Fanatics

Soo disappointing
Soo disappointing. I will never shop here again. I thought since it was supposedly "official" I would get much better service. First jersey; too big. So, I decided to return and get a smaller size. 100 days to return-ok, great! I returned it immediately. A $10 charge for a return label? (guess I'm used to amazon policy). Reordered, get an email (posted Wed., 10/14 at 3:34am) saying "delivered, Tues. Oct 13". Odd. I didn't get any package. Checked site, it said delivered Wed., Oct. 14. Still odd. I checked mailbox, front door-nothing. Called Fanatics- FedEx picked it up and then delivered it to the USPS—I still have to wait another 9 days for delivery! The first time I ordered it took 10 days total. Now it's 14? I have already had HORRIBLE delivery experience with Fedex AND the USPS recently, (packages lost arriving weeks later, package delivered to house across the street), so I was not really thrilled about the fact that those 2 entities were handling the package. Never again.

Maybe I should have read the reviews before purchasing from here. Most of the poor reviews I've read are about their failure to deliver around the holidays. Well here's another one for you. I made the purchase on 12/16 and was guaranteed delivery by 12/22. Now it is 12/23, Christmas Eve is tomorrow, and there is a very good chance I will not have my wife's gift. I'm giving them 2 stars (instead of 1) because I'm assuming that the quality of the product I purchased will be good, the price was very good, and there is still a chance that it will arrive tomorrow. But when I chatted with their customer service online, they basically told me there was nothing they could do -- even though they currently have a banner on the web site that says "Guaranteed delivery by Christmas Eve for orders over $100". My guess is that they don't stock their own products. But clearly they need to do a better job of fulfillment, especially around the holidays.

+++++++++

Update: My order miraculously shipped today, so it should arrive by tomorrow (Christmas Eve). I'm upgrading my overall rating and my Shipping rating by one star. I don't think this would have happened if I hadn't pressed them on two separate occasions to ship my order.

HOLY COW. NEVER EVER BUY FROM THIS SHAM OF A COMPANY. I'M WARNING YOU NOW. THEY JUST CANCELLED MY ORDER AFTER I paid IT. THE REASON IS FOR "SECURITY REASONS" WHAT THE HELL IS THAT. I'M BUYING SWEATSHIRTS FOR HEAVENS SAKES. I CALLED AND ASKED THEM TO EXPLAIN AND THEY SAID, FOR SECURITY REASONS THEY CAN'T. THEY SENT ME THE EMAIL TO BUY FROM THEM.

I cannot believe I ordered off of NFL.com and it goes through those idiots in Jacksonville, FL - Fanatics! They are the worst! I live in Jax, wish I could support them but all 3 times I ordered from them my orders did not arrive for over 3 weeks and I wound-up cancelling - including today after waiting 25 days! DO NOT USE THEM FOR GIFTS! YOU MIGHT NOT HAVE A GIFT TO GIVE! Why can't I review them on Google like most any other company? How much do they pay to not have Google reviews? Why can't they put that money into customer service?

I attempted my first order on the pac-12 website. After selecting my items i went through the checkout screen and made payment. I immediately checked my online banking to make sure the payment went through ( the payment was deducted) and everything seemed fine. Roughly one hour went by and i got an email from their website confirming my order with a link to track my order. When i clicked on the link to track my order it stated it had been canceled and to contact their customer service.

I tried calling them, live chat and sending them a msg via instagram but had zero luck. I then placed a second order ( i know dumb on my part) thinking maybe it was a glitch and the same above happened. They deducted my account and sent me an email with a tracking number, this time when I clicked on the tracking link it said my order didn't exist.

So went from my order being cancelled then to my order doesn't exist, how does that even happen?

I tried again calling them over and over but had zero luck getting anyone on the phone, so now I'm here hoping to get someone to assist me. I have two deductions from this company, they had zero problems taking my money but don't have the decency to hire enough customer service staff? What type of establishment is this?

Please change my mind, I'll be glad to give an update here and change my score for your company if someone offers proper customer service.

I've added screenshots for Proof of order

If I could give this company less than one stars I would. I placed an order last Saturday and paid extra for three day shipping because I needed the item on Friday. I called customer service on Tuesday and the man on the phone said I needed to allow a 48 hour processing period before it would ship. That's totally reasonable even though they should probably state that online. He told me specifically that I will receive my item by Friday which is great. I called the next day because it hasn't shipped and the rude lady on the phone told me it wouldn't ship until MONDAY. Are you kidding me? I pay extra for 3 day shipping but it won't actually ship until 10 days after I order. That is completely unreasonable and the woman kept repeating the same thing after I tried to explain why the policy is dumb and I had received other information. I cancelled my order because I don't think anyone should support this company. After I emailed them the situation, they sent me an automated response telling me how to track my order. The worst customer service I have ever experienced.

They created a label 2 weeks after my order was placed but never shipped the 2 shirts. I was told I would be over nighted the shirts for free, but never got a shipping notification. Today, 2 days later, I received a shipping notification for one of two shirts and it is going Fedex Smartpost for deliver in 7 days! The online chat lady "Tia" said "I am sorry. It was shipped 2nd day air" which was clearly a lie because I tracked it 5 minutes before that. They did not offer any refund, discount, or any restitution AT ALL. They absolutely do not care about the customer. DO NOT WASTE YOUR TIME.

The fact that they over-all have a terrible review shows you how their customer service is And what they will do for you. Aka NOTHING.
I think its ridiculous that they dont have an exchange policy. I mean, it is what it is BUT at least have me buy the item back for the same price I got it for.
Called customer service and I was explaining the guy that they need to be clear about their ridiculous rules like NO EXCHANGES. He explained to me that all that information is under the help button which DUH of course, but it doesnt matter. When youre dealing with retail esp that a company is known to sell CLOTHES, customers assume that youre able to exchange sizes and what not. They really need to make it clear when youre about to buy the item that they dont do exchanges. Im not happy that they just assume that you know and everybody reads their rules under the help button.
Never buying from this company again..

I would not ever use this site if you plan on possibly having to return anything and or need something quick. In the first case, I had to return something. I mailed it back and over a month later had to reach out to them and say something about my return in order for it to even be processed into the system. The next day I got an email telling me it was processed and I would be receiving a refund in 2-10 days. It's been 20 days... still nothing. Then just this week I ordered an item that I needed specially for this weekend. I spoke with two separate people on the phone who both ensured me if I ordered these items that day (Monday) and paid for next day shipping that my items were guaranteed to be here by Friday. Items shipped Wednesday, should have arrived Thursday, checked the tracking number only to find out my items will not arrive until next Wednesday. When I called and spoke with two separate people they both tried to blame the shipping company and basically told me that there was nothing they could do and that I was out of luck. Some reliability. If you need items and you need to be sure you will get them when you need them and pay for them to arrive, this is not the site to ever order from.

After leaving my last review, I was contacted by Chastity who was Able to completely remedy my situation, Although i won't get my product by Christmas, I will still get the things that i ordered, For that I am super thankful and Impressed by Fanitcs' ability to Right a wrong, That even they may not be responsible for. I can Respect that, and re-write my review to 5 stars to reflect the understanding, and kindness i was shown today.
Thank you guys!

Specifically ordered from Fanatics on 5/22/17 to get an order within 3 days(5/26/17. Spent an extra $5 to get their free 3 day shipping if spent over $30. ON 5/26/17, the day that they Guaranteed delivery, I got on to chat with someone there about how my item wasn't going to be here in time and got a completely rude agent who just argued that I was wrong. TERRIBLE CUSTOMER SERVICE! Will be returning my item and never shopping with them again.

I purchased $400 of fan gear (Seattle Kraken) for my family (5 items) so we could attend the game all decked out. The order was placed on Dec 6 and the first shirt arrived on Dec 10. Thinking the rest would come shortly (the game was on Dec 18) I waited and waited... and then went to the game shirtless. Of course, I checked the status of the order several times a day and all I could see was that it had been shipped but not delivered. Two weeks later, the status remains the same - shipped, not delivered.

The Fanatics support pages were worthless. Their online chatbot could provide no information. A customer support phone number was non-existent until I found a very cool website - https://fanatics.pissedconsumer.com/ - that had the number. I emailed customer support several times - no reply. I just called using the "pissed consumer" phone number and was told that all the missing items were "out of stock". No email telling me they were out of stock, just a notice that they were "shipped". How do you ship an out-of-stock item?

Long story short, do not buy from Fanatics. They have zero customer support and appear to operate a fraudulent business. Shame on them. Why I didn't use Amazon Prime remains the lingering question.