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Gearbest

gearbest.com
Maryland
1 review
2 helpful votes
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Be Very Carefull
July 21, 2018

I can't believe Gearbest could have so many 5 star reviews on one end and so many 1 star reviews on the other end. All one star reviews have a commom thread: not honoring warranties, not making refunds as promised, or saying item was shipped when there is no record. That has been my experience with GearBest. Very suspicious that all reviews are 5 star and glowing while all others are 1 star. Paid or company reviewers? You be the judge.

Date of experience: July 21, 2018
Lily L. Gearbest Rep
over a year old

Dear Robert,

Thank you for your feedback.

We at Gearbest will always do our best to help our customers solve their issues.

For more details about our DOA policy please see here: http://www.gearbest.com/about/warranty-and-return.html

We have sent you a personal message regarding your issue in our ticket system. Please kindly login to your account to check this and reply to us.

We look forward to helping you,
Gearbest.com

Morocco
1 review
0 helpful votes
Follow Abdennacer O.
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That what i do when i want to buy something for me even my friends who want to buy something they came to me and tell me to choose gearbest.
Even there is a lot of things aren't there but it still my website number one

Date of experience: September 9, 2018
Texas
3 reviews
10 helpful votes
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I bought the phone and paid for it fully with express delivery on July 6th with shipment date of July 19th, but it came and went and I never heard anything from them. I contacted customer service on the 20th and they replied 24 hours later that it's on backorder. However, GearBest still continues to sell the product on their website and now even on sale on the 21st again. The second rep replied after another 24 hours that they had placed a big order, but the vendor would not given them such a big lot and they offered me refund or credit. Why would you continue selling the product if you know that you don't have enough in stock. This is bad, dishonest service. Everyone stay FAR AWAY from them.

Date of experience: July 21, 2017
Delaware
1 review
0 helpful votes
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Order number: W**************
The order was made: Dec 28,2017 14:30:16 PM
The order was received on February 7,2018
The order was delivered by EMS mail. Since the order costs more than 150 euros, it was necessary to pay customs duties. The store ships quickly. There is an opportunity to leave a ticket for which within 24 hours will respond to technical support. There is a system of points. Points are awarded after the order is sent, as well as after writing the review. With the help of points, you can significantly reduce the cost of the next order. Points can save up to 30%.
Original Xiaomi Mi Robot Vacuum 1st is a high quality product! Device management using the mihome application. When cleaning, it is a map of the room. High suction power. Easily remove debris from the container. Automatic return to the base for recharging

Date of experience: February 24, 2018
Louisiana
1 review
0 helpful votes
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I bought my Tarantula X6 from Gearbest and couldn't believe how much they beat the competition prices. The shipping was free and it arrived faster than they said. Gearbest is definitely going to be my first option for my R/C purchases.
Order# WWP**************

Date of experience: February 5, 2016
Australia
1 review
2 helpful votes
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Do not buy from this site. It is a scam.
I bought Fonepad online from this site.
Order not shipped for a month.
I made cancellation.
Gearbest support told me my money will be credit back in 1 month.
As of this time money is not returned.
This site is a scam.
This site makes money by taking orders and not delivering anything.
My order no was: W**************

Date of experience: March 9, 2016
Lily L. Gearbest Rep
over a year old

Dear Ronald,

Thanks for your feedback. We are sorry for the inconvenience.

Your refund was issued on 2016-03-08 11:39:44, for bankcard refund, it may take up 7 to 25 business days to appear in your account. This delay entirely depends on your credit card company and its intermediaries. You should receive the refund now. It would be very appreciate you can reply us in the ticket for confirmation.

We are looking forward to hearing from you soon.

Best Regards,
Gearbest.com

Ukraine
1 review
0 helpful votes
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Quadcopter
March 10, 2016

My brother likes to buy goods in the store. In one of these online stores I made an order accessories for my quadrocopter. This product came fast for 16 days. It is like magaizn and a huge number of accessories for your quadrocopters

Date of experience: March 9, 2016
Greece
1 review
0 helpful votes
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Hawkeye firefly camera
August 6, 2019

This is an excellent little camera especially when you consider the price. The weight is 14 grams without the camera mount. I am able to mount this to my 3 inch quadcopter and it is able to fly with it no problem. It seems to handle light changes fairly well when going from sun to away from sun. I would purchase this camera again!

Date of experience: August 5, 2019
Italy
1 review
0 helpful votes
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I bought an oneplus 3t from gearbeast right after it was no more available from the official site.
I placed the order in Jun, 21 selecting the Italy Express shipping method (7-15 working days), the item has been shipped in Jun, 26 and I finally received it on Jul, 5 (8 working days for an express shipping from HK to Milan, it sounds pretty fast to me).
The item was delivered in perfect conditions, brand new and with an adapter for the EU standard plug.
The site offers quality stuff for really cheap prices compared to amazon and ebay and, honestly speaking, I would recommend it to anyone.
Shipping, as I said before, was quite fast and trackable and the support center is able to answer your questions in less than a few hours.

Date of experience: July 13, 2017
Poland
1 review
0 helpful votes
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Mine review of gearbest
January 26, 2019

Mine biggest problem is a different time zone... There's +8h bettwen Poland and China. Contact with gearbest is very good, prices are different. Some products are more expensive some are cheaper... I'll recommend gearbest for everyone who want to start adventure with China shopping.

Date of experience: January 24, 2019
Germany
1 review
0 helpful votes
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Best store ever, great service
June 20, 2017

Gearbest is the best.
Great selection, great service, very friendly... all together, very professional.
Support is great if there is an issue, but issues are very seldome!
I will order again and again!

Date of experience: June 19, 2017
Hungary
1 review
0 helpful votes
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My favourite online shop
December 19, 2017

It was the first year when I purchased things from Gearbeast. In the past I used Ali, but from now I prefer Gearbeast. I like their website, it is very easy to find what I want. The promotions are real promotions, the delivery is very fast. The quality of the ordered item was very good, so I recommend Gearbeast to everyone.

Date of experience: December 18, 2017
Greece
1 review
0 helpful votes
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Best store for online orders
March 14, 2017

I have order many things for that site and i ll still keep buying.
For example in order WB************** i bought a Xiaomi 4A and not only earn the best price but also the cellphone arrived extremely fast to Greece.
Also the communication is very easy and customer services are very fast in their response.
Highly recommended site. Transactions are safe and they also provide Paypal checkout.
With respect.
Johnfas7

Date of experience: March 14, 2017
New York
7 reviews
4 helpful votes
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When I first notice this site I was amaze. Amaze on how great deals they have, and you can use points & credit toward a free items you want. I have purchased from them and they great. Packaging is great. Items is great and very secure. I recommend because you can understand the sites very well. Earn money as well. I love Gearbest. Order #W**************

Date of experience: June 19, 2016
Serbia
1 review
0 helpful votes
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Excellent
October 18, 2019

I have spent over 5000 dollars on gearbest, and until now, I do not have any problems with the webshop.
The prices are good, the shipping is fast. The communication with customer service is good. I will keep shopping on gearbest!

Date of experience: October 15, 2019
Mexico
1 review
0 helpful votes
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1 month ago, I had my first experience on this siteweb.
My order took 3 weeks to get to my house, for me, it was very fast in the shipping method that I selected.
When my order arrived at my house, the order arrived in perfect condition.
I was very satisfied with my purchase.

Today, I went back to order another order at Gearbest because of the great experience I had with this order. This is my second order and I hope it arrives very well and fast as my first order.

Thanks Gearbest.

Date of experience: December 1, 2017
Greece
1 review
0 helpful votes
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Excellent experience, very easy shopping
December 28, 2017

Recently bought a Sport Smartwatch from Gearbest. The delivery was really fast and everything went as smooth as possible. The support center was really helpful and fast responding. I will definitely order again from Gearbest.

Date of experience: December 27, 2017
Viet Nam
1 review
1 helpful vote
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Very good seller-recommend to buy
March 2, 2018

I bought a smart phone from this seller with order number W**************.
The product is very good with reasonable price.
It is very comfortable with the customer services to check and response.
I recommend to buy from this seller

Date of experience: March 2, 2018
Ukraine
1 review
0 helpful votes
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MicroSD for my Tablet
February 7, 2016

I decided to buy new MicroSD card for my tablet. When I'd looking for best price choice, at Gearbest was sale for this product and I made my order. My Card was shiped out next day and delivered to me after 14 day so it's pretty fast. The quality, capacy and speed are also very good. Next time I'll buy here something else.

Date of experience: February 7, 2016
Ireland
1 review
0 helpful votes
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Gearbest - great items and customer service
January 1, 2020

I bought many items on their platform. I am very happy with the quality and the proce. Customer service is very good. They reply with the solution to many of my questions and I send many tickets to them.

Date of experience: December 29, 2019

Overview

Gearbest has a rating of 4.2 stars from 10,719 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.

service
3,488
value
3,464
shipping
3,496
returns
2,588
quality
3,443