I ordered a great mini laptop which is a GPD WIN Game PC and I had no problems with it so far. Gearbest.com provided a smooth buying experience even if I think thy had many orders for this product - it was at a discount price.
Their support personal answered my questions very quickly, and with professionalism. This was the first bigger order I have made outside my country and I was very pleased by gearbest. It exceeded my expectation.
I have been shopping on Gearbest since 2015 and never had any problem regarding an order, and if there is a problem related to a product which can happen some times Gearbest has an excellent customer service to solve the issue. I found them excellent when it comes to responding and solving any problem, that's since then I always shop on Gearbest with confidence.
Shopping with Gearbest is very convenient. Along with wide array of products available on their site, Gearbest also provides numerous shipping options and payment types. The site also has excellent customer support.
It`s been a while since i placed my first order on gearbest, but after i got my first package, gearbest became on of my favorites sites from where i buy my little gadgets. Each package arrived in time and i was able to track them. The items match the description, so i got no surprises. From little video adapters, vapes, led light bulbs, other electronic devices and even slippers i was satisfied with this site. So i will recommend to anyone that want`s to try to order from China little cool gadgets.
All right! The price was excellent and shipping was free. I received the item carefully packaged and it was as described. Everything was perfect. In addition, I have to say that Gearbest have a great customer service: every time thay responded within 24 hours. Recommendation everyone.
Sincerely
Damian
I have ordered and paid for an items(brush heads for Xiaomi) on 31-01. Meant to be shipped within one week(it was a flash sale). Gearbest kept on moving shipping date day by day, as they were out of stock, however they still kept a flash sale on saying they have ninetysomething pieces left. After 2 weeks I have firstly contacted GB support, promised me I am top priority, they will restock in few days etc. Flash sale still one. After three weeks contacted again, same story. Now on 27-02, as GB again moved shipping date to 6-8.03 I have contacted support and again I am top priority and they expect to restock 8.03. Whats more funny, flash sale ended yesterday and today they started new one with a quantity of 100 pieces.
Whats the point of selling items that they cannot ship to other for more then a month?
Finally have cancelled the order, as I cannot wait that long for them, ordered somewhere else.
I have ordered and paid for an items(brush heads for Xiaomi) on 31-01. Meant to be shipped within one week(it was a flash sale). Gearbest kept on moving shipping date day by day, as they were out of stock, however they still kept a flash sale on saying they have ninetysomething pieces left. After 2 weeks I have firstly contacted GB support, promised me I am top priority, they will restock in few days etc. Flash sale still one. After three weeks contacted again, same story. Now on 27-02, as GB again moved shipping date to 6-8.03 I have contacted support and again I am top priority and they expect to restock 8.03. Whats more funny, flash sale ended yesterday and today they started new one with a quantity of 100 pieces.
Whats the point of selling items that they cannot ship to other for more then a month?
Finally have cancelled the order, as I cannot wait that long for them, ordered somewhere else.
If I order products online from China - it's definitely Gearbest.com. The best prices in all of China. Responsive managers respond to all questions arising under orders. I advise everyone to this store.
I was very satisfied every time I bought someting from Gearbest store.
They have really big variety of nice items.
I have never had any problems with my order.
Their support is fast and very helpful.
In addition, there is a lot of discounts and tickets.
Highly recommended!
I have ordered a watch in gearbest. Actually they sent me through surface courier that is unregistered upto now I didn't get my parcel so gearbest people refunded my full amount to my gearbest wallet in compensation they gave me 200 points also. Thank u soo much gearbest
Why do I like GearBest? Because there are a lot of nice gadgets all the time and also things I was looking for such a long time for a very nice price! But one of the best things is, that for the case that something went wrong, they really bother to help and so far they always had a solution that kept me happy;-).
Ordered my "Value-for-money" 4G Phablet from them, arrived without hitches and with 360 days (~year!) of warranty. Managed to get it from local warehouse so NO TAXES! I have tested the warranty before with an E-cig; (It arrived dead.) after providing proof they returned all of my money...
About my Order No.: **************604 I can tell that is Super Android Box. I am very happy with my purchase. Very well made. Answered all my doubts. The delivery time was very fast, and I received it in good condition. Very good service! I recommend shopping at Gearbest.com
Gearbest is an excellent eshop mainly for electronics but you can find here all other stuff also. Prices are very good. Most of the goods are from China, but transport what Gearbest provide is very good. I ordered many times to the Europe and all orders were without problems. Everything came quickly and in quality that I want. Prices are lower than in Europe, so it is very good. Gearbest has also warehouses in Europe, so you can have your goods in a 5 day at home. I recommned Gearbest to everybody.
Gearbest has been a very valuable shopping site for me. For a couple of years it has served me well finding products I use on my daily life and my hobbies.
Despite having had some issues with some orders, everything has been solved effectively by Gearbest Service Support.
It is without a doubt a great store, all my orders have arrived successfully and when a problem has been presented, your attention staff always responds to me in a friendly way and looking for solutions, they are a great company, I definitely recommend it, they are excellent!
I buy from this store 2 years. There were no situations in which the store let me down. There is excellent quality and genuine goods always. The price of goods is the best and bonuses for regular buyers. My last order is 27 Oct. 2017, order number W**************.
I already have more than 1 year of knowing the online gearbest store and at the beginning I had many doubts, when I made my first purchase, everything changed. Now I am a loyal customer and I want to recommend it to everyone. You get all kinds of products, especially technology. I live in Colombia, and the orders arrive by free mail in a period of 20 to 30 days. It is understandable considering that you pay little for products of very good quality. I have made more than 10 orders in gearbest and I have never had problems with any product that does not reach me. I will continue with them and continue to reconmendand them. Now they have added payments through the PSE platform, this will make my purchases from Colombia bigger, thanks!
Gearbest.com is a very good seller. I had an excellent service, great support and posting super fast! Highly recommend to everyone!
Shipment received very well packaged. I live in Poland, a Polish shipping time at a very good level. I recommend this seller. My Order Number: W************** :)
I've made a lot of orders here.
The order was shipped on the second business day and received the tracking code (in shop a wide variety of delivery services). The goods came to integrity, is fully consistent with the description and photos. I recommend this store to shop: low prices, good quality and original product, delivery meets the deadlines and very helpfull service.
Payment is made through Paypal, which for me is very convenient (there is plenty of payment options), used the coupon code when you pay, which reduced additionally the low price of the goods (if other goods used payment points extra credit for your order, confirmation of receipt of the product and its review, which can be paid 30% of the cost of goods).
I ordered a few items from Gearbest like Xiaomi Wi-Fi Repeater 2 and Xiaomi Vacuum Robot.
The process went well and smoothly, the shipping was fast,
The prices are great & the support team answering very fast for any question.
No doubt i will continue to shop on Gearbest in the future.
Thanks!
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Gearbest has a rating of 4.2 stars from 10,719 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.
Dear Swapna,
We are glad to hear that your case is resolved to your satisfaction.
Thank you for updating us on it.
For any issues, you may send emails support.gearbest.com with the title "sitejabber+your order number+forwarding this email to complaint group".
We will continue serving you in the best way possible.
Best regards.
Gearbest.com