I want to write about my shopping experience with Gearbest.com. I ordered Original Tennmak In-Ear Wired Earphones on Jan 16,2016. Order No.: W**************. Using the promo code I saved a lot of money. Gearbest has satisfactory prices in a large majority of products, therefore you can buy goods at lower prices than in other Chinese stores. Regarding to my order - the shipping was very fast and on Feb 3,2016 I picked up my package from local post. The earphones were packed very carefully. I am fully satisfied with a sound quality and will be glad to further cooperation with Gearbest.com
Terrible customer service. I received a broken product. I had to pay $18.85 to send it back. They claim to was not broken enough, so are making me pay my own shipping. They received it 10 days ago( I have tracking) they claim they haven't seen it yet. I do not trust this company at all and would not buy from them ever again!
I ordered a scooter online was told it was dispatched when it wasn't then after a month of waiting tracking details appeared. I have now waited another 48days, nothing, tracking has stopped and turned chinese. Im being told its in customs but that has been 2 weeks.
I really regret ever using these people they are dishonest and completely unreliable.
Most of the positive reviews here are fake, check the grammar and spelling... many young people are paid nowadays to give false good reviews.
I have done a lot of orders at Gearbest, headphones, mobile phones, tablets and some other stuff. All ol then have arrived in perfect condition in 2-3 weeks to Spain, except one tablet malfunctioning wich was refunded by the seller. I'm very sitisfied with the prices, the shipping speed and the variety of stuff. The after sales service was also good and resolved quickly the only trouble i had. As I have said above, this is my favorite chinese online store.
I never bought at overseas stores, but I always saw them on the internet. But I tried to buy it and was pleasantly surprised by the service and prices and the most basic product range.
After the first purchase, I realized that I will be here to continue to buy and recommend to anyone who does not believe in it or he does not want to deal with this, it is much more lexche than on other sites, everything is very simple and comfortable so try and not regret. I am now a regular customer
First of all I want to tell you that GearBest is very nice online shopping website. First order wasn't cheap but cheaper then concurent sites and I'm very pleased with it. My new 'toy' is great and fancy for this price :)
I bought a few things on the gearbox recently, the Xiaomi lamp. The shipment was very fast, the goods arrived in 5 days from the warehouse in the EU. I'm very happy. As for now, all purchases were successful. I really recommend.
I had no problem with the order, the delivery (France) is certainly not very fast but the price is so low that it is not a problem. The product I bought works perfectly, and I'll repeat my orders at Gearbest. Good packaging.
I have found my purchase experience to be something that is very special. I have bought from numerous online retailers and found that Gearbest actually has some of the best products and shipping options. I will definitely be buying from them again.
I recommend Gearbest because of the wide variety of products, the friendly customer support service which is efficient and quick to resolve any issues that happens and the easy process of ordering items and the plenty of shipment methods you can choose.
I always enjoy shopping with GearBest.com, the products are of a high quality and the parcel arrives on time and well packed. In addition there are plenty of convenient shipping options and a responsive customer service. I would recommend GearBest.com to anyone
WP**************
Buy: Nov 26,2017 | Received 26 Jan, 2018
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The clock is very good, no regrets.
After two days of use, the battery lasts very well, I am using only Bluetooth connected.
Of the 4 bracelets I bought, 2 of them came with the smaller fixing pins, hence I will use the other pins, so be smart if you buy only one bracelet. The bracelets were the leather and the mesh wristband.
I will still test with the pedal and then post the results.
The site is absolute unprofessional.! They send defective product, they deny to refund (ok, they partial refund me after 35 days and 20 emails.!). They didn't send the order and they suggest to buy another product and the shopper will pay the price difference.!
In my last order, over than 10 days has passed and still they DENY sending the item which is available.! Worst e-shop and unprofessional behavior ever.!
Dear George,
Thank you for your comment.
Gearbest items have varying processing times based on their warehouse location and stock availability.
Please note that each item has its warehouse option and dispatch time displayed clearly on the web page.
The total time it will take to receive your order will be the dispatch time plus the shipping time.
Kindly review our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html
We are sorry to hear that your product isn't working to your satisfaction.
Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.
We have contacted you via our Support Center about your order.
Please reply to us there.
Gearbest.com
I totally recommend Gearbest shop, great stuff and reasonable prices. It its worth to mention that I didnt have any problems with service. One of the reasons why I prefer Gearbest over other China-based e-commerce sites is not having to deal with multiple sellers. I used to be a frequent shopper on another site, maybe the largest in China, but one bad experience made me not want to shop there anymore. The seller sold me a defective phone and the company mediated favoring the seller to my dismay. Unlike with Gearbest, you only deal with them. I had issues in some of my past orders with them but everything was resolved and I got the help that I needed from their customer service. Also, I feel much secure ordering on Gearbest because they have Paypal as a payment method. Thank you.
I ordered many products from the Gearbest store. The arrival time of the first order was over 60 days, and the pharaoh made the trouble without any trouble. I buy the order very quickly when I buy shoes. One of the best features of the Gearbest store is the excellent speed of communication and the value it gives to its customers. They also sell very high quality products. Besides, if there is a problem with your product, there will be 1 year guarantee period. So they are returning your money. The products are quite cheap and even very tempting to try.
If everything is missing, Gearbest in summary;
-A website that you can shop with confidence.
- It's a business that sells quality products.
- One year warranty on products.
-Fast shipping.
-Customer happiness.
I'm using Gearbest since 21st July 2016 and untill now i have many orders from there.In mine experience there was no problem with any item and they are offering one of the most quality items for their price.
I suggested their site for many of my friends and any of them are satisfied.
I receive my orders so quiqly. The quality is really better than other shoping websites. Also fast shipping.
I like their promotions so much, where you can find a very low prices.
For me gearbest is the best
Order No.: W**************
I have bought many times from Gearbest, I like cause it has great variety nice prices and usally dispatch fast within 1-2 days. Also i prefer it cause of the points system reward that gives small discounts on my future shoppings
I've placed several orders with Gearbest.com. I have around 150 items saved as favorites. If I made more money, I would have bought them all. It's very easy to find items, and buy them too. Every single item has arrived in a timely fashion and in perfect working order. Update 4/20/16 I now have over 300 favorites saved. About 5 more purchases and many more to come. Got an Eken H9 (GoPro style camera) and I love it! Just as described and works awesome! Saved hundreds by getting this and not the name brand.
I ordered several things on the gearbest page. I'm very happy with the shopping. Things are great and cheap. In one of my orders was missing one item. I wrote to the seller. I have been offered several convenient solutions. I used the refund option. The seller settled the payment very quickly. Contact with the seller was very good.
I recommend this shop to everyone, the ordered goods are of good quality, everything works without any complaints.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Gearbest has a rating of 4.2 stars from 10,719 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.
Dear A F.,
Thank you for taking the time to write a review.
We at GearBest offer many different shipping methods with varying shipping times and prices. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods and whether free shipping is available, please see here:
http://www.gearbest.com/about/shipping-methods.html.
We have offered you a message to your issue via our Support Center. Please check this and reply back to us.
We look forward to hearing from you.
GearBest Customer Service Center