectations. We value your feedback and appreciate your patience. I recognize that you did not receive your order. It would be great if you completely provide your order number. In that way, I can check your order status and provide you the recent update of your package.
If you have questions or concerns, please contact us through live chat or through Facebook or Instagram.
Regards,
Mich
Customer Service Center
DHgate.com
Phenomenal site for certain products, have never had issues, and the stuff is good quality, found customer service fine. Will shop here regularly
Hi Chris,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Overview
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi David,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com. We are pleasantly inviting you to join our MONTHLY GIVEAWAY! DHgate website has the top manufacturing sellers. Follow our Facebook page for more updates/details to win items.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com