I have ordered every kind of stuff from gearbest. Since a gaming laptop to smartphones and even LED lamps for my house. Every order arrived in perfect condition, and every time i needed help because of some kind of delay from the couriers, gearbest always answered fast and kindly.
I bought many stuff in the website. In this particular case, I can tell that every step I made in the purchase, was perfect. The order, the secure payment, the fast shipping and the amazing stuff which is the item i buy.
Good store! 11.11.2016 made the order W**************, product was sent quickly, all received in the best possible way, and ordered 18.12.2016 W**************, but at the post office lost the goods, the store kindly agreed to send again improved delivery
At the end of 2015 Year I'd decide to buy Cellphone for my daughter as gift. I worried about shipping time because it should be New Year gift. But the store done it very well and makes my little daughter very happy. Thx for good quality and fast shipping.
My shopping experience on Gearbest.com is very positive.
The products have always been as indicated on the site, the products are packaged very well and also the shipping time is very good.
In summary Gearbest.com is a serious and a trusted seller
To GEARBEST ALIEXPRESS used always. But because of changes on him (paid delivery of price increase) I began to look for new online stores. The website GEARBEST.COM, a wide choice of goods was the best replacement, the price is lower than on other Chinese websites, fast sending, and the most important quality yet never brought. Very much I recommend this website.
До GEARBEST пользовался всегда ALIEXPRESS. но из-за изменений на нем (платной доставки повышения цен) стал искать новые интернет магазины. Лучшей заменой оказался сайт GEARBEST.COM, большой выбор товара, цена ниже чем на других китайских сайтах, быстрая отправка, а самое главное качество еще ни разу не подводило. Очень рекомендую данный сайт.
I really love to shop from gearbest.com. I am a customer since 1 year and I am very pleased with the services of this site. I have bought severals Xiaomi products from Gearbest.com and many other things like cases and bags no problem so far. In every shopping they send my items in approximately 1-2 days, they arrrived in 15-30 days at most. So i am very pleased and satisfied. I suggest all the buyers to shop from Gearbest.com it is a fast and convenient way of shopping.
I am from Argentina so i always have to pay high taxes but still gearbest has excellent prices."
I bought an item for 7,26 and 139 GB points. The item arrived broken and I requested a refund. Gearbest only wanted to refund me 8.05 USD (inferior to the original value) and didn't want to refund me the GB points used.
Gearbest is one of the greatest services to purchase online. They have a wide variety of products and very cheap prices.
The shippings are safe: you can track them easily and the times that take to arrive are very good. Even in a country like Argentina, where we have problems and delays with customs and mail offices.
If you even have a problem (it only happen to my one), they resolve fast resending the item o refunding you.
I stumbled across the Gearbest website when I was looking for some goods. Gearbest we're 50% cheaper than anyome else. As i was based in the uk I was a bit optimistic but I gave it a chance. Well after 7 days my order arrived it was as stated a genuine product and i couldn't be happier. Im so glad i found Gearbest and have now placed other orders with them. I cannot recommend Gearbest enough
The best shopping site the best products, great variety, price and quality, the shipments are fast and with the best shipping companies, you can also secure your orders, in a few words one of the best shopping pages.
Gearbest.com
It is an excellent website.
Customer service is very courteous and professional and answer the customer in a short time
The product packaging is excellent and professional and the quality of the product is very good
Shipping is fast, free and tracking number is available and goods at very appropriate prices
Honestly I would recommend this wonderful site
Thank you gearbest
Okay so I bought several things from here and saw that this place might be a scam and surprisingly they responded to my ticket pretty fast, well not the first one but the two others yeah. They replied and canceled my order and gave me a feund. They said it would take 30 days but I'm not sure. Hopefully they do. Also i m not a fake I really thought this site is a scam but now not really. For me the CS was fine.
I had a very nice experience with gearbest I purchased a mobile phone and I wanted to change the colour before it was shipped and the support was very fast the product arrived in a short time and in a perfect condition.
Ordered a smartwatch 9 days ago order number WW**************. Processing according to the website showed that the order had been shipped. However when I checked with the shipper of my order America Line(SF) they do not have any record of receiving the Package. I called the number on the photographed package which had my correct name and address on the Gearbest website, all I got was a recording in Chinese. Put in a ticket and waiting for a response. I'm getting nervous after reading all the negative reviews that all have the same thing in common. We'll see...
Dear Zwelithini,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently.
We want to say thank you for providing us with important information about your situation.
Best regards,
Gearbest.com
I can recommend Gearbest to everyone! You can find a lot of products in several categories, I prefer flashlights and small gadgest. Very great prices, a lot of flash sales. Huge amount of coupons are circulating all over the internet, you can always find a great deals. They give points for shopping and also for product reviews, the points can be used to decrease the price of the products.
The support team is great, I've got one issue with them: I cancelled a paid order (I've ordered a more advanced product in the same category), they refunded my money (to my GB wallet), my GB points I used to decrease the price of the first ordered flashlight, and they offered 2 point for each $1 of the cancelled order, great!
The handling and shipping speed is passable, usually I get the ordered goods in 2-3 weeks (the destination is Hungary).
I ordered a self balancing scooter from them on November 26. I had no idea I was ordered from China, and no idea it would arrive after Christmas. I live in the United States and local fire departments, and congress people have advised consumers NOT to purchase hoverboards made in China. After the board arrived and I discovered it was made in China, I wanted to send it back. They told me to use the postal service. The US Postal Service will not accept hoverboards for overseas shipping. I am attempting to use Fed Ex today. I am stuck with a $270 item.
Dear janet,
We're extremely grateful for your constructive feedback.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
It would be very appreciated that you could reply us in original tickets.
Many thanks.
Gearbest.com
I have ordered 13 items so far. All off them have the cheapest price on the internet.
The prices of the products I bought were between $ 1 and $ 90.
Received all them, none off them damaged or fake.
For Turkey, if you pay tax in Turkey for products under 100$, gearbest will repay you the tax fee. If product price is above 100$, gearbest will repay you the half of tax fee.
Shipment times are under 2 week for all orders.
You get Gearbest points for your orders, and can use them for another other.
Coupons and Flashsales and E-mail Prices are awesome.
Especially Xiaomi products that i love is cheapest on this website. My important orders was, 90$ action cam, 90$ smart watch, 85$ drone, 70$ car cam. Recieved all of them with no problem. Mostly products comes from manufacturer directly, i think its why fast shipment. I really advice Gearbest.
I ordered a longboard for a pretty great price in hopes that I would have had it by now,(said it would be here in 7-10 business days) so that my lil bro and I could practice. It was supposed to be his birthday gift. We are still waiting for it to ship, and it has been three weeks! We gave up waiting and just bought him another longboard somewhere else, and now I'm just waiting for mine. Even though the price is good, I shouldn't have to wait this long to get my stuff. Id rather pay more somewhere else if it means I get my order. Better get my stuff here soon, or you won't be expecting anymore purchases from me in the future...
Dear Becks,
Thank you for notifying us of your complaint. We are sorry for any inconvenience in this matter.
We have made improvement for that. All the products have accurate stock quantity now. Gearbest is striving to make improvement for that.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Best Regards,
Gearbest.com
I already have some experience in buying in the gearbest, so far I have already made 9 orders. I highly recommend buying at GearBest, because in addition to the products being cheap they are of good quality and so far the products I have bought have never been a problem.
The orders took an average of 20 days to arrive. I live in Portugal.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Gearbest has a rating of 4.2 stars from 10,719 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.
Dear Daniel,
Thank you for your feedback.
We always do our best to help our customers solve their issues.
For more details about our DOA policy please see here: http://www.gearbest.com/about/warranty-and-return.html
Learn more about points from: http://www.gearbest.com/about/about-points.html
We will deal with your issue in ticket T190***2412.
Please kindly login to your account to check this and reply to us.
Gearbest.com