Fanatics has a rating of 2.4 stars from 3,941 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fanatics most frequently mention customer service, day shipping and business days. Fanatics ranks 1st among Jersey sites.
Deliveries always arrive on time and in good condition.
Found exactly what I needed and received it quickly.
Merchandise came as advertised. Shipping on time. Priced right.
I was looking to get a x-mas gift for someone and fanatics made the choice very easy.
Delivery was swift & the items were precisely as advertised.
Very easy to shop and they have everything you could want!
Great experience, especially with the app and my most recent purchases
Did not receive hat. They sent me another and received quickly.
Love the products they have! Large variety of items.
The experience was very good. Everything worked out perfectly
Love shopping here it has lots of great things for fans
Great selection, fast shipping and excellent customer service!
I'm extremely satisfied with all the products I've purchased and customer service great 👍
I love shopping on this site because it's the best place to buy merchandise
Excellent products.
Good customer service support.
Very easy to order. Was delivered when they said it would. Very happy with the order.
Good deals and good quality for a good price. They have everything to choose from also.
Awe! Thank you so much, Ronnie! We appreciate your feedback. Sincerely, Jordan.
Ordered an autographed mini helmet and display case on Saturday and received them both on Thursday!
Hello Victoria,
Thank you for your feedback! We love hearing from our customers and are so happy to know you received your order in such a timely manner!
Thank you for letting us know about your positive experience!
Sincerely,
Lauren E
Senior Fan Advocate
CHEAP CHEAP CHEAP QUALITY THIN CHEAP MATERIAL.WAY OVER PRICED SHOULD BE SOLD AT THE FLEA MARKET. I WILL NOT BE ORDERING FROM THIS SITE AGAIN.
Hello V,
I am truly sorry for any issues regarding your order, and I would love the opportunity to make this right. I have reached out via email, hoping a resolution can be made. We look forward to hearing from you! Thanks, Shane
Easy and fast application. I love the apparel and variety available
Hello Brandon, Thank you so much for your feedback! We are truly pleased that you had such a great experience and that you took the time out of your day to let us know. We appreciate all of the feedback we received, both positive and negative, but of course, the positive always feels best! If there is anything we can do to assist you further, please let us know. Thanks again, Sam
Answer: I have no experience ordering from Australia so I'm afraid I will be of no help. I do agree that the holiday will add a little extra time but I don't believe it's as bad as everyone is saying. I don't know why I had such a good experience with them when it sounds like everyone else is angry with them. I'm curious to see how it goes for you.
Answer: Good luck. I just kept getting stupid answers until I filed a BBB complaint. Then I got instant satisfaction.
Answer: Hello Timo, Thank you for your feedback. We appreciate your business! Mike, Shannon, and Brad -- We would love to have an opportunity to work with you each regarding your less-than stellar experiences. Please provide your order numbers so that we may research and work on resolving your poor experiences! We value each of you and hope you will give us an opportunity to make this right.
Answer: No kidding. These fools are liars and thieves. They literally have fulltime dedicated employees who monitor sites like SiteJabber to provide responses to all the well deserved, nasty Fanatics reviews. It is entirely likely that any and all positive reviews touting their customer service are internally generated by their own employees. Write letters to your licensing body whether it be NFL or MLB and let them know about Fanatics and their FRAUDULENT and DECEPTIVE business practices. Fanatics should be glossed as Fraudnatics. BUYER BEWARE!
Answer: Hello, Thank you for reaching out to us. When an item is found to be out of stock the money is refunded back to the original form of payment. In addition, we issue a store credit on top of this for the inconvenience.
Answer: I would not worry to much about the negative feedback. You should get your items delivered to you with no problem. It might take a little time to be delivered but I had no problems with fanatics.
Answer: Please provide us with the contact information we can best reach you with so that we can pass this along. Julia.
Answer: Thank you for your correspondence. I am very sorry that you had this issue with the item. If you could please private message me your order number so I can take a further look?
Answer: Hello, thank you for reaching out. Upon reviewing your orders should arrive no later than December 13,2017.
Answer: Thank you for reaching out Michael. Refunds can take 2-7 business days for the refund to reflect back on the form of payment that was used at checkout. Thanks, Cayla
Hey Duane. Thank you for the amazing feedback, and we greatly appreciate you letting us know we got it right. We are glad to provide you with the best service we have to offer. We look forward to keeping you game-ready in the future. Sincerely, Morgan