Fanatics

I ordered a jordy nelson packers jersey for my wife for christmas. Made sure to order with plenty of time so i ordered around nov23rd. Paying 18 dollars in ahipping id expect a month to be plenty of time. It arroved dec 24th! I was so thrilled! Until she opened it on christmas...and it was the wrong player! I understand mistakes happen so i emailed them and said that they had sent me the wrong one they then told me to send them proof which i did. Then they said if i wanted to pay the shipping the would just send me the correct one and i could keep the one the sent. I told them i had no need for this one, but i said fine go ahead and charge my card. They then told me they could not do that and i had to download an app and pay them on there. Sketchy as heck! It was an address in estonia! So they wont send me the correct jersey now because im not willing to send money to them in a foreign country. I am of options. Please someone at fanatics make this right!

I placed an order on Dec. 7th. Received an email that my order would ship no later than Dec. 13th, Well, it is now Dec. 18th and no word on my order as to when it will ship. I have called three times and each time I get the run around. This was a Christmas gift. Sure wish I had read the reviews before I ordered from this company. I cannot even give this company one star! Terrible way to run a business! This was a gift for my grandson and I am sick over this treatment.

I had purchased a 30% code to use on Fanatics in anticipation of buying some sports collectibles at some point.

I was new to the Fanatics website and they had a good deal on Basketball cards (or so I thought). I happily used my code and bought $200 worth of cards. Got my order confirmation, and ship date. 2 days before shipping, they CANCELLED the order.

Okay no big deal, but what about the promotional coupon code I bought?

I went to the online chat help site, and inquired if I could get my code back. The support person on the other end, Bryan, said "Sure, should be okay." So right there, I decide to test that theory and attempt to order something from their site using my 30% code. The website reject the code saying there is a problem with it now (of course there is, it was used on the CANCELLED ORDER).

I ask Bryan what he could do for me, he says, "Sorry, you have to call in to get that resolved."

Okay, fine. I attempt to call in. Endless busy tones. Not able to get through.

How does a company that treats its customers like this stay in business?

Terrible.

I just bought a 75 dollar sweatshirt from here that isn't even a real sweatshirt It's a flimsy $#*! piece of crap nylon blend couldve gotten at Dollar general if it didn't have the 49er logo on it Also bought matching leggings also expensive, of course they're crap too Don't buy here

I order a bathing suit top for VERY special occasion, they sent the wrong size and they promised me they would overnight the new size, It got here after I was already gone on my trip. I've been waiting for someone to reach out to me for 2 weeks now. I'm returning everything I purchased and NEVER ORDERING AGAIN!

Got this black Ohio State hooded sweatshirt for my husband and he loves it. Made of good quality material and looks like it will wear well. Would highly recommend this.

I placed an order on October 31st. Two items were too large. I returned them on the 9th. On the 20th, after my items were received I contacted support for my refund, they said they had email it on the 11th. Nope. So, they said they would do it again. Nope. So, I contacted support, they tried sending to 3 different emails and none came through (obviously a problem on their end). As a result I do not have Christmas presents my son is expecting and I will NOT be reordering after spending over an hour with chat reps.

I am very happy with my purchase of the Green Bay Packers items I ordered. My son just adores his jacket! He loves his long sleeve shirt and matching hat.

3 times now I have placed an order with Fanatics, and all 3 times it sits pending for almost a week until I reach out to inquire about it. They then tell me "there was a problem processing the order on the back end, and you'll receive a refund". I didn't want a refund I wanted what a I ordered. This has caused me not to have a birthday present for someone, a Christmas present, and a Father's day gift for my husband (which was his first Father's Day, having quite a bit of meaning for him).

UPDATE: No, you did not tell me purchasing was blocked. This is what I was told:
"Hello Andrea,

Thank you for choosing us for your favorite sports fan gear. Your business is very important to us.

We can certainly understand the frustration and apologize that you haven't received any notifications regarding the cancellations. We kindly ask that you work with the Fan Protection Team before placing another order to avoid it happening again.

We hope this helps. If you need further assistance, simply respond to this message and we will be glad to help."

This says in the future I should contact them. Aside from that, if there was a problem with my order, don't you think YOU should have reached out to ME?

I love fanatics, their prices are reasonable, great customer service, quality products and easy to place orders, however - I had a very bad experience when I ordered a personalized jersey for my boyfriend's birthday - Fanatics used UPS solutions - they work with the US Postal Serv. And not once but TWICE they lost my order, after it got lost the first time I asked Fanatics to use a different shipper (I even offer to pay more for shipping) and I was told that was not an option so I took a chance and order it again and AGAIN it got lost. Other than that I love Fanatics

I ordered and XXL OU hoodie "honoring our troops". When it finally arrived I found it wouldn't even fit a 12 year old and proudly proclaimed "made in China!"

When I complained they offered my a 30% off coupon.

I ordered 6 items that the site quoted would be shipped in one day and delivered in 19 days at the latest. I received a notice that one could not be sent as it was out of stock. Another shipped 5 days later and won't arrive until after the promised date... which is after the trip for which I ordered it... the others wee shipped yesterday which is 8 and not 1 day as promised and they will get here? Who knows! The website continues to quote that the very same items will ship in 1 day and arrive in 3 to 5 days. Dishonest! I would not have ordered anything had I known their delivery reality. I even called before ordering to confirm that everything would arrive before my trip. Something told me not to deal with this company. I wish I had read the reviews. I'm hoping this review will spare someone from dealing with this incompetent company who makes promises that they know they can't deliver (literally) on! Don't quote a shipment time or a delivery time and maybe you won't have angry customers that won't be return customers. You are 0 for 6!

I am beyond frustrated with this company. I ordered an Indianapolis Colts jersey case from Fanatics for a gift and received a New England Patriots Jersey case instead. I called the company and reported this requesting a new item and sent the package back to the manufacturer. The next day I receive an email from someone at fanatics saying the manufacturer needs more information and needs pictures to confirm before taking any corrective action. Luckily, I took photos of the item (which fanatics did not instruct me to do initially) and sent the return email. I again called to discuss with someone my situation and have a time situation as this is a gift and given the mistake on fanatics end, I needed this corrected. I was assured that a replacement item would be sent. Another day goes by and I receive the same email from someone at fanatics from the manufacturer stating they need pictures before anything will happen. I resent the pictures and email, called again, requested to speak to a supervisor and was told the item would probably be shipped to me soon. I am now past the date for the gift and am ready to cancel the order, do business elsewhere and do not recommend anyone doing business with this company. Mistakes happen, but when they refuse to fix them, I would rather spend more money somewhere else. Today I will have to call for the 4th time to get a refund, cancel my order and have not received my item or even reassurance that the correct original item I ordered and have paid for, is being shipped.

Frustrated beyond belief.
DA

So I bought a jersey over 2 weeks ago and apparently it takes that long to "process" my order. I called to cancel my order they said they can't cancel since it's gone to the "warehouse". So now I have to wait to get my jersey to return it. How stupid is that? DO NOT BUY FROM THIS COMPANY.! Wish I would have read all these reviews before I ordered.