My experience with Gearbest has been very good, the costumer service has been fast to solve any doubt and the refund, I have used this only 1 time, was very well, the shipping will depend on the country from your buy but in general it is good, the delivery time is good, taken into account that some times the article is sent from China.
Always good service and prices. Awsome shopping site. Have made lots of buys and never had a problem. Products always like what is shown and good quality. Never had problems with product quality so far.
I ordered my first G1W car DVR from Gearbest. Test it out on my first car. Works solid after a few months daily recording.
Then I ordered another car dvr for my wife's car and more from items from Gearbest.
One of the item has some small issue; I contact their customer service and get response quickly with three option for the solution. I choose to get refund to Gearbest wallet since I would like to order more from them.
I feel worry free to order and get support from Gear best
Thank you so much for your patience, I have checked the Yodel system now and it shows that your sender still has your parcel and we as Yodel are still awaiting for your sender to deliver it into Yodels hands for us to deliver it to you.
Please contact your sender due to them never sending us the parcel yet for your delivery.
I have been waiting 34 days!
First thing I would like to say is that Gear best is the one of the best online shopping site I have seen. I love the way the site is created, its very user friendly
My first order was a smart band watch for my wife and myself. My wife loved the product a lot. We received the product as shown on the site.
After I received my first order I have now ordered another 4 orders. Still iam planning to buy few other things. I have shown the site to my friends and colleagues as well and even they are interested now….
One of the best stores to shop online! Costumer service is great, I had some issues with my adress, and they were super helpful and everything arrived on time. The products have an excellent quality, amazing prices and the shipping time is great, I recommend it to all my friends"
I made a purchase at Gearbest. Xiaomi phone redmi Note 2 32GB delivery fast. Xiaomi Phone original. Quality super. I am very pleased with the purchase. Shop, albeit young, but the product for every taste. It makes me happy. I will continue to work with Gearbest. I recommend to everyone.
I made my first order in the GearBest store back in 2016 - I liked the low prices, as well as the good reputation of this store from my friends. On GearBest, I buy goods from Xiaomi - I like the fact that I'm 100% sure that these products will be original, and GearBest never let me down. One of my last purchases -
Xiaomi Bluetooth 4.0 Smart Weight Scale order number W**************, the package with the goods was sent the next day, the goods to me was delivered in 2 weeks by courier service. I use it every day - like always a quality product, so thanks to GearBest, and I can safely recommend it for your purchases.
Hello,
Yesterday I bought 3 pieces of pen from GB. In my registered account I have an address but I gave another address to this shipping. ( Because I moved another city (600 km far away from my new address))
But GB sent this parcel to registered old address. I request to solve this problem because I have evidence and share with their customer service but they regret them. Please find a real solution asap.
Gearbest ticket number: T*******475"
Gearbest find a solution. Thanks
Dear Duhan,
Thank you for your review.
Please note we exactly send the order to the address that customer provided during checkout.
For more information of our process, please check it here: http://www.gearbest.com/about/faq.html
We have contacted you via the ticket and offered solutions to your issue.
We are looking forward to hearing from you soon.
Gearbest.com
Hello! Want to share experience of the last purchase on gearbest. This winter began to begin to think, that it is needed to buy in addition some things to my bicycle. Decided to buy some knick-knackeries. For example, mirror, glasses. But a bit other knick-knackeries(all evidently on a photo). On February, 13 paid an order by means of PayPal, and already in two weeks got a parcel in Ukraine. All was unit uncrippled and very quickly. Therefore can recommend this shop all. Number of order of W**************
(by the way, it is my sixth order and always all very well, quickly and safely).
Until now I bought a lot of stuff:
- 2 tv box Sunvell T95u pro
- Smartphone Xiaomi redmi pro
- action cam Elephone explorer pro and accessories
- etc.
I received all the items.
Most important thing is that every time I had a problem, the customer service has been ready to answer my questions.
I shopped there a lot, already made 27 orders, I had an object that I didn't receive once and I got the refund less than 48 hours later, the customer service is delightful and they take the customer very seriously.
I have tried a lot of online shopping websites but I have never got satisfied as much as I got by Gearbest shopping system. I have done many shoppings and I have never had a problem. Support team is very helpful. Whenever I have a question they reply as soon as possible. Shipping and delivery time is very low. So if you are going to buy something you should prefer Gearbest. Gearbest is the number one in online shopping.
I don't have a very large experience with similar sites simply because gearbest was the first that I found and I was happy with the offer, the prices and service itself.
I am pretty much across the world from the wearhouse and the delivery times are good.
I needed to contact the customer service and the replies were fast and direct.
I definetly became a customer for a long time.
I cant complain about anything,
I have made several orders since the last 5 months and I'm happy as hell.
They sell very good stuff (smartphones, tablets, gadgets, clothing) for low prices.
I already ordered two smartphones, mediaplayers, and a tablet there. The quality for the price is unbelievable. If you have questions you can contact their customer-service and they solve the problem. The shipping (to Germany in my case) takes between 20 and 25 days if you choose the free shipping, and 10 to 15 days if you go for the express shipping. I visit that website everyday:-D
Best regards from Germany
Alexander85
Was lied to on the 18th jan and told my package was in the uk!
37 days on and still no package and no tracking update either.
Will never use this company again!
Pls use fasttech or 3fvape with real delivery times!
Dear Sam,
We apologize that you are experiencing issues with your order.
For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Kindly note that the available shipping method of the package can be affected by item's features at customs and the limit in shipping company.
Kindly note that the estimated shipping time is valid regardless of tracking information availability.
You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest's FAQ: http://www.gearbest.com/about/faq.html
We have offered you a tracking number via our Support Center. Please check this and reply back to us.
We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
We look forward to hearing from you.
Best regards,
Gearbest Customer Service Center
My experience about Gearbest
1 month ago, I had my first experience on this siteweb.
My order took 3 weeks to get to my house, for me, it was very fast in the shipping method that I selected.
When my order arrived at my house, the order arrived in perfect condition.
I was very satisfied with my purchase.
Thanks Gearbest.
They just have dispatched the items for which they were saying items are not in stock. They have shown the date of 5 to 7 to be dispatched but due to some stock related issues they couldn't. Just yesterday they have dispatched those items. Thanks for your support.
Dear Anurag,
Thank you for your comment.
Gearbest items have varying processing times based on their warehouse location and stock availability. Please note that each item has its warehouse option and dispatch time displayed clearly on the web page.
The total time it will take to receive your order will be the dispatch time plus the shipping time.
Kindly review our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html
We have contacted you via our Support Center about your order. Please reply to us there.
Best regards,
Gearbest Customer Service Center
Hallo,
Gearbest.com is a best internet shop. I always find best goods for good price. I am anxious that goods arrive quickly. The goods are in line with my likes. You are the best.
With respect Arunas
One of best sites you can order items from. I bought from them headphones, Andorid TV, smartwatch, USB 3.0, Micro SD, Car charger, Dashcam for my car (super cheap and top quality) and everything is working great, Price and item quality are great and sometimes I get my items in like 1-2 weeks from order date. All products are working great and when I got them they were well packed. I can recommend GearBest to anyone. This is great site for getting all kind of gadgets. I am already thinking about buying new phone from there.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Gearbest has a rating of 4.2 stars from 10,719 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.
Dear Zsolt,
We apologize that you are experiencing issues with your order.
For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Kindly note that the available shipping method of the package can be affected by item's features at customs and the limit in shipping company.
Kindly note that the estimated shipping time is valid regardless of tracking information availability.
You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest's FAQ: http://www.gearbest.com/about/faq.html
We have offered you a tracking number via our Support Center. Please check this and reply back to us.
We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
We look forward to hearing from you.
Best regards,
Gearbest Customer Service Center