Fanatics

Placed an order for 3 items with a 25% off code, payment was pending via paypal awaiting Fanatics to handle the order. 8 Days later, order was still awaiting via paypal for Fanatics to process my order - didnt even get an order ID before it was being processed.

Contacted customer service to see when they were going to deal with it and they put up a ticket and was promised a response when ticket was dealt with.

2 days later and still no response I contact them again for an update - they say Paypal cancelled the payment. So After 8 days of not processing my order, one of my items are out of stock, the 25% off deal is closed and all they can say is "we're sorry, dont know what happend"

Yeah that doesnt cut it. Wouldnt recommend Fanatics to anyone.

Read the reviews first! We ordered a Youth Fanatics Branded Mathew Barzal Royal New York Islanders Home Replica Player Jersey Size S/M on 16th November 2020 which was shipped to Australia. It was too small and we posted it back with documents on 23rd December 2020.
We reordered the jersey in a bigger size through Paypal on 30th November 2020 and received it.
I have emailed so many times and have never received a response about the returned item and no refund. This has been 8 months, still chasing!

I purchased a jersey for my grandaughter for Christmas. And a penguins raglan for my husband... the raglan did not fit. So my husband placed it in what he thought was the original bag. And returned it for credit... to my horror, he didnt realize that my grandaughters cory $#*!erson shirt was in the bag... and mistakenly returned it... I called the next day, crying my eyes out. For the return of the shirt,, that i had paid for. And they refused to return it... or refund my money... so they have literally stolen from me!

I ordered a high end Nike shirt for about 60 dollars. When my order arrived they sent a cheap fanatics brand yellow shirt that was worth far less. When I tried to contact them I had difficulty reaching anyone thru the chat system which appears to be the only way to reach them. When they finally responded it was very slow and the person seemed to not grasp the gravity of having substituted an inferior product and charging for the higher priced item. The only way to get my money back was to return the item to get a refund. This shirt was not worth returning. They did agree not to charge the return fee and told me I would receive a full refund. I asked to speak with a manager and when he failed to grasp the situation I asked to speak with someone else and was told I could not and he hung up on me. I intend to inform the consumer affairs division of my states attorney Generals office of this matter. Substituting a cheap product when you buy something else is simply not ethical. I have purchased from them before but no longer feel that they are honest in their business practices. I hope I get my money back.

I so wish I had read reviews first but saw a t-shirt I wanted for my husbands birthday and ordered it right away. I also ordered a shirt from Ebay. Got Ebay order ASAP. Kept waiting on Fanatics. Called to check on it and was told my order had been cancelled due to the shirt not being available. Then woman said they sent me an email on 6/16. They didn't. She went on to read me the email and argue with me over it being sent. I couldn't believe it. So rude. I was inundated with spam emails from them but NEVER got the cancellation email. Luckily went to FANEDGE; found the shirt and it shipped the next day. DO NOT USE THIS SITE OR COMPANY.

I ordered a Jersey from fanatics on October 3rd and paid for the 1 day shipping. The delivery date was pushed back to October 7th, which is fine i try to be flexible with delivery. By October 9th there was no update on my package and the expected delivery date was still the 7th of October. I finally called the customer support number and the lady who assisted me assured me it would arrive by Monday and i was refunded the shipping expense. However, today is October 14th and there is still no update on my order. I called the customer service number again and the woman who assisted me was incredibly rude and just reassured me that i would receive my jersey in the next two days. I didn't receive a refund or anything. I wouldn't recommend anyone ever use fanatics or any company that goes through them.

Items are clearly described; quality if products are excellent; mucho variety! Comparable prices and great sales. Delivery us always on time or before time.yes! All is good at Fanatics!

Please do yourself a favor and never order anything from fanatics! This company has twice taken my money at the holidays and the item i purchase never arrives. Both times I have had to track the package and speak with customer service. In speaking with customer service, they proceed to lie to me and tell me the package was lost; however, their own tracking partner shows the item was never shipped. So after 2 weeks of waiting, I am out of a gift for someone and out of time. The simple truth is, Fanatics lies to their customers. When I spoke with a supervisor, after going through 3 customer service reps who keep telling me the item was lost, and demanding to be told the truth, I am told there was a computer glitch at time of ordering and they never actually had the item in stock. Yet they never thought to reach out to me to notify me of that glitch in a timely fashion so I could make other arrangements. Surely I cannot be the only one who was impacted by this glitch? Such a large company having a "glitch " at the holidays is suspect! This company is a joke and I would never order from them again! Their attempts at service recovery are also piss poor!

I sent emails and got no response to them. Had problem with topps chrome mega box that came in damaged. It has been months so i gave up on the problem.

I have had a mostly positive experience with fanatics. My only negative is that the delivery times are not alway accurate. Sometimes, items arrive after the projected arrival time

They mostly have what I need, if not they restock fairly fast. Shipping sometimes suck but it will be replaced quickly. Huge variety most things go up to 5x.

Ordered 2024 Pacers calendar. C Duarte who was traded in July 2023 is featured on 2 months. Myles Turner who has played for Pacers for longer than any other player is not on it

DONT BUY ONLINE TO THIS SCAMMERS, THEY KEEP YOUR MONEY, DONT SEND THE ORDER, NO ONE ANSWERS, NO ONE REPLIES ANYTHING, IT IS BEING THE WORST EXPERIENCE OF MY LIFE AS A CONSUMER. THEY JUST USE A USELESS BOT. NOBODY ANSWERS. I WANT A REFUND AND NEVER BUY AGAIN FROM THIS SCAMMERS. THEY HAVE CANCEL MY ORDER AND NO REFUND YET SINCE 1 MONTH

I will never again order from fanatics.com. I ordered two UofA shirts and paid extra for two day shipping. On day four I called to see where our order was. The associate on the phone said they hadn't even shipped my order yet because it wasn't in stock. I was furious! Why let me order and pay extra for something that wasn't even in stock?! I would have gone elsewhere had I known that. So we ended up going to the game with no gear. Oh and the best part was that they "couldn't" (more like wouldn't) refund my money. All I got back was the $15 for two day shipping. Never again will I show here.

Do not order from this company which I don't even think it is a company can not talk to someone in the company you talk to someone out of the US they give you a runaround where you package is they give you a tracking number that does not exist save your money order from any place else but this one I guess my money is just flused down the toilet like there products