Overview
Fanatics has a rating of 2.4 stars from 3,941 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fanatics most frequently mention customer service, day shipping and business days. Fanatics ranks 1st among Jersey sites.
Ordered a college sweat shirt... waited weeks [which is nothing new. NOTHING comes in the time they say] FINALLY the wrong order was delivered //a completely different product. Not just the wrong color, wrong size. A piece of crap promotional shirt?. When I called they said the shirt I ordered was out of stock soooooo... can you imagine. Not an email that my original order was out of stock. Just dump a junk shirt in the mail. Now I HAVE GO THOUGH THE EFFORT to return the wrong order,, and wait WEEKS TO GET A CREDIT ON MY CHARGE!. This is the worst company you'll EVER do business with. I WONT EVER AGAIN
This time I bought rock&roll shirts and I'm not kidding I bought the Pink Floyd 1977 world tour because I was at this concert at the Garden in N.Y.C.Damn the memories of that concert that night.
There's no better way to shop. I mean consider the cost of gas and what's the going rate for 3rd party aggregators and those nasty people who just push and push for what?
I have to correct my previous review because the merchandise was delivered prior to Father's Day, but later than expected. I wanted this to be on the record
Thanks
Thank you for reaching back out! We are glad to see that your issue was resolved. If you need any assistance please don't hesitate to reach out. We will be more than happy to help! Thanks again, Ceterija.
On the top of Fanatic's website, there was a giant red banner with a Promo stating that selecting 5 dollar two day shipping at checkout would make sure that my merchandise would reach its destination by Father's Day or it would be free. Based on this bold guarantee, I ordered two shirts for Father's Day under the impression that they would actually be here in time for Father's Day or they would be free.
I selected two day Business shipping for 5$ and placed my order on 06/13/2017. The order shipped the same day, but I still haven't received my order. When I look up the tracking information, it states that the order will not be delivered until Monday (06/19)! HAPPY FATHERS DAY LATE DAD!
I called to see about getting this situation resolved, and actually dealt with kind and polite customer service representatives over the phone, but they were unable to honor the guarantee that the order would be free if it didn't reach its destination by Father's Day. They stated that I did not fall under the promotion because I didn't enter a promo code which was not displayed anywhere that I saw. There was however this promo code:
Free standard US Shipping on Orders > $30 with code: 30Ship or Get it By Father's Day w/ $5.00 2 Bus Day Shipping
The rep told me that I should have entered the promo Code GTGT and pay $4.99 for 3 Bus Day Shipping on Orders > $30 - GTGT by 6/16 (before Fathers Day)
Since I paid 5$ for two day business shipping rather than 4.99 for 3 business day shipping, the rep stated that my order would not be free as indicated by the humongous red banner on the top of the website.
The rep stated that she could only offer 10% refund on the order and a shipping refund. So It is noteworthy than 10 dollars off of my order is better than nothing, but It is absolutely ridiculous that they did not hold up their end of the bargain.
I told the rep that she should be able to override this and include me in this guarantee. She even agreed that I should have been afforded this, however, the computer system would not allow her to do this for me.
It needs to be shouted from the rooftops that the guarantees they provide atop their websites are worthless!
This company is a scam and does everything they can to keep your money. I tried to send back a couple of items from different orders for a refund...
I returned two items from order 279-3704-5422 and still have not received my refund. I can see on the postal tracking software that it was delivered on the 20th of November.
Their customer service is useless - they keep on asking what items have been returned and advise that the return postal address is not theirs... even so it was the label provided by their return portal... that you have to pay $30 for!
Absolutely useless guys! I am still owed refunds for two items of order 451-0803-1363 which I had sent in the same parcel and notifed their customer service team who advised no problem and they would leave notes behind... nobody seems to know what's going
Within 72 hrs I have been asked three times which items I have returned... I sent them screenshots of each item! How hard is it
Absolutely avoid these guys... they will do everything they can to keep your money!
I apologize that you have not yet received your refunds. We would love to take a deeper look into the order. Please send your order information to customerfirst@fanatics.com so that we may assist you further.
-Mariah
I paid $15.95 extra for shipping to receive on Thursday two Chicago World Series shirts for my son and his girlfriend as a gift for her 21st birthday. They were leaving for a birthday celebration to Chicago that Friday. Shirts did not come Thursday or Friday morning. I called fanatics.com and the customer service girl told me for some reason they did not ship. They were still in the warehouse on Friday. She did not know why and no one in the warehouse would know why. We would get them soon she said. I explained that that was not acceptable. I paid extra, my son waited until noon on Friday to leave in case the shirts came one day late. I asked to speak to her supervisor. I was on hold 10 minutes while she was getting the supervisor. She checked in periodically that the supervisor would be there shortly. When the supervisor came to the phone she sounded very much like the girl I was speaking to prior. She gave me the exact same answer: she is sorry but the warehouse did not get them shipped out, and nobody knew why. That's when I canceled my entire order and wanted an entire refund. And I will not use fanatics.com again. There are many other sports websites available with much better customer service.
Hello Jerry, thank you for your feedback. We are so sorry that we failed to get the items you ordered to you within the time frame you expected them. We see that the items you purchased were both Special Event items related to the recent World Series. We do see that you paid for upgraded shipping, however that only applies to the package once it leaves our warehouse and not to the processing time/shipping expectations that may be in place before the package ships. We are so sorry if this was not clearer at the time of purchase. We do see that a full refund has been issued at this time, and we have added an additional credit to your account to be used towards your next purchase as a courtesy for the frustration. Please let us know if there is anything else we can assist with and we would be happy to help. Sincerely, Sarah B.
NOT happy with NHLshop.ca!
Marner jersey received is great. Customer Service is NOT, despite their being "committed to my satisfaction".
1) Had to order a custom jersey (more $$) just to get the A on Marner's jersey.
2) Mobile site (where I ordered) says flat shipping of $4.99. Regular website says something different. They would not honour what they posted on their mobile site. THEIR mistake but won't correct it.
3) Was told if item goes on sale within 15 days of purchase, they would honour sale price. I originally bought at 20% off. 2 days later was 25% off so I contacted customer service right away. After 2 days emailing back and forth of them claiming it was on a different site, they said i was supposed to contact them on 1st day of sale. What? Where is THAT bogus unwritten rule? They finally relented saying they would do it on a one time basis and give me the additional 5% off. But they have me 5% off the already reduced 20% off. I know math very well. That is not 25% off and I still paid tax on the original amount so in the end they still were off the mark. They did not keep their commitment to honour the sale price.
TERRIBLE service! Unwilling at every step to correct anything or keep my satisfaction. I will be ordering from RealSports.ca
Hello Grace, thank you for your feedback! I am very sorry about the promotions. Our number one concern is customer satisfaction. The item was a manufacturer direct item which they charge for shipping. Unfortunately, the code that was used at the time was only for the 20% off. However, when you contacted us an Advocate refunded you the difference for the price match back to the method of payment used to make this purchase. Please allow two to seven business days to reflect on your financial statement. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Ordered a $170.00 jersey for the football season on October 6th. The money was immediately drawn on my account. My delivery date is DECEMBER 15th!
What a terrible company to do business with.
Good afternoon Fred. We certainly apologize your order hasn't shipped quite yet. We would be more than happy to make this right for you. Please email us at customerfirst@fanatics.com with your order details so we can look further into this matter for you. Thank you, Edmond
This site uses a shipping service called Lasership. They are a scam company. They steal people's packages and mark them as delivered. Then when you call, they tell you that you have to call the place you ordered it from to get a refund. Fanatics will then try to get you to take a replacement that they ship with THE SAME COMPANY THAT STOLE THE FIRST ORDER. I think Fanatics is a legit website, but they use a scam shipping service so it doesn't matter how good of a company they are.
Thank you for your efforts Eddy! You were able to provide great customer service and remain patient and interactive throughout the process. You are appreciated.
Hello Scott, thank you so much for taking the time to leave your feedback! We are so happy that we met your expectations. If there is anything else we can do for you please let us know. We very much look forward to your future business! Sincerely, Julian
I have had good customer service overall when I order. The items I have ordered have come in a timely manner and I'm satisfied with everything I have ordered.
I ordered 2 customized small men hoodies for super bowl. The quality is cheep ironed in numbers and way to small for a women 5'1 130lbs... Refused to refund my money and was VERY rude... I don't normally order online I and this experience has me never wanting to again... I'm going to dispute these charges. I never write reviews but I'm so disappointed. PLEASE BE WARNED. DON'T SPEND YOUR MONEY WITH THIS COMPANY!
Hello Laketia. We apologize for any inconvenience regarding your order. However, the order number you have provided does not belong to us. Please email us your order number to customerfirst@fanatics.com along with a brief account of your issue so we may assist you further. Sincerely, Karmen
Prices are competitive, shipping is quick, and the quality of the merch is top notch. My only minor issue is that quantity is sometimes limited on the stuff I'm looking for.
Fanatics has become my go-to for sports fan and music merch. My only minor complaint is that when they advertise "site wide" deals, there are some exclusions. Other than that…aces.
I flew into Dallas for the game on Sunday and had ordered a jersey on 12/15 to be shipped there for guaranteed delivery by 12/23. The game was on 12/24 and this was supposed to be a Christmas surprise and with tickets to the game and a jersey. My fiance didn't bring any of his game day gear because he had no idea we were going to the game.
I called customer service twice on 12/23. The first rep told me that the tracking on FedEx was wrong and they had a glitch in their system. She reassured me that I would have the order that day. I later called that night when nothing had shown up and the rep was hopeful it would come even though the tracking said it would not arrive until 12/27. He then told me that if I did not get it in time to call and they would give me a full refund. So I called FedEx and they told me 100% that I would not get it on 12/23 and that their site was up to date and correct.
I called this morning to get my refund and they told me the max credit allowed was 65$. Not only did they lie about the guarantee, they lied about refunding the credit. Now I have to pay to have someone ship my order to me in Utah when it finally arrives in Texas.
Teresa, we understand how frustrating this and we truly apologize for the inconvenience it causes you. The refund amount was listed within the terms and conditions online and unfortunately, we cannot process a full refund for the purchase. We have issued an additional refund for the cost of the package being shipped to you. We hope this helps. Thank you, Chastity
I placed an order on the 17th for a jersey to wear to frozen fury on the 3rd of october. On the 18th it was "shipped" but the tracking number only stated that a label was made. I did a live chat on the 20th when it didn't update and was told that it actually is shipped that day, give 24hrs for it to update, and it could also take an additional 8 days to get to me. The next day, still no update so I chatted again and the second person told me it actually shipped on the 18th before spamming a couple generic messages at me. I am absolutely furious and I sincerely doubt that I am going to get my jersey in time. Stay the f*** away from fanatics.
Hello Edmondo! Thank you for your feedback. We apologize sincerely for any confusion or inconvenience that was experienced. We do see that your package was delivered on 9/26. We are so happy to find that your package was delivered in time to wear to the event you needed it for! We do see that you were provided with a credit to use towards a future purchase. Please let us know if you have any additional questions or concerns and we will be happy to assist you further!
Listen, I'm not big on writing reviews, but I felt compelled here. Bought a "Fanatics Branded Fast Break Replica Jersey - Icon Edition" NBA jersey. When I took it out of the bag the "k" of New York was already peeling off. Was disappointed but ultimately decided to use fabric glue and attach it back on myself. I had gotten it on sale for about $50–you get what you pay for. About a year and a half later I saw NFL jerseys on sale so I figured I'd give it a shot again, hoping my experience before was some kind of flukey mistake. It was not. I bought a "Nike Game Player Jersey" and I could tell immediately upon seeing the product in person that the screen printed numbers and logos were of very poor quality. But I was willing to keep it because, as I said before, you get what you pay for. Although, this time I paid $80, so I was a little more bitter about it. Anyway, I brought the jersey to my closet to hang it up and immediately the screen printed number on the shoulder began to crack. Just awful. Had no choice but to return it. And the final kicker—I didn't even receive a full refund. They charge a $10 fee to send it back to them. So for jerseys, you'll find better quality on a $20 knockoff than you'll find on this site—don't waste your time or money.
We are so very sorry that you received a defective item. We have issued a refund for the return fees as we always waive those fees if you are returning a damaged item. Please allow 2-7 business days for the refund to post back to your original form of payment. Sincerely, Karmen
I attempted to order 3 Oakland A's hats for my sons birthday (we were going to a game). They shipped the wrong hat twice and were unwilling to correct the issue, as if I had made the mistake.
Hello Tom, thank you for your feedback! I am very sorry that you received the same wrong items twice. Our number one concern is customer satisfaction. Upon review, the item was reshipped twice and the same issue occurred. Unfortunately, due to the item that you requested may have been mislabeled in our warehouse. A item check will have to be made to make sure that they have the correct items shipped in the future. Because the hat was worn to the game, our warehouse will not accept them back due to it not being in the same condition in which they left. The items would've been donated to charity. However, I have generated a coupon code to use towards your next purchase. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Never got a reply back, there is no way, they sent me a wrong case for my phone. Just for this reason, in case you get a wrong order, you should not and never buy from them. Scam
Alberto, we sincerely apologize for the inconvenience of receiving the wrong case and would like to assist you with this. Please send us a private message and we can look further into the issue. Sincerely, Julia.
I will never order from Fanatics again, Ill go though Amazon or Ebay, How long does it take to ship from FL to CT, It shipped on April 19th! Been 10 days was supposed to receive it on April 26th now Fed Ex does not even have Delivery date still pending! What a joke.
Brian,
We are sorry to hear that you have not received your order just yet and know that this can be frustrating. We have sent a follow-up email to your email listed on this order and would like to discuss this matter a bit further. We look forward to speaking with you soon.
-Ciarra.
Order a Philadelphia Eagles Super Bowl Champions hoodie and the entire lettering and graphics are painfully slanted and non-centered - completely unwearable and can be spotted from a mile a way. I have no clue how this even made it out of the factory. Now I have to pay out of my own pocket to return it when I did nothing wrong (I work 5 mins from the Canadian facility to boot!) In addition, I bet I'll lose the $15+ CAD that got tacked on from the 25% duties tax for the item as well.
I had intended on going through with multiple additional purchases had my first experience with the website gone through smoothly. However, at this point, I'm very hesitant to do so, with a concern that a similar issue will occur.
Shipping time was good, but I would've rather it have taken a month to come, if that meant that the quality would've been up to snuff. Just an overall bad first experience, which is now going to require effort on my end just to receive a fraction of my money back for something that I had no control over.
Hello Ryan, thank you for your feedback! I am very sorry that the item was defective. Our number one concern is customer satisfaction. At this time I would like to know if you are planning on returning the item for a refund or requesting a replacement. Please let me know how I can be of further assistance. Sincerely, Julian
I ordered a T-shirt as a gift one week ago. I paid for 5-7 day shipping and got my confirmation email saying it would take TWO weeks to get to my house. I contacted the company and spoke with Luis, and he "updated" my shipping so that I would get the gift in the time that I paid for. After updating my shipping, I got a confirmation email that the order would take even longer, three weeks, to get to me. The order is going from Las Vegas to San Diego. I have been tracking the package and it has been traveling AWAY from my house. For reference, you could WALK to Vegas 4 times in three weeks from my house. I'm disappointed because I tried to remedy the situation so I could get the gift on time. Instead, the company made the situation worse, they even made me pay for updated shipping. I have no idea why shipping is such a problem for this company, but I can tell you I would never order from this company again. The only reason this upsets me is because this was supposed to be a gift for a friend, and it will no longer get here in time. I will be cancelling my order, ordering from a different company, and demanding a refund
Hello Chloe, we have messaged you to further assist. Thanks Deannaa.
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Hello, Dennis, we are truly sorry to hear that the incorrect item was delivered and for the longer time frame that is required for us to process a return and refund. If you could please send us a private message, we'd be able to assist you further with this issue. Sincerely, Julia.