Fanatics

I've never had a serious issue with Fanatics.If there was any minor things,they took care of it quickly and fairly.I love shopping on this website(they have alot of great sales)and will continue to.

First off, when I placed the order they said "ships within 1 business day". 2 days later a tracking number was issued and then it sat for another day before Fedex actually took possession of it. Little did I know that this wasn't "really" Fedex delivering it, but Fedex Smartpost, which means they then handoff the package to USPS. In my case I had 2 items ordered at the exact same time, one of them was "accidentally shipped to the wrong USPS station". Bottomline is this. It's been 2 fricken weeks and no products. Maybe you guys shouldn't be so cheap on your shipping? Maybe learn something from Amazon? Never again.

Placed my order well over two weeks ago... No clue where it is. DO NOT buy from these people! Never again! The tracking number is useless. Couldn't give zero stars...

ORDER PLACED 12/15/2021 FOR DELIVERY 12/28/2021. AS OF 1/8/2022 STILL DO NOT HAVE IT. THEIR CUSTOMER SERVICE IS TERRIBLE. THE CHAT LINE IS ALWAYS TOO BUSY TO HELP AND IT JUST KEEPS REFERRING ME BACK TO ENTERING MY EMAIL ADDRESS AND PHONE NUMBER. TO CONTACT THEM BY PHONE YOU HAVE TO CALL ANOTHER COUNTRY. VERY FRUSTRATING. WILL NEVERN ORDER FROM THESE CROOKS AGAIN. THEY ARE GOOD AT TAKING ORDERS, TAKING MONEY AND OVERCHARGING FOR THEIR PRODUCTS THAT ARE PROBABLY MADE OUT-OF-THE-COUNTRY USING CHILD LABOR.

I ordered 5 items celebrating the Denver Nuggets western conference win on the night they won i paid for overnight shipping. There were no indications the items were not available at the time when it would have been possible to go out to a sporting goods store that re-opened for the day after the win and purchase items that were in-stock. But being disabled I thought it would be easier to order from these folks and get overnight delivery. I went to track my order and discovered that the estimate was I might receive it by June 5th which I think is when game 3 of the finals is being played. I contacted customer service via chat and they told me there was a positive possibility it could be to them by June 2nd. To me any possibility from 0.1% to 100% is a positive possibility. The excuse they gave was they had not yet received it from the supplier. So sporting gods stores were able to have it for sale and you would receive the actual items but these folks were selling it and misleading customers about their availability and charging a premium for overnight that means once they receive it they will try to get it to you. Really wish I had read these reviews before I ordered

We spent more than $300 in Superbowl LI gear and it is ALL (without a single exception) garbage. The NIKE logo means nothing (shame on you Nike)! The jersey is a glorified t-shirt ($130), the t-shirts ($26-37ea x4 shirts) are 99cent store quality and oddly sized, the pint glasses ($17 ea) are as cheap as they come with dangerous flaws on the lip surface- unusable (not that we would!), the window banner is thin enough to be see-through ($26), and the fitted cap ($27) is so large it, too, is mis-sized (explains why they sold out of SM). The auto decals came off the first day they were applied, and the Christmas ornaments are throw-aways. To top it all off, we waited more than 2 weeks, the shipments came 1 item to a box, and returns are $5 PER ITEM so we'd pay almost $50 in RETURN FEES even if it's all in the same return box. RUN! DO NOT PURCHASE ANYTHING FROM THIS VENDOR - EVER!

Customer service is really terrible with giving information, and don't tell you exactly how returns work. My first item I received was damaged, so I had to send it back. The replacement was missing it's certificate of authenticity. So I have to send it back. Fanatics thinks I have infinite amounts of time to spend being repeatedly put on hold by customer service, and plenty of time to package and repackage items to go back. Nor do they seem to care about continually sending something that's got an issue, but are "willing to compensate shipping" - how nice seeing as it's their fault. Followed with an insincere apology, and no e-mail to corporate to pass along the issue to try and help them improve. They've successfully lost a customer, be careful ordering from them.

Update: The reply I got from Fanatics on here was totally bogus - suspect they were trying to save face. 6 days after the supposed certificate was to show up - nothing. Nor has the original replacement they said they would send since before I left this review. And? How can they send a certificate when they don't know the edition number I received? Worst company EVER.

Summarized:
Order did not arrive - sent out for delivery but shipper said addressee unknown
Fanatics said I had to wait 3 days to research
Fanatics then said the shipping status was "lost" and that I had no choice but to get a refund
Shipper said it was not lost, it was returned to Fanatics
Fanatics says there is NO WAY they can find it and re-send it to me. They can't contact their warehouse.
So they have no system to help customers find items in a case like this.
The product was an Atlanta Braves World Series Bobblehead which is out of stock and unavailable.
The item is there, and I can't get it.

I ordered a hockey jersey at the end of NOVEMBER to give as a Christmas gift. It did, in fact, arrive just in the nick of time for Christmas. However, it was missing the "C" to signify that the player is the team captain. The packing label said it was included. For those who know hockey, it is standard that the captain has the "C" patch affixed to the jersey. My son will not wear the jersey without it; he feels it looks like a cheap imitation. This jersey cost $200. I sent emails and contacted customer service, and every person gave the generic reply that "custom orders are not returnable or exchangeable." I reiterated to every person I spoke with that I did not want to return/exchange it. I asked if they could merely send me the "C" patch, and I would deal with getting it applied. I thought this was very reasonable compromise on my part. This request repeatedly fell upon deaf ears. When I spoke to a supervisor, she was even less professional, and actually somewhat rude. I have done business with them in the past, and have endured the long shipping lags. I will NEVER deal with them again, based on their total unwillingness to do the right thing.

This is the worst $#*!in company out there, so if you want to fork over cash just to have your jersey not even ship for two weeks, then I would highly recommend this piece of $#*! company.

I placed an order first for a blue Titans sweater. When it came in the mail, the sweater was purple, so I sent it back. The second time I went with a different sweater that was grey, and when it arrived it had a logo for some random team I had never heard of. Again, I sent it back. Finally, when I got the right sweater, I was told I would be issued a refund in 7-10 days. I got an email a few days later saying they had given me the money in an e-Gift Card, which I didn't ask for. I don't typically buy sports things, and this time was a once off, so I have no use for an e-Gift Card. It wasn't even the correct amount, but it was only off by a couple dollars so that's the least of my concerns. When I talked to customer service, I was told they put in a ticket to management and someone would contact me in 2-3 days. Shockingly, 3 days later, no one has contacted me, so I have to talk to them again. I have to go through 2 different reps before someone would actually talk to me, and they basically said there's nothing they can do but here's your ticket number.
That's almost $100 down the drain. Thanks a lot. Will definitely not be shopping here again.

After my last review, fanatics did the right thing by deciding to reimburse me for the entire amount that I paid. I eagerly took this money and went back to the fanatics website to buy a Browns shirt that's the correct size. Since XLT (Extra Large Tall) was so baggy that two people my size could have worn it at once, I obviously needed to go a size down. As it turns out, they don't sell any LT (Large Tall) tees and the only clothing items they sell in that size are goofy orange polos! Since they don't have LT shirts, I thought that maybe the regular large would suffice. I ordered the shirt, put it on only to look down and see my stomach hanging out. I returned the large tee and ate the eight dollar shipping fee after all. I find it comical that there is such a gap in sizing. I'm a tall, athletic person (Think basketball shooting guard... 6'6' 230 with wide shoulders and no gut hanging out) so I don't always have the best time finding clothes; however, its absurd that their sizing goes from belly tee shirt to cape. Hopefully one day Fanatics gets it together. I've updated my review from one to two stars since they reimbursed me for the first purchase, but i cant give them any higher than two stars due to their absurd sizing.

Ordered a customized T-shirt for my daughter Saturday to attend a Penguins game in Washington on Friday. Chose three day shipping (assuming three business days) for $16 with the expectation it would arrive Wednesday or Thursday at the latest.

Just talked to a customer service rep and the three days is only a "rush" on the customization and not actual delivery time and I should expect delivery in about six days. I've been in business for decades. When someone orders something overnight shipping it arrives after one night. Two day shipping arrives in two days.

Apparently (based upon the vast number of really bad reviews) the definition of shipping of Fanatics.com is detached from reality. I will never order another item from such an unscrupulous and deceptive organization. I wish I had time to build another company and put them out of business because the opportunity is there.

Response to Chastity/Brandon: I can tell you are really broken up about my negative experience. Since you said you would "love to have a chance to make this right"... how about maybe using the package tracking number to reach out to FedEx and get it delivered? Then we would both be happy.

The order was processed on Monday and was shipped on Tuesday at 5pm per FedEx tracking info. So the "shipping doesn't change processing time" argument doesn't fly with me.

Sorry to be so curt, but the form style of your responses indicates that you don't actually give a crap.

I've purchased from these guys for at least two years but have decided only to purchase when items aren't available elsewhere, including retail shops. In other words, I'm going out of my way not to do business with these guys again.

These guys charge handling fees in addition to their high retail prices.

These guys don't ship for free and include incredibly high charges just to ship product. These guys offer no customer support and always include incredibly long shipping times.

For example, my recent purchase was a single hat that's currently in stock but will take longer than 10 days to arrive. 10 days in 2023...yep, 10 days. They don't ship the same day.

Ordered on 4/11. Didn't ship until 4/14.

Retail price was $34.99 less ~$5 (sale item). With their myopic fees and shipping, still paid $40 for a sub-$30 item.

Advertised Fancash? Get serious.

I've never been able to use it. If you don't use it almost immediately, it's gone.

It's never available when purchasing again. A clown of an operation altogether.

User's recommendation: If you can find it elsewhere, buy it elsewhere. These guys don't deserve your business.