Fanatics

I place an order for 2 Kamara jerseys for my nephews and told the ENTIRE family not to get them. I found out today, December 20th that they cancelled my order - 9 days later with no resolution AND I have to wait to get my $ refunded too? REALLY? I will NEVER place another order with this company who is so disorganized and simply said' Oh, there were 6,000 other customers with their orders cancelled'. Oh well - out of luck. NEVER AGAIN FANATICS is the LAST company I will ever consider.

I have ordered 3 hats and 3 hoodies over the last month I received the wrong hat this last time and was overnighted the correct hat Kevin made that happen. I spoke with Kayla and her manager Alexis and they helped me figure out why my hoodie wasn't shipped yet and said for the inconvenience they would overnight it. MLB.com etc has never done anything like that for me. So with Kevin, Kayla, and Alexis customer service I will continue to purchase from FANATICS only! You have 3 great people there! Thanks Eric Daniels

Words cannot describe how disappointed I am with Fanatics. I ordered a Toronto Raptors shirt from the website on November 1. I was charged for the item on November 2. It was classified as a Special Event Item, and was supposed to ship no later than November 20. A couple days before the supposed shipping date, I was emailed by a rep that the shipping date was changed to NO LATER than November 28. Having to wait almost a month for an item is a stretch, but since there was no other way of purchasing the item in Canada, I decided that I could live with that.

It is now December 2, and the item has still not been shipped. I contacted another rep, and was already offered free shipping, but the wait time on such a simple item is unacceptable. The rep even told me that she had NO IDEA when the item would be shipped. Since I was charged for the item exactly a month ago, it is clear that Fanatics is a company that significantly values profit over customer experience. With online shopping becoming so common, you would think Fanatics would be at the top of the game regarding this. However, this is not the case.

I withheld writing a review for quite some time, but I can no longer stand the fact that I was charged for an item a month ago that has still not shipped. The shipping date has changed from November 20, to November 28, to unknown. This is unacceptable. Fanatics has provided me with possibly the worst shopping service I have ever experienced. Shopping should never be this difficult.

WARNING: They do not take their customers seriously. This is a drop-ship company, and you are not guaranteed your order. The merch is cheap and of terrible quality.

I was looking for multiple gifts for several of my friends around Christmas. Fanatic's had everything I wanted plus something for myself! Definitely great deals as well.

I ordered four items on December 4th. Three items stated "ready to ship" the 4th item said special event ship by Dec15th. Cool plenty of time before Christmas right? WRONG! So far, I've received an email telling one item was delayed then 10 minutes later received another email telling me the item is no longer available and I was refunded. Disappointing but I have time to replace the item. I kept waiting for my other 3 items to ship. Nothing. I did an online Chat and was told my order was located and they will upgrade me to Express shipping for free. I receive the email and a day later a package is delivered. To my surprise, only 2 items are in the package. I do another online chat yesterday and was told the last item was located and will be shipped overnight. I will again receive an email when its shipped. Guess what no email no package. Terrible. I've spent so much time dealing with this ONE order and only getting half the items and now 6 days before Christmas I'm left scrambling to replace the gift items. This company has no problem filling my inbox with emails and promotions when they should be spending the time actually fulfilling the orders already paid for. Cant wait to try to get my $$ back for the last item in the order. Obviously its not coming!

I ordered too large a polo shirt and was attempting to return it. I am in the process of moving cross country and my computer printer is in a storage unit 2000 miles away and I am in a rural part of So. Carolina so there is no Kinko's, UPS store, etc. to print a label off within 30 miles. Since I cannot print off a return label called Fanatics who claims to be "completely paperless" so they cannot mail me a return label to stick on the package. Unbelievable! Also love to $10 "return label fee" to ship it from So. Carolina to Jacksonville, FLA. A complete waste of $40. DO NOT DO BUSINESS WITH THIS COMPANY - if anything is wrong with your order YOU WILL PAY FOR IT!

Ordered product on December 11th, 2014 and was told by Fanatics it would deliver by Christmas. I ordered a special event that was in stock at the time. I received numerous emails that product would ship on the 22nd of December and it never did. When I called the group, they advised because I had ordered my product on the 11th I would receive by Christmas and shouldn't worry. Received more updates the following day that it would ship on the 23rd of December and that never happened. When I called the group again, they advised my product was out of stock on the 23rd and they didn't send me information on that because they said it was not their responsibility. The website never said it was out of stock and come to find out I paid for a product they never even had. This company is a scam with terrible customer service.

I bought a shirt for my niece for Christmas. It was too tight. Wanted to exchange for larger size but shirt was out of stock, so returned instead. Easy return process.

I ordered a package on the first of September. It was a special preorder item (Khalil Mack bears jersey) and it wasn't shipped until the 26th of September. FedEx made a mistake and didn't deliver the package stating that the address was wrong, returning the package to sender. This is a very important birthday gift so I needed the package to arrive to the customer ASAP. Nadia, with the help of her supervisor, helped out immensely and expedited the package. Stating that the package will be shipped out this week. Nadia is the real MVP

I received a credit from T-Mobile Tuesday for fanatics. I went to the website and they raised the prices and blocked everything under $17.99. The site says they have merchandise under that price but Oops sorry that page doesn't work. WHAT A SCAM! I have received many gifts from T-Mobile and I have not seen anything like this. What a lousy way to treat your prospective customers. If you didn't want to do the promotion you shouldn't have done it but why alienate future customers and make your company look like a scammer. OH WAIT YOU ARE SCAMMERS YOU SUCK this is from someone who has free money to spend on your site but you are too stupid to realize that.

I ordered a NY Rangers jersey for my teenage son along with a knit hat, the quality of customization is very poor compared to the jersey I bought just 2 years ago! When I called to complain about my disappointment in quality I was told too bad and if I returned the jersey they would give it away! I couldn't believe CS would say that to me!
On top of that the hat I ordered was not available and was told they had no ideal when it would be!
Like the title state "HORRIBLE CUSTOMER SERVICE"!

I ordered 2 Pittsburgh penguin jerseys for my grandsons. They arrived quickly and in great condition. One was too large, so I kept it for him and ordered the smaller size.

I have been trying to get a hold of ANYONE about my return/ refund. I returned a wrong size hoodie and ordered something else for back Dec 7th 2020. I am unable to get any contact person to discuss where my refund is.
The site take you on a merry go round. I was instructed to return my item to the Mississauga Site in Ontario as I am from Canada. Since this happened it seems the site has changed. The address I returned the package to is Fanatics Retail Group C/o Landmark Freemont, 6100 Freemont BLVD, Mississauga, ON. L5R 3V7 Docks 34 & 35. I tried calling, chatting writing anyone and I get no where. This is the worst experience I've had this last Christmas. I have ordered many times online and Fanatics does NOT have any customer service reps that get back to you. No confirmations of returns via email or any contact people that will get back to you.
I am so very disappointed. I would not even give the site 1 * if I had the option.

I placed an order for a Jersey on 12/11/21 with an expected delivery "before Christmas". I had contact with the company via online chat on 12/19/21, that said my items were not created yet and I wanted to cancel my order due to the delay. I was told cancelling was not an option. I received an email on 12/22/21 stating my items "were on the way!" with a tracking number for DHL. After monitoring the DHL site for weeks with the tracking number there was no update other than " shipping label created". On 1/18/21 I made contact with DHL who promptly replied that
"The shipment label was created but has not been tendered to DHL for handling. I verified if possible your shipment left under a different tracking number but we have no records." Essentially they have not received the jersey for shipping. I have emailed Fanatics customer support and have replied to the multiple spam emails they send me now asking for feedback and have not heard anything back. I have attempted to chat with a customer service rep but they are only available at 2am ( I live in California, the company is in the UK?)
Hopefully this review will give me a response and warn others to avoid purchasing from this site.
I intend to report the charge on my card to the bank as fraud.