Fanatics has a rating of 2.4 stars from 3,941 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fanatics most frequently mention customer service, day shipping and business days. Fanatics ranks 1st among Jersey sites.
I lost an email containing gift card but the agent were able to resent it
Quick and easy to complete transactions. Company stands behind their products
The Auburn golf bag came before Christmas and our son loves it.
Fanatics is really easy to deal with if you ever have a problem.
Been using Fanatics for years now, never disappointed, always satisfied
So many different varieties to choose from. And with the throwback options is such a plus.
VERY SATISFIED with the customer service of Fanatics! EASILY correct errors and compensate wherever needed!
Was thankful for the extra money I received to put toward my purchase.
Fanatics experience has been great. Their customer service is top notch.
Always ships and arrives on time, with correct order!
My experience was Fast and easy. I prefer to shop online
I enjoy shopping on Fanatics! It is a great website!
Merchandise is always top quality and meet deadlines.
Love the products, just takes a little long sometimes.
My order comes in a very timely manner and it is exactly what I am expecting.
Everything is great and I love shopping online because you have what I'm looking for.
Have ordered many items from Fanatics never a problem
The item I wanted was very easy to find and place an order.
Several items were too small and extremely tight. Does not match regular sizing
Answer: I have no experience ordering from Australia so I'm afraid I will be of no help. I do agree that the holiday will add a little extra time but I don't believe it's as bad as everyone is saying. I don't know why I had such a good experience with them when it sounds like everyone else is angry with them. I'm curious to see how it goes for you.
Answer: Good luck. I just kept getting stupid answers until I filed a BBB complaint. Then I got instant satisfaction.
Answer: Hello Timo, Thank you for your feedback. We appreciate your business! Mike, Shannon, and Brad -- We would love to have an opportunity to work with you each regarding your less-than stellar experiences. Please provide your order numbers so that we may research and work on resolving your poor experiences! We value each of you and hope you will give us an opportunity to make this right.
Answer: No kidding. These fools are liars and thieves. They literally have fulltime dedicated employees who monitor sites like SiteJabber to provide responses to all the well deserved, nasty Fanatics reviews. It is entirely likely that any and all positive reviews touting their customer service are internally generated by their own employees. Write letters to your licensing body whether it be NFL or MLB and let them know about Fanatics and their FRAUDULENT and DECEPTIVE business practices. Fanatics should be glossed as Fraudnatics. BUYER BEWARE!
Answer: Hello, Thank you for reaching out to us. When an item is found to be out of stock the money is refunded back to the original form of payment. In addition, we issue a store credit on top of this for the inconvenience.
Answer: I would not worry to much about the negative feedback. You should get your items delivered to you with no problem. It might take a little time to be delivered but I had no problems with fanatics.
Answer: Please provide us with the contact information we can best reach you with so that we can pass this along. Julia.
Answer: Thank you for your correspondence. I am very sorry that you had this issue with the item. If you could please private message me your order number so I can take a further look?
Answer: Hello, thank you for reaching out. Upon reviewing your orders should arrive no later than December 13,2017.
Answer: Thank you for reaching out Michael. Refunds can take 2-7 business days for the refund to reflect back on the form of payment that was used at checkout. Thanks, Cayla