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Gearbest

gearbest.com
Israel
1 review
0 helpful votes
Follow Liron A.
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I have Bought the ILife V7s Robot from GearBest, more than 4 months ago.
The item I received was faulty - stacked all time with no reason.
They promised the give my money back after I'll send them the item (forcing me to pay for the delivering).
I have sent the item to the address they asked me in Spain already almost 2 months ago, and now they wrote me they cannot take it out from the custom office, asking me to send it to a new address in China!
This is only a brief of the issue - They are just delaying the repayment with strange new excuses from time to time.

It also seemed like they have blocked for me the option to write a review in they website.

Beware and get away from them!

Date of experience: July 6, 2018
Lily L. Gearbest Rep
over a year old

Dear Liron A.,

Thank you for placing an order with us.
We are sorry to hear that your product isn't working to your satisfaction.

Most of our products come with a 45 day guarantee and have a 1 year repair warranty.

Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html.
But the parcel was stuck by the customs, which we are unable to control.
We sincerely hope you can understand that.

We will solve your issue in ticket T180****0763. Please kindly reply to us there.

Thank you,

Gearbest Customer Service Center

Portugal
1 review
0 helpful votes
Follow Tiago R.
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5 star online store! :)
November 2, 2018

Gearbest is a site where you can buy the best products, safely and at the best prices. With daily campaigns, you have all you need and allways at the best price. The shipments are fast and the products arrive always well packed and in perfect conditions. The Gearbest is 5 stars! Its my favorite online store! :)

Date of experience: October 30, 2018
Turkey
1 review
0 helpful votes
Follow Mukremin S.
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I ordered the xiaomi mi wifi 300m amlifier with the order number W************** on 24 November 2017. After 1 week the order was delivered. The product is excellent. And GearBest customer service helped in every aspect.

Date of experience: December 23, 2017
Morocco
1 review
0 helpful votes
Follow Soufiane b.
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The site is a world-class site with products at a reasonable price and I purchased more than 30 different products and abundant shipping options (registered, unregistered, priority and expedited)
It has a support center that answers your inquiry 24/24 hours
There is a great system in the site through the points at the purchase of the transfer to the money and reduce the price produced

Date of experience: December 23, 2017
Hungary
1 review
0 helpful votes
Follow Erik J.
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Absolutely amazing!
December 22, 2017

I have never imagined that there are online stores with chines interest like Gearbest. The communication with the support is really good and fast, they have the one of the best prices for a lot of product. I would recommend it for everyone without expection.

Date of experience: December 21, 2017
Poland
1 review
0 helpful votes
Follow Tomek K.
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Nice shop
January 9, 2018

Very good store. Large selection of products. Good discounts and fast delivery! I bought there usb car charger (WWP**************). Very good quality and at a good price. I like everything! Now im waiting for 2 orders, alfawise sonic brush.

Date of experience: January 8, 2018
Ukraine
1 review
0 helpful votes
Follow Andriy N.
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Very good store
January 4, 2018

I make many purchases on various sites around the world. In particular in America and China. I buy a lot of goods via the Internet. The best of all stores is Gerbest! He has the best prices, very good customer support, a large selection of products. They also have a responsible guarantee, which is a rarity for many stores. I made hundreds of purchases for Herbest for myself and my friends! I am pleased with their regular promotions, discounts and represented brands! The speed of their feedback and delivery is also on top!

Date of experience: January 4, 2018
RU
1 review
0 helpful votes
Follow Kirill S.
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My nickname is kirya-simonov-83. Bought All-in-one PC in the online shop gearbest. Was very pleased. This product fits the description, the quality is excellent. The price was discounted. Quickly sent, I recommend. Order date is Sep 02,2017 07:13:41 AM

Date of experience: January 10, 2018
Poland
3 reviews
4 helpful votes
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100 % satisfaction
May 30, 2015

I bought at GearBest, really a lot of shopping and I ever be very enjoyed, every time when i buy it I get special points whereby i can reduce the price about 1/3 it's amazing! Especially considering it that most Gearbest basic price are the best of all store so when I cut it about 1/3 price is really incredible :)

Date of experience: May 30, 2015
GB
1 review
4 helpful votes
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I ordered and e-cigarete starter kit + replacement coils. So it went out in like two orders. I paid for everything and was waiting for a despatch. Few days later, they messaged me that they can not ship e-cigarete starter kit, because they have some problems, so they refunded me. But what should I do with those coils then? They dont want to refund me in full. I have to keep the item, because of their fault.

STAY AWAY FROM GEARBEAST!

Date of experience: December 8, 2015
Lily L. Gearbest Rep
over a year old

Dear Edvards,

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.

We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.

Could you please tell us your order number or tracking number or ticket number so that we can offer a better solution?

We value your patronage and wish to continue serving you in the best way possible.

Gearbest.com

Brazil
1 review
0 helpful votes
Follow Guilherme L.
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First purchase with the Gearbest
August 21, 2017

A website with a great interface and easy to find what you want, a wide variety of products for a very affordable and attractive price, fast delivery and quality products. I only had surprises with Geabest and good surprises, if you are in doubt to buy, do not have it, it is a company committed to the customer, I am very satisfied with the purchase of my mechanical keyboard CK 104 and I just have to thank and congratulate the geabest For great service!

Date of experience: August 21, 2017
Spain
1 review
0 helpful votes
Follow Jose L.
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It was not my first purchase in Gearbest, I bought this Xiaomi MI6 after having several good experiences with the store. Your technical service has always responded quickly to my queries and has always resolved them.
By means of a discount coupon, the Xiaomi MI6 had a great price, and considering that Gearbest offers technical service in Spain I decided to buy it.
It is a very good smartphone, the package was sealed and both the features and the ROM included were those of the website, with the Global ROM.
The smartphone had a factory defect, I contacted the Gearbest technical service and they immediately gave me several options to be able to repair it without any cost to me.
The store is one of my first choices to buy electronics at the best price and with the best service. The delivery time to Spain is really short, between 10 and 15 days.

Date of experience: November 11, 2018
Belarus
1 review
0 helpful votes
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Very nice shop
March 16, 2017

I ordered an electronic cigarette iStick pico in this store. (Order number is W**************). The product is original, passed the test for originality. Quality is good, pleased with the nice price and fast delivery! I advise everyone to this store!
Best shop!

Date of experience: March 16, 2017
Romania
1 review
0 helpful votes
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The real face of Gearbest
September 3, 2017

In the beginning of Gearbest, the prices were very good, but today the prices are very big(cannot use the GB points if the products are on promotions)I recommend better online shops(AliExpress, ebay, etc.)

Date of experience: September 2, 2017
Morocco
1 review
0 helpful votes
Follow azhar e.
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Gearbest is one of the greatest website you can find anything you looking for it and always get satisfed buying for gearbest and im advicing any one to visit this website and the support is so amazing always i got answer to any question and they solve problems so fat

Date of experience: November 5, 2018
Portugal
3 reviews
1 helpful vote
Follow Joao B.
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Very cheap smartphones (when compared with other online stores) with the same quality. I have bought many tech gadgets from them and never had an issue.

It's the first place i go to when i need to buy anything eletronics related

João Paulo Branco

Date of experience: March 17, 2016
Spain
1 review
0 helpful votes
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Great service
May 1, 2019

I have been buying in gearbest for many years, I have bought more than 50 products, I am very happy with the products that have arrived, if I have had any problems with any, the service of gearbest has resuselto me without problem.
Most shipments reach me in two weeks.
My last purchase was a cover for my cell phone.
The only bad thing is that with the points you can not use to buy flash products, you can not use coupons with points either. The points have an expiration date.

Date of experience: May 1, 2019
Ukraine
1 review
1 helpful vote
Follow Nadene M.
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Good buy.
January 24, 2018

In October I was looking for a cheap phone.
On the Internet I found a discount of $ 30 on the Xiaomi Redmi Note 4 phone, and create an order.
I paid with PayPal, the order came for a couple of weeks - quickly.
Phone was sealed.
I liked the purchase.

Date of experience: January 23, 2018
Mexico
1 review
0 helpful votes
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Excellent
November 27, 2017

Quality products, good price, good shipping time and also a very good customer service, I'm sold. I wanted to share my experience for those who are looking for a good and trustful store, just like I was.

Order number: W************** Jun 12,2017

Date of experience: November 27, 2017
Ukraine
1 review
0 helpful votes
Follow Darya B.
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I was searching for xiaomi mi band 1s. Found out that Gearbest has the best price for it and I ordered it. The order was shipped several hours later after I payed for it. The package came very fast, and the band is fully worked. I'm pleased with the buy. Now I need new smartphone and Gearbest will be the first store I will be searching for it.

Date of experience: April 13, 2016

Overview

Gearbest has a rating of 4.2 stars from 10,719 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.

service
3,488
value
3,464
shipping
3,496
returns
2,588
quality
3,443