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Gearbest

gearbest.com
Portugal
1 review
0 helpful votes
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Excellent store
May 30, 2018

I have ordered every kind of stuff from gearbest. Since a gaming laptop to smartphones and even LED lamps for my house. Every order arrived in perfect condition, and every time i needed help because of some kind of delay from the couriers, gearbest always answered fast and kindly.

Date of experience: May 30, 2018
Italy
1 review
0 helpful votes
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Excellent experience
September 16, 2017

I bought many stuff in the website. In this particular case, I can tell that every step I made in the purchase, was perfect. The order, the secure payment, the fast shipping and the amazing stuff which is the item i buy.

Date of experience: September 16, 2017
RU
1 review
0 helpful votes
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Good store!
May 13, 2017

Good store! 11.11.2016 made the order W**************, product was sent quickly, all received in the best possible way, and ordered 18.12.2016 W**************, but at the post office lost the goods, the store kindly agreed to send again improved delivery

Date of experience: May 13, 2017
Ukraine
1 review
0 helpful votes
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At the end of 2015 Year I'd decide to buy Cellphone for my daughter as gift. I worried about shipping time because it should be New Year gift. But the store done it very well and makes my little daughter very happy. Thx for good quality and fast shipping.

Date of experience: March 10, 2016
Brazil
1 review
0 helpful votes
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Good order platform for many articles
May 22, 2019

My shopping experience on Gearbest.com is very positive.
The products have always been as indicated on the site, the products are packaged very well and also the shipping time is very good.
In summary Gearbest.com is a serious and a trusted seller

Date of experience: May 19, 2019
RU
1 review
0 helpful votes
Follow andreyugntu R.
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To GEARBEST ALIEXPRESS used always. But because of changes on him (paid delivery of price increase) I began to look for new online stores. The website GEARBEST.COM, a wide choice of goods was the best replacement, the price is lower than on other Chinese websites, fast sending, and the most important quality yet never brought. Very much I recommend this website.

До GEARBEST пользовался всегда ALIEXPRESS. но из-за изменений на нем (платной доставки повышения цен) стал искать новые интернет магазины. Лучшей заменой оказался сайт GEARBEST.COM, большой выбор товара, цена ниже чем на других китайских сайтах, быстрая отправка, а самое главное качество еще ни разу не подводило. Очень рекомендую данный сайт.

Date of experience: November 29, 2017
Argentina
1 review
0 helpful votes
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I really love to shop from gearbest.com. I am a customer since 1 year and I am very pleased with the services of this site. I have bought severals Xiaomi products from Gearbest.com and many other things like cases and bags no problem so far. In every shopping they send my items in approximately 1-2 days, they arrrived in 15-30 days at most. So i am very pleased and satisfied. I suggest all the buyers to shop from Gearbest.com it is a fast and convenient way of shopping.
I am from Argentina so i always have to pay high taxes but still gearbest has excellent prices."

Date of experience: January 10, 2018
Portugal
1 review
0 helpful votes
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Incomplete refund
June 30, 2019

I bought an item for 7,26 and 139 GB points. The item arrived broken and I requested a refund. Gearbest only wanted to refund me 8.05 USD (inferior to the original value) and didn't want to refund me the GB points used.

Date of experience: June 28, 2019
Lily L. Gearbest Rep
over a year old

Dear Daniel,

Thank you for your feedback.
We always do our best to help our customers solve their issues.
For more details about our DOA policy please see here: http://www.gearbest.com/about/warranty-and-return.html
​Learn more about points from: http://www.gearbest.com/about/about-points.html
We will deal with your issue in ticket T190***2412.
Please kindly login to your account to check this and reply to us.
Gearbest.com

Argentina
1 review
1 helpful vote
Follow Matias U.
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Gearbest is one of the greatest services to purchase online. They have a wide variety of products and very cheap prices.

The shippings are safe: you can track them easily and the times that take to arrive are very good. Even in a country like Argentina, where we have problems and delays with customs and mail offices.

If you even have a problem (it only happen to my one), they resolve fast resending the item o refunding you.

Date of experience: May 21, 2020
GB
1 review
0 helpful votes
Follow Rob S.
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I stumbled across the Gearbest website when I was looking for some goods. Gearbest we're 50% cheaper than anyome else. As i was based in the uk I was a bit optimistic but I gave it a chance. Well after 7 days my order arrived it was as stated a genuine product and i couldn't be happier. Im so glad i found Gearbest and have now placed other orders with them. I cannot recommend Gearbest enough

Date of experience: November 8, 2015
DO
1 review
0 helpful votes
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The best shopping page
February 19, 2018

The best shopping site the best products, great variety, price and quality, the shipments are fast and with the best shipping companies, you can also secure your orders, in a few words one of the best shopping pages.

Date of experience: February 19, 2018
Morocco
1 review
0 helpful votes
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My experience on Gearbest
September 15, 2018

Gearbest.com
It is an excellent website.
Customer service is very courteous and professional and answer the customer in a short time
The product packaging is excellent and professional and the quality of the product is very good
Shipping is fast, free and tracking number is available and goods at very appropriate prices
Honestly I would recommend this wonderful site

Thank you gearbest

Date of experience: September 15, 2018
New Jersey
1 review
0 helpful votes
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Helpful
December 13, 2015

Okay so I bought several things from here and saw that this place might be a scam and surprisingly they responded to my ticket pretty fast, well not the first one but the two others yeah. They replied and canceled my order and gave me a feund. They said it would take 30 days but I'm not sure. Hopefully they do. Also i m not a fake I really thought this site is a scam but now not really. For me the CS was fine.

Date of experience: December 13, 2015
Morocco
1 review
0 helpful votes
Follow abdessamad F.
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I had a very nice experience with gearbest I purchased a mobile phone and I wanted to change the colour before it was shipped and the support was very fast the product arrived in a short time and in a perfect condition.

Date of experience: July 22, 2019
Washington
2 reviews
0 helpful votes
Follow Zwelithini M.
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Ordered a smartwatch 9 days ago order number WW**************. Processing according to the website showed that the order had been shipped. However when I checked with the shipper of my order America Line(SF) they do not have any record of receiving the Package. I called the number on the photographed package which had my correct name and address on the Gearbest website, all I got was a recording in Chinese. Put in a ticket and waiting for a response. I'm getting nervous after reading all the negative reviews that all have the same thing in common. We'll see...

Date of experience: September 9, 2015
Lily L. Gearbest Rep
over a year old

Dear Zwelithini,

I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.

From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently.

We want to say thank you for providing us with important information about your situation.

Best regards,
Gearbest.com

Hungary
1 review
0 helpful votes
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I can recommend Gearbest to everyone! You can find a lot of products in several categories, I prefer flashlights and small gadgest. Very great prices, a lot of flash sales. Huge amount of coupons are circulating all over the internet, you can always find a great deals. They give points for shopping and also for product reviews, the points can be used to decrease the price of the products.
The support team is great, I've got one issue with them: I cancelled a paid order (I've ordered a more advanced product in the same category), they refunded my money (to my GB wallet), my GB points I used to decrease the price of the first ordered flashlight, and they offered 2 point for each $1 of the cancelled order, great!
The handling and shipping speed is passable, usually I get the ordered goods in 2-3 weeks (the destination is Hungary).

Date of experience: November 16, 2017
Connecticut
1 review
1 helpful vote
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Deceptive
January 12, 2016

I ordered a self balancing scooter from them on November 26. I had no idea I was ordered from China, and no idea it would arrive after Christmas. I live in the United States and local fire departments, and congress people have advised consumers NOT to purchase hoverboards made in China. After the board arrived and I discovered it was made in China, I wanted to send it back. They told me to use the postal service. The US Postal Service will not accept hoverboards for overseas shipping. I am attempting to use Fed Ex today. I am stuck with a $270 item.

Date of experience: January 12, 2016
Lily L. Gearbest Rep
over a year old

Dear janet,

We're extremely grateful for your constructive feedback.

We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.

It would be very appreciated that you could reply us in original tickets.

Many thanks.

Gearbest.com

Turkey
2 reviews
0 helpful votes
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I have ordered 13 items so far. All off them have the cheapest price on the internet.
The prices of the products I bought were between $ 1 and $ 90.
Received all them, none off them damaged or fake.
For Turkey, if you pay tax in Turkey for products under 100$, gearbest will repay you the tax fee. If product price is above 100$, gearbest will repay you the half of tax fee.
Shipment times are under 2 week for all orders.
You get Gearbest points for your orders, and can use them for another other.
Coupons and Flashsales and E-mail Prices are awesome.
Especially Xiaomi products that i love is cheapest on this website. My important orders was, 90$ action cam, 90$ smart watch, 85$ drone, 70$ car cam. Recieved all of them with no problem. Mostly products comes from manufacturer directly, i think its why fast shipment. I really advice Gearbest.

Date of experience: February 24, 2018
California
1 review
4 helpful votes
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I ordered a longboard for a pretty great price in hopes that I would have had it by now,(said it would be here in 7-10 business days) so that my lil bro and I could practice. It was supposed to be his birthday gift. We are still waiting for it to ship, and it has been three weeks! We gave up waiting and just bought him another longboard somewhere else, and now I'm just waiting for mine. Even though the price is good, I shouldn't have to wait this long to get my stuff. Id rather pay more somewhere else if it means I get my order. Better get my stuff here soon, or you won't be expecting anymore purchases from me in the future...

Date of experience: March 2, 2016
Lily L. Gearbest Rep
over a year old

Dear Becks,

Thank you for notifying us of your complaint. We are sorry for any inconvenience in this matter.

We have made improvement for that. All the products have accurate stock quantity now. Gearbest is striving to make improvement for that.

Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.

Best Regards,
Gearbest.com

Portugal
1 review
0 helpful votes
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Happy Costumer
May 24, 2017

I already have some experience in buying in the gearbest, so far I have already made 9 orders. I highly recommend buying at GearBest, because in addition to the products being cheap they are of good quality and so far the products I have bought have never been a problem.
The orders took an average of 20 days to arrive. I live in Portugal.

Date of experience: May 24, 2017

Overview

Gearbest has a rating of 4.2 stars from 10,719 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.

service
3,488
value
3,464
shipping
3,496
returns
2,588
quality
3,443