GearbestReviews 10,711
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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A Gearbest é uma das melhores lojas para efetuar compra online. Bem seguro, atendimento bom, preços impressionantes, entrega garantida. Super Recomendo. Moro no Brasil.
Loved their support and it's attention with their customers, I think that for these reasons, they are one of the bests.
Gosto muito de comprar na GearBest. Um site seguro e com produtos de qualidade. Recomendo sem medo de errar. O atendimento é muito bom e as solicitações são atendidas em até 24h.
I really enjoy buying on GearBest. A safe site with quality products. I recommend without fear of making mistakes. The service is very good and requests are answered within 24 hours.
Best e-shop for me whit great electronics. I have never had a problem with any order, and everything has always been okay.
Bought a few items, included my personal phone (Mi MIX 2S) and tested all their services, products and warranty, I can say that the experience has been unbeatable. I have not only been able to access gadgets and other hard-to-get purchases in our local market, but I have also been able to find great discounts and offers. The orders have arrived on time with comfortable and fast transactions (Less than 2 weeks to arrive having picked free shipping), and the customer service has answered our doubts effectively and diligently. I can not be more satisfied.
At the time i need suport to get my money back cus the order didnt arrived had no problem, in a few days i had the money back to my gb wallet
Great communication, fast delivery, products as described. I live in Greece and had no problems receiving products. Highly recommended! Very easy to use site! Good job gearbest!
Geart product and customer service, extra fast shipping - from warehouse in my country (2 days after clicking order it was at my desk! - faster than national post!). Quick replies for any questions and still getting better. I recommend this site to everyone. Will buy here in future (*cough* already bought another few things *cough*).
Payment methods are reasonable, prices are very good (flash sales/app only promos/%discounts). I was positively suprised with this site.
You should try it too!
Compre varios productos, entre tecnologia y entretencion y llegaron en el tiempo estipulado, la atencion que entregan post venta es muy buena
Gearbest has an extensive list of products and many new features in technology products. I really like how they expose the products and how you can check the reviews of other buyers. The products, in general, are of good quality and have their specifications well detailed. The support is a very strong point, any question or problem you can solve with the Gearbest team in a very short time. The site is excellent!
Shipping no CF*******DE
Order no **************758
Item has not moved from parcel sorting centre in 3 weeks, customer service line repeatedly tells me to be patient and that they will contact me in 10 working days to tell me IF they have contacted the delivery service.
'I understand you wish to receive the items as soon as possible. But we need to got feedback form shippier then can we give you correct solution. Could you please wait 7-10 business days then come back again? We will offer you the right solution as soon as we have result.'
NOT HAPPY
ITEM IS ALREADY LATE AND SEEMS TO BE DOUBTFUL WHETHER IT WILL ARRIVE AT ALL.
APPALLING CUSTOMER SERVICE.
- RESPONSES TO QUESTIONS APPEAR TO BE AUTOMATED OR STOCK RESPONSES, MUCH LIKE THE RESPONSES TO PREVIOUS COMPLAINTS WITHIN THIS THREAD.
- I WOULD LIKE TO RECEIVE A REAL RESPONSE FROM A REAL PERSON.
Gearbest.com is an excelent website to buy things. Easy to search. Easy to finish your shopping. Shipment received is very well packaged. I live in Brazil, and for my surprise all my purchases was sent in amazing time. I really recomend this site.
Gearbest is a site where you can buy the best products, safely and at the best prices. With daily campaigns, you have all you need and allways at the best price. The shipments are fast and the products arrive always well packed and in perfect conditions. The Gearbest is 5 stars! Its my favorite online store! :)
I bought a Xiaomi Mi 8 to Spain. It arrived in almost 3 weeks (estimated time was 10-18 days). The phone was the version I expected and it's working perfectly, so very happy with the purchase and with its price. In my opinion it's the best webpage to buy electronics.
Highly recommended. Shopping experience was fast and hassle free. Chat customer service was very fast and frendly and shipping was resonably fast!
I was preocupate for buy on internet but you know you want bougth a less thing for check how is that, the time spend or these things but before you buying come to the head long of things and what happend if this or another these.
As for offers it is very accessible! And shipping much better, the shipments meet the estimated time and is what makes it an excellent page. Customer service will serve you in the best and fastest way possible, great customer service. And benefits when buying, as well as coupons and points that will give you discounts on your next purchases, very interesting and great the truth. Great page 10/10
It is an excelent seller. It has the best prices and the best products. The shipping is very goos. Also the package are excelente. I reccommend the page.
The customer services is very good, they help you with any issues. The payment is secure.
I've always made great purchases on Gearbest and I feel very good. The site is very easy to use and offers many offers at favorable prices. Customer support works great and helps you solve every problem. I recommend it to everyone, it's one of the best shopping sites
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Josh,
Thank you for your comment.
Please review in detail our shipping and insurance policy in our terms and conditions here:
http://www.gearbest.com/about/terms-and-conditions.html
We offer Shipping Insurance to protect your package against any lost or damaged shipments.
We have already arrange a full refund for this case and sent a message in ticket T181***03801 about your case via our Support Center. Please check this and reply back to us.
If you have any further queries, please contact our Support Center who will be more than happy to assist you.
Best regards,
GearBest Customer Service Team